Cannot send email with attachments

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Email Client: pop

I am a new Entourage user and have had no problem sending email except when I include an attachment. I presume there is a problem with my smtp server, have consulted my isp (comcast) and tried all of the options they suggest with no change. I get these messages:

5.1.1 recipient invalid domain (even though I know the address is valid)

Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Entourage. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Attachments send fine from Mail. Help! Thank you.

Diane
Fri Mar 14 20:33:35 CDT 2008

On 3/14/08 5:52 PM, in article ee93fc1.-1@webcrossing.caR9absDaxw,
"Cathie_Miller@officeformac.com" <Cathie_Miller@officeformac.com> wrote:

>
> I am a new Entourage user and have had no problem sending email except when I
> include an attachment. I presume there is a problem with my smtp server, have
> consulted my isp (comcast) and tried all of the options they suggest with no
> change. I get these messages:
>
> 5.1.1 recipient invalid domain (even though I know the address is valid)

Look for a space in front of the name. I use Comcast and have to problems
sending with either Entourage 2004 or Entourage 2008.

Is it all attachments? Is it just to certain senders? Have you tried to send
to yourself as a test?

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

gpress
Sat Mar 29 13:00:50 CDT 2008

I'm having the same issue. I use Road Runner in NYC. All settings are
correct. I send email fine. Any sizable attachment never goes through
in Entourage 2008. Never had this issue with the prior version. File
size is within fair range (i can use webmail and send fine). I suggest
some bug in Entourage 2008.

William
Sat Mar 29 14:43:08 CDT 2008

gpress@nyc.rr.com wrote:

> I'm having the same issue. I use Road Runner in NYC. All settings are
> correct. I send email fine. Any sizable attachment never goes through
> in Entourage 2008. Never had this issue with the prior version. File
> size is within fair range (i can use webmail and send fine). I suggest
> some bug in Entourage 2008.

Sign up for a free Gmail account or something similar and test through
their service. You might also make the same test *off* the Roadrunner
network to verify it's not your home network connection that has the
problem.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>