Entourage Freezes

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

alpacabill
Mon Feb 12 15:25:29 CST 2007

On Feb 12, 2:24 pm, "sam" <sboo...@mac.com> wrote:
> WHen I open Entourage, it opens fine, but after it checks for mail, it
> freezes and I cant use it. The wheel just spins and it wont respond
> and I have to force quit it. What do I do. Thanks all.

I am experiencing the same thing. I have used Entourage for the past
year or so and all of a sudden this happens. I have kept current on
all updates. I even removed entourage, reinstalled it and it does the
same thing. It almost seems like something happened during the last
upgrade that has caused this but I am only guessing. Any ideas?

(=?ISO-8859-1?Q?Corentin_Cras-M=E9neur?=)
Mon Feb 12 16:19:43 CST 2007

sam <sboorse@mac.com> wrote:

> WHen I open Entourage, it opens fine, but after it checks for mail, it
> freezes and I cant use it. The wheel just spins and it wont respond
> and I have to force quit it. What do I do. Thanks all.

Several options:
- the database is corrupted and you need to rebuild it (alt when you
launch the app)
- Spotlight is attempting to index the MUD folder (add the Microsoft
User Data folder to the Exclude list in the Spotlight prefpane)
- you use projects with a lot of contacts and it's taking forever to
link all the associated e-mails: don;t use contacts with a lot of
e-mails in projects.

Corentin

--
--- Mac:MS MVP (Francophone) http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire

Diane
Mon Feb 12 20:36:52 CST 2007

On 2/12/07 12:24 PM, in article
1171311860.182527.30440@a75g2000cwd.googlegroups.com, "sam"
<sboorse@mac.com> wrote:

> WHen I open Entourage, it opens fine, but after it checks for mail, it
> freezes and I cant use it. The wheel just spins and it wont respond
> and I have to force quit it. What do I do. Thanks all.

Have you added ~/Documents/Microsoft User Data/Office 2004 Identities to
your Spotlight Exclude list in the System PrefPanes? Drag the folder into
the pane rather than use the + (add) button. It could be that Spotlight it
trying to index you database and inducing this general slowdown. Entourage
has a different mechanism to provide Spotlight information for e-mails and
contacts so you don't loose this functionality by excluding the database.

Take a look at iFreeMem and see if you are experiencing memory problems.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

sam
Mon Feb 12 20:58:14 CST 2007

On Feb 12, 6:36 pm, Diane Ross <d...@nospam.mvps.org.invalid> wrote:
> On 2/12/07 12:24 PM, in article
> 1171311860.182527.30...@a75g2000cwd.googlegroups.com, "sam"
>
> <sboo...@mac.com> wrote:
> > WHen I open Entourage, it opens fine, but after it checks for mail, it
> > freezes and I cant use it. The wheel just spins and it wont respond
> > and I have to force quit it. What do I do. Thanks all.
>
> Have you added ~/Documents/Microsoft User Data/Office 2004 Identities to
> your Spotlight Exclude list in the System PrefPanes? Drag the folder into
> the pane rather than use the + (add) button. It could be that Spotlight it
> trying to index you database and inducing this general slowdown. Entourage
> has a different mechanism to provide Spotlight information for e-mails and
> contacts so you don't loose this functionality by excluding the database.
>
> Take a look at iFreeMem and see if you are experiencing memory problems.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> <http://www.entourage.mvps.org/>
> One of the top five MS Entourage resources listed on the Entourage Blog.
> <http://blogs.msdn.com/entourage/>

I tried doing what you said, but it still freezes. I have rebuilt my
database to. What is the iFreeMem? How do I do that.
Thanks for all your help

Diane
Mon Feb 12 22:01:59 CST 2007

On 2/12/07 6:58 PM, in article
1171335494.128695.225110@v45g2000cwv.googlegroups.com, "sam"
<sboorse@mac.com> wrote:

> I tried doing what you said, but it still freezes. I have rebuilt my
> database to. What is the iFreeMem? How do I do that.
> Thanks for all your help

Sorry I forgot the URL.

