Entourage - Connection Failure IMAP

OK. I finally got entourage to connect to the company Windows mail
server after debugging and ultimately putting the IP address in the
IMAP server field instead of the server name that my IT guy kept
suggesting.

But this week he upgraded from Win2K to Win2003 Mail Server he also
changed the server IP address. He told me to just update my IP address
in my account.

I did it but I only keep getting a "connection failure occured"
message. I can send out but not receive.

Please advise. My IT guy is mac-illiterate!

-ed

(=?ISO-8859-1?Q?Corentin_Cras-M=E9neur_?=
Mon Aug 02 14:18:10 CDT 2004

ed <epardo@sbcglobal.net> wrote:

> OK. I finally got entourage to connect to the company Windows mail
> server after debugging and ultimately putting the IP address in the
> IMAP server field instead of the server name that my IT guy kept
> suggesting.

I suspect PCs have to modify their Registry to be able to access the
server. That's probablynot possible on the Mac.

> But this week he upgraded from Win2K to Win2003 Mail Server he also
> changed the server IP address. He told me to just update my IP address
> in my account.
>
> I did it but I only keep getting a "connection failure occured"
> message. I can send out but not receive.

It means that either the address is wrong, or the server now requires
you to use SSL. Can you ping this IP through the Network Utility ??

> Please advise. My IT guy is mac-illiterate!


:-> I've seen that before...
What bothers me with people like him is that they are not only Mac
illiterate. LDAP is LDAP, IMAP is IMAP etc no matter what platform. They
use systems thay have no idea of. Most of the time, they have no idea
what protocols the system they're on uses.


Corentin

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ed
Mon Aug 02 15:26:45 CDT 2004

- Not sure what you mean by the registry thing.
- Ping worked fine.
- Check the SSL required box but still connection failure.

hmmm?

other thoughts.

-ed

"Corentin Cras-Méneur [MVP]" <korventeen@NoSpam.mvps.org> wrote in message
news:1ghwa6w.1mm4qvp3qzocrN%korventeen@NoSpam.mvps.org...
> ed <epardo@sbcglobal.net> wrote:
>
> > OK. I finally got entourage to connect to the company Windows mail
> > server after debugging and ultimately putting the IP address in the
> > IMAP server field instead of the server name that my IT guy kept
> > suggesting.
>
> I suspect PCs have to modify their Registry to be able to access the
> server. That's probablynot possible on the Mac.
>
> > But this week he upgraded from Win2K to Win2003 Mail Server he also
> > changed the server IP address. He told me to just update my IP address
> > in my account.
> >
> > I did it but I only keep getting a "connection failure occured"
> > message. I can send out but not receive.
>
> It means that either the address is wrong, or the server now requires
> you to use SSL. Can you ping this IP through the Network Utility ??
>
> > Please advise. My IT guy is mac-illiterate!
>
>
> :-> I've seen that before...
> What bothers me with people like him is that they are not only Mac
> illiterate. LDAP is LDAP, IMAP is IMAP etc no matter what platform. They
> use systems thay have no idea of. Most of the time, they have no idea
> what protocols the system they're on uses.
>
>
> Corentin
>
> --
> --- Mac:MS MVP (Francophone) ---
> http://www.mvps.org - http://mvp.support.microsoft.com
> MVPs are not MS employees - Les MVP ne travaillent pas pour MS
> Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire

(=?ISO-8859-1?Q?Corentin_Cras-M=E9neur_?=
Mon Aug 02 17:15:33 CDT 2004

ed <epardo01@hotmail.com> wrote:

> - Not sure what you mean by the registry thing.


Don't worry, it's a PC thing that would allow to find the server by name
on your network.

> - Ping worked fine.

At least it tells me that there is a computer connected on this address.


> - Check the SSL required box but still connection failure.
>
> hmmm?
>
> other thoughts.

