Deleting from folders

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 - 1
 - lost Imap folders Hello, After a server rebuild I connected to exchange using IMAP and entourage 2004. Almost immediately all my IMAP folders disappeared and my mail was lost. Short of restoring my mailbox on the exchange server is there ANY way possible to extract my messages from my local entourage ( office ) database file. I poked around in the database file a bit and it appears lots of my messages are still there. How can I get them back? Are there any companies out there that specialize in this sort of recovery specific to entourage? Does anyone know what mechanism is used by entourage to remove the folders? I assume they are really still there in the database file but marked deleted somehow or perhaps my entire mailbox was replaced with a new one and what I really need to do is get back to the original mailbox. Any suggestions are appreciated. Tag: Deleting from folders Tag: 87764
 - 2
 - Can I turn off the 'reply with only highlighted text' feature? Hi I'm new to Entourage and have 2008. If I have something highlighted in an email and hit reply, only that highlighted text is in quoted in the reply email. I'd like to have the entire email, no matter if I have something highlighted or not. Is there a way to turn off this feature? Thanks Tag: Deleting from folders Tag: 87762
 - 3
 - How do you import contacts from Mac address book into Entourage Just installed Office and like what I see in Entourage (long for the old days in Outlook since moving to the Mac). Everything imported over, except for the entries in my Mac address book. Tried dragging over, but that wouldn't work either. Is there a way of doing this? Otherwise, I might as well go back to Mac Mail. Tag: Deleting from folders Tag: 87755
 - 4
 - Rules > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3285249941_2060472 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit How do I get rules to automatically run? It seems I have to manually run them --B_3285249941_2060472 Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Rules</TITLE> </HEAD> <BODY> How do I get rules to automatically run?  It seems I have to ma= nually run them </BODY> </HTML> --B_3285249941_2060472-- Tag: Deleting from folders Tag: 87741
 - 5
 - Exporting contacts by category I have 3000+ contacts and want to export only certain groups as a tab deliniated file. Cannot figure out how to do this. It only lets me export the entire data set. Or, alternately, if I could export the entire contact list but have it include the category listings, that would work too. Any ideas? Tag: Deleting from folders Tag: 87723
 - 6
 - Edit message subject titles I just upgraded from Office 2004 to office 2008. The upgrade no longer allows the subject to be edited. Has anyone else experienced this problem? Have you figured a way around it? Tag: Deleting from folders Tag: 87722
 - 7
 - Printing Day View from Entourage Calendar comes up empty... No events or tasks show up when I try to print a single day view from my Entourage Calendar. Events and tasks show up just fine when printing from the week or month view, only day view comes up empty. Any suggestions to correct this problem? Tag: Deleting from folders Tag: 87721
 - 8
 - HP Officejet 6310 All in One printer Can anyone help me with setting printing preferences, i.e. fast draft mode to save ink? Thanks. Tag: Deleting from folders Tag: 87720
 - 9
 - Category What are the default categories in Entourage? Tag: Deleting from folders Tag: 87719
 - 10
 - Email address in new emails Entourage 2008 stores email address in the new email function. How can I delete them that are not tied to an address card? Thank you Tag: Deleting from folders Tag: 87709
 - 11
 - Tip: setting font size for newsgroup messages coming from Mactopia If you are using the Entourage 2008 newsreader (haven't tested this in 04) you can set the font for HTML to actually change the font for messages that are coming from the Mactopia interface. For me, they are too small so this option is an eye saver. If there is no explicit font declaration code set in a messages, Entourage can override and use your default HTML code settings. Messages currently coming from Mactopia have no declared setting. To set preferences: In the menu bar under Entourage select Preferences --> Fonts -- Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Tag: Deleting from folders Tag: 87700
 - 12
 - Sending email to a group I keep getting error messages every time I try to send an email to a group I have set up in my Entourage address book. I am trying to send a short email with three low res (72 dpi) JPGs attached. It will not work! Any ideas? Thanks, MEW Tag: Deleting from folders Tag: 87683
 - 13
 - Entourage syncs all emails to inbox from exchange? I've just recently purchased an imac to compliment my macbook. I have set them both up with entouage and sync to an exchange. However, whenever I open entourage it downloads all the emails from all the folers (including sent items) straight into my inbox! It then takes forever for me to clean it up and works fine. However if I then move to the other Mac the same thing happens again! Desperate for any help you could offer! Tag: Deleting from folders Tag: 87680
 - 14
