Hi,
There seems to be hundreds of CRM software packages out there. I am trying
to understand what makes a good CRM package. My motivation for asking is
that I am vaguely thinking of writing my own CRM package, but I need to find
out more about user requirements.
Please can you answer some quick questions for me!? Thanks!
1/ What "non-Microsoft" CRM software have you used - what did you think of
it? - and do you have a URL for it?
2/ How do you think Microsoft CRM compares to competitor products? What
does it have that the others dont, and/or lack which the others have?
3/ What are the 3 (or more?) important key features that you need in CRM
software?
Even a brief reply would be helpful to me!
Thanks!
Owen