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 - 1
 - Recreating Account We had an Exchange outage in our company and ever since the restore, Entourage (2004) has been behaving weird. I now have two "Deleted Items" and "Sent Items" folder and while I was composing a message, I suddenly saw that my "Sent Items" folder got emptied. I didn't hit delete or anything, but it simply disappeared. I'm guessing this has got something to do with the outage and rather than attempt to recover, I'd just like Entourage to forget my Exchange account and recreate a new one. So, the question is that if I delete the account, will it delete any emails from my server ? Or will that remain intact ? I'd prefer to delete the account and then re-create it since there's no way for me to just "disable" the old account. Any help would be appreciated. Thanks, Abhijit Tag: Address book Tag: 49411
 - 2
 - Hijacked Incoming Email Recently I've noticed that all my Entourage inbound emails are being redirected to a third party's address. The particular address is one from which I've received hundreds of spam emails in recent weeks. Once I open an email it sits in Entourage until the next scheduled "send and receive" and just before I receive any inbound mail all my opened emails are then redirected to the third party. My anti-virus software has not picked up on this. Is this spyware at work? Can anyone please recommend a solution? Richard r-fraser@earthlink.net Tag: Address book Tag: 49410
 - 3
 - Mystery Icon, Lost Entourage Preferences I lost my Entourage Database when I tried to re-organise my documents and I dragged my entire dicument file off of the first frame of the Hard Drive onto the desktop. I got an icon of a small white cloud that exploded! Not a good little icon! No Document file. I did a search and found it, not in the trash and placed it on the descktop. Now Entourage , unable to find data it created a new one. Not realising what happend I simply ran an import as I had Exported to a file two days earlier. I got my contacts and some address book info back, but all my preferences, rules, and folders are gone - and I can't find them. I have searched for all other files found in the MUD file and replaced them with ones dated from the 20th, but still no luck. Likewise my mail (two years worth) is gone - but I could have swore I saw the import importing 'Mail' for an extended period! the Database file was 1.2 GIG! Do you think I have a hidden deletion? Is that perhaps the mysterious icon explosion? I had multiple folders, emails and rules - any suggestion as to how to resotre them? HELP! Thanks Todd K Tag: Address book Tag: 49409
 - 4
 - Contacts/Distribution Lists of Delegate I have delegate rights to another user of exchange (she uses windows outlook). If I click on contacts in Entourage and filter by her name, I can see 61 contacts, bu her contacts list is larger. Why am I seeing fewer contacts? Also, she has distribution lists that I need access to. Is that possible as a delegate? If not, how can I import her distribution lists into my entourage? Thanks Tag: Address book Tag: 49408
 - 5
 - Adding a contact with multiple emails to a group Mac OS-X 10.3.7 Entourage 2004 11.1.0 When you add a contact from the Address Book to a Group, the default email address is used. Is there a way to add all the email addresses for a contact with many addresses? Chris Dawson. Tag: Address book Tag: 49405
 - 6
 - E2004. Refuses to accept password as valid. OWA is okay... This is something that has hit us on a couple of occasions. We've been trying to pinpoint what's wrong here... and now we're close to the assumption that it might just be a small pocket of evil in Entourage 2004... Mac OS 10.3.7 / Entourage 2004 / Exchange 2003 (FE and BE). The problem. One of our users, who has previously been an Outlook:mac user under Mac OS 9, is now using E2004. Since moving to Entourage, this user has found that he is unable to send items, because his password gets rejected. This occurs, in spite of being able to connect to pick up mail, log-in to the domain to pick up his Windows shares as well as being able to connect to his mail through Outlook Web Access. It seems that the first time Entourage polls the mail server (to send and receive items), the password is rejected and from that point on continues to be rejected. Here's a list of what we've tried. Rebuild Entourage database. Uninstall and reinstall Entourage. Completely replaced the Mac G5 with an entirely new build of OS X and apps (inc. Entourage). Re-created the user's domain account (then re-imported email). Tried the user's account on five other Macs. Used a phony account and imported the user's PST. Renamed the user's account. Changed the user's password. Basically, the only thing, out of all the above that worked was: Installed the user's account on a PC. Any ideas what might be the cause of this? It's very trying. As I've mentioned, the user can still connect from his Mac to OWA, but that's no substitute for a real mail client. Paul Tag: Address book Tag: 49393
 - 7
 - Suppress warning dialog when scripted sending Suddenly I'm getting a warning whenever I use a script to report spam: http://home.earthlink.net/~gnarlodious/EntourageError.png Is there a way to suppress this blasted dialog from inside the script? What about disable it from Entourage. Because it renders my spam scripts useless. -- Gnarlie Tag: Address book Tag: 49391