<http://www.activata.co.uk/products/ifreemem.html>

Testing in a new User will quickly tell you if the problem is system wide or
If it's your User's folder that contains the problem. You can move you
Microsoft User Data folder to your Shared folder so you can move it to the
new User's Documents folder for testing.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

sam
Mon Feb 12 22:24:02 CST 2007

On Feb 12, 8:01 pm, Diane Ross <d...@nospam.mvps.org.invalid> wrote:
> On 2/12/07 6:58 PM, in article
> 1171335494.128695.225...@v45g2000cwv.googlegroups.com, "sam"
>
> <sboo...@mac.com> wrote:
> > I tried doing what you said, but it still freezes. I have rebuilt my
> > database to. What is the iFreeMem? How do I do that.
> > Thanks for all your help
>
> Sorry I forgot the URL.
>
> <http://www.activata.co.uk/products/ifreemem.html>
>
> Testing in a new User will quickly tell you if the problem is system wide or
> If it's your User's folder that contains the problem. You can move you
> Microsoft User Data folder to your Shared folder so you can move it to the
> new User's Documents folder for testing.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> <http://www.entourage.mvps.org/>
> One of the top five MS Entourage resources listed on the Entourage Blog.
> <http://blogs.msdn.com/entourage/>

How do I test in a new User. Is that a new account in SysPref. Or
something else?

Thanks again.

sam
Mon Feb 12 22:35:19 CST 2007

On Feb 12, 8:01 pm, Diane Ross <d...@nospam.mvps.org.invalid> wrote:
> On 2/12/07 6:58 PM, in article
> 1171335494.128695.225...@v45g2000cwv.googlegroups.com, "sam"
>
> <sboo...@mac.com> wrote:
> > I tried doing what you said, but it still freezes. I have rebuilt my
> > database to. What is the iFreeMem? How do I do that.
> > Thanks for all your help
>
> Sorry I forgot the URL.
>
> <http://www.activata.co.uk/products/ifreemem.html>
>
> Testing in a new User will quickly tell you if the problem is system wide or
> If it's your User's folder that contains the problem. You can move you
> Microsoft User Data folder to your Shared folder so you can move it to the
> new User's Documents folder for testing.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> <http://www.entourage.mvps.org/>
> One of the top five MS Entourage resources listed on the Entourage Blog.
> <http://blogs.msdn.com/entourage/>

OK. I did the user test, and it is working fine. How do I fix it on my
account now. THank you again for all your help.

Sam

Darlene
Tue Feb 13 08:39:18 CST 2007

On Feb 12, 4:24 pm, "sam" <sboo...@mac.com> wrote:
> WHen I open Entourage, it opens fine, but after it checks for mail, it
> freezes and I cant use it. The wheel just spins and it wont respond
> and I have to force quit it. What do I do. Thanks all.

There must be a message that is stuck in the outbox, hold down the
shift key and launch Entourage - this prevents Entourage from sending
and receiving at launch, then click on the outbox and either delete
any messages in the outbox or drag any of the messages to the drafts
folder.

Diane
Tue Feb 13 16:21:07 CST 2007

On 2/12/07 8:35 PM, in article
1171341319.847726.207040@h3g2000cwc.googlegroups.com, "sam"
<sboorse@mac.com> wrote:

> OK. I did the user test, and it is working fine. How do I fix it on my
> account now. THank you again for all your help.

The original description of the problem:

> WHen I open Entourage, it opens fine, but after it checks for mail, it
> freezes and I cant use it. The wheel just spins and it wont respond
> and I have to force quit it. What do I do. Thanks all.

Normally, a problem message keeps Entourage from opening. The fix for this
is to hold down the shift key at startup of Entourage to disable schedules.
You could then turn off Preview Pane and check the server looking for the
suspect message.

