Entourage Mac vs. Exchange 2000 Standard

Hi,=20

I'm trying to figure out if this problem is an exchange server related=20
problem or a client-side misconfiguration problem...

About three Entourage Mac (v10.1.4) clients here have been experiencing=20
this problem while retrieving their inbox:

"Mail could not be received at this time"
"Unspecified Server Error: 0x50b"

Despite this message, new mail is retrieved from the server; however two =
of=20
the clients' inboxes indicate that they contain unread messages (ie. =
bold=20
"INBOX (1)" in the side panel), yet no unread messages are indicated in =
the=20
list view. I've rebuilt the inbox cache in Entourage, but to no avail.

On the Exchange server (2000 Standard), the event log message that=20
coresponds to the Entourage error is:=20

Source: IMAP4SVC
ID: 1023
Message: Error error code occurred while rendering message message id =
for=20
download for user name.
Explanation: This is an occasional timing error caused by not locking =
the=20
mailbox during use. This can be safely ignored unless these errors occur =

frequently.

That's fine, but it happens EVERY time they try to retrieve mail. Does =
anyone=20
have any information on the cause of this and how to fix it?

Thanks a million,
Bill

klas
Thu Aug 19 07:56:35 CDT 2004

I have the exact same problem, and it's driving me nuts! I've even
seen mails "dissapear" right before my eyes before I even had the
chance to read them. It still registers as if I have mails in my Inbox
and other folders, but they doesn't "show up".

This is very frustrating and pretty serious, so if anyone have an
answer/fix for this it would be much appreciated. Thanks in advance.

Sincerely,

Klas Wistedt
Sweden

"Bill" <anonymous@discussions.microsoft.com> wrote in message news:<c64601c47a44$295d6d50$a501280a@phx.gbl>...
> Hi,
>
> I'm trying to figure out if this problem is an exchange server related
> problem or a client-side misconfiguration problem...
>
> About three Entourage Mac (v10.1.4) clients here have been experiencing
> this problem while retrieving their inbox:
>
> "Mail could not be received at this time"
> "Unspecified Server Error: 0x50b"
>
> Despite this message, new mail is retrieved from the server; however two
> of
> the clients' inboxes indicate that they contain unread messages (ie.
> bold
> "INBOX (1)" in the side panel), yet no unread messages are indicated in
> the
> list view. I've rebuilt the inbox cache in Entourage, but to no avail.
>
> On the Exchange server (2000 Standard), the event log message that
> coresponds to the Entourage error is:
>
> Source: IMAP4SVC
> ID: 1023
> Message: Error error code occurred while rendering message message id
> for
> download for user name.
> Explanation: This is an occasional timing error caused by not locking
> the
> mailbox during use. This can be safely ignored unless these errors occur
>
> frequently.
>
> That's fine, but it happens EVERY time they try to retrieve mail. Does
> anyone
> have any information on the cause of this and how to fix it?
>
> Thanks a million,
> Bill

Anand
Thu Aug 19 08:39:07 CDT 2004

One test would be to check if you have checked "Flagged Only" option in the
view menu.

Anand



"Klas Wistedt" <klas.wistedt@guldfynd.se> wrote in message
news:d35190b8.0408190456.6ffab2f5@posting.google.com...
>I have the exact same problem, and it's driving me nuts! I've even
> seen mails "dissapear" right before my eyes before I even had the
> chance to read them. It still registers as if I have mails in my Inbox
> and other folders, but they doesn't "show up".
>
> This is very frustrating and pretty serious, so if anyone have an
> answer/fix for this it would be much appreciated. Thanks in advance.
>
> Sincerely,
>
> Klas Wistedt
> Sweden
>
> "Bill" <anonymous@discussions.microsoft.com> wrote in message
> news:<c64601c47a44$295d6d50$a501280a@phx.gbl>...
>> Hi,
>>
>> I'm trying to figure out if this problem is an exchange server related
>> problem or a client-side misconfiguration problem...
>>
>> About three Entourage Mac (v10.1.4) clients here have been experiencing
>> this problem while retrieving their inbox:
>>
>> "Mail could not be received at this time"
>> "Unspecified Server Error: 0x50b"
>>
>> Despite this message, new mail is retrieved from the server; however two
>> of
>> the clients' inboxes indicate that they contain unread messages (ie.
>> bold
>> "INBOX (1)" in the side panel), yet no unread messages are indicated in
>> the
>> list view. I've rebuilt the inbox cache in Entourage, but to no avail.
>>
>> On the Exchange server (2000 Standard), the event log message that
>> coresponds to the Entourage error is:
>>
>> Source: IMAP4SVC
>> ID: 1023
>> Message: Error error code occurred while rendering message message id
>> for
>> download for user name.
>> Explanation: This is an occasional timing error caused by not locking
>> the
>> mailbox during use. This can be safely ignored unless these errors occur
>>
>> frequently.
>>
>> That's fine, but it happens EVERY time they try to retrieve mail. Does
>> anyone
>> have any information on the cause of this and how to fix it?
>>
>> Thanks a million,
>> Bill

Richard
Sun Aug 22 02:13:28 CDT 2004

You can also try cmd-opt-L to repair the message list.

Richard


On 8/19/04 6:39 AM, "Anand" <apk_net@hotmail.com> wrote:

> One test would be to check if you have checked "Flagged Only" option in the
> view menu.
>
> Anand
>
>
>
> "Klas Wistedt" <klas.wistedt@guldfynd.se> wrote in message
> news:d35190b8.0408190456.6ffab2f5@posting.google.com...
>> I have the exact same problem, and it's driving me nuts! I've even
>> seen mails "dissapear" right before my eyes before I even had the
>> chance to read them. It still registers as if I have mails in my Inbox
>> and other folders, but they doesn't "show up".
>>
>> This is very frustrating and pretty serious, so if anyone have an
>> answer/fix for this it would be much appreciated. Thanks in advance.
>>
>> Sincerely,
>>
>> Klas Wistedt
>> Sweden
>>
>> "Bill" <anonymous@discussions.microsoft.com> wrote in message
>> news:<c64601c47a44$295d6d50$a501280a@phx.gbl>...
>>> Hi,
>>>
>>> I'm trying to figure out if this problem is an exchange server related
>>> problem or a client-side misconfiguration problem...
>>>
>>> About three Entourage Mac (v10.1.4) clients here have been experiencing
>>> this problem while retrieving their inbox:
>>>
>>> "Mail could not be received at this time"
>>> "Unspecified Server Error: 0x50b"
>>>
>>> Despite this message, new mail is retrieved from the server; however two
>>> of
>>> the clients' inboxes indicate that they contain unread messages (ie.
>>> bold
>>> "INBOX (1)" in the side panel), yet no unread messages are indicated in
>>> the
>>> list view. I've rebuilt the inbox cache in Entourage, but to no avail.
>>>
>>> On the Exchange server (2000 Standard), the event log message that
>>> coresponds to the Entourage error is:
>>>
>>> Source: IMAP4SVC
>>> ID: 1023
>>> Message: Error error code occurred while rendering message message id
>>> for
>>> download for user name.
>>> Explanation: This is an occasional timing error caused by not locking
>>> the
>>> mailbox during use. This can be safely ignored unless these errors occur
>>>
>>> frequently.
>>>
>>> That's fine, but it happens EVERY time they try to retrieve mail. Does
>>> anyone
>>> have any information on the cause of this and how to fix it?
>>>
>>> Thanks a million,
>>> Bill
>
>