Attachment Not Received

OS 10.4.10
Ibook G4
1.5 GB Ram
Entourage 11.3.2

Hi,

I've been sending .jpeg attachments of iPhoto photographs that I have
re-worked using Adobe PhotoDeluxe, an older, out of market, wonderful little
program, to a recipient who can't open them. My attachments have almost
always been received by the people I send them to.
When I save the Adobe files (and any file I'm working with) I do so in a
.jpeg format because that extension seems so universal. These files always
upload to ebay and craigslist.

In Adobe PhotoDeluxe there are other choices of extension when saving the
Adobed file. They are:

PhotoDeluxe 2.0 & 1.0
Photoshop 2.0 3.0 & 4.0
Adobe Acrobat
BMP
EPS FlashPix
JPEG
PCX
PICT File
Pict Resource
PNG
Targa
TIFF

At the bottom of an Entourage window are my choices on sending, which I
don't know much about.

"1.5 GB Ram Encode for any computer (AppleDouble) no compression, Windows
file name extensions"

I hope one of you experts knows about the window that drops down when the
above is clicked.

I don't know yet if the recipient uses Mac or PC.

I practiced once with a photo file of only 500 kb.

Any ideas why he isn¹t getting the attachments?

Thanks, Rafael

Jolly
Thu Oct 25 16:52:15 PDT 2007

In article <C3465C74.4469%raf44ael98@sbcglobal.net>,
Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:

> Any ideas why he isnâ??t getting the attachments?

I hate to sound harsh, but have you ruled out the possibility that he
may simply be clueless?

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Rafael
Thu Oct 25 18:39:04 PDT 2007

Clueless or not, getting the pictures to him may fatten my wallet.
Are you saying that .jpeg is flawless in it's receptivity by another
computer, unless that computer is a Kaypro? Do you think that he might be
able to open a file with a different extension. I'm going to try that. If
all else fails he can drive his old Volvo here and see the real goods...with
cash in pocket.


On 10/25/07 4:52 PM, in article
jollyroger-DEE2B9.18521425102007@news.supernews.com, "Jolly Roger"
<jollyroger@pobox.com>

> In article <C3465C74.4469%raf44ael98@sbcglobal.net>,
> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
>
>> Any ideas why he isnâ??t getting the attachments?
>
> I hate to sound harsh, but have you ruled out the possibility that he
> may simply be clueless?

Diane
Thu Oct 25 18:54:58 PDT 2007

On 10/25/07 2:45 PM, in article C3465C74.4469%raf44ael98@sbcglobal.net,
"Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:

> Any ideas why he isn¹t getting the attachments?

If he is not getting the attachments, it's possible he has set to only
partially upload messages. This would not download the attachment, but he
should be able to click and get remaining message. Without more info on what
he is seeing we could only guess at the solution.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

William
Thu Oct 25 19:33:57 PDT 2007

Rafael Montserrat wrote:
> Clueless or not, getting the pictures to him may fatten my wallet.
> Are you saying that .jpeg is flawless in it's receptivity by another
> computer, unless that computer is a Kaypro? Do you think that he might be
> able to open a file with a different extension. I'm going to try that. If
> all else fails he can drive his old Volvo here and see the real goods...with
> cash in pocket.

Ask him to Forward (not Reply) your message back to you. Is the
attachment still there?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

William
Thu Oct 25 19:54:29 PDT 2007

Hi!

> I don't know yet if the recipient uses Mac or PC.

I am going to go way out on a limb here and suggest a PC is at the other
end. If that's true, you have a classic problem. Where the Macintosh takes
an "intelligent" approach to knowing what files are (using data stored in an
area of the file system known as a resource fork), a PC running Windows is
generally dependant on the file having a proper (and usually three letter!)
extension. In your case, you might need to use ".jpg" instead of ".jpeg".
The Finder can help you apply the needed correction to a filename...just
type in a period and the three letter extension for the file in question if
it doesn't already have one. Some versions of Mac OS X ask if you really
want to do that...say yes.

I would say that your computer is doing a fine job of sending the file but
for some reason or another, the extension is not being applied. Some newer
Mactinosh programs are aware of this problem and save files with extensions,
or allow you to choose an option to do so. Older programs may not be able to
do this though they should work fine with the renamed files. Entourage
should add the extension if the option to do so is selected, but it does not
always do this.

Beyond your computer, you should definitely try to verify that the user on
the other end has a program capable of displaying JPEG images (any web
browser will do), that it is installed correctly, and that they know how to
use it.

