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I¹m finding trouble with having the ³assign categories² in subfolders to the
main inbox. I¹m running Office 2004, upgraded from Office X three months
ago.

Here is what I am doing:

In the main inbox, I receive mail from three different mail accounts. I
have set up rules to color-code (assign a category) so that messages from
particular e-mail addresses are designated to the proper category. It works
fantastic in the main inbox.

However, I also have subfolders to the main inbox that receive mail to a
particular e-mail address. So I have my main ³earthlink² account in the
main inbox, and then in the subfolders to the inbox, I have secondary e-mail
addresses for business and private interests. I cannot get the color-coding
or assigning categories to work in the subfolders, even though the rules are
set up correctly. So if I get an e-mail from John Smith sent to my main
e-mail address (that is delivered to the inbox folder in entourage), it
correctly shows up as RED and in the proper category. If John Smith sends
me an e-mail to a secondary e-mail address (which in turn is delivered not
to the main inbox, but to the subfolder), the category is not assigned and
the e-mail is not properly color coded.

Is there some preference that needs to be set for categories to be assigned
and applied in subfolders? Is this a bug in Entourage that just needs to be
fixed? Or is it a feature that is not yet available in Entourage 2004? It
seems rather strange that the logic is there within the system, and it
works for the main inbox, yet when I try to apply the rule to a subfolder
with a different e-mail address, it won¹t work.

As an aside, it¹s not based on the e-mail address from what I can tell. If
I have all my mail directed to the main inbox (and not to the subfolder
automatically), the color coding works fine. It seems to be some issue with
the categories being applied in subfolders.

Any help you have would be greatly appreciated.

Thanks!

Mary

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<HTML>
<HEAD>
<TITLE>Entourage Color Coding Categories in subfolders to the inbox</TITLE>
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I&#82=
17;m finding trouble with having the “assign categories” in subf=
olders to the main inbox.  I’m running Office 2004, upgraded from=
Office X three months ago. 
 
Here is what I am doing: 
 
In the main inbox, I receive mail from three different mail accounts. &nbsp=
;I have set up rules to color-code (assign a category) so that messages from=
particular e-mail addresses are designated to the proper category.  It=
works fantastic in the main inbox. 
 
However, I also have subfolders to the main inbox that receive mail to a pa=
rticular e-mail address.  So I have my main “earthlink” acc=
ount in the main inbox, and then in the subfolders to the inbox, I have seco=
ndary e-mail addresses for business and private interests.  I cannot ge=
t the color-coding or assigning categories to work in the subfolders, even t=
hough the rules are set up correctly.  So if I get an e-mail from John =
Smith sent to my main e-mail address (that is delivered to the inbox folder =
in entourage), it correctly shows up as RED and in the proper category. &nbs=
p;If John Smith sends me an e-mail to a secondary e-mail address (which in t=
urn is delivered not to the main inbox, but to the subfolder), the category =
is not assigned and the e-mail is not properly color coded. 
 
Is there some preference that needs to be set for categories to be assigned=
and applied in subfolders?  Is this a bug in Entourage that just needs=
to be fixed?  Or is it a feature that is not yet available in Entourag=
e 2004?  It seems rather strange that the logic is there within  t=
he system, and it works for the main inbox, yet when I try to apply the rule=
to a subfolder with a different e-mail address, it won’t work. 
 
As an aside, it’s not based on the e-mail address from what I can tel=
l.  If I have all my mail directed to the main inbox (and not to the su=
bfolder automatically), the color coding works fine.  It seems to be so=
me issue with the categories being applied in subfolders. 
 
Any help you have would be greatly appreciated. 
 
Thanks! 
 
Mary 

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