Entourage 2008 IMAP subfolders disappearing when clicked on

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: imap

I just created a IMAP account on Entourage. The account has been on my server for weeks. When I click on a sub-folder (not the inbox), the folder disappears and Entourage crashes.

Just before this happens, it looks as if the folder is empty.

When I create a new folder through Entourage on the IMAP account, it is there for 1 second and disappears. But, it is created on the mail server. If I click on the account in Entourage and select 'Get Complete folder list' it still does not appear in the sidebar of folders.

Diane
Fri Mar 14 19:38:02 CDT 2008

On 3/14/08 2:01 PM, in article ee93f3d.-1@webcrossing.caR9absDaxw,
"misfitred@officeformac.com" <misfitred@officeformac.com> wrote:

> I just created a IMAP account on Entourage. The account has been on my server
> for weeks. When I click on a sub-folder (not the inbox), the folder disappears
> and Entourage crashes.
>
> Just before this happens, it looks as if the folder is empty.
>
> When I create a new folder through Entourage on the IMAP account, it is there
> for 1 second and disappears. But, it is created on the mail server. If I click
> on the account in Entourage and select 'Get Complete folder list' it still
> does not appear in the sidebar of folders.

Create a new Identity in Entourage. Enter your IMAP account info. Now
connect. Does the problem go away. If yes, then it's a corrupt database.
Depending on what you have in your Identity, it might be easier to just
start over in the new Identity. You can Option drag over your rules and
signature files. You will need to open each rule and reset it.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

misfitred
Fri Mar 14 20:04:43 CDT 2008

> On 3/14/08 2:01 PM, in article ee93f3d.-1@webcrossing.caR9absDaxw,
> "misfitred@officeformac.com" wrote:
>
> &gt; I just created a IMAP account on Entourage. The account has been on my server
> &gt; for weeks. When I click on a sub-folder (not the inbox), the folder disappears
> &gt; and Entourage crashes.
> &gt;
> &gt; Just before this happens, it looks as if the folder is empty.
> &gt;
> &gt; When I create a new folder through Entourage on the IMAP account, it is there
> &gt; for 1 second and disappears. But, it is created on the mail server. If I click
> &gt; on the account in Entourage and select 'Get Complete folder list' it still
> &gt; does not appear in the sidebar of folders.
>
> Create a new Identity in Entourage. Enter your IMAP account info. Now
> connect. Does the problem go away. If yes, then it's a corrupt database.
> Depending on what you have in your Identity, it might be easier to just
> start over in the new Identity. You can Option drag over your rules and
> signature files. You will need to open each rule and reset it.
>
> --
> Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
> Entourage Help Page
> Entourage Help Blog

Diane, thanks for the quick reply!

I tried creating a new identity and I reset the IMAP account up again. As soon as I clicked on a folder other than the inbox, the folder disappeared and Entourage crashed. Any more suggestions?

thanks!
>

Diane
Fri Mar 14 20:36:29 CDT 2008

On 3/14/08 6:04 PM, in article ee93f3d.1@webcrossing.caR9absDaxw,
"misfitred@officeformac.com" <misfitred@officeformac.com> wrote:

> I tried creating a new identity and I reset the IMAP account up again. As soon
> as I clicked on a folder other than the inbox, the folder disappeared and
> Entourage crashed. Any more suggestions?

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Entourage
there. This would eliminate any problems in your User's account.

If it happens there it's either a system wide problem or your account.
Applying the latest combo for Apple might help.

Let me know what you find.


--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

misfitred
Sat Mar 15 09:47:54 CDT 2008

> Go to System Preferences --&gt; Create a New User in Accounts. Switch to the
> New User by logging out/in or use Fast User Switching. Test Entourage
> there. This would eliminate any problems in your User's account.
>
> If it happens there it's either a system wide problem or your account.
> Applying the latest combo for Apple might help.
>
> Let me know what you find.
>

Tried that and it crashed the same exact way. I have all Apple Updates and Entourage is also up to date. So you think it might be my mail server?

Thanks again

William
Sat Mar 15 13:49:51 CDT 2008

misfitred@officeformac.com wrote:

>> Go to System Preferences --&gt; Create a New User in Accounts.
>> Switch to the New User by logging out/in or use Fast User
>> Switching. Test Entourage there. This would eliminate any problems
>> in your User's account.
>>
>> If it happens there it's either a system wide problem or your
>> account. Applying the latest combo for Apple might help.
>>
>> Let me know what you find.
>>
>
> Tried that and it crashed the same exact way. I have all Apple
> Updates and Entourage is also up to date. So you think it might be my
> mail server?

Does the same behavior happen when you set up the account in Apple's
Mail application? If so then I'd say this probably is a server problem.

Do you know any other Entourage users on the same E-mail server? Do they
have the same problem? If not then maybe your account needs some repair.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Jimmy
Thu Apr 24 11:43:02 CDT 2008

Getting this too in 10.5.2
Here's the strange thing:
Folders disappear on my IMAP account, not to be found anywhere, nor the
emails that were in the folder - however if I log into my corporate webmail
(hosted on an exchange server) there the are - with the folders and e-mail
intact.
No recreating of prefs and reconfigurations have fixed this so far, but it
appears to be a bug - and a serious bug - I can't work in webmail all day and
I am the net admin and systems specialist - I spend my day in email.

Mickey
Fri Apr 25 21:38:32 CDT 2008

What happens if you click your IMAP account icon in the Folder List? The
full list of folders on the IMAP server should appear on the right side of
the window. You can then click to select folders missing from the Folder
List, and click the "Subscribe" toolbar button to add the folder to the
Folder List.

If the folder doesn't appear in the full list of folders when you click the
IMAP account icon in Entourage, try re-downloading the folder list. Under
the "View" menu, click "Receive complete folder list".

On 4/24/08 11:43 AM, in article
C8325E3F-B45E-48B1-B217-2283C1677309@microsoft.com, "Jimmy NY" <Jimmy
NY@discussions.microsoft.com> wrote:

> Getting this too in 10.5.2
> Here's the strange thing:
> Folders disappear on my IMAP account, not to be found anywhere, nor the
> emails that were in the folder - however if I log into my corporate webmail
> (hosted on an exchange server) there the are - with the folders and e-mail
> intact.
> No recreating of prefs and reconfigurations have fixed this so far, but it
> appears to be a bug - and a serious bug - I can't work in webmail all day and
> I am the net admin and systems specialist - I spend my day in email.

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

jyerrycmp
Mon Apr 28 11:29:16 CDT 2008

Ok, that worked, but how did it unsubscribe from the folders?