anonymous
Mon Sep 20 22:31:10 CDT 2004
The EX database is (still) on the same computer--I'm reluctant to =
discard it=20
untill all this is settled.
Exact steps
1. Loaded Office 2004
2. Opened E$--wizard asked if i wanted to import acount information, =
etc.
3. Asnwered yes, but wizard could not find an EX identities file. I =
tried=20
navigating to it, but it was grayed out.
4. Asked a friend, who suggested using the file-
/import/import from a program utility. Tried to import from EX, but =
again,=20
E4 couldn't find the file, and when I navigated to it, it was grayed =
out.
5. Removed Office 2004 using the uninstall utility, confirmed everything =
was=20
working in EX, then re-installed O4. E$ again could not find the =
Identities=20
file using either method.
6. Tried the file/import route again, this time importing from Office01=20
(which I never owned) and successfully moved multiple accounts, =
contacts,=20
calendar, rules and mailing list rules (though some were garbled) and =
Tasks,=20
and mail folders, but no mail.
7. Went to this list and found this posting:
From: "David Burton" <dburton@nsac.ns.ca>
Sent: 8/15/2004 9:20:52 PM
Subject: Re: No Microsoft Entourage X identities
and followed his advice, with no better result. But did realize that by=20
dragging mail to the desktop (actually a folder), I had a large number =
of=20
message files that I could then drag back to E4 successfully. (earlier, =
I=20
turned off send and receive, then mailed myself the mail from EX, and=20
downloaded it to E$, ending up with a large number of Forwarded=20
messages, most of which I was able to replace with the .msg files)
8. Started running on E4. After fixing the mailing list and other rules, =
efveryhting seemed to be fine.
9. Then the bobbing e started bouncing! Recognizing that it meant a =
error, i=20
went to the log to see a page full of "Can't open the message" messages, =
which startled me, since everything seemed to be functioning.
10. When I click on one, I go the message "Can't open the message file - =
it's=20
gone!" I got these messages for ech of the four email accounts I use =
most=20
frequently.
11. When I go to Entourage/Accounts and click on any of the accounts, I =
get=20
the message: "The Action could not be completed. An unknown error (
-30588) occurred." When this first occurred, I completely redid each of =
the=20
accounts, but the bahavior continues.
12. If I clear the error log and quit E$ and restart it, I can access =
all the=20
account information from either the Entourage or the tools menu.
I'd appreciate any insight you can offer!
Dick
>-----Original Message-----
>On 9/13/04 9:08 PM, in article=20
1b5701c49a10$7ba1c4d0$a401280a@phx.gbl,
>"Richard Zeren" <anonymous@discussions.microsoft.com> wrote:
>
>> Opened E04. The Wizard prompted to import mail, contacts, etc., but=20
E04
>> would not recognize my EX identity.
>
>Was your X database on the same computer? Did it see the folder, but =
the
>contents were grayed out?
>
>> Finally was able to import all but mail using File/Import/Import from =
a
>> program/Office 2001. Some of the rules were scrambled, but fixable. =
All=20
the
>> mail folders came over, but were empty.
>> After scouring this list for help, closed E04, launched EX, and =
dragged=20
all
>> the email in various EX folders onto the desktop as *.msg files, then =
closed
>> EX, started E04 and dragged the mail back into the right folders.
>> Everything seemed to be working, then the "e" started bouncing, with=20
the
>> "missing file message.
>> When I double click the error message, the detail repeats the missing =
file
>> message, and the detail says
>> "Could not retrieve mail.
>> Account name: "Richard@Zeren.com"
>> But I'm getting the mail!
>
>This sounds like an accounts error. Try deleting that account and =
create it
>from scratch.
>
>You should be able to import from X. Let us know the exact steps so we=20
can
>help you troubleshoot.
>
>--=20
>Diane=20
>
>.
>