workflow manager in CRM 3.0

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- Previous
  - 1
    - Picklists - Deleting Values Say I have a picklist called 'Type', that has 10 values. When I open Account ABC the Type = Customer. Now I delete the value Customer out of the picklist. Then when I open Account ABC, the value is removed out of the picklist BUT all the accounts maked Customer now have a blank/null value displayed as the picklist value. So the text label for Customer is gone. However, if I query via Adv Find and use the integer value that represents Customer, all the accounts still return. Is there any way to delete a value out of the picklist and still keep the text that was deleted as the value? Right now, there is no way to figure out who was marked Customer. Thanks, James Tag: workflow manager in CRM 3.0 Tag: 87919
  - 2
    - Error when attempting to install Microsoft Dynamics CRM 3.0 Laptop Client for Outlook Hello. I am having a lot of trouble installing the CRM 3.0 Laptop Client for Outlook. Here are my error messages: Error reading from file D:\PFiles\MSCRM\Client\res\web\_controls \htmlbar\_imgs\cmd-unsubscribeLink.gif. Verify that the file exists and that you can access it. Action Microsoft.Crm.Setup.Client.InstallClientAction failed. Fatal error during installation I can browse to the location mentioned in the first error and find the file, however, I cannot open it within Adobe or other similar products. There are two more .gif images with the same problem as well (cmd-subscript and cmd-superscript). All other images in this directory open normally. When I view "Properties" on the images, their sizes are comprable to the others that open fine. Here is my error message when trying to open the .gif images in Adobe Photoshop: Could not open "D:\PFiles\MSCRM\Client\res\web\_controls\htmlbar\_imgs\cmd- unsubscribeLink.gif" because the file-format module cannot parse the file. Are these three files causing the installation errors corrupt??? Do I need a different CD? Any prompt help will be greatly appreciated. Thanks, Dan Tag: workflow manager in CRM 3.0 Tag: 87918
  - 3
    - Outlook rearranging CRM contact data Hi, I'm currently a good distance into our CRM implementation and have been wrestling with the decision of whether to roll-out primarily in Outlook or the web client. The users are already familar with Outlook, and it has appeared until now to do most of what they'll need to do on a daily basis. Something has struck me today though that has got me quite worried regarding the Outlook client. Having imported a test data set of contacts into the CRM through the web client (having first spent much time - days - cleansing the data), i've gone into the Outlook client and opened, and edited, a contact address. On saving, a window pops up asking me to verify the address - that the data is in the correct fields - it is NOT (but was previously, before Outlook opened it). Firstly, this really perturbed me, i'd just spent days cleansing our data and for Outlook to rearrange it in one fell swoop is, at the least, worrying. Not only that but Outlook doesn't take any field customizations from CRM. We have no 'States' here to speak of, and the nearest 'City' is over a hundred miles away. We deal with Villages, Towns, and Counties. I've got a few questions in mind at the moment.... 1) Am I right in thinking that in this case there are data integrity problems between CRM and Outlook? 2) Has anyone come across any other data integrity problems between CRM and Outlook? 3) Is there a fix in Outlook? 4) Email tracking in our CRM is vital. Can we still do it easily if we DON'T install the Outlook client and use CRM Web and Outlook separately? I.e. can a good level of email tracking take place between the Exchange Server (which we haven't yet set up) and the CRM? Sorry for the points! Seemed the best way to communicate what I wanted to communicate. Many Thanks in advance for your feedback. Martin. Tag: workflow manager in CRM 3.0 Tag: 87916
  - 4
    - CRM creating a duplicate email I have a client that is experiencing a weird occurrence, on a regular basis. When an email is sent and tracked in CRM, they almost always copy the other 5-6 members of the company. Often, not sure if always, when you check the entity that is regarded in the email, there are two copies of the email. The original email is owned by the person who sent the email. The "copy" email is always owned by one of the persons on the CC:. The "new" owner seems to be set randomly. Anyone seen this before or have any thoughts? Thanks, -Rick M. Tag: workflow manager in CRM 3.0 Tag: 87915
  - 5
    - Problem assigning new owner to account record We are having a problem assiging a new owner to a specific account record. This problem does not occur with assigning other account records. After assigning the new owner, when the account form tries to save and refresh, this error message occurs: Duplicate Record A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again. There is no duplicate record in the system - either active or inactive. Thanks, -Rick M. Tag: workflow manager in CRM 3.0 Tag: 87913
  - 6
