Categories not working

I have assigned categories to my address book contacts. They are not working
all of the time. Some messages which have been assigned a category to their
sender come in under the default category (none).

I'm running Version 11.3.3 on iMac w/ OSX 10.4.9

I do not have any mailing lists set up and only a couple of rules.

Jolly
Wed Jun 13 21:05:47 CDT 2007

On 2007-06-13 14:32:10 -0500, Manny Torres <mtorres@absoluteprintpro.com> said:

> I have assigned categories to my address book contacts. They are not working
> all of the time. Some messages which have been assigned a category to their
> sender come in under the default category (none).
>
> I'm running Version 11.3.3 on iMac w/ OSX 10.4.9
>
> I do not have any mailing lists set up and only a couple of rules.

Are you sure the email addresses for those messages are exactly correct
in the address book?

--
JR

Manny
Thu Jun 14 13:10:39 CDT 2007

Yes, they were all working at one time. If I try to add the email sender to
the address book it opens their previously created address card which has
the category set, yet for some reason it does not display the message in the
color specified.


On 6/13/07 10:05 PM, in article
2007061321054950878-jollyroger@REMOVEpoboxcom, "Jolly Roger"
<jollyroger@R.E.M.O.V.E.pobox.com> wrote:

> On 2007-06-13 14:32:10 -0500, Manny Torres <mtorres@absoluteprintpro.com>
> said:
>
>> I have assigned categories to my address book contacts. They are not working
>> all of the time. Some messages which have been assigned a category to their
>> sender come in under the default category (none).
>>
>> I'm running Version 11.3.3 on iMac w/ OSX 10.4.9
>>
>> I do not have any mailing lists set up and only a couple of rules.
>
> Are you sure the email addresses for those messages are exactly correct
> in the address book?

Diane
Thu Jun 14 15:24:03 CDT 2007

Check your Address Book preferences to be sure you have the option checked
to match categories to senders messages. If you do have it checked your
preferences could be corrupt. Try deleting these files to see if that will
solve your problem

~/Library/Preferences/com.microsoft.Entourage.plist

~/Library/Preferences/Microsoft/Entourage Preferences
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>




> From: Manny Torres <mtorres@absoluteprintpro.com>
> Newsgroups: microsoft.public.mac.office.entourage
> Date: Thu, 14 Jun 2007 14:10:39 -0400
> Subject: Re: Categories not working
>
> Yes, they were all working at one time. If I try to add the email sender to
> the address book it opens their previously created address card which has
> the category set, yet for some reason it does not display the message in the
> color specified.
>
>
> On 6/13/07 10:05 PM, in article
> 2007061321054950878-jollyroger@REMOVEpoboxcom, "Jolly Roger"
> <jollyroger@R.E.M.O.V.E.pobox.com> wrote:
>
>> On 2007-06-13 14:32:10 -0500, Manny Torres <mtorres@absoluteprintpro.com>
>> said:
>>
>>> I have assigned categories to my address book contacts. They are not working
>>> all of the time. Some messages which have been assigned a category to their
>>> sender come in under the default category (none).
>>>
>>> I'm running Version 11.3.3 on iMac w/ OSX 10.4.9
>>>
>>> I do not have any mailing lists set up and only a couple of rules.
>>
>> Are you sure the email addresses for those messages are exactly correct
>> in the address book?
>

Manny
Thu Jun 14 16:17:02 CDT 2007

The preference is checked. I also deleted my pref's and still have the same
issue.

Also tried trashing prefs, emptying trash, restarting & rebuilding
permissions.


On 6/14/07 4:24 PM, in article C296F1F3.57EBD%dross@nospam.mvps.org.invalid,
"Diane Ross" <dross@nospam.mvps.org.invalid> wrote:

> Check your Address Book preferences to be sure you have the option checked
> to match categories to senders messages. If you do have it checked your
> preferences could be corrupt. Try deleting these files to see if that will
> solve your problem
>
> ~/Library/Preferences/com.microsoft.Entourage.plist
>
> ~/Library/Preferences/Microsoft/Entourage Preferences

Diane
Thu Jun 14 17:01:58 CDT 2007

This doesn't sound like database corruption, but you can create a new
Identity in Entourage and test there to eliminate corruption. You'll need to
export your contacts for importing into the new Identity. You might need to
drag some messages to the desktop for testing also.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>




> From: Manny Torres <mtorres@absoluteprintpro.com>
> Newsgroups: microsoft.public.mac.office.entourage
> Date: Thu, 14 Jun 2007 17:17:02 -0400
> Subject: Re: Categories not working
>
> The preference is checked. I also deleted my pref's and still have the same
> issue.
>
> Also tried trashing prefs, emptying trash, restarting & rebuilding
> permissions.
>
>
> On 6/14/07 4:24 PM, in article C296F1F3.57EBD%dross@nospam.mvps.org.invalid,
> "Diane Ross" <dross@nospam.mvps.org.invalid> wrote:
>
>> Check your Address Book preferences to be sure you have the option checked
>> to match categories to senders messages. If you do have it checked your
>> preferences could be corrupt. Try deleting these files to see if that will
>> solve your problem
>>
>> ~/Library/Preferences/com.microsoft.Entourage.plist
>>
>> ~/Library/Preferences/Microsoft/Entourage Preferences
>

Manny
Fri Jun 15 10:12:38 CDT 2007

I created a new Identity and imported my contacts. The categories worked as
the email migrated into the new account.

Now I am going through the process of organizing the new identity and
restoring my pref's & folders.

Thanks-
Manny


On 6/14/07 6:01 PM, in article C29708E6.57F39%dross@nospam.mvps.org.invalid,
"Diane Ross" <dross@nospam.mvps.org.invalid> wrote:

> This doesn't sound like database corruption, but you can create a new
> Identity in Entourage and test there to eliminate corruption. You'll need to
> export your contacts for importing into the new Identity. You might need to
> drag some messages to the desktop for testing also.

Diane
Fri Jun 15 16:13:59 CDT 2007

Thanks for the feedback. Database corruption can have some strange ways of
showing up. Nice to know that you could still get your data out before
Entourage stopped working altogether.

--
Diane
> From: Manny Torres <mtorres@absoluteprintpro.com>
> Newsgroups: microsoft.public.mac.office.entourage
> Date: Fri, 15 Jun 2007 11:12:38 -0400
> Subject: Re: Categories not working
>
> I created a new Identity and imported my contacts. The categories worked as
> the email migrated into the new account.
>
> Now I am going through the process of organizing the new identity and
> restoring my pref's & folders.
>
> Thanks-
> Manny
>
>
> On 6/14/07 6:01 PM, in article C29708E6.57F39%dross@nospam.mvps.org.invalid,
> "Diane Ross" <dross@nospam.mvps.org.invalid> wrote:
>
>> This doesn't sound like database corruption, but you can create a new
>> Identity in Entourage and test there to eliminate corruption. You'll need to
>> export your contacts for importing into the new Identity. You might need to
>> drag some messages to the desktop for testing also.
>