 - automate email send I would like to be able to send the same email to the same address [a reminder] every other day. How do I automate this task. Tag: Deleting from folders Tag: 87678
 - 15
 - Entourage- folder list keeps closing...why? Every time I launch entourage, the folder list is closed. I go to view, then check it and it opens, but closes automatically again forcing me to reopen it upon the next launch. Very annoying, this prob. just arose a few days ago- have been using entourage for years and this is a first. Any ideas for a fix? Please advise- Thanks, Andrew Tag: Deleting from folders Tag: 87669
 - 16
 - Internet Headers and Source Code My Entourage 2004 has the option to view "internet headers" and "source" for emails under the view menu. When looking for the same at a friend's house with Entourage 2008, I could not find these options. Am I missing something? Thanks.. Tag: Deleting from folders Tag: 87667
 - 17
 - Archive support on Exchange 2007 using Office 2008 for Macintosh At my company we are running Exchange 2007, pc users are on Office 2007, I am testing Office 2008 on my Mac. Have I overlooked it or did Microsoft NOT include the ability to archive old email to the server in 2008 as you have been able to do on PC side for years????? Tag: Deleting from folders Tag: 87658
 - 18
 - MLM "override default reply behavior" doesn't work I can't get Entourage to override the default List reply behavior. Any ideas? I've repaired permissions and am updated. Entourage 2004 11.3.6 on a iMac. Thanks Rob Tag: Deleting from folders Tag: 87657
 - 19
 - Calendar View My question concerns Calendar view. I set it to display the week but every time I go away, say to email, and return, it starts on day view. How can I stop this happening please. Thanks, Roy Tag: Deleting from folders Tag: 87652
 - 20
 - Recall emails Hello, I am using Entourage for my emails for work, and I see that it doesn't allow to recall emails like Microsoft Outlook. Does the latest edition of Entourage have this feature? Tag: Deleting from folders Tag: 87651
 - 21
 - Deleting email New to the forum. In Entourage (Office 2004) v11.3.6 running Leopard. I cannot seem to delete certain emails in my inbox. I delete by right clicking then delete, by using the toolbar delete, by opening then deleting, flagging it as Junk then doing a delete, Moving to another folder. They remain in my inbox. I do a Purge Deleted items and they still remain. The problem emails appear to be random (some corporate internal, some from outside, some SPAM that makes itself through). Is there additional cleanup required? Thanks in advance. Tag: Deleting from folders Tag: 87647
 - 22
 - No free/busy info for 2003 mailboxes, but okay for 2007 mailboxes I'm using Entourage 2008. We have two Exchange servers - one 2003 and one 2007 with about 1/2 of the office's users on each. I get free/busy info for the users with Exchange 2007 mailboxes (mine is also on 2007), but no info is available for the Exchange 2003 mailbox users. Using either Outlook 2003 or Outlook 2007 as the client, I can get free/busy info for everyone, which convinces me that the two servers are replicating properly. I'm about 99 percent sure I could get free/busy info for everyone when I used Entourage 2004. Anyone have any ideas? Thanks. -steve Tag: Deleting from folders Tag: 87644
 - 23
 - Changing fonts How do I change my font in address book? It defaulted to a very hard to read font. Also, how do I change the font for the "new email" box that shows up in the lower right corner...again...very hard to read font. Thanks!! Tag: Deleting from folders Tag: 87642
 - 24
 - New Entourage user I'm a new entourage user, but with the help of some friends have gotten used to it. I'm trying to connect with my work Outlook e-mail account and have been able to do so...to the point of only sending from my newly created address. However, I cannot receive e-mails and am not sure why? I've set up the POP settings and the outgoing mail settings...so not sure what else to do. Help? Tag: Deleting from folders Tag: 87639
 - 25
 - Entourage & font colour crashes I am using Entourage 2004 on a brand new MacBook Pro running Leopard. When I am writing an email (in HTML) and click on the font colour (to choose to highlight selected text in a different colour) it automatically "crashes" and informs me that it had to unexpectedly had to quit. It offers me at least the chance to relaunch and saves the email in Drafts (so kind of them) but what gives?? I'm relatively new to Mac, figures the problems I'm encountering are still Microsoft related! Any help or insight would be greatly appreciated! Kevin Tag: Deleting from folders Tag: 87635
- Next
 - 1
 - Hide or delete "On My Computer" local mailbox We are moving to Entourage 2008 to replace Outlook 2001 (Yikes! I know!) and actually so far everything is working well except a few of my test users get confused because every now and then they click "On My Computer" for either their mail or calendar which is empty and then think something broke. I was wondering if there is any way to simply delete the local mailbox or at least hide it from view so its less likely to be accidentally clicked. Besides that (and having to do some redirection because of network home folders) everything seems to be working good though. Thanks! Josh Tag: Deleting from folders Tag: 87633
 - 2
