Cannot view HTML messages

I have 3 Mac clients using OS X and Office 2004 that have all suddenly
started experiencing the same problem. When opening HTML format messages
using Entourage, the body of the message appears to be blank. If they open
the same messages using Outlook or Outlook Web Access, the messages appear
normally.

We have checked the 'display complex HTML' settings, and they are turned on.
The Office Update has been run on the client side, and the mail server
(Exchange 2003 SP2) is fully patched.

Any assistance would be greatly appreciated.

Paul
Mon May 08 09:28:36 CDT 2006

Have you (or your IT dept!) "suddenly started" using a proxy server?

If so, this is a bug with Entourage.

P.


On 8/5/06 13:30, in article
6DD4FE38-66EF-480A-A4F2-7DDD0E9B2DAF@microsoft.com, "AnAmericanInDublin"
<AnAmericanInDublin@discussions.microsoft.com> wrote:

> I have 3 Mac clients using OS X and Office 2004 that have all suddenly
> started experiencing the same problem. When opening HTML format messages
> using Entourage, the body of the message appears to be blank. If they open
> the same messages using Outlook or Outlook Web Access, the messages appear
> normally.
>
> We have checked the 'display complex HTML' settings, and they are turned on.
> The Office Update has been run on the client side, and the mail server
> (Exchange 2003 SP2) is fully patched.
>
> Any assistance would be greatly appreciated.
>
>

David
Mon May 08 12:00:37 CDT 2006

I am having the same problem. Although it seems only from some people that
are sending from Outlook on an XP, not all messages are affected.

-David



On 5/8/06 7:28 AM, in article C0851424.46CE%paul.williams@condenast.co.uk,
"Paul Williams" <paul.williams@condenast.co.uk> wrote:

> Have you (or your IT dept!) "suddenly started" using a proxy server?
>
> If so, this is a bug with Entourage.
>
> P.
>
>
> On 8/5/06 13:30, in article
> 6DD4FE38-66EF-480A-A4F2-7DDD0E9B2DAF@microsoft.com, "AnAmericanInDublin"
> <AnAmericanInDublin@discussions.microsoft.com> wrote:
>
>> I have 3 Mac clients using OS X and Office 2004 that have all suddenly
>> started experiencing the same problem. When opening HTML format messages
>> using Entourage, the body of the message appears to be blank. If they open
>> the same messages using Outlook or Outlook Web Access, the messages appear
>> normally.
>>
>> We have checked the 'display complex HTML' settings, and they are turned on.
>> The Office Update has been run on the client side, and the mail server
>> (Exchange 2003 SP2) is fully patched.
>>
>> Any assistance would be greatly appreciated.
>>
>>
>

Steve
Mon May 08 12:17:00 CDT 2006

See the thread "Problem viewing HTML in Entourage". I'm experiencing the
same problem. Appears to be an Exchange bug since the html it's creating is
wrong.

Steve

On 5/8/06 8:30 AM, "AnAmericanInDublin"
<AnAmericanInDublin@discussions.microsoft.com> wrote:

> I have 3 Mac clients using OS X and Office 2004 that have all suddenly
> started experiencing the same problem. When opening HTML format messages
> using Entourage, the body of the message appears to be blank. If they open
> the same messages using Outlook or Outlook Web Access, the messages appear
> normally.
>
> We have checked the 'display complex HTML' settings, and they are turned on.
> The Office Update has been run on the client side, and the mail server
> (Exchange 2003 SP2) is fully patched.
>
> Any assistance would be greatly appreciated.
>
>


------------------------------------------------
Steve Hearn
:: FileMaker 7 & 8 Certified Developer ::
Manager, FileMaker Development
CoreSolutions Development Inc.
Web Site: http://www.coresolutions.ca
London: (519) 641-7727 - Toronto: (416) 410-8649
------------------------------------------------
software that works for you

AnAmericanInDublin
Tue May 09 02:17:01 CDT 2006

Good catch Steve, not sure how I missed the other thread.

Anyone experiencing this problem should follow the thread mentioned by Steve
below, as it contains much better detail and a very accurate description of
the cause and effect.

Tim Toles
AnAmericanInDublin

"Steve Hearn" wrote:

> See the thread "Problem viewing HTML in Entourage". I'm experiencing the
> same problem. Appears to be an Exchange bug since the html it's creating is
> wrong.
>
> Steve
>
> On 5/8/06 8:30 AM, "AnAmericanInDublin"
> <AnAmericanInDublin@discussions.microsoft.com> wrote:
>
> > I have 3 Mac clients using OS X and Office 2004 that have all suddenly
> > started experiencing the same problem. When opening HTML format messages
> > using Entourage, the body of the message appears to be blank. If they open
> > the same messages using Outlook or Outlook Web Access, the messages appear
> > normally.
> >
> > We have checked the 'display complex HTML' settings, and they are turned on.
> > The Office Update has been run on the client side, and the mail server
> > (Exchange 2003 SP2) is fully patched.
> >
> > Any assistance would be greatly appreciated.
> >
> >
>
>
> ------------------------------------------------
> Steve Hearn
> :: FileMaker 7 & 8 Certified Developer ::
> Manager, FileMaker Development
> CoreSolutions Development Inc.
> Web Site: http://www.coresolutions.ca
> London: (519) 641-7727 - Toronto: (416) 410-8649
> ------------------------------------------------
> software that works for you
>
>

mark
Tue May 09 12:23:24 CDT 2006

See the thread "Problem viewing HTML in Entourage" for a possible
workaround...

AnAmericanInDublin wrote:
> I have 3 Mac clients using OS X and Office 2004 that have all suddenly
> started experiencing the same problem. When opening HTML format messages
> using Entourage, the body of the message appears to be blank. If they open
> the same messages using Outlook or Outlook Web Access, the messages appear
> normally.
>
> We have checked the 'display complex HTML' settings, and they are turned on.
> The Office Update has been run on the client side, and the mail server
> (Exchange 2003 SP2) is fully patched.
>
> Any assistance would be greatly appreciated.