    - Completing Campaign Activities Hey, If I create a campaign and activities and I assign the activites to another user, is there a way for the user to COMPLETE the activities all at one time (like a mass edit function) rather than having to open every darn activities and completing it b/c that takes waaaaay to long, and if there's a quicker way, then pleeease let me know:-) Thanks so much! Tiffany Tag: workflow manager in CRM 3.0 Tag: 87912
  - 7
    - Import Multiple contacts Per Account Guys Please can you help us. We are implementing Microsoft CRM 3.0 and need to import our contact list which was maintained in Excel. Each customer has multiple contacts so we are thinking of creating Accounts first and then import the contacts but attaching them to the correct parent customer. I cannot find a way to do this. Please can you help. Tag: workflow manager in CRM 3.0 Tag: 87905
  - 8
    - Cascading account ownership to Order ownership Hi, I have read the threads regarding cascading ownership and changing the parental to cascading none. However on the Account Order there is no parental realtionship so I how would I go about preventing the ownership of the Order changing with the account owner changes. Tag: workflow manager in CRM 3.0 Tag: 87904
  - 9
    - Case Emails I want to write an email template which will be sent information to a third party (account & contact) to notify them about the service case from within a Case activity. I find that using workflow always put the email to the client, which I really dont want to do. Using templates to drop into an email (activity) I am opening seems to only give me access to global and account templates rather than case based templates I require. I can write the template easily as a Case template, but how do I access it? Tag: workflow manager in CRM 3.0 Tag: 87901
  - 10
    - How To apply security roles to ISV buttons/menus Hi all, Can anyone tell me if it's possible to apply the CRM security roles on the ISV-defined buttons and menus. Because all I've found is to enable or disable ISV for a security role. But what if I want to enable only 2 buttons for role1 and 1button an a menu for role2 ? I've searched throught the ISV definition (msdn) but it seems that you can't define security in the ISV.config So where can it be done ? Thanks a lot DA Tag: workflow manager in CRM 3.0 Tag: 87900
  - 11
    - Import Error - Lead entity does not contain attribute with name .. We have added new fields to the Lead view. We can see these fields and can add data to the fields When we try to import using the import wizard from a spreadsheet, everything goes fine ... the new fields are mapped properly and values are mapped properly , but when import, every record fails with message Lead entity doesn't contain attribute with name = new_tag1, Query builder error ? does anyone know why we get this error or how to fix ? tia jm Tag: workflow manager in CRM 3.0 Tag: 87898
  - 12
    - unable to brows for active directory objects When installing MS Dynamics CRM 3.0 i get following error message. "unable to brows for active directory objects" Server is a member server SQL2005 Standard Edition is installed Server is member of a AD domain. I am logged in as Domain Admin Anybody knows what causes this? and how to solve this?? Kind regards Dicky-Tiesto Tag: workflow manager in CRM 3.0 Tag: 87895
  - 13
    - DST in Update Rollup 2 As per http://support.microsoft.com/kb/927751, DST patch (925874) is included in Rollup 2, has fix for 'New Zealand Standard Time'. We installed update rollup 2, User are in New Zealand time Zone. Activities created after rollup 2, and falls under delta period (Oct 1 to Oct 7) is not reflecting DSTchanges. Does anyone encountered similar problem and found remedy? Tag: workflow manager in CRM 3.0 Tag: 87894
  - 14
    - CRMReports folder I was trying to create a custom web report following the instructions in one of the Microsoft Dynamics CRM books, which included creating a new web application inside de server "crmreports" folder. As I wasn't able to achieve what I was trying to with that report, I deleted it and all of its associated files. Since then I can't enter again the reports section in the CRM site, and I keep getting errors from the configuration files. Is there anyway I can restore the content of the "crmreports" folder to its initial state? The error I get right now is that the 'Microsoft.Crm.Reports.Home' type couldn't be loaded, and it's originated in the home_reports.aspx page, in the following line: <%@ Page Inherits="Microsoft.Crm.Reports.Home" CodeBehind="Microsoft.Crm.Application.Pages.dll"%> I've tried copying that .dll file to the "crmreports" folder, and to a "bin" folder inside that one, but I still can't get it to work... Anybody knows of a possible solution to this all? Tag: workflow manager in CRM 3.0 Tag: 87888
  - 15
    - Synchronization of Outlook contacts Hi , We have an issue with the synchronization of MSCRM contacts with the Outlook contacts. We have followed the below steps 1. Created a contact in MS CRM 2. synchronized with outlook o Contact shows up in outlook 3. Deleted the contact from outlook 4. updated the same contact in MSCRM ( say the email) 5. Re-synch the contact The contact does not come back to outlook. now in this situation if you reassign the contact to another person, re-synch outlook and assign him back to yourself it would re synch with outlook and appear. If any one has encountered such situation please revert back. What is the reason for this functionality ( is it a feature based on some business scenario) ? Where does outlook/ MS CRM store the data of what is synched, where we could potentially go in and reset the contacts not getting re synchronized to outlook. Thanks in advance Kiran Tag: workflow manager in CRM 3.0 Tag: 87887