 - 8
 - Re: Unreadable text on status line, Entourage 2004 > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3189403030_184566 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit There were no responses or comments to my original post, but since I've found an answer (of sorts) I thought I would post it back here for the benefit of all. Creating another OS X user solved the problem, so I'm assuming it has something to do with a bad font for the old user. I have not tried any font fix-it tools, however, so I can't be 100% sure that this is it. By the way, I also tried rebuilding the Entourage database, uninstalling/reinstalling Office, rebuilding permissions, and reinstalling fonts. None of those options worked. Only by creating a new user and running Entourage there did I see the problem solved. (In addition, it's *still* a problem with the old user...) Regards, Rick Subject: Unreadable text on status line, Entourage 2004 Date: Monday, December 6, 2004 11:48 AM From: Rick Copeland <rcopeland@asdflkjh.munis.com> Newsgroups: microsoft.public.mac.office.entourage The text on the status line at the bottom of the Entourage window (# of items displayed, # selected; when the next "send & receive" is scheduled) has suddenly started appearing scrunched up, with characters overlapping each other, such that it is unreadable. None of the font settings in preferences seem to have an effect on this. I verified the database, and it seems to be OK, although I haven't tried a rebuild yet. Any idea what would cause this problem to suddenly appear? Office 2004, G3 400 Mhz, 256 MB RAM Regards, Rick --B_3189403030_184566 Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Re: Unreadable text on status line, Entourage 2004</TITLE> </HEAD> <BODY> There were no responses o= r comments to my original post, but since I've found an answer (of sorts) I = thought I would post it back here for the benefit of all.  Creating ano= ther OS X user solved the problem, so I'm assuming it has something to do wi= th a bad font for the old user.  I have not tried any font fix-it tools= , however, so I can't be 100% sure that this is it. By the way, I also tried rebuilding the Entourage database, uninstalling/re= installing Office, rebuilding permissions, and reinstalling fonts.  Non= e of those options worked.  Only by creating a new user and running Ent= ourage there did I see the problem solved.  (In addition, it's *still* = a problem with the old user...) Regards, Rick Subject: Unreadable text on status line, Entourage 2004 Date: Monday, December 6, 2004 11:48 AM From: Rick Copeland <rcopeland@asdflkjh.munis.com> Newsgroups: microsoft.public.mac.office.entourage The text on the status line at the bottom of the Entourage window (# of ite= ms displayed, # selected; when the next "send & receive" is sc= heduled) has suddenly started appearing scrunched up, with characters overla= pping each other, such that it is unreadable.  None of the font setting= s in preferences seem to have an effect on this.  I verified the databa= se, and it seems to be OK, although I haven't tried a rebuild yet. Any idea what would cause this problem to suddenly appear? Office 2004, G3 400 Mhz, 256 MB RAM Regards, Rick </BODY> </HTML> --B_3189403030_184566-- Tag: Address book Tag: 49388
 - 9
 - Entourage -3168 error Hi all, I need some help with a few mac os x and entourage vX 10.1.6. I often have a -3168 error code, and I can't find what this error mean, it seems in relation with the network or the connection maintained by entourage since every time I have this error, it is followed by many IN-USE errors from my ISP so I have to wait after the lock file to be deleted...quite painfull It's a POP3 account and this error occurred on more than one mac I have, and yet the most of them don't have any errors and office work fine as well... If someone can help :) What in the world the -3168 error mean ?? Thanks. Gaël. Tag: Address book Tag: 49385
 - 10
 - Exchange + Entourage Hello, NG! Could anybody point me to a configuration guide for Exchange 2003 and Entourage clients. Please understand that I do not need a client-side configuration guide, but a server-side one, regarding LDAP, WebDAV, ISA configuration and so on... The server is part of an SBS installation. Thanks in advance. Pax Tag: Address book Tag: 49383
 - 11
 - Entourage crashes during Import from OE Hello! I hope you can help me. I'm running OE 5 on my G4 (Mac OS 9.2) and I'm trying to cross over to Entourage 2001 in anticipation of purchasing Entourage 2004 for my new G5. I have successfully imported my address book and my accounts into Entourage 2001, but when I try to import my mail messages from OE the import crashes halfway through. I have restarted and tried again three times and I get the same result. In my outbox in OE there is a corrupt message. It doesn't send with my other messages and whenever I click on it to try and delete it, or attempt to drag it into the deleted items folder, OE crashes immediately. I have tried doing a "complex rebuild" of the database; this also crashes the program. I have not tried compacting the database. Maybe this corrupted outbox message is interfering with the import into Entourage, maybe it doesn't. That's what I hope one of you can tell me. Thanks!!!!! Dave Please respond to dhelfrey1@comcast.net Tag: Address book Tag: 49376
