Cannot access preferences

Entourage just stopped allowing me to access my preferences.
Everything else works, but when I press command-comma the pref window
opens for a second and the Entourage quits with no error message, just
asks if I want to reopen or send a report to Apple. I have tried
trashing the Entourage Preferences in my home lib and checked the
database integrity. Neither helped.

Mickey
Tue Mar 20 14:56:37 CDT 2007

Try removing & re-installing Office 2004. That has corrected the issue for
other users.
1. Launch the Remove Office tool, located in HD/Applications/Microsoft
Office 2004/Additional Tools/Remove Office.
2. Press the "Continue" button to locate currently installed copies of
Office.
3. Select the version(s) of Office that you want to remove, and press the
"Continue" button.
4. Choose what components you wish to remove. For a complete removal,
choose to "Remove the Office 2004 folder," "Remove the selected Office 2004
system files," and "Preferences."

When the removal is complete, you can then re-install Office 2004 from the
CD. Then, use Microsoft AutoUpdate to get the latest updates.

On 3/20/07 10:06 AM, in article
1174403165.648794.9510@p15g2000hsd.googlegroups.com,
"Stuyvesantian@gmail.com" <Stuyvesantian@gmail.com> wrote:

> Entourage just stopped allowing me to access my preferences.
> Everything else works, but when I press command-comma the pref window
> opens for a second and the Entourage quits with no error message, just
> asks if I want to reopen or send a report to Apple. I have tried
> trashing the Entourage Preferences in my home lib and checked the
> database integrity. Neither helped.
>

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

Diane
Tue Mar 20 16:19:33 CDT 2007

On 3/20/07 8:06 AM, in article
1174403165.648794.9510@p15g2000hsd.googlegroups.com,
"Stuyvesantian@gmail.com" <Stuyvesantian@gmail.com> wrote:

> Entourage just stopped allowing me to access my preferences.
> Everything else works, but when I press command-comma the pref window
> opens for a second and the Entourage quits with no error message, just
> asks if I want to reopen or send a report to Apple. I have tried
> trashing the Entourage Preferences in my home lib and checked the
> database integrity. Neither helped.

If the "Remove Office" and re-install does not help, the next step would be
to test your entire User preferences folder . There have been reports of
third party application preferences causing problems with Entourage. Usually
some font management application. In one case, the culprit was a bad
preference called com.markzware.FC5.FontDBWtSys.

Test for other preference conflicts:

<http://www.entourage.mvps.org/troubleshoot/test_user.html#test2>

Testing in a new User will quickly tell you if the problem is your User's
folder that contains the problem.

Troubleshooting Entourage in a New User Account:

<http://www.entourage.mvps.org/troubleshoot/test_new_user.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

Brent
Wed Mar 21 20:13:18 CDT 2007

Thanks Mickey and Diane! I'll try removing then reinstalling and hopefully
that will work.
I appreciate the suggestions!


On 3/20/07 3:56 PM, in article C225A6A5.3811D%mickey.stevens@mvps.org,
"Mickey Stevens" <mickey.stevens@mvps.org> wrote:

> Try removing & re-installing Office 2004. That has corrected the issue for
> other users.
> 1. Launch the Remove Office tool, located in HD/Applications/Microsoft
> Office 2004/Additional Tools/Remove Office.
> 2. Press the "Continue" button to locate currently installed copies of
> Office.
> 3. Select the version(s) of Office that you want to remove, and press the
> "Continue" button.
> 4. Choose what components you wish to remove. For a complete removal,
> choose to "Remove the Office 2004 folder," "Remove the selected Office 2004
> system files," and "Preferences."
>
> When the removal is complete, you can then re-install Office 2004 from the
> CD. Then, use Microsoft AutoUpdate to get the latest updates.
>
> On 3/20/07 10:06 AM, in article
> 1174403165.648794.9510@p15g2000hsd.googlegroups.com,
> "Stuyvesantian@gmail.com" <Stuyvesantian@gmail.com> wrote:
>
>> Entourage just stopped allowing me to access my preferences.
>> Everything else works, but when I press command-comma the pref window
>> opens for a second and the Entourage quits with no error message, just
>> asks if I want to reopen or send a report to Apple. I have tried
>> trashing the Entourage Preferences in my home lib and checked the
>> database integrity. Neither helped.
>>