Barry
Fri Oct 06 09:33:23 CDT 2006
On 6/10/06 14:28, in article
1160141295.229876.272320@k70g2000cwa.googlegroups.com,
"ryannewman@hotmail.co.uk" <ryannewman@hotmail.co.uk> wrote:
> Hi Barry, thanks for your reply.
You're welcome...
>
> I don't think we are using Exchange. I wrote "we need to use entourage"
> because nobody on the network likes using Mac Mail. When i got people
> to use Mac Mail (just to test) the recipients were able to recieve the
> emails all the time. From this i assumed that it must be an Entourage
> problem or an OS problem. By the way we are using OS.3.9 iMacs (the
> machines affected by this problem).
>
> Our server hardware is a G3 Power Mac. So i am assuming that it's not
> running an MS Exchange or MS Server Operating Systems.
That is correct! No exchange on a G3 :)
Do you know if you are running a server version of OS X or just the plain
desktop version? If you go to the Apple menu (on the Server) and select
'about this mac', it should say either "OS X" or "OS X Server" followed by a
version number.
> We have 6
> machines on the network. They are all iMacs. Two of the machines are
> running OS 9. These two machines are not having any problems. The four
> machines running OS X 10.3.9 are having the Entourage email problem.
And these are Office 2004, yes?
>
> With regards to the Attachments: when the recipient tries to open an
> attachment, their machine is telling them that its a virus.
Is this recipients in your office, or recipients in the outside world? Is
the dialog saying it IS a virus, or is it a standard dialog saying words to
the effect of "this type of attachment can carry viruses - do you trust
whoever sent it?"
> See the
> unusual thing is: if i send the same email to a colleague, and he then
> sends it to the recipient it is going through most of the time.
>
> I am not too familiar with Mac Server OS's. Can yo tell me if Mac runs
> something similar to Exchange.
Tiger versions of 'server' use Postfix and Cyrus for sending mail & IMAP
connections - I seem to recall that earlier versions used 'sendmail', but I
would need to refresh my memory as to when the switch was. If you're running
a server on a G3, then it won't be Tiger.
I also need to go back in time and see what AV packages were being used on
whatever version you are running, but it sounds like a client configuration
problem rather than a server-side problem.
> Also is there is anything like an "MCSE"
> or similar qualification/education system for Mac's. Somewhere i could
> go to learn some of this (that does not cost a fortune).
Apple do provide 'certification' training:
<
http://training.apple.com/certification/macosx.html>
I have no idea what the cost is though.
>
> I hope this information helps. If you need any more info, just let me
> know.
--
Barry Wainwright
Microsoft MVP (see
http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<
http://homepage.mac.com/barryw/weblog/weblog.html>
>
> Barry Wainwright [MVP] wrote:
>> I think we need a few more details.
>>
>> From the comment "we need to use Entourage" am I right in thinking that you
>> are using an Exchange server?
>>
>> Also, what do you mean by "Also attachments are coming through on the other
>> end as viruses."? - Entourage & the MacOS cannot become infected by macro
>> viruses in the way windows machines can, so cannot infect documents they
>> send. If the document was infected when received, then the infection may be
>> passed along, but the infection is not 'inserted' by entourage. Do you mean
>> that the receiving mail server/mail client is marking the mails afs infected
>> in some way, or are they genuinely virus laden? If the latter, what route do
>> they take after leaving the senders machine to get to the recipient?
>>
>>
>> --
>> Barry Wainwright
>> Microsoft MVP (see
http://mvp.support.microsoft.com for details)
>> Check out the Entourage User's WebLog for hints, tips and troubleshooting
>> <
http://homepage.mac.com/barryw/weblog/weblog.html>
>>
>>
>>
>>> From: <ryannewman@hotmail.co.uk>
>>> Organization:
http://groups.google.com
>>> Newsgroups: microsoft.public.mac.office.entourage
>>> Date: 6 Oct 2006 03:38:51 -0700
>>> Subject: Entourage Email Issue - An Unusual Problem
>>>
>>> In need of desperate help.
>>>
>>> We are having problem with people recieving our emails and attchments
>>> when we send emails through Entourage. It is a very unusual situation.
>>> We tested out Mac Mail to see if is Entourage. When we used Mac Mail to
>>> send emails people were able to recieve the emails. However, we need to
>>> be able to use Entourage. If i forward using Entourage to a colleague
>>> and he sends the email out then other people are able to recieve the
>>> email. There does not seem to be a any consistency. It is now effecting
>>> all machines with OS X 10.3.9 with Mac: Office 2004.
>>>
>>> We have two machines that are OS 9 and they are not having this
>>> problem. When people send email using Entourage, most of the time
>>> people on the other end are not recieving the emails. However, on some
>>> days the same people are recieving the emails. Also attachments are
>>> coming through on the other end as viruses. The thing is there does not
>>> seem to be any consistency at all. We are thinking about uninstalling
>>> the OS and Office to see if this does it. We have already uninstalled
>>> Office and did an update and this did not solve the problem.
>>>
>>> Any help or suggestion will be appreciated.
>>>
>