 - 12
 - If I had a dollar for every Linux box... If I had a dollar for every Linux box, incorrectly set-up as a mail server, that has been in my experience to encounter, I would have made my own modest bid for the entire RedHat Company by now. However, the following just takes the cake, both soundly and comprehensively, and is testament again to the way these MVP people think. Useless... IN REGARDS TO: "Authenticated SMTP" "If your ISP has failed to set up their system properly, it may be that you are not "logged in" to their server unless you Receive Mail. If you find that you can receive mail, and anything you send immediately afterwards does go, while anything you attempt to send half an hour later doesn't, your ISP may be one of those." http://www.entourage.mvps.org/troubleshoot/send_receive/sending_problems.html *** Note the complete lack of accountability; "If your ISP has failed to set up their system properly" ...It's actually called "POP before SMTP", and, notwithstanding it's "work-around" type status, it is still accepted as being a viable paradigm for "Authenticated SMTP" type sending. FACT. Other Mail clients known to work with qmail's "Authenticated SMTP" feature.; Outlook, Outlook Express, Agent, Eudora, Apple Mail & "/usr/bin/mail + shell script". Entourage2004 - bzzzzt! The MVP's have to denounce it as being an ISP error because they don't have an explanation for Entourage not supporting proper "Authenticated SMTP" properly. Tag: Address book Tag: 49375
 - 13
 - Email - random quote signature... > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3189364477_3378309 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit I have a friend on the ³PC side who emails whose outbound email contains a ³random² quote, different each email. I was thinking of doing something similar with my business email, only with an information tidbit (quote). Has anyone run across a script to do this sort of thing, or know of how this can be done from Entourage? Thanks! bc --B_3189364477_3378309 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Email - random quote signature...</TITLE> </HEAD> <BODY> I hav= e a friend on the “PC side who emails whose outbound email contains a = “random” quote, different each email. I was thinking of doing something similar with my business email, only with= an information tidbit (quote). Has anyone run across a script to do this sort of thing, or know of how thi= s can be done from Entourage? Thanks! bc </BODY> </HTML> --B_3189364477_3378309-- Tag: Address book Tag: 49372
 - 14
 - Can't Edit Merged Emails--Help! I need to send out several hundred emails where the first paragraph of each email is slightly different and personalized to the recipient. I wrote a document in Word 2004 and merged it with Entourage 2004 as an HTML email. It merges them directly to the outbox. (I did it as an HTML email so that I could have underlined and bolded text, as well as highlighted links.) Only problem, I cannot edit these documents no matter what I do. I've tried saving them as drafts, but they are still uneditable. It makes no sense to me! Any ideas how I can fix this bug or easily get around this problem? I have various merged fields throughout the document, so a simple cut-and-paste solution won't work. Thanks! Tag: Address book Tag: 49371
 - 15
 - Inserted spreadsheets sent from Outlook 2003 > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3189356868_15864285 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit A high-level manager in my company likes to include spreadsheets in the body of the email message, rather than sending as an attachment. Views very pretty in Outlook 2003, but totally loses its formatting when viewed in Entourage 2004. Is there a way to correct this in preferences or using a script? Thanks. --B_3189356868_15864285 Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Inserted spreadsheets sent from Outlook 2003</TITLE> </HEAD> <BODY> A hig= h-level manager in my company likes to include spreadsheets in the body of t= he email message, rather than sending as an attachment. Views very pretty in= Outlook 2003, but totally loses its formatting when viewed in Entourage 200= 4. Is there a way to correct this in preferences or using a script? Thanks.<= /SPAN> </BODY> </HTML> --B_3189356868_15864285-- Tag: Address book Tag: 49369
 - 16
 - Printing emails in Entourage 11.1.0 under OS X 10.3.2 - Minute Print Size When printing or previewing emails, the text is minute - 5 point or smaller. Similar problem after saving as PDF file and viewing. The Entourage > File > Page Set Up is set to 100%. Even if set larger, the font remains minute. The Entourage > Preference > Fonts > Printed Items is set to Verdana 12. Even if set larger, the font remains minute as well. I cannot print anything to a legible size. Any ideas? Tag: Address book Tag: 49367
 - 17
 - Problem to synchronize hotmail's account with entourage Hi everybody, I use entourage 2004 for mac os X and when i add my hotmail's account, it doesn't receive folders from my hotmail's account. It tells me it's http error!! Can you help me plz? Thanks. Tag: Address book Tag: 49366
 - 18
