Attachments?

Hello!

We recently had our Exchange servers upgraded. Software and hardware. This
upgrade also involved moving everyone's inbox from the old to the new. Since
the move, a number of our users including myself have noticed that some
emails, and these are only emails with attachments, are unable to open the
emails resulting in an error of "Microsoft Entourage has encountered a
problem and needs to close. We are sorry for the inconvenience...". When we
open the same email with the attachment in Outlook in classic mode that we
could not in Entourage, it opens and we are able to retrieve the attachment.

ANY CLUE AS TO WHAT MIGHT BE HAPPENING HERE?

We are using Entourage 2004 with Mac OS 10.3.x.

Thanks!
mm

Diane
Wed Jan 26 15:40:49 CST 2005

On 1/26/05 8:08 AM, in article BE1D2AAE.E772%marc.monaro@harpercollins.com,
"Marc Monaro" <marc.monaro@harpercollins.com> wrote:

> We recently had our Exchange servers upgraded. Software and hardware. This
> upgrade also involved moving everyone's inbox from the old to the new. Since
> the move, a number of our users including myself have noticed that some
> emails, and these are only emails with attachments, are unable to open the
> emails resulting in an error of "Microsoft Entourage has encountered a
> problem and needs to close. We are sorry for the inconvenience...". When we
> open the same email with the attachment in Outlook in classic mode that we
> could not in Entourage, it opens and we are able to retrieve the attachment.
>
> ANY CLUE AS TO WHAT MIGHT BE HAPPENING HERE?
>
> We are using Entourage 2004 with Mac OS 10.3.x.

Try rebuilding the database and see if that helps.

Rebuild Page:

<http://www.entourage.mvps.org/database/rebuild.html>


--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of
the top five resources.