Cannot print email

After using Entourage for about a year, I have suddenly developed a problem.
I can no longer print an email message. I can print from other applications
(Safari, iPhoto, etc.). I can even print newsgroup message using Entourage.
But when I select a email message and click on the print button or do a File
-> Print, I get the spinning color wheel and Entourage is locked up until I
do a Force Quit.

I am running Entourage version 1.1.4 on a dual G$ Mac with OS version 10.3
and a Canon S820 printer.

The only software change that I made recently is installing some software
for a Canon scanner. I did rebuild the Entourage database after this problem
started but that made no difference.

Robert
Tue Dec 02 21:09:54 CST 2003

On 2003/12/1 10:07 PM, "Robert L. Haar" <rlhaar@comcast.net> wrote:

> After using Entourage for about a year, I have suddenly developed a problem.
> I can no longer print an email message. I can print from other applications
> (Safari, iPhoto, etc.). I can even print newsgroup message using Entourage.
> But when I select a email message and click on the print button or do a File
> -> Print, I get the spinning color wheel and Entourage is locked up until I
> do a Force Quit.
>
> I am running Entourage version 1.1.4 on a dual G4 Mac with OS version 10.3
> and a Canon S820 printer.
>
> The only software change that I made recently is installing some software
> for a Canon scanner. I did rebuild the Entourage database after this problem
> started but that made no difference.
>

I have a bit more evidence that may point to the problem. I now see that I
can print some email messages with no problem while others always cause the
infinite wait. The problematic email messages all come from AOL accounts. I
also found that I can save the messages as text files and that those print
fine. I suspect that there is something in the way that AOL formulates
email that Entourage can display but not print.

Any insights on what is going on?