 - font I am resending this message. It is important to me because of vision problems. I have OS 10.3.7 and Entourage 2004-version 11.1.0. I have used all updates that I could find. I am having trouble with font size in some emails that I receive. 1) I use the edit menu and choose --increase font size. Sometimes this works but not consistently. 2) I have set rules to increase font size. This works sometimes. I used the help website (mvps). I would appreciate suggestions. TIA, Francine Tag: Address book Tag: 49360
 - 19
 - Folder Preferences and Rules - Lost data Base I managed to change my document file and thus 'lose' my Entourage files. Somewhat fortunate I had backed them up the day before but when I restored it I did not get my old mail, my folders were not reconfigured (I had lots attached to mulitple rules) and my rules are gone - ouch! I looked for the 'Rules' file from last week and moved that to the proer location along with everything else I could find in the old MUD file. still no luck. Wierd part is the restore took a long time (it is 1.2 GiG) and I noticed it was restoring 'Mail' - which I can not see. How to I get my old life back! Thanks Todd sailorblew@yahoo.com Tag: Address book Tag: 49358
 - 20
 - Email: Forwarding results in hosed up HTML rendering I have an annoying issue with HTML-formatted emails that I don't think is normal. When I forward an email that contains a bunch of HTML and graphics, the new, forward message window is stripped of all the formatting and graphics. It's almost un-sendable because it looks terrible and the message is buried in a bunch of HTML code. I'd include a screen shot, but these message boards prohibit it. I know it can't be normal. Any clues how to fix it? I'm simply clicking on the Forward link, and it brings up a new window, the content of which is a mess. Could this be related to the same "right justify" problem that many people here have noted (including me)? Thank you. Tag: Address book Tag: 49352
 - 21
 - Palm sync to two computers (Issue with To Dos not transferring I have (mostly) happily switched to Entourage for syncing my Palm (v4), but I am baffled by the behavior of the To Do list. I have always synced to two computers - an IMac at work and an IBook at home - with no problem. My To Dos though don't transfer from computer to computer properly. They seem to update the Palm at first entry, but then the second computer doesn't recognize the change and make the adjustment. Or I update one on a computer (check it off as done), the update moves to the Palm, but not to the other computer where it continues to show as incomplete. Any recommendations about how to resolve this (other than giving up on the To Do conduit)? Thanks, John Tag: Address book Tag: 49351
 - 22
 - Printing an Events List from a Calendar in Entourage 10.1.4 When printing an Events list from Entourage's Calendar it appears to list events within a single day in the order they were entered rather that in their time order. Events on separate days print nicely in date order, so why not the events on a single date sorting in time order? Any suggestions gratefully received. Cheers MArk Tag: Address book Tag: 49349
 - 23
 - Mail won't go: Error: -177099 New G5 iMac running X.3.7 and Office 2004 to which I upgraded from Office v.X I tried to send an email to an Entourage group address that I often used, without a problem, in Office v.X. It would not go citing the error in the Subject line, above, with the Explanation: Mail could not be sent. Account "bobgir2004" Error: -177099. Thinking there might be something wrong with one or more of the addresses, I set up individual emails to each address, copying the text of the message into each one and sent them one by one. All went successfully. Why, with exactly the same 10 addresses combined in a group address, won't they go, instead giving me the error description I noted above????? TIA, bob Tag: Address book Tag: 49348
 - 24
 - Entourage losses email again This problem is epidemic in all newsgroups - boy MS sure doesn't like being consumer friendly. It is my turn, today i reorganised some document files and when I rebooted a few hours late Entourage can't find a thing and treats me like a new user. I tried to switch users, thinking it had switch on its own, no such luck. So I dug around. I do have a 1.2 GIG file "Data" where I beleive it is supposed to be. (HD/user,thats me/documents/micorsoft userdata/office 2004 identities/Main Identity/data) I'm at a loss, any suggestions? And if we fix this Entourage has created over 800 blank catagories to slow me down that only deem deletable on at a time..but this for later. Thanks Todd sailorblew@yahoo.com Tag: Address book Tag: 49344
 - 25
 - Palm sync overwrote all Entourage addresses - any way to restore? I just installed the Entourage conduit for Palm. When I performed the hotsync all the addresses in Entourage were replaced with the ones on the Palm. I need to restore the Entourage addresses that Palm whiped out. Is there any way to do this. Is there a restore feature in Entourage address book? I have not done anything in either program since this hotsync. HELP. Tag: Address book Tag: 49341
- Next
 - 1