William

Jolly
Thu Oct 25 20:50:01 PDT 2007

In article <C3469348.447E%raf44ael98@sbcglobal.net>,
Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:

> On 10/25/07 4:52 PM, in article
> jollyroger-DEE2B9.18521425102007@news.supernews.com, "Jolly Roger"
> <jollyroger@pobox.com>
>
> > In article <C3465C74.4469%raf44ael98@sbcglobal.net>,
> > Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
> >
> >> Any ideas why he isnââ?¢Ë?t getting the attachments?
> >
> > I hate to sound harsh, but have you ruled out the possibility that he
> > may simply be clueless?
>
> Clueless or not, getting the pictures to him may fatten my wallet.
> Are you saying that .jpeg is flawless in it's receptivity by another
> computer, unless that computer is a Kaypro? Do you think that he might be
> able to open a file with a different extension. I'm going to try that. If
> all else fails he can drive his old Volvo here and see the real goods...with
> cash in pocket.

I would definitely give .jpg a shot, since Windows typically uses a
three-character convention for filename extensions.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Rafael
Thu Oct 25 21:14:59 PDT 2007

I see I didn't send .jpeg. Here's what I sent:

I originally sent him eleven attachments with a total size of 4534 kb
Five are .jfif
Six are .jpg

Is there any reason that having five .jfif would keep him from opening six
.jpg?


On 10/25/07 8:50 PM, in article
jollyroger-842A87.22500125102007@news.supernews.com, "Jolly Roger"
<jollyroger@pobox.com>

> In article <C3469348.447E%raf44ael98@sbcglobal.net>,
> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
>
>> On 10/25/07 4:52 PM, in article
>> jollyroger-DEE2B9.18521425102007@news.supernews.com, "Jolly Roger"
>> <jollyroger@pobox.com>
>>
>>> In article <C3465C74.4469%raf44ael98@sbcglobal.net>,
>>> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
>>>
>>>> Any ideas why he isnââ?¢Ë?t getting the attachments?
>>>
>>> I hate to sound harsh, but have you ruled out the possibility that he
>>> may simply be clueless?
>>
>> Clueless or not, getting the pictures to him may fatten my wallet.
>> Are you saying that .jpeg is flawless in it's receptivity by another
>> computer, unless that computer is a Kaypro? Do you think that he might be
>> able to open a file with a different extension. I'm going to try that. If
>> all else fails he can drive his old Volvo here and see the real goods...with
>> cash in pocket.
>
> I would definitely give .jpg a shot, since Windows typically uses a
> three-character convention for filename extensions.

Jolly
Thu Oct 25 22:23:03 PDT 2007

In article <C346B7D3.448C%raf44ael98@sbcglobal.net>,
Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:

> On 10/25/07 8:50 PM, in article
> jollyroger-842A87.22500125102007@news.supernews.com, "Jolly Roger"
> <jollyroger@pobox.com>
>
> > In article <C3469348.447E%raf44ael98@sbcglobal.net>,
> > Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
> >
> >> On 10/25/07 4:52 PM, in article
> >> jollyroger-DEE2B9.18521425102007@news.supernews.com, "Jolly Roger"
> >> <jollyroger@pobox.com>
> >>
> >>> In article <C3465C74.4469%raf44ael98@sbcglobal.net>,
> >>> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
> >>>
> >>>> Any ideas why he isnÃ?¢ââ?¢Â¢Ã?Ë?t getting the attachments?
> >>>
> >>> I hate to sound harsh, but have you ruled out the possibility that he
> >>> may simply be clueless?
> >>
> >> Clueless or not, getting the pictures to him may fatten my wallet.
> >> Are you saying that .jpeg is flawless in it's receptivity by another
> >> computer, unless that computer is a Kaypro? Do you think that he might be
> >> able to open a file with a different extension. I'm going to try that.
> >> If
> >> all else fails he can drive his old Volvo here and see the real
> >> goods...with
> >> cash in pocket.
> >
> > I would definitely give .jpg a shot, since Windows typically uses a
> > three-character convention for filename extensions.
>
> I see I didn't send .jpeg. Here's what I sent:
>
> I originally sent him eleven attachments with a total size of 4534 kb
> Five are .jfif
> Six are .jpg
>
> Is there any reason that having five .jfif would keep him from opening six
> .jpg?

Not that I can think of... If you want, re-send the exact same message
to my email address and I'll tae a look.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Rafael
Fri Oct 26 07:28:15 PDT 2007

On 10/25/07 10:23 PM, in article
jollyroger-4DAAF9.00230326102007@news.supernews.com, "Jolly Roger"
<jollyroger@pobox.com>