Since you were able to download with your current Identity in a new User,
this indicates problems with your preferences.

Remove these preferences in ~/Library/Preferences/:

Com.microsoft.OfficeNotifications.plist
Com.microsoft.DatabaseDaemon.plist
Com.microsoft.Entourage.plist
Microsoft/Entourage Preferences folder

Quit and relaunch Entourage with newly created preferences. Does this work?

One other thought is to check your cache files in ~/ Library>Caches.

com.microsoft.browserfont.cache
tasmanbrowser.cache

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

robspalding1
Fri Mar 16 09:59:13 CDT 2007



"Darlene" wrote:

> On Feb 12, 4:24 pm, "sam" <sboo...@mac.com> wrote:
> > WHen I open Entourage, it opens fine, but after it checks for mail, it
> > freezes and I cant use it. The wheel just spins and it wont respond
> > and I have to force quit it. What do I do. Thanks all.
>
> There must be a message that is stuck in the outbox, hold down the
> shift key and launch Entourage - this prevents Entourage from sending
> and receiving at launch, then click on the outbox and either delete
> any messages in the outbox or drag any of the messages to the drafts
> folder.
>
>

robspalding1
Fri Mar 16 10:04:02 CDT 2007



"Darlene" wrote:

> On Feb 12, 4:24 pm, "sam" <sboo...@mac.com> wrote:
> > WHen I open Entourage, it opens fine, but after it checks for mail, it
> > freezes and I cant use it. The wheel just spins and it wont respond
> > and I have to force quit it. What do I do. Thanks all.
>
> There must be a message that is stuck in the outbox, hold down the
> shift key and launch Entourage - this prevents Entourage from sending
> and receiving at launch, then click on the outbox and either delete
> any messages in the outbox or drag any of the messages to the drafts
> folder.
>


I am having the same problem in the reverse order. I have had an email with
attachment stuck in my in-box for the past two days. Every attempt to remove
it fails and requires an Entourage force quit and relaunch to restore proper
working. I have removed the suggested preferences, but without success. Is
there any way to remove this askwardblocker?
Many thanks
Rob Spalding>

Diane
Fri Mar 16 17:30:36 CDT 2007

On 3/16/07 8:04 AM, in article
05E78266-DC47-4610-8563-31B8FA45D464@microsoft.com, "robspalding1"
<robspalding1@discussions.microsoft.com> wrote:

>> On Feb 12, 4:24 pm, "sam" <sboo...@mac.com> wrote:
>>> WHen I open Entourage, it opens fine, but after it checks for mail, it
>>> freezes and I cant use it. The wheel just spins and it wont respond
>>> and I have to force quit it. What do I do. Thanks all.
>>
>> There must be a message that is stuck in the outbox, hold down the
>> shift key and launch Entourage - this prevents Entourage from sending
>> and receiving at launch, then click on the outbox and either delete
>> any messages in the outbox or drag any of the messages to the drafts
>> folder.

>
> I am having the same problem in the reverse order. I have had an email with
> attachment stuck in my in-box for the past two days. Every attempt to remove
> it fails and requires an Entourage force quit and relaunch to restore proper
> working. I have removed the suggested preferences, but without success. Is
> there any way to remove this askwardblocker?

Are you saying it's an incoming message? Is the message completely
downloaded. First, try to delete using your web access to your email. If
it's off the server and just in Entourage try selecting all messages in that
folder rather than just the one message and delete all.

Check the Entourage Temp folder in the Microsoft User Data folder. Try
deleting the attachment if it's showing there.