 - Can Notes be synced to Palm selectively? Hi Folks, I'm a therapist and it is convenient to use Entourage to keep track of client progress notes as well as appointments, contact info, etc. However, there is a security problem having the progress notes synced to my Palm. If the Palm were lost, my clients would have their confidential information at risk. I can set my Palm to always lock itself on when it is turned off, and so everything will stay protected behind a password. However, it would be much nicer just to be able to not sync those note files to the Palm at all. I suppose I could just not sync the Notes at all, but I wonder if there is a better solution. In Outlook I could create a separate note folder that would not sync, but I don't think I can do this in Entourage. Is there some other way to accomplish the same result? All the notes in question share a common category "Client Records." Any suggestions would be appreciated. Thanks! Scot Giles Tag: Address book Tag: 49339
 - 2
 - Entourage X / Palm Sync Trouble After buying a new Tungsten E, I installed the Palm desktop software and the Entourage Handheld Sync software. Since this new handheld replaces one that died, I changed the "user name" in the "Edit Users" section of the Hotsync menu to correspond with that of my new handheld. My understanding was that the Entourage Handheld Sync software automatically removes the Palm conduits to make way for the Entourage ones, but when I attempt to sync, I get this message: "A conflict in the installed conduits has been detected. To allow synchronization to proceed, use the Conduit Settings dialog to turn off the extra conduits for this user, or drag the extra conduits to the Disabled Conduits folder." Problem is, I see no extra conduits in the Conduit Settings dialog, and I'm not sure where to find the "extra conduits" to drag to the Disabled Conduits folder. Note: I have successfully performed the sync with my office Mac; might there be an issue with trying to sync with two different computers? Might there be a continuing compatibility issue based on the fact that my previous handheld had a different user name? Thanks for your time. Would be mighty grateful for your assistance. Best, Patrick Mac OS 10.3.5 Entourage X Tag: Address book Tag: 49338
 - 3
 - Project Center CALENDAR VIEW I just started using the project center in Office 2004 for the Mac. I am distraught by the fact that both the "overview" and "schedule" taps do NOT display the proper date. Both calendars display dates in the year 2016 and I always manually have to change to today's date. Anybody have any thoughts on this? Very frustrating, I need help. Thanks Loads! Tag: Address book Tag: 49337
 - 4
 - Project Center Questions Project center is a very cool feature. I do have a couple of questions: 1. I've noticed that when I subscribe to a calendar it adds the calendar entries to my calendar, which in turn end up on my Palm Pilot when I sync. Is there any way I can simply look at another persons calendar without addiding the entries to my calendar? 2. Failing that, can I filter out Project Center info from my Palm when I sync? Oh yeah, I'm running a G5 iMac with Office 2004 and 10.3.7 if that makes a difference. Thanks in advance. Tag: Address book Tag: 49336
 - 5
 - Major, misterious database disaster Hi. I had a major disaster this morning. Can't understand what happened. Last night, as I use to do, left the computer running with Entourage open so it downloads email every hour and can automatically reply via rules to the several inquiries and newsletter subscriptions I have to manage. This morning everything was OK. I read two or three messages, then quit Entourage and restarted the computer as I do every Saturday. I didn't do anything else nor had any other software running at the time. No error messages, nothing unusual. But when opening Entourage again the identity was EMPTY!. It was even asking me to create a new email account. Messages, contacts, accounts, notes were all gone. I immediately checked to make sure it had opened the right identity. To my horror, the Database file for this identity was only 400K, while it should be at least 50MB or something. I searched the hard drive and the only other Database documents I found were from my other, older identities (2004, 2003, etc.). No 2005 identity but the empty one at 400K. I checked everyone of the other identities just to make sure... They had only the old information. Now, this is a horrible disaster because I have a marketing campaign running for my small business. It was very successful and yesterday I got about 250 messages from clients asking for more information. Since I got too tired, I left 150 messages to manually answer today. Now they are all gone, gone!! Anyone has an idea of what happened? Ideas to recover my information? I've not heard of a problem like this before. Some facts: - I have a backup but it's two weeks old. I need to recover yesterday's email. Unfortunately, because of too much spam, I have leave messages on server disabled. - I'm using Entourage X - Every year I make a new identity to avoid having files grow too big, so my 2005 identity was pretty small, with only about 850 text messages in several folders. - Since I get a lot of spam, I delete it twice a month and rebuild database through typical rebuild. Last rebuild was about ten days ago. Database was in good shape. - I've not written anything to the disc since the problem happened, in the hope a data recovery program could help. I tried with VirtualLab running from another Mac (both connected via firewire) , but to no avail. The only Entourage thing it found was a 18K file. Any ideas are welcomed. This is bad. I feel terrible :( Thanks in advance folks. Andrea. Email: andrea.gonzalez@servicequality.net Tag: Address book Tag: 49332