Sure. Try this:
open the Terminal and type:
telnet 127.0.0.1 143

(replace 127.0.0.1 by the IP address or name of the server you try to
use for IMAP)

You should manage to connect and you shoud get a welcome message with
the version of the server you are connecting to (providing the server is
on this address and that it is active).
Type QUIT to exit.
Can you connect to it like that ??

Corentin

--
--- Mac:MS MVP (Francophone) ---
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incumbent
Tue Aug 03 08:15:24 CDT 2004

Corentin Cras-Méneur [MVP] wrote:

> ed <epardo01@hotmail.com> wrote:
>
>
>>- Not sure what you mean by the registry thing.
>
> Don't worry, it's a PC thing that would allow to find the server by name
> on your network.

No it wouldn't. Maybe you're thinking of a hosts file. But the Windows
machines find it because they probably log onto the same AD tree or Domain.

> Sure. Try this:
> open the Terminal and type:
> telnet 127.0.0.1 143
>
> (replace 127.0.0.1 by the IP address or name of the server you try to
> use for IMAP)
>
> You should manage to connect and you shoud get a welcome message with
> the version of the server you are connecting to (providing the server is
> on this address and that it is active).
> Type QUIT to exit.

You don't use IMAP very much, do you, Corentin?

Even Microsoft has better instructions! :)

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q189/3/26.asp&NoWebContent=1

(=?ISO-8859-1?Q?Corentin_Cras-M=E9neur_?=
Tue Aug 03 09:56:32 CDT 2004

incumbent <incumbent@gmail.com> wrote:

> Corentin Cras-Méneur [MVP] wrote:
> > Don't worry, it's a PC thing that would allow to find the server by name
> > on your network.
>
> No it wouldn't. Maybe you're thinking of a hosts file. But the Windows
> machines find it because they probably log onto the same AD tree or
> Domain.

Well sorry, but yes it would :-)) Modifying the host file is one thing
(and we can doit on the Mac as well) but I was referring to adding
entries to the registry to make sure the PC can navigate properly
throughout the domains on the network and find the resources it need.
That's the method we use here on our domain for PCs.


> > Sure. Try this:
> > open the Terminal and type:
> > telnet 127.0.0.1 143
> >
> > (replace 127.0.0.1 by the IP address or name of the server you try to
> > use for IMAP)
> >
> > You should manage to connect and you shoud get a welcome message with
> > the version of the server you are connecting to (providing the server is
> > on this address and that it is active).
> > Type QUIT to exit.
>
> You don't use IMAP very much, do you, Corentin?

I have 5 IMAP accounts... How would I know about this method if I never
used IMAP ??

> Even Microsoft has better instructions! :)
>
>
> http://support.microsoft.com/default.aspx?scid=http://support.microsoft.
> com:80/support/kb/articles/q189/3/26.asp&NoWebContent=1


This is a very good article that goes much further than what I
suggested. Nevertheless it is substantially the same.
All I wanted to make sure of was wether an IMAP server was indeed up and
active on this address. All you need to do for that is try to connect
and if it works, gently disconnect.
I see you know where to find nice resources, but do you understand what
they ask you to do ??? ;-))) (JUST KIDDING!!!).


Corentin


--
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(=?ISO-8859-1?Q?Corentin_Cras-M=E9neur_?=
Tue Aug 03 11:58:53 CDT 2004

Corentin Cras-Méneur [MVP] <korventeen@NoSpam.mvps.org> wrote:

> > > Type QUIT to exit.
> >
> > You don't use IMAP very much, do you, Corentin?


Just a follow-up about that point. RFCs about the IMAP protocol do list
the LOGOUT command and not the QUIT command (listed only for POP and
SMTP): http://www.networksorcery.com/enp/protocol/imap.htm
nevertheless I tried it before I posted the tip. The command is supposed
to work on most IMAP servers (it sure did on the 4 servers I tried again
a few minutes ago).

If you don't like QUIT, use LOGOUT instead as incumbent "politely"
*suggested* by e-mail but forgot to post back here.



Corentin


--
--- Mac:MS MVP (Francophone) ---
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