 - Public Calendar Events In our company we have a public calendar set up for all company appointments. If someone schedules an appointment on the public calendar and invites a person to that event, the person receives a notification that they have been invited, but is unable to accept that item so that it shows up on their personal calendar. The options "Accept", "Decline" and "Accept Tentatively" do not show up on the invite. I even tried right clicking on the messaging and choosing accept from the list, but the event still doesn't show up on my personal calendar. Has anyone run into this issue? Thanks, Jeremy Tag: Deleting from folders Tag: 87627
 - 3
 - Trouble importing Messages from Apple Mail to Entourage 2008 I've tried to import my messages from Apple Mail to Entourage 2008 however the importing process doesn't grab my mail messages. It moves my notes and to do item, however my email messages aren't being brought over. Is there a manual way to do this? The only way I've discovered so far was to grab each of my messages one at a time, drag it to the desk top, then drag it into Entourage. Surely there's an easier way to do it than that? Tag: Deleting from folders Tag: 87625
 - 4
 - Can't receive email Entourage has never given me any problems. But after I got home today, I went to check my email, and it gave me the error message: Error problem retrieving message Explanation Could not retrieve mail. Account name: "xx Account" Error: -16999 I found out what error -16999 was under an Old Outlook5 troubleshooting site. I went through all there tips, even called my internet provider, they say there is nothing wrong on their end. Even went as far as reinstalling Entourage. But I'm still getting the same error message. I can still send email without problems though. I can't figure this one out. Entourage was working fine yesterday. Any help or suggestions would be appreciated. And if I have to dump Entourage, what is the best email client available for the Mac. And how would I be able to import my address book and saved emails from Entourage to the new email client. I just downloaded and set-up Thunderbird. Put in the correct settings for retrieving and sending email. And I'm getting the same problem. Can't retrieve, but can send. Now I'm wondering if it something to do with my system and not the actual app. Thanks. Tag: Deleting from folders Tag: 87622
 - 5
 - Inbox Shows Unread Messages That Aren't There I am having a problem where the inbox folder shows 20 unread messages in bold, but all of my messages have been read. When view unread messages only, no messages are displayed yet the unread message count next to the inbox won't go away. Anyone else experience this problem? Tag: Deleting from folders Tag: 87619
 - 6
 - Deletions that shared users make on entourage don't stick I share my calendar with 2 other users, they are classified as owner of my calendar so they have full access. When they delete an item on my Exchange calendar and I sync my calendar will overwrite the one on the Exchange server and thus add the previously deleted item back on. If I delete an item it will stay deleted and will be mirrored on the shared calendars. Is this a Entourage shortcoming or am I doing something wrong? It is vital for me that other people can edit my calendar so the LAST edit should stick. Tag: Deleting from folders Tag: 87618
 - 7
 - Change the subject of an email In Office 04, you would go to Edit Message in the Message section of the tool bar and then you could change the subject for easier identification/filing of the message.. In Office 08, changing the subject is not an option. Is this being corrected, or do I need to know a different way to change the subject of a received email? Look forward to so insight. Tag: Deleting from folders Tag: 87606
 - 8
 - IMPORTING PROJECTS FROM ENTOURAGE 2004 TO 2008 HAS ANYONE ATTEMPTED TO IMPORT PROJECTS FROM 2007 TO 2008? IS IT POSSIBLE? Tag: Deleting from folders Tag: 87604
 - 9
 - Entourage 2004, IMAP, Scheduled Send/Receive Hello. I am using Entourage 2004 (11.3.6), and have discovered an issue with IMAP that I am hoping someone can offer a resolution for, or at least confirm as a known issue. I have a single email account configured for this installation, and it is an IMAP account. I have a send/receive operation scheduled to be performed every minute. The status area in the lower right of the Entourage window shows that the scheduled send/receive is occurring, but no messages that are new on the server are being retrieved by this send/receive operation. Only when I click and hold on the send/receive button, then explicitly select the IMAP account, are messages retrieved from the server. If anyone could point me in the right direction to have the scheduled send/receive operation successfully retrieve new messages, or tell me that this is a bug and I am out of luck, it would be appreciated. Thanks for reading! Tag: Deleting from folders Tag: 87600
 - 10
 - Removing Office 2008 and reinstalling Office 2004 Does anyone know how to do this. I've tried everything on this forum to sync Entourage with my Palm including purchasing Missing Sync. I now have 10 copies of every item as well as every item moved one day earlier. I would love to get rid of Office 2008 and go back to my stable Office 2004. Any ideas on how to do this without losing all of the data and preferably to not have to hand delete the 9 other entries. Thanks. Tag: Deleting from folders Tag: 87597