 - 6
 - changing signature in 2004 OK, I've gotten the message that it is not possible to customize the toolbar in Entourage 2004. So, now I'm looking for a work-around. I frequently go between two signatures when I'm responding to emails. It's a nuisance to have to go to tools>signature to change it. In Entourage X, there was a button on the toolbar that pulled up the different signature files I use. I'm trying to avoid the slow-down of having to use the mouse (and inadvertently using the wrong signature in certain emails). Is there a script that would do this more easily? Or a way I could create a keyboard command to pull up the box where you can change signatures? Thanks. Tag: Address book Tag: 49327
 - 7
 - Newsgroup subscriptions lost after rebuilding database In rebuilding my database (2004), I lost my newsgroup subscriptions. Is there a way to prevent this in the future? Thanks in advance. Tag: Address book Tag: 49326
 - 8
 - Delete from server b4 rebuilding database? I was pleased to see that after rebuilding my 2004 Entourage database that it was shrunk by over half. Retrashing old POP messages, however, was not so much fun. So I trust that before rebuilding, one should first delete all messages from POP servers. Thanks in advance. Steven Tag: Address book Tag: 49325
 - 9
 - Collecting hotmail messages via Entourage problemo Hi, Forgive me if this is the wrong place for this message, (I'm one of those blasted neophytes) but as of yesterday afternoon retrieval of my hotmail messages via Entourage stopped in both manual or scheduled retrievals and I began getting error messages (-50). Prior to that time I've consistently been able to monitor my hotmail account since setting it up months ago. Nothing happened yesterday that might have precipitated any problems. I have set up a new Entourage account, changed my password in hotmail plus (and reflected that in my Entourage account list), set up a new schedule; all to no avail. I'm running Mac OS X, version 10.3.6 and Entourage:mac 11.1.0. My connection to the internet is fine, I'm on a cable modem and can view my emails online fine. Suggestions? Thanks, randmacivor@hotmail.com Tag: Address book Tag: 49321
 - 10
 - Multiple calendars and Free/Busy Hi -- I posted the message below to the Outlook newsgroup. I may have to do this on a Mac OS X box running Entourage X. I need for one person in Entourage to maintain calendars for up to five people who don't work there. She needs to see free/busy information for these people and schedule appointments between them. I do not -- and will not -- have access to an Exchange server. (The Mac and the Windows 2000 PC are the only PCs in this office.) How can I set this up in Entourage? Thanks, CL Hi -- I have a client on a standalone Windows 2000 Pro box running Outlook 2000. She needs to be able to schedule appointments for several people and keep track of who's available when. This woman schedules all the appointments and is the sole maintainer of these calendars. I created a freebusy folder on her hard drive, created multiple PST files for all the people, and created individual Calendar folders in each of the PST files. I also set up all the people in the woman's Contacts folder, and set up a Free/Busy file location in each Contact in the form file://e:/freebusy/username.vfb. With this setup, I can create appointments on any Calendar, but I can't figure out how to update all the Free/Busy files. In fact, they haven't been created yet (my freebusy folder is empty). What else do I need to do to get this to work properly? Thanks, CL Tag: Address book Tag: 49318
 - 11
 - One assistant, five calendars, standalone Outlook 2000 or Entourage X Hi -- I have a single executive assistant that needs to keep track of calendars for five different people. She has access to either a standalone Windows 2000 computer running Outlook 2000 (IMO), or a standalone Mac OS X computer running Entourage (Office X). She needs to be able to make, cancel and/or modify all the appointments on all the calendars. She needs to be able to track free/busy information between these five calendars. The people that these calendars represent will not (cannot) have access to these calendars. The assistant will print out the calendar and hand it to the appropriate person. There is no chance of putting in an Exchange server here. How do I set this up? Is this best done on the Windows box or on the Mac? Thanks for any and all help, CL Tag: Address book Tag: 49317
 - 12
 - Small font size. I have OS 10.3.7 and Entourage 2004-version 11.1.0. I have used all updates that I could find. I am having trouble with font size in some emails that I receive. 1) I use the edit menu and choose --increase font size. Sometimes this works but not consistently. 2) I have set rules to increase font size. This works sometimes. I used the help website (mvps). I would appreciate suggestions. TIA, Francine Tag: Address book Tag: 49316
 - 13
 - Entourage in Office 2004 won't sync Just upgrade to office 2004, when I double click on the entourage conduit that came with it,it will not open to let me choose the settings, any help will be great Eddie Tag: Address book Tag: 49314
