Paul
Fri May 05 03:48:16 CDT 2006
Adam, thanks...
Yes, we're familiar with methods of forcing synchronisation; but this is a
failure that seems to have occurred after these actions...
User continually had to "remove attachments" (whilst retaining the message
that the attachment is connected to) to manage her mailbox limit.
Once the mailbox quota was breached, we investigated and found that none of
the attachments (or plain ol' deletia) had been purged at the Exchange end.
Baffling...
Regards, Paul.
On 4/5/06 20:04, in article slrne5kk2d.of.adamb@millennium.akb.lull.org,
"Adam Bailey" <adamb@lull.org> wrote:
> Paul Williams <paul.williams@condenast.co.uk> wrote:
>> Recently, we've noticed that some Entourage clients who have breached their
>> mailbox limits are now unable to delete mails. Or rather, Entourage shows
>> that their mail has been deleted, but the actual deletion on the server
>> either isn't happening or if it is, the space isn't being purged. This has
>> led to some very angry users with "full" mailboxes, even though they insist
>> that they've deleted tens of megabytes of emails/attachments.
>
> Entourage does not maintain a live connection to an Exchange server...it
> syncs every few minutes. If you need to free up space immediately, delete a
> message (both from the original folder and the Deleted Items folder), then
> Control-Click the folder and choose "Synchronize Now." (Or you can hit the
> Send & Receive button on the toolbar.)
>
> If users are still having problems with quota, Control-Click the server name
> in your folder list and choose "Folder Properties." Go to the Storage tab
> and see what folders are taking up excessive space.