 - 11
 - Help please Error: -17092 Hello, entourage is showing error 17092 and wont send mail, it says that the smtp server does not recognise any of the authentication methods, the problem is that it has worked fine for nine months, i have changed nothing and my emails are now backing up, thanks for your help! Tag: Deleting from folders Tag: 87593
 - 12
 - Severe problem after upgrade form 2001 to 2004 Hi, one user was still using Entourage 2001 on OS 9. His old Mac died and now he's got OS X 10.4 and Entourage 2004. We copied the OS 9-disk-content onto the new machine (in fact, it's an old machine (G4), but a fresh installed OS X) and Entourage 2004 found the old profile on first start and imported the profile with no errors. His database was around 1,4GB but somehow clean (last rebuild was around 2 weeks ago). Sending and receiving new emails works, his address book is fine and archived older mail in zillions subfolders is no problem. But: This user has hundreds of drafts with attachments and sent emails with attachments. Every time he tries to view one of those, Entourage stalls and then displays an error that a server could not be found. After clicking OK, the same dialog pops up for each attachment, like 8 JPEG-attachemtns = 8 times clicking OK. The mail then opens, but clicking on any attachments (with the warning dialog about opening attachments etc.), the same happens - server not found, OK, picture opens anyway. It seems that Entourage saved the path to the original file? And now tries to open first the original, doesn't find it (i.e. the old Mac), displays the error and then opens the attached file from the mail? This is very very ennoying and drives the user nuts. Any way to fix this? tia, Hermann Tag: Deleting from folders Tag: 87591
 - 13
 - Entourage locks up when sync with Exchange A week ago I upgraded to 2008 from 2004. everything went well including email transfer. My email is connected to our company exchange server (via web) and at first (about 4 days) everything worked well including synchronization. However a few days ago I started getting the beachball wheel during sync which locks me out from entourage for several mins at a time. Each time I send or move an email the sync locks me out making it unusable. The only way I can work now is when off line and it's a big problem. I have checked the database & even rebuilt it, but no improvement. I have even deleted all my projects as I read on a forum this could be the problem, but still no change. Does anyone have any ideas as it's a real pain?? Thanks Tag: Deleting from folders Tag: 87588
 - 14
 - Can't get Entourage to sync with Address Book or iCal for iPhone Hi, I've read all the posts, but I can't seem to get my Entourage 2004 to sync with iCal or my Address Book. I am doing this to get everything into my iPhone. I can see the Preference boxes in Sync Services, but when I check them, nothing happens. How does sync services work? Is there a way to start the sync? I have the icon for syncing at the top, but when I hit 'sync now' it neither syncs with .mac or my address book or iCal. I don't know what else to try. I can see that other people have gotten this to work, so I know it's possible! Any help is appreciated. Thanks! Tag: Deleting from folders Tag: 87587
 - 15
 - Problem Using Applescript to Read Email Attachment I'm trying to use Applescript to access email attachments in Entourage 2004. I can get the Attachment object with no problem. However, when I attempt to get the "file" property of the "attachment" object, like so set theFile to file of theAttachment I get the following error: Microsoft Entourage got an error: Can=E2=80=99t get file of attachment = 1 of incoming message id 50670. I can't figure out what it's complaining about or trying to tell me. According to the Entourage Dictionary, "file" is a property of "attachment": attachment=E2=80=82n : every attachment elements contained by messages, incoming messages, outgoing messages, draft windows, draft news windows. properties name (text, r/o) : the name of the attachment file type (type, r/o) : the type of file file creator (type, r/o) : the creator of file encoding (no encoding/7bit encoding/8bit encoding/binhex/base64/ uuencode/AppleSingle/AppleDouble/quoted printable/ unknown encoding, r/o) : the MIME encoding of the data file (alias, r/o) : alias to the associated file (if there is one) content (text, r/o) : the encoded content (if it has been encoded) properties (record) : property that allows setting a list of properties Am I doing this wrong? Ultimately, I want to open the attachment file, modify it, and write the modified file back, effectively replacing the attachment. Thanks in advance for any insight you can provide! Tag: Deleting from folders Tag: 87582
 - 16