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 - HTML rendering problems Entourage is having difficulty reading some complex HTML mail (messages with simple tables but no graphics). The tables often fail to load. Replying/forwarding complex HTML is a disaster. There are also some UI bugs that (although very rare) are caused by some HTML messages. Please check this URL: http://www.weatherradio.info/Entourage/ With a potential Entourage upgrade coming with the release of OS X 10.4 Tiger, please contact Microsoft (http://www.microsoft.com/mac/contactus.aspx) to express your support for having the HTML rendering engine in Entourage upgraded and the fix of these rare UI bugs. (The UI bugs are more serious but the rendering likely affects more people.) Tag: Address book Tag: 49311
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 - Maximum number of messages in database What is the maximum number of messages that can be in the Entourage database before problems start to occur? I have over 3,500 messages in my database although there are no more than 250 in each folder. I have 3 IMAP accounts (all with plenty of space left) and 1 POP account. Although Entourage is still running reasonably fast, rules are failing to run and sometimes even though I've read all messages (and done 'mark all as read') I still see "INBOX (1)" (reminds me of a problem in early Mozilla versions...). I have verified, compacted, and rebuilt the database multiple times. I have Entourage 2004 SR1 and Mac OS X 10.3.7. Tag: Address book Tag: 49310
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 - Doubled All-Day Events I'm having an odd problem with Entourage 2004 and have seen mention of this. I'm hoping I'm doing something silly and there is solution. First, I create a new event in the calendar. Then I check the "All-day event" box. I then set the event to reoccur every day. I then edit the occurance rule and have the event repeat for two or more times. (Setting an end date more than two days away results in the same problem as well.) The event shows up fine on the first day. However, it shows up twice on all the remaining days. If I delete the second, both are removed. When I sync Entourage to my Palm, a single event is shown every day. If I create an multi-day, no time event on my Palm, and then sync to Entourage, the event shows up properly. Any help on this would be appreciated. Tag: Address book Tag: 49306
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 - How many emails can be sent in a group ? I have only around 120 emails in one group but when I try to email a dialog box pops up and says error too many addresses is this true ?? I'm on macintosh G-4 using Entoruage Tag: Address book Tag: 49304
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 - Rebuild database question In http://groups-beta.google.com/group/microsoft.public.mac.office.entourage/browse_thread/thread/ae1914ccf92ca75f/735da9b4988a80fd?q=database+backup&_done=%2Fgroup%2Fmicrosoft.public.mac.office.entourage%2Fsearch%3Fq%3Ddatabase+backup%26start%3D10%26scoring%3Dd%26&_doneTitle=Back+to+Search&&d#735da9b4988a80fd this topic, it was explained that when you rebuild the Entourage 2004 database, it makes a copy and renames it with the date and time of the rebuild. Question: 1. So is the file in the Office 2004 Identites called Username (main) is the one that is the active file that Entourage uses? 2. If that is correct, can I delete some of the various backup versions that were made during some troubleshooting? ie Office 2004 Identities: username (main)[Backup date time] Thanks, as always, for the expertise I find here! Amy Tag: Address book Tag: 49303
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 - Spinning Ball when replying Sometimes I get the spinning ball for long periods of time on some e-mails. Some of them do not even have attachments. Most create a reply e-mail without any wait some can have spinning ball times of 10 minutes. Any suggestions? Evan Tag: Address book Tag: 49299
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 - password problems and can't update I'm using Entourage on Office X on a G4 400 running 10.3.7. I have 2 accounts set up, one for my wife and one for myself. I have no problems whatsoever sending and receiving mail. However, my wife's account has frequent problems. She gets password error messages often and I've watched as it seems to take forever for a message to send. It is remedied by quiting and restarting Entourage. Usually this requires a force quit as Entourage hangs. I thought that perhaps updating Entourage would take care of the problems. When I tried to install the updates, I got an error message (which I can't remember) on two of them and one of those 'already installed' on the other. The already installed message was incorrect as I know for a fact that I hadn't installed that update. These are the updates I was trying to install: Microsoft Entourage 2004 Junk E-mail Filter Update 1 (11.1.0) - this one gave me that error message Microsoft AutoUpdate for Office 2004 for Mac - this one said that I didn't have Auto Update installed Microsoft Office 2004 for Mac Service Pack 1 (11.1.0) - this one said that it had already been installed. Any help you can provide would be appreciated. Tag: Address book Tag: 49296
