Entourage not Automatically Receiving Emails...

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

Can anyone assist?

I'm having a terrible time having the automatically scheduler receive my emails...I've toyed with the schedule inside & out and for some reason I have to manually click the send/receive to have emails come through...

Anyone having this issue that can be of assistance?

Jason

Adam
Mon Mar 17 12:02:03 CDT 2008

jason79@officeformac.com <jason79@officeformac.com> wrote:
>
> I'm having a terrible time having the automatically scheduler receive my
> emails...I've toyed with the schedule inside & out and for some reason I
> have to manually click the send/receive to have emails come through...

What happens when the schedule actually runs? You should see it counting
down in the Progress window, then *something* should happen.

What kind of account is this? POP/IMAP/Exchange? IMAP accounts may need to
have folders selected. Exchange acounts don't use schedules.

--
Adam Bailey | Chicago, Illinois
adamb@lull.org | Finger/Web for PGP & S/MIME
adamkb@aol.com | http://www.lull.org/adam/

jason79
Mon Mar 17 12:08:32 CDT 2008

Adam,

Thanks for your message - it's a POP account and when the send/receive takes place, it simply refreshes to say will send/receive in 1 minute. There is no loading bar or anything that suggests its actually checking for mail.

Strange isnt it...

Diane
Mon Mar 17 19:47:22 CDT 2008

On 3/17/08 10:08 32AM, in article ee94f78.1@webcrossing.caR9absDaxw,
"jason79@officeformac.com" <jason79@officeformac.com> wrote:

> Thanks for your message - it's a POP account and when the send/receive takes
> place, it simply refreshes to say will send/receive in 1 minute. There is no
> loading bar or anything that suggests its actually checking for mail.

Create a new Identity and test there. It could be corruption in your
database. Some preferences are actually stored in the database.
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Jason
Tue Mar 18 00:34:25 CDT 2008

I did create new account info - where do I create new account identity?

J

jason79
Tue Mar 18 08:14:17 CDT 2008

I tried creating a new identity and the same thing happens...strange isnt it? Anything else anyone can suggest?

Diane
Tue Mar 18 20:13:07 CDT 2008

On 3/18/08 6:14 17AM, in article ee94f78.4@webcrossing.caR9absDaxw,
"jason79@officeformac.com" <jason79@officeformac.com> wrote:

> I tried creating a new identity and the same thing happens...strange isnt it?
> Anything else anyone can suggest?

Let's first be clear about the terms User, Identity and Account.

An identity is a complete personality of Entourage, containing (preferences,
account settings.

A User is a term used by the Mac OS. The terms Identity and User are often
confused. Creating a new User in System Preferences is a good way to test in
a clean environment.

Entourage stores your data in an Identity, and the Mac OS creates Users.

Your identity is named "Main" by default. It is located in the Microsoft
User Data folder. Creating a new Identity is a good way to test your
database to see if corruption is the problem.

Each identity can have (almost) any number of accounts. Each account is
associated with a distinct email address than can be used to send and/or
receive mail, but all mail is stored in the same database, all calendar
events are common to all the accounts, all notes & contacts are shared.

You can have multiple accounts in Entourage. Examples: POP, IMAP, Hotmail,
Gmail, AOL, Exchange, news accounts.

I would delete the account and the schedule. Not just delete entries in
each, but the actual account and schedule. See if this helps.


--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

jason79
Wed Mar 19 07:26:09 CDT 2008

Thanks so much Diane for your replies...

So - check this out, I am using a wireless aircard as an internet connection...which I now believe is the reason why I am having this issue.

I switched over to wireless and all my emails are sending & receiving perfectly...strange - I may call my cell carrier and find out if there is a way around this...

Ever heard of this?

Diane
Wed Mar 19 20:33:12 CDT 2008

On 3/19/08 5:26 09AM, in article ee94f78.6@webcrossing.caR9absDaxw,
"jason79@officeformac.com" <jason79@officeformac.com> wrote:

> So - check this out, I am using a wireless aircard as an internet
> connection...which I now believe is the reason why I am having this issue.
>
> I switched over to wireless and all my emails are sending & receiving
> perfectly...strange - I may call my cell carrier and find out if there is a
> way around this...
>
> Ever heard of this?

It has not been reported, but this sounds like a reasonable explanation of
your problems.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

S
Sat Apr 05 17:19:00 CDT 2008

I have a working theory that the problem is caused when connecting using a
wireless broadband connection.