A rebuild might help with the problem.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

robspalding1
Thu Mar 22 09:36:06 CDT 2007



"Diane Ross" wrote:

> On 3/16/07 8:04 AM, in article
> 05E78266-DC47-4610-8563-31B8FA45D464@microsoft.com, "robspalding1"
> <robspalding1@discussions.microsoft.com> wrote:
>
> >> On Feb 12, 4:24 pm, "sam" <sboo...@mac.com> wrote:
> >>> WHen I open Entourage, it opens fine, but after it checks for mail, it
> >>> freezes and I cant use it. The wheel just spins and it wont respond
> >>> and I have to force quit it. What do I do. Thanks all.
> >>
> >> There must be a message that is stuck in the outbox, hold down the
> >> shift key and launch Entourage - this prevents Entourage from sending
> >> and receiving at launch, then click on the outbox and either delete
> >> any messages in the outbox or drag any of the messages to the drafts
> >> folder.
>
> >
> > I am having the same problem in the reverse order. I have had an email with
> > attachment stuck in my in-box for the past two days. Every attempt to remove
> > it fails and requires an Entourage force quit and relaunch to restore proper
> > working. I have removed the suggested preferences, but without success. Is
> > there any way to remove this askwardblocker?
>
> Are you saying it's an incoming message? Is the message completely
> downloaded. First, try to delete using your web access to your email. If
> it's off the server and just in Entourage try selecting all messages in that
> folder rather than just the one message and delete all.
>
> Check the Entourage Temp folder in the Microsoft User Data folder. Try
> deleting the attachment if it's showing there.
>
> A rebuild might help with the problem.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> <http://www.entourage.mvps.org/>
> One of the top five MS Entourage resources listed on the Entourage Blog.
> <http://blogs.msdn.com/entourage/>
>
>
>

robspalding1
Thu Mar 22 09:38:20 CDT 2007



"Diane Ross" wrote:

> On 3/16/07 8:04 AM, in article
> 05E78266-DC47-4610-8563-31B8FA45D464@microsoft.com, "robspalding1"
> <robspalding1@discussions.microsoft.com> wrote:
>
> >> On Feb 12, 4:24 pm, "sam" <sboo...@mac.com> wrote:
> >>> WHen I open Entourage, it opens fine, but after it checks for mail, it
> >>> freezes and I cant use it. The wheel just spins and it wont respond
> >>> and I have to force quit it. What do I do. Thanks all.
> >>
> >> There must be a message that is stuck in the outbox, hold down the
> >> shift key and launch Entourage - this prevents Entourage from sending
> >> and receiving at launch, then click on the outbox and either delete
> >> any messages in the outbox or drag any of the messages to the drafts
> >> folder.
>
> >
> > I am having the same problem in the reverse order. I have had an email with
> > attachment stuck in my in-box for the past two days. Every attempt to remove
> > it fails and requires an Entourage force quit and relaunch to restore proper
> > working. I have removed the suggested preferences, but without success. Is
> > there any way to remove this askwardblocker?
>
> Are you saying it's an incoming message? Is the message completely
> downloaded. First, try to delete using your web access to your email. If
> it's off the server and just in Entourage try selecting all messages in that
> folder rather than just the one message and delete all.
>
> Check the Entourage Temp folder in the Microsoft User Data folder. Try
> deleting the attachment if it's showing there.
>
> A rebuild might help with the problem.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> <http://www.entourage.mvps.org/>
> One of the top five MS Entourage resources listed on the Entourage Blog.
> <http://blogs.msdn.com/entourage/>
>

Many thanks for your most useful suggestions. It solved my immediate problem
very nicely. I am most grateful to you.
Rob Spalding
>

Diane
Thu Mar 22 17:12:22 CDT 2007

On 3/22/07 7:38 AM, in article
A8DDE61B-7FB0-43D0-9C4F-366B49146065@microsoft.com, "robspalding1"
<robspalding1@discussions.microsoft.com> wrote:

> Many thanks for your most useful suggestions. It solved my immediate problem
> very nicely. I am most grateful to you.

I'm glad I could help.

Which suggestion worked for you? If you could restate your problem and what
worked that would help me know what to suggest for others.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>