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 - International Send/Receive: POP3 & SMTP Issues in Brasil Hey guys-- I just moved to Brasil and now am having difficulty sending and receiving mail via my SBC Global Yahoo mail account and my macmail account. I will describe the Yahoo problem below... PROBLEM DESCRIPTION Open Entourage 2004 for Mac Click =E2=80=9CSend/Receive Mail=E2=80=9D button Status bar says, =E2=80=9CConnecting to pop.sbcglobal.yahoo.com=E2=80=9D fo= r 1 minute or so ERROR: An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic. TROUBLESHOOTING SO FAR Talked with Yahoo Support to change POP3 and SMTP settings as follows: . Name: Carl Winter . Email Address: MY ACCOUNT ID @ Yahoo.com . Account ID: MY ACCOUNT ID . POP3: pop.sbcglobal.yahoo.com . SMTP: smtp.sbcglobal.yahoo.com . ADVANCED SMTP: Checked box "SMTP server requires authentication--use same settings..." Visited help websites: http://www.entourage.mvps.org/troubleshoot/send_receive/index.html and http://www.entourage.mvps.org/troubleshoot/send_receive/traveling_light.html and did recommended procedures. Set up Hotmail account successfully. Sends and Receives JUST fine! RELATED ISSUES: Moved from California to Kansas before, changed SMTP server settings, and was able to send and receive. Set up Hotmail account successfully. Sends and Receives JUST fine! Can connect to internet, but so far have not been able to successfully sign in to MSN Messenger, Yahoo Messenger, OR Adium Messenger. SYSTEM: iBook G4 933 MHz 640 MB Ram DSL connection: ~256kbps Version: Entourage 2004 for Mac Thanks for your help! CARL carlwinter@gmail.com =EF=BF=BC =EF=BF=BC Tag: Address book Tag: 49290
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 - Script menu crashes Entourage 2004 after category deletion If I delete a category in Entourage 2004 from an applescript run in Script Editor, everything works fine. If I run the same script from the Entourage Script Menu it crashes Entourage. What I believe is the relevant code snippit is this: repeat with delCategory in toDelete delete delCategory end repeat set allCategories to categories It seems to be crashing at either the delete statement, or at the retrieve all categories statement. I tried surrounding the delete statement with a couple of two second delays in case the delete hadn't completed when I was getting the updated list, but that made no difference. Does anyone have any suggestions? Best, Conrad Tag: Address book Tag: 49283
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 - LDAP Server Error I just installed Office 2004 and the directory service for Entourage gives me an LDAP Server (global address list) error message. I had Office X installed before and the service worked fine. They both had the same settings entered, they were identical. I tried uninstalling Office X thinking they conflicted or something but that wasn't it. When I installed Office 2004 the import feature worked fine with Entourage but the LDAP kept giving me the message. Anyone have any ideas? Thanks -Joe Tag: Address book Tag: 49282
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 - LPAD Error I just installed Office 2004 and the directory service for Entourage gives me an LPAD (global address list) error message. I had Office X installed before and the service worked fine. They both had the same settings entered, they were identical. I tried uninstalling Office X thinking they conflicted or something but that wasn't it. When I installed Office 2004 the import feature worked fine with Entourage but the LPAD kept giving me the message. Anyone have any ideas? Thanks -Joe Tag: Address book Tag: 49281
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 - Multiple Accounts Problem Hi All, I have been using entourage for several months with no problems, I have it working with both a pop account and my exchange server at work. Suddenly, a couple of days ago, all of my exchange mail started showing up in my pop account's inbox. Any thoughts? Thanks G Tag: Address book Tag: 49280

Is there anyway to import buddylist from iChat or from Aol to use as your
contacts?...I'm look for anyway possibe to by-pass the tedious task of
manually entering all those names I've amassed over several years...Run Mac
OS X---Entourage/Address Book..thanks

Nicholas Stickley

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Re: Address book by Mickey

Mickey
Tue Jan 25 18:40:20 CST 2005

To import contacts from Address Book into Entourage, drag them to the
Desktop, and then drag them into the Entourage Address Book window. Beware
that not all fields will transfer correctly using this method. For a
transfer that preserves more information, use Paul Berkowitz's "Sync
Entourage-Address Book" script. It is not free, but it does include a free
trial period.
<http://www.scriptbuilders.net/?search=Sync+Entourage-Address+Book>

Or, use e2Sync. It is not free, but it does include a free trial period.
<http://www.e2sync.com/>

On 1/24/05 1:46 PM, in article BE1ABACA.45E%nstick5971@aol.com, "Nicholas
Stickley User" <nstick5971@aol.com> wrote:

> Is there anyway to import buddylist from iChat or from Aol to use as your
> contacts?...I'm look for anyway possibe to by-pass the tedious task of
> manually entering all those names I've amassed over several years...Run Mac
> OS X---Entourage/Address Book..thanks
>
> Nicholas Stickley
>

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

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