When I was in my office yesterday, the send & receive schedule checked &
received mail just fine when I was connected either by ethernet or by wifi
(as it always had before), but when I connect by using a Novotel USB 727
modem to Verizon national wireless broadband, the problem persists.

Is it only a problem for Entourage on a Mac platform, or on PC's as well? Is
it just in Office 2004, or does it also occur in Entourage for Office 2008?
I'll post this on the forum and see if someone has a solution, or if
Microsoft could develop a patch...

S.R. Post
srpmail@comcast.net

"Diane Ross" wrote:

> On 3/19/08 5:26 09AM, in article ee94f78.6@webcrossing.caR9absDaxw,
> "jason79@officeformac.com" <jason79@officeformac.com> wrote:
>
> > So - check this out, I am using a wireless aircard as an internet
> > connection...which I now believe is the reason why I am having this issue.
> >
> > I switched over to wireless and all my emails are sending & receiving
> > perfectly...strange - I may call my cell carrier and find out if there is a
> > way around this...
> >
> > Ever heard of this?
>
> It has not been reported, but this sounds like a reasonable explanation of
> your problems.
>
> --
> Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
> Entourage Help Page <http://www.entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
>
>
>

Diane
Sat Apr 05 17:29:21 CDT 2008

On 4/5/08 3:19 00PM, in article
0D329133-BB64-4D9B-93A4-F554B75ED6AC@microsoft.com, "S.R. Post" <S.R.
Post@discussions.microsoft.com> wrote:

> When I was in my office yesterday, the send & receive schedule checked &
> received mail just fine when I was connected either by ethernet or by wifi
> (as it always had before), but when I connect by using a Novotel USB 727
> modem to Verizon national wireless broadband, the problem persists.

Perhaps the national account uses a different port setting. You should be
able to call them and ask for the settings required. See this page for some
clues:

<http://www.entourage.mvps.org/faq_topic/travel.html>
--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

SRPost
Sun Apr 06 11:39:00 CDT 2008

Thanks for the link. Verizon confirms all the port settings are correct, and
there's no problem with the way I'm connecting wirelessly.

Can anyone tell me what Entourage is doing when the 'Send & Receive All'
schedule runs? And is there anything in Entourage that can or needs to be set
differently when connecting wirelessly?

I'll also try taking this up with a Apple Genius next time I'm off the
road.....

S.R. Post
srpmail@comcast.net

"Diane Ross" wrote:

> Perhaps the national account uses a different port setting. You should be
> able to call them and ask for the settings required. See this page for some
> clues:
>
> <http://www.entourage.mvps.org/faq_topic/travel.html>
> --
> Diane
> Entourage Help Page <http://www.entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>

William
Sun Apr 06 12:32:58 CDT 2008

S.R. Post wrote:

> Can anyone tell me what Entourage is doing when the 'Send & Receive All'
> schedule runs? And is there anything in Entourage that can or needs to be set
> differently when connecting wirelessly?

Entourage doesn't distinguish between your different types of network
connections. It doesn't know wireless from wired. It only knows what the
Mac OS tells it is available.

If you open the Network Utility found in /Applications/Utilities and
view your Network Interfaces, does the USB device come across as
something like en0 or en1 or something similar?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Diane
Sun Apr 06 17:58:49 CDT 2008

On 4/6/08 9:39 00AM, in article
5DE58793-2BE9-4E2B-952B-FC83E7652487@microsoft.com, "S.R. Post"
<SRPost@discussions.microsoft.com> wrote:

> Thanks for the link. Verizon confirms all the port settings are correct, and
> there's no problem with the way I'm connecting wirelessly.

Test in a new Identity
Test in a new User

Eliminating your current Identity and user folder might help in finding a
solution.

--
Diane

SRPost
Sun Apr 06 22:30:01 CDT 2008

Yes. It shows Network Interface (en1)

"William Smith" wrote:

> Entourage doesn't distinguish between your different types of network
> connections. It doesn't know wireless from wired. It only knows what the
> Mac OS tells it is available.
>
> If you open the Network Utility found in /Applications/Utilities and
> view your Network Interfaces, does the USB device come across as
> something like en0 or en1 or something similar?
>
> --
>
> bill
>
> William M. Smith, Microsoft Interop MVP - Mac/Windows
> Entourage Help Page <http://entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
>