> In article <C346B7D3.448C%raf44ael98@sbcglobal.net>,
> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
>
>> On 10/25/07 8:50 PM, in article
>> jollyroger-842A87.22500125102007@news.supernews.com, "Jolly Roger"
>> <jollyroger@pobox.com>
>>
>>> In article <C3469348.447E%raf44ael98@sbcglobal.net>,
>>> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
>>>
>>>> On 10/25/07 4:52 PM, in article
>>>> jollyroger-DEE2B9.18521425102007@news.supernews.com, "Jolly Roger"
>>>> <jollyroger@pobox.com>
>>>>
>>>>> In article <C3465C74.4469%raf44ael98@sbcglobal.net>,
>>>>> Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
>>>>>
>>>>>> Any ideas why he isnÃ?¢ââ?¢Â¢Ã?Ë?t getting the attachments?
>>>>>
>>>>> I hate to sound harsh, but have you ruled out the possibility that he
>>>>> may simply be clueless?
>>>>
>>>> Clueless or not, getting the pictures to him may fatten my wallet.
>>>> Are you saying that .jpeg is flawless in it's receptivity by another
>>>> computer, unless that computer is a Kaypro? Do you think that he might be
>>>> able to open a file with a different extension. I'm going to try that.
>>>> If
>>>> all else fails he can drive his old Volvo here and see the real
>>>> goods...with
>>>> cash in pocket.
>>>
>>> I would definitely give .jpg a shot, since Windows typically uses a
>>> three-character convention for filename extensions.
>>
>> I see I didn't send .jpeg. Here's what I sent:
>>
>> I originally sent him eleven attachments with a total size of 4534 kb
>> Five are .jfif
>> Six are .jpg
>>
>> Is there any reason that having five .jfif would keep him from opening six
>> .jpg?
>
> Not that I can think of... If you want, re-send the exact same message
> to my email address and I'll tae a look.

I sent it to your address. 11 attachments. Maybe you'd like a nice
halloween costume. Holiday discount.

Jolly
Fri Oct 26 08:45:56 PDT 2007

In article <C347478F.44AC%raf44ael98@sbcglobal.net>,
Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:

> On 10/25/07 10:23 PM, in article
> jollyroger-4DAAF9.00230326102007@news.supernews.com, "Jolly Roger"
> <jollyroger@pobox.com>
>
> > In article <C346B7D3.448C%raf44ael98@sbcglobal.net>,
> > Rafael Montserrat <raf44ael98@sbcglobal.net> wrote:
> >
> >> On 10/25/07 8:50 PM, in article
> >> jollyroger-842A87.22500125102007@news.supernews.com, "Jolly Roger"
> >> <jollyroger@pobox.com>
> >>
> >>> I would definitely give .jpg a shot, since Windows typically uses a
> >>> three-character convention for filename extensions.
> >>
> >> I see I didn't send .jpeg. Here's what I sent:
> >>
> >> I originally sent him eleven attachments with a total size of 4534 kb
> >> Five are .jfif
> >> Six are .jpg
> >>
> >> Is there any reason that having five .jfif would keep him from opening six
> >> .jpg?
> >
> > Not that I can think of... If you want, re-send the exact same message
> > to my email address and I'll tae a look.
>
> I sent it to your address. 11 attachments. Maybe you'd like a nice
> halloween costume. Holiday discount.

Well now I think it *must* be the 4-character .jfif extensions throwing
a wrench into things, because those files don't even show up correctly
in the attachment list of Office 2004's Entourage:

<http://jollyroger.kicks-ass.org/jollyroger/JFIF/Entourage-JFIF.png>

Note that Entourage says the files have no filename extension. And if I
drag one out to my desktop, the file on the desktop has no filename
extension either.

I even forwarded the message to my Windows XP machine and Outlook shows
the same thing:

<http://jollyroger.kicks-ass.org/jollyroger/JFIF/Outlook-JFIF.png>

What's very interesting is the message source does indeed show the
correct extensions!:

---
--B_3276156103_22611341
Content-type: application/applefile; name="10. Accessories.jfif"
Content-transfer-encoding: base64
Content-disposition: attachment;
filename="10. Accessories.jfif"
---

Strange, right? It seems Microsoft simply doesn't support four
character filename extensions (at least .jfif) very well.

I'm curious: Why do these images have the .jfif extension to begin with?

At any rate, I think the thing to do is shorten these filename
extensions to three characters. I suggest changing them to .jpg like the
rest of the images, since JFIF is really JPEG anyway. Doing this, in my
tests, allowed the receiver to open and view the images without a hitch.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Diane
Fri Oct 26 17:19:32 PDT 2007

On 10/25/07 9:14 PM, in article C346B7D3.448C%raf44ael98@sbcglobal.net,
"Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:
>
> I originally sent him eleven attachments with a total size of 4534 kb
> Five are .jfif
> Six are .jpg

BTW, what are .jfif files? This is a new one for me.

When sending lots of attachments, you might want to put them all in a folder
and zip them. To zip, control click on folder and select "create archive of
xxx".

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Jolly
Sat Oct 27 01:21:48 PDT 2007

In article <C347D224.12CD0%diane@invalid.entourage.mvps.org>,
Diane <diane@invalid.entourage.mvps.org> wrote:

> On 10/25/07 9:14 PM, in article C346B7D3.448C%raf44ael98@sbcglobal.net,
> "Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:
> >
> > I originally sent him eleven attachments with a total size of 4534 kb
> > Five are .jfif
> > Six are .jpg
>
> BTW, what are .jfif files? This is a new one for me.

They are mis-named JPEG files. : ) Do a Goole search for JFIF
sometime. ; )

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR