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- Previous
  - 1
    - Why are my contacts supposedly out of sync? Every few days and for no apparent reason sync services pops up and says there are several conflicts with Entourage and do I want to resolve them. I say yes... I have made no changes since the last time this happened. Why does it do it or is it a bug? Tag: New to Entourage Tag: 89375
  - 2
    - Scanning to Entourage After updating to Entourage 08, when I try to scan to Entourage from my Office JetG55, it can't locate Entourage! How do I "point" it to the new version? Tag: New to Entourage Tag: 89373
  - 3
    - Categories Colors Somehow I've lost the color's on Categories both on the main menu bar and on right click menu when you highlight an appointment. All I get are the words (e.g.None, Family, Friends, etc.) But no color. I did change the color of the highlight in System Preferences Ab so I could see the curson in Excel clearer but I don't think that would cause the colors on this menu to go away. Any ideas? Tag: New to Entourage Tag: 89368
  - 4
    - Appintments not showing the correct time in Entourage 2008 I set appointments with the correct times but when saved, they always show a difference of +30 minutes in the calendar view even though opening the appointment again shows correct times. Any ideas?. Tag: New to Entourage Tag: 89367
  - 5
    - Entourage 2008 crashes on calendar view When going to the calendar view from shortcuts, Entourage crashes. However, it sometimes does not crash if I click on the "calendar" folder in email view ("calendar" is a folder my exchange inbox). Anyone experienced the same issue ? Any help is more than welcome. Johann Tag: New to Entourage Tag: 89351
  - 6
    - Confirmation of mail received and mail read Good day I'm looking for a way to be sure that my messages have been received and/or are read by my recepient. As I recall it's an Outlook and T-bird feature so I guess there must be a way to do it. But how? Thanks for helping me JP Tag: New to Entourage Tag: 89345
  - 7
    - Deleted Account I recently purchased a Mac Book Pro and installed Office:Mac 2008 home and student. I transferred all of my files, emails and contacts over to entourage and used it successfully for three days. I was able to search, receive and send mail with no problem. This evening I opened the program and it was all gone. No account settings, no files, no emails, nothing. As if I opened it for the first time. Ugh! Any way to retrieve the files? Tag: New to Entourage Tag: 89343
  - 8
    - How does Entourage sync with 10.4 iCal and Address Book? Hi all I'm thinking on switching from Apple Mail / iCal to Entourage 2008. One critical issue is syncing with my Nokia E50. For this, of course, the syncing with Tiger iCal and AddressBook must work well. From the posts, I gather that syncing with Leopoard iCal and Address Book is not yet working well. What's the situation with Tiger iCal and AddressBook? But, also, how exactly does the calender syncing work? As I understand it iCal uses separate calendars and Entourage 2008 uses 1 calendar with different categories. What is the consequence of this in practice, if I'm using 3 different calendars on iCal right now? Kind regards, JP Tag: New to Entourage Tag: 89342
  - 9
    - Entourage Emergency - Help! My incoming mail Has anyone experienced this before? Research has found little about a virus that would attack my Mac, but I was informed that this could be "spoofing" and that it will go away on its own. Unfortunately, NOW, instead of just placing my incoming SPAM messages into my Outbox (awaiting an "addressee"), NOW it's taking some of my Incoming messages and just dumping them in my Outbox. And to top it off, it reads that I'm the one who sent these emails. I had a Geek Squad guy out here for a few hours - he found nothing wrong with my Entourage settings, internet security, etc. Yet, it's become scary because I could potentially miss an important email because it somehow landed in my outbox with 1,000 spam messages instead of my inbox where it belongs. And when I dragged and dropped my "outbox mail (that was actually incoming mail) into my Inbox to "put it where it belonged," the headers are bolded, as if I haven't read them -- despite my reading them. Can anyone help shed some light on this? Tag: New to Entourage Tag: 89337
  - 10
    - Rejecting Email is there a way to set up entourage to bounce junk emails back to the sender, rather than have them go into the junk folder? Tag: New to Entourage Tag: 89333
  - 11
    - Rules After updating to Entourage 08, the new set of rules I have created do not work, despite being enabled. Everything I get just stays in my Inbox. Any suggestions? Tag: New to Entourage Tag: 89326
  - 12
    - Help! - not receiving email anymore I have been receiving email in my Entourage for a couple of months, but since 3 days ago it has stopped showing new emails. The help center suggests I "empty my cache" so the server can load all my email again. But I don't know how to empty my Entourage cache, and the help center offers nothing on the topic Tag: New to Entourage Tag: 89316
  - 13
    - Office 2008 Calendar Won't Print I can't seem to get the calendar to print in Office 2008. Any suggestions? Tag: New to Entourage Tag: 89315
  - 14
    - Printing Attachments Hi Can you please tell me if there is a way of printing the attachments automatically when you print the email - ie not having to open each individual attachment to print? I am running entourage 2004 version 11.4.0 Many thanks Kim Tag: New to Entourage Tag: 89313
  - 15
    - Simple? Just moved to Entourage from Apple I am a long term user of Outlook at work, and like the fact that Entourage seems to "feel" like a home user's version. Just enough to make me comfortable. I have imported all my Apple mail info, no problem, and Entourage seems to be working fine, including being the default. BUT... I cannot for the life of me export my apple address book (or conversely, import it) into Entourage. I know people have done this successfully. Can you please help me. thanks in advance. Arthur in Baton Rouge Tag: New to Entourage Tag: 89304
  - 16
    - Restoring Entourage database I have a PowerBook 15" G4 running Entourage 2004. I recently got a Blackberry Pearl that I have been synchronising with my Mac using the PocketMac Synch Manager. When synching it has been bringing up reminders of meetings that occurred up to 3 years ago and asking me what to do. As I thought it was only the reminder for these meetings I have been selecting "Delete from Mac" from the options available. Today I had to check details of a meeting last year and found that all Calendar events have been deleted from Entourage prior to January this year. I've been backing up to an external drive and found a copy of the Entourage database from December 2007. I've transferred this Database to my hard drive, but can't work out how to restore the database from this file. When I hold down Option and start Entourage I only get options to rebuild the database from the Main Identity backed up today. Other identities that I can see give me an error message that "There is no such disk". Can anyone tell me how I can get Entourage to load the old database file to Entourage? If the rebuild overwrites the current data I assume I can then Synch again from my Blackberry to get meetings since December... Any assistance much appreciated! Tag: New to Entourage Tag: 89303
  - 17
    - Entourage Frustration In my humble opinion, one of the worst features in Entourage is the fact that when you delete an email message it automatically goes to the next (newer) message. When I used Outlook and had my emails sorted form newest to oldest I would simply start at the top and it would automatically move down the list. Is there a way to make Entourage 2008 work the same? Thanks. Bruce Tag: New to Entourage Tag: 89297
  - 18
    - Sounds Bug I just found out Sounds are broken in Apple Mail application too with Leopard. One of the fixes they gave was to use Growl, however I haven't tried this with Entourage. Thought I would put this out there to see if any of you sound and script gurus could come up with something workable. <http://discussions.apple.com/thread.jspa?threadID=1199018&tstart=250> 1. Install the latest version of Growl (1.1.2) 2. Follow the instructions on this page: <http://forums.cocoaforge.com/viewtopic.php?t=15587> 3. In the Applications tab in the Growl preference pane, you'll see one called "New Mail Rule" 4. Click on it and select "Configure" 5. Then you'll see the "Play Sound" drop down box. Pick your favorite mail sound. And that's all there is to it. Not only does this get Growl working with Leopard, but it also gives you your new mail sound back. They also mentioned the Play Sound script used in a Rule as I have mentioned before. Directions here: <http://www.entourage.mvps.org/rules/sounds.html> 1) Download David Blache's Play Sound application here. <http://microcosmsoftware.com/playsound/> Install Play Sound. To install, drag it to any location on your hard drive. The first time you call the Play Sound application in a script, AppleScript may ask you to locate the application file if Play Sound is not running. 2) Create "Custom Sounds" folder in your Microsoft User Data folder. Drop the New mail sound into this folder. 3) Create AppleScript and drop into Entourage Script Menu Items folder. set cusrPath to (path to "cusr" as string) set soundAlias to (cusrPath & "Documents:Microsoft User Data:Custom Sounds:newmail.mp3") as alias tell application "Play Sound" play soundAlias end tell 4) Create Rule. Be sure to uncheck Do not apply other rules. Make this the top rule. All messages Run AppleScript Script: [select your New Mail.scpt] Note: it can drive you crazy getting notified by every mail. I much prefer being notified by category for mail. -- Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Tag: New to Entourage Tag: 89296
  - 19
    - Address Book View I'm new to Entourage (using 2008) and would like to be able to view my address book entries as business cards like I did with Outlook. Is this possible? Also, is there a way to set up Entourage so that when you open a new message the address fields are simply laid out at the top of the message like in Outlook instead of being in a separate pop-up window? Thanks for the help. Bruce Tag: New to Entourage Tag: 89293
  - 20
    - Meeting Invitations to iCal Users I've had different results inviting others to a meeting. Invitation recipients who are Outlook users get the invitation and can reply just fine. Recipients who are iCal users (as in Mac's iCal program which complies with the industry standard iCal forum) get an email that has the details of the meeting embedded into it but do not have the ability to add it to their calendar or accept/decline the email. If you know of a fix I'd be grateful. Tag: New to Entourage Tag: 89289
  - 21
    - Seeing more hours in the day in Calendar view Okay, so this one has to be simple and I'm missing it. How do I change the number of hours in a day that I can see in a fixed-height window size in week view in the calendar. I'm currently seeing about 8 hours of a day at a time and I'd like to see between 12 - 16 hours in that window. Where is the preference or the key/mouse combination that would allow me to do this? Thanks. Tag: New to Entourage Tag: 89286
  - 22
    - Trouble sending attachments Hello: I've got version 12.0.0. and have a few problems. (1) Can't send attachments, even though I've been everywhere looking for help within Preferences, Settings, etc. etc. Everything seems set up to do so. When I try to send an email with an attachment like a document, it eventually goes to my "drafts" folder, and never gets sent. I go back a day or two later, and the same thing happens again when I try to send. I've sent pictures with no problems. I'm using Leopard if that helps. (2) Not all mail I send goes to the "Sent" folder.......leaving me to believe it was never sent. Thanks for any suggestions. I appreciate your time. Tag: New to Entourage Tag: 89277
  - 23
    - Office Live Mail and Entourage My employer uses MS Office Live Mail as her server, and I have an email account on the company's domain. Is there any way that I can configure an Exchange client on my Mac to interact with the Office Live Mail server? I used to routinely use Exchange clients on my Mac to interact with Exchange Servers. Thank you. Tag: New to Entourage Tag: 89276
  - 24
    - Long Delays in Sending Messages Hi -- I'm running Entourage 10.1 (2006) on a MacBook with OS 10.5.1. I have this set up with a yahoo account. Lately I've been having problems sending messages. They leave the outbox immediately, and show up in the sent items folder right away, but they aren't delivered for 5 or 6 hours. If I log on to the yahoo account on the internet and send a message through that site, it is delivered (and received through Entourage) right away. Any ideas? thanks for any help Tag: New to Entourage Tag: 89257
  - 25
    - Office 2008 fonts sizes are a mess... is anyone else experiencing completely wrong font sizes? does anyone know what units they are attempting to present fonts in?size 11 is non-existent, and teh prefs allow a size 7, but the compose window doesn't... any thoughts on what is happening here? i haven't even gotten to a point where I'd install new fonts on this brand new computer... Entourage is the only app that does this, even my other office apps are fine (s far as I can tell)... I sent a test email to myself to try to figure out what to use for the benefit of my clients... what 2008 claims is shown in paren, but what it actually equals visually and when you highlight it in office 2004 is listed at the right. (I sent a copy of teh email to myself and read it on my old computer still showing with 2004 until my migration is complete) Text size example (claims is: 12) = 16 Text size example (claims is: 11) = 14 Text size example (claims is: 10) = 13 I guess... it won't say? Text size example (claims is: 9) = 12 Text size example (claims is: 8) = 10 Text size example (claims is: 8.2) = 10 anyone...? thanks, - jeremy Tag: New to Entourage Tag: 89248
- Next
  - 1
    - Awful default fonts in Entourage 2008 Hi I have a new iMac 24" - just moved from PC. Can anyone help me with these questions? 1) the default fonts for the list of email in my inbox, the headings of the columns the list of mailboxes etc etc. is just awful and appears blurry with a shadow like effect behind it. How can I change these to more readable and clearer fonts? 2) I want my inbox list to show the columns FROM, TO, SUBJECT, DATE RECEIVED, ATTACHMENT, FLAGGED etc - how do I do this? In Outlook on PC I just right click and choose field chooser - but how do i do this on Mac Entourage? Many thanks Tag: New to Entourage Tag: 89239
  - 2
    - Mac 2008 lock up and crashed. G-4 iBook MS Office 2008 Was going from MS Office 2004 to MS Office 2008 and everything was fine until I went into Entourage Preferences and tried to transfer my address book by using the Sync, what a mistake that was. The whole suiite shut down and I had to remove office completly. Finally got it up and running again but am very leery about importing anything; in 7 years of usuage never had any problems. Just what is the best way to get your address book over? Tag: New to Entourage Tag: 89232
  - 3
    - Exchange calendar items - displays only 3 months. I am using Entourage 2004 with an Exchange 2003 SP2, my exchange calendar only display only 3 months back in time, and entries are deleted as time progresses????? At a loss... Tag: New to Entourage Tag: 89231
  - 4
    - prefs chaos Ok, with all my other issues today, I see that there are a bazillion MS prefs in my user Library folder. What I have: In Preferences: 18 com.microsoft plist files in preferences: one microsoft folder with 29 plist, custom dictionary, font caches etc.. Also, an office 2008 folder with 15 more items inside! It is hard to judge by the dates on these files, but I am willing to guess that I could trash all, but leave the preferences/microsoft/microsoft 2008/(15 items) and all would be OK. True? Tag: New to Entourage Tag: 89224
  - 5
    - mbox files Due to another issue, I was trying to save mbox files by dragging the folders (with subfolders) from entourage onto the desktop. To the best of my memory, this worked in 2004, but in 2008, subfolders are not preserved. Is this really true? is there any way to export mbox with subfolders? thanks! Tag: New to Entourage Tag: 89222
  - 6
    - Calendar Sync with Exchange 2003 As with 2004, I am able to interact with our Exchange Server 2003 for Mail, LDAP, and GAL. I am also able open another user's calendar in the GAL and view it with no problem. So, given all of that, it makes no sense that when I create a new calendar event, invite others in the GAL (which it finds fine), then look at "Scheduling", not only does it not see the schedule for those I have invited, it doesn't even display MY SCHEDULE! Does anyone know why this is? Is it possible? Any help would be greatly appreciated. Thank you in advance. Adam Tag: New to Entourage Tag: 89221
  - 7
    - entourage stops syncing with exchange server After using entourage 2008 successfully since it came out several weeks ago, yesterday evening I noticed i was not getting any mail (I usually get around 60 - 80 a day). Today it did not pull anything from exchange - big issue! Heres what I have tried: 1. I have a PC, which also has the same user account. Opened outlook, and it updated - sure enough, about 40 emails. 2. on the mac (macbookpro, 10.4.11 and all updates) I have a second admin account. created the same entourage account as a test, and sure enough, it synced and had all the new mail. Went back to the original account - no joy. 3. turned off the automatic password for the account - no difference. 4. trashed the prefs (althought there seems to be far too many, probably from 2004) and still no difference. 5. calender events do sync - calendar invites that I received on Outlook today (that I cannot see in entourage mail items) are visible in entourage calendar. 6. I also sent an email from the PC, and that does show up in my sent items in Entourage! But still no mail since yesterday in my entourage inbox!!! 6. I have also removed all the new mail from my inbox on the PC/outlook to see if it was a bad mail that was blocking it. No difference. The only other thing I can think of is rebuilding the database, but that is going to take some time since it is about 3.8GB ;-) Any ideas welcome. Not too happy about this right now. Tag: New to Entourage Tag: 89220
  - 8
    - entourage stops syncing with exchange server After using entourage 2008 successfully since it came out several weeks ago, yesterday evening I noticed i was not getting any mail (I usually get around 60 - 80 a day). Today it did not pull anything from exchange - big issue! Heres what I have tried: 1. I have a PC, which also has the same user account. Opened outlook, and it updated - sure enough, about 40 emails. 2. on the mac (macbookpro, 10.4.11 and all updates) I have a second admin account. created the same entourage account as a test, and sure enough, it synced and had all the new mail. Went back to the original account - no joy. 3. turned off the automatic password for the account - no difference. 4. trashed the prefs (althought there seems to be far too many, probably from 2004) and still no difference. 5. calender events do sync - calendar invites that I received on Outlook today (that I cannot see in entourage mail items) are visible in entourage calendar. 6. I also sent an email from the PC, and that does show up in my sent items in Entourage! But still no mail since yesterday in my entourage inbox!!! 6. I have also removed all the new mail from my inbox on the PC/outlook to see if it was a bad mail that was blocking it. No difference. The only other thing I can think of is rebuilding the database, but that is going to take some time since it is about 3.8GB ;-) Any ideas welcome. Not too happy about this right now. Tag: New to Entourage Tag: 89219
  - 9
    - Unable to rebuild database...What do I do next? I am running Entourage X on an iMac G4. In the middle of using email it crashed. It said to rebuild the database. Tried regular and advanced rebuild with no success. Also tried to copy the database from User Data folder to CD to backup, and was unable to read/copy. What can I do next to salvage my email and contacts? Thank you. Tag: New to Entourage Tag: 89218
  - 10
    - Entourage 2008 - Birthday Upgraded from Entourage 2004 to 2008 and continue to have contact and calendar sync issues. Using Mark/Space to sync PDA, but issues appear to be between iCal & Entourage. Not all of Entourage birthdays display, but show up in iCal (Entourage contact birthday correct). Notes continue to propagate-up to ten per original. Calendar not as bad, only three per original. Suggestions to eliminate duplication and display all information? Tag: New to Entourage Tag: 89216
  - 11
    - Invite acceptance inconsistency Accepting Invites from Calendar does not delete the invite as it does when accepted from InBox. This is a bug, right? Tag: New to Entourage Tag: 89213
  - 12
    - Rnd Rx into Drafts?? I have a user who started receiving his corp. Exchange email into both his local (Foldes on My Computer) Inbox and his IMAP Inbox. It seemed that this was divided between mail received from inside and outside the company, respectively. Now, email is being received into his Drafts folder as well. There are no rules in place and I've deleted his old database file and created a new one. His account was recreated and re-sync'd. The problem persists and appears to be getting worse. Has anyone seen this? Is there something I can do locally to get new messages into his IMAP Inbox? Any help would be much appreciated! j! Tag: New to Entourage Tag: 89212
  - 13
    - Entourage 2008 and "Others User Folders". sorry that I do not attach this to the Entourage & Exchange Thread, but I think opening an extra thread will make it a bit more clear arranged. We just started a test to see if Office 2008 is good enough to help us in the daily business. And right away I have a question: If I try "Open other USers folder" I just can choose the Inbox. Now the question is, how can I see ALL folders. Sent folger, trash, New created folders... etc. thankful for every suggestion. shifty Tag: New to Entourage Tag: 89207
  - 14
    - Calendar shift problem In Month View, if you change the first day of the week to another day (Preferences>Calendar>First Day of Week), the dates all shift but the appointments remain in the original columns; that is, ALL appointments will be moved to an other day! Has anyone else noticed this? You can "get back" by going back to the original "first day of the week" Tag: New to Entourage Tag: 89203
  - 15
    - Sent Items Folder I have a new MacBOok Pro, and I like Entourage. However, Whenever I send an e-mail from either a a POP account or my hotmail account, TWO COPIES of the message are put into my "sent items" folder. I've tried adjusting preferences, but am stymied. Mostly, it's no big deal, but if I'm sending out pics,etc, that's a lot of space. Any ideas? Tag: New to Entourage Tag: 89202
  - 16