 - "Mail could not be received at this time" Hi, We have been experiencing this error for a few years with Entourage 2004 (Exchange 2000 & 2003) and I am a little disappointed for this error to reappear on my very first sync using Entourage 2008. Error while synching: "Mail could not be received at this time" The server for account "username" returned the error "Logon failure: unknown username/password or security settings may be incorrect. Would you like to try re-entering your password?" This usually occurs when there is a large amount of change in the mailbox - eg. user deletes 'lots' of messages at once. Needless to say the username/password is correct and re-entering the details returns the same error. The only 'fix' we've been able to find is to "reset cache" which of course means you have to download all content again and potentially run into the same issue. any ideas? cheers Tag: Deleting from folders Tag: 87577
 - 17
 - Emails aren't going into my inbox in entourage I am using the 2004 version of entourage v 11.3.6. I am on mac OSX 10.4.11. I am having a problem where my emails aren't going into my inbox in my folder in entourage, this has only just started occurring, was working fine before. Suddenly they are going into a received today folder in the mail views folder. How can I change it so they go back into my inbox? Tag: Deleting from folders Tag: 87576
 - 18
 - Entourage importing issues I'm trying to import all my messages and contacts from X into 2008 and Im unable to because of 2 error codes that come up.... (-40) and (2) Does anyone know how to fix this problem and/or know what they are? Thanks, P Tag: Deleting from folders Tag: 87560
 - 19
 - Gray mailbox folders I was wondering if anyone knows what the significance is of gray mailbox folders. I have an IMAP account listing various sub-mailboxes on the left side of my screen and they all appear normal. When I click on the header for the account the mailboxes then show up to the right where the messages normally would be, but some of the mailbox icons are monochrome gray while others have color. They all seem to be working fine and have mail in them I just don't understand what this signifies. Thanks! Tag: Deleting from folders Tag: 87538
 - 20
 - Messages dissapearing in Entourage In using Entourage for email, I notice that messages periodically and randomly disappear from my inbox view. The messages are stored on a linux IMAP server, and if I view my inbox using either Thunderbird or Squirrel, I see the messages. They are not visible from within Entourage. There are no applicable filters set that might hide the messages. What is going on here? Tag: Deleting from folders Tag: 87514
 - 21
 - ID and Password Everytime I start up Entourage it requires me to enter my password. I went to Account Settings|Mail |Edit and entered my password with the "save to key chain", but it does not stick. Any ideas? Tag: Deleting from folders Tag: 87500
 - 22
 - "Deafult account" BUG I use Entourage with 3 different email accounts. The "reply from account sent to" feature doesn't work in Entourage. No matter what I set in the preferences all email coming to different accounts get sent a reply from my default account - which I don't want. Naturally I would like to reply from the account the email was sent to. This has been a bug from Office 2004 and now 4 years later the same bug still exists. Anybody else experiencing this? Tag: Deleting from folders Tag: 87495
 - 23
 - calendar won't print Just installed Office 2008 (upgrade from 2004). I have an Intel iMac, with all latest updates, OS 10.5.1. I go to print the calendar and nothing prints. Printer don't open up. Nothing shows in the preview window. It's Brother Printer HL-5170DN..eveything else prints from Office 2008, just no calendar. What do you think the problem may be? Tag: Deleting from folders Tag: 87490
 - 24
 - Email identity I have a POP account, and am using Entourage 11.3.6 from Office 2004. When I set up the Main Identity, I used my personal email address, then set up my personal email (with the same address) and my husband's email (a different address). Now I sometimes get my husband's email in the Main Identity account, and it hasn't come through to his account although it is addressed to his account. How can I fix this? Please help. Tag: Deleting from folders Tag: 87487
 - 25
 - Cannot change "override default IMAP port" in Entourage 2008 My work blocks the standard IMAP ports, so I have to use the alternate one provided by my ISP. However, when I go to the account options, check "override defualt port"and spec the port, it doesn't stick. Even closing the window and re-opening it, it's still unchecked. I've tried creating an entirely new Identity in case there was a corrupted setting, but no joy. Tag: Deleting from folders Tag: 87485

A query for the experts. If I delete mail from entourage folders, they do not appear in the Deleted Items folder. So can they be retrieved? When i deleted an item, I could not 'Undo Move' so is it lost forever ?? Is this a Preferences issue?

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Re: Deleting from folders by Adam

Adam
Fri Feb 08 06:39:02 CST 2008

dogbreath@officeformac.com <dogbreath@officeformac.com> wrote:
> A query for the experts. If I delete mail from entourage folders, they do
> not appear in the Deleted Items folder. So can they be retrieved? When i
> deleted an item, I could not 'Undo Move' so is it lost forever ?? Is this
> a Preferences issue?

Are these messages in local "On My Computer" folders, IMAP folders, or
Exchange folders?

--
Adam Bailey | Chicago, Illinois
adamb@lull.org | Finger/Web for PGP & S/MIME
adamkb@aol.com | http://www.lull.org/adam/

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