Entourage Crashing

I have Entourage 2004 11.1.0. OSX 10.3.9 I have installed all the
patches and updates that I can find.

My problem is that when I reply or forward or even do a new message and
I click on the to box and type in the name of the person I want to send
to the Entourage crashes. This happens only when I type in 2 letters
and then pause for a second.

Now the interesting part is this, if I type in the name as fast as I
can, it will not crash.

Example: I type in Je then I wait a second and it will crash.
if I type in Jea then it works fine.

It acts like it is something with the address book.

Any suggestions on how to fix this?

Thanks

matt
Tue Jun 21 16:01:19 CDT 2005

Aluolan <aluolan@yahoo.com> wrote:

> I have Entourage 2004 11.1.0. OSX 10.3.9 I have installed all the
> patches and updates that I can find.
>
> My problem is that when I reply or forward or even do a new message and
> I click on the to box and type in the name of the person I want to send
> to the Entourage crashes. This happens only when I type in 2 letters
> and then pause for a second.
>
> Now the interesting part is this, if I type in the name as fast as I
> can, it will not crash.
>
> Example: I type in Je then I wait a second and it will crash.
> if I type in Jea then it works fine.
>
> It acts like it is something with the address book.
>
> Any suggestions on how to fix this?

You are right that it sounds like a problem in the address book - it's
as if it is trying to autocomplete and failing. What happens if you make
a new Identity and switch to it? You will lose access to all your saved
mail (but only temporarily!), but the point is to see if the problem
persists. If the problem goes away, migrate your mail into the new
identity.

If the problem does NOT go away, then it's possibly a font problem of
some sort.

It might help to read the crash log! m.

--
matt neuburg, phd = matt@tidbits.com, http://www.tidbits.com/matt/
Tiger - http://www.takecontrolbooks.com/tiger-customizing.html
AppleScript - http://www.amazon.com/exec/obidos/ASIN/0596005571
Read TidBITS! It's free and smart. http://www.tidbits.com

Paul
Tue Jun 21 19:53:00 CDT 2005

On 6/21/05 12:37 PM, in article
1119382656.616990.81800@g14g2000cwa.googlegroups.com, "Aluolan"
<aluolan@yahoo.com> wrote:

> I have Entourage 2004 11.1.0. OSX 10.3.9 I have installed all the
> patches and updates that I can find.
>
> My problem is that when I reply or forward or even do a new message and
> I click on the to box and type in the name of the person I want to send
> to the Entourage crashes. This happens only when I type in 2 letters
> and then pause for a second.
>
> Now the interesting part is this, if I type in the name as fast as I
> can, it will not crash.
>
> Example: I type in Je then I wait a second and it will crash.
> if I type in Jea then it works fine.
>
> It acts like it is something with the address book.

The autocomplete doesn't kick into effect until you've stopped typing for 2
seconds or so. So if you type quickly you won't get the problem which
happens at 2 characters. It may be that with only two characters there are
too many contacts for autocomplete to handle (memory problems), or perhaps
there's some corruption connected with one of the contacts which matches
"Je" but not "Jea". Does this happen only for "Je" or also for all other
2-character combinations? In any case, I think you need to rebuild your
database.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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