    - Entourage icon in dock keeps animating for no reason?? My Entourage icon keeps popping up and down in the dock, and you would think that there would be some kind of error message or SOMETHING indicating why this is happening, but once you click on it, it stops..and that's it. I can't for the life of me figure out why..and I'm fully aware of the option in preferences to "animate icon" when new mail arrives, which is currently switched off, because it's super annoying to me. What's the deal?? Tag: New to Entourage Tag: 89201
  - 17
    - How do I set a particular calendar category as the default? My default should be "work". 95% of what I keep on a calendar is "work". Can I change the default category to work? Tag: New to Entourage Tag: 89200
  - 18
    - How do you set the default calendar view? My calendar in Entourage defaults to "day". I can change it to "week" with a click but how do I make it default to week and save a step? Tag: New to Entourage Tag: 89199
  - 19
    - Entourage 2008 address cards? Hi! I am helping a client set up her new Mac, she is moving from PC with Outlook. One of the things she misses is the address card view of contacts in Outlook. Entourage only has these list views. Is there any way to change the view in Entourage to look more like Outlook? Thanks! Tag: New to Entourage Tag: 89197
  - 20
    - multiple identities in entourage I have several email addresses and would like a separate account/identity for each one (I used to be able to do this in outlook express). I set up two email accounts but they both downloaded into the same mailbox, which clutters my mailbox with spam. How do I have separate identities which act independently of each other? Tag: New to Entourage Tag: 89196
  - 21
    - Entourage 2008 Wish List A couple of simple things I'd like in Entourage 2008: o A Trifold printout of my day like in Outlook o Ability to set a default email font color o Full Exchange synchronization Well, the first two should be pretty simple, huh? Tag: New to Entourage Tag: 89191
  - 22
    - Entourage 2008 - My Day I can't seem to get the Entourage 'My Day' feature to display any events which have been entered into my Calendar as an 'All-day event', i.e. tick in the All-day event box. Anyone any idea what's wrong? Tag: New to Entourage Tag: 89189
  - 23
    - Entourage 2008 keeps crashing I have just installed Office:mac 2008 and Leopard and the update to 10.5.2 I am finding that Entourage keeps quitting and then when I relaunch the program it shows in the top left tool bar but the program remains hidden from view. The only way to rectify the problem and get Entourage to launch is to restart the mac. Most annoying after the 3rd time today. Anybody any clues please? Tag: New to Entourage Tag: 89188
  - 24
    - Printing email messages Hi all I'm new to Mac and Entourage, another recent convert from the PC. Sorry if this is an obvious question, but I've tried everything with no success. When I print email messages the header lines (Subject, Date From etc.) appear in very large type and take up loads of room. Also there's no indication that the message contained one or more attachments. (You can tell I am used to using Outlook) Can I adjust the font size of the header info, and can I specify that attachments should be listed, when present? Its Entourage 2004 and Leopard if that makes a difference Ta BeeP Tag: New to Entourage Tag: 89187
  - 25
    - Possible to view tasks in the entourage-calendar? I would like to see al my tasks in the calendar sheets instead of seeing them in the seperate task sheet. is this possible? the big plus is seeing the time needed for finalzing a task directly in the calendar (highlighted in color) and would enable me to decide better when I have time for meetings. Tag: New to Entourage Tag: 89178

I just switched from Outlook.

What's the difference between a new folder and subfolder on the inbox? I need emails to go to different inbox folders but when I set up the rules, it doesn't work.

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Re: New to Entourage by Adam

Adam
Wed Feb 20 11:37:41 CST 2008

Curt@officeformac.com <Curt@officeformac.com> wrote:
> I just switched from Outlook.
>
> What's the difference between a new folder and subfolder on the inbox?

There is no difference, it's an organizational question or where you want
things.

Some IMAP servers have problems with subfolders of the INBOX, and the
general recommendation is that all your folders should be at the highest
level (with hierarchies below each as needed). But this is not always a
problem - in fact, I find it to be quite rare.

> I need emails to go to different inbox folders but when I set up the
> rules, it doesn't work.

For help Troubleshooting Rules, see
<http://www.entourage.mvps.org/troubleshoot/rules.html>.

--
Adam Bailey | Chicago, Illinois
adamb@lull.org | Finger/Web for PGP & S/MIME
adamkb@aol.com | http://www.lull.org/adam/

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