  - 16
    - where could I place description for new menu item Hi All! I have add new main menu item called "CarSerwis" within sitemap, but I don't know where to put description for it. This description should be visible in Outlook client. For example, I can see entry for sales like DescriptionResourceId="Sales_Description" - but where this description is located?? thx Magda Tag: workflow manager in CRM 3.0 Tag: 87881
  - 17
    - Wrong time in workflow mail If we look at the properties of a created incident we have one that is created on 28-08-2007 at 10:46. In the workflowmanager there is a workflowrule which has the slug 'created on' as inserted field. If I look at this field the date is correct, but the time says 01:46 ? The timezone setting on the server is correct. What can be a solution? Cyn Tag: workflow manager in CRM 3.0 Tag: 87880
  - 18
    - Exposing Creating User's team membership Hi, Can anyone demonstrate (or point me in the right direction) the following:- We have a number of sites, and a number of teams which map directly to the sites and have the same name as the site (eg siteA has a corresponding team called siteA). When in an opportunity, I would like to obtain the value of the creating user's team, and use this to set a value in another picklist. I am having trouble retrieving the team membership of the user that created the opportunity. Does anyone know of a way to do this? I am not even sure where to start looking at this. Thanks Fentp Tag: workflow manager in CRM 3.0 Tag: 87875
  - 19
    - CRM with Outlook 2007 Has anyone had this issue and knows of a resolve to keep Sync Issues from reporting. The errors are so constant they eventually fill up the end users mailbox. I am asking this in CRM forum because those without CRM are not reporting a problem. - Office 2007 Sync Issues: Error syncronizing message 'calendar or contact subject' You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator. Tag: workflow manager in CRM 3.0 Tag: 87874
  - 20
    - MS CRM Connector and version of MS Dynamics GP Do you know if the integration through MS CRM Connectors in CRM works with MS Dynamics GP 10.0? I.e. if we sell MS CRM 3.0 and MS Dynamics GP 10.0, will they be able to integrate with the current version of CRM Connector? The documentation on PartnerSource only indicates integration with MS GP 8.0 and 9.0. -- cal Tag: workflow manager in CRM 3.0 Tag: 87873
  - 21
    - CRM implementation Hi, could someone please provide me some insight into the following. My business is looking very closely at implementing microsoft CRM. I will be the one in charge of this project - I am primarily a network engineer, but have had some experience with microsoft access database development. What I am looking for is some information into what would be the best training course to attend, which would give me a good head start into the CRM development for our business. Your help is very much appreciated. Jurgen Tag: workflow manager in CRM 3.0 Tag: 87872
  - 22
    - Disappearing Account Addresses Hi Everyone! I hope some one can help me make sense of Accounts â?? Addresses! I created an Address for an accounts, then click save and close. Everything appears to save fine, but once the form is saved, the record is not listed in the Accounts â?? Address list. I can find the Address using Advanced Find. If anyone can provide me with any insight, it would be greatly appreciated! Regards, A.Akin Tag: workflow manager in CRM 3.0 Tag: 87854
  - 23
    - Disappearing Account Addresses Hi Everyone! I hope some one can help me make sense of Accounts - Addresses! I created an Address for an accounts, then click save and close. Everything appears to save fine, but once the form is saved, the record is not listed in the Accounts - Address list. I can find the Address using Advanced Find. If anyone can provide me with any insight, it would be greatly appreciated! Regards, A.Akin Tag: workflow manager in CRM 3.0 Tag: 87853
  - 24
    - Adding Users from trusted domain Our Company uses Dynamics CRM 3.0. We have two domains. First a Windows 2003 based domain (lets call it W2003DOM) and second a Windows 2000 domain(W2KDOM). Between both Domains exists a external, bidirectional trust. We have Sharepoint, Exchange and CRM running in the Windows 2003 Domain. Members of the Windows 2000 domain can access our Exchange (mapped at disabled accounts in W2003DOM) and Sharepoint without problems. When I try to create a new CRM user who exists in the W2KDOM using Deployment Manager , I can list all users of the Domain, chose one, give it a role and so on. But the process finished with an error: (80072030) - SOAP Server Application Faulted Any hints how to solve this? Tag: workflow manager in CRM 3.0 Tag: 87851
  - 25
    - Workpalce - activities does not show lead name When opening the Workplace, I cannot see either customer or contact name and the "Regarding" pane is empty. What to do ? Tag: workflow manager in CRM 3.0 Tag: 87850
- Next
  - 1
    - Freelance work Does anyone know of someone who does freelance work for CRM? Our company is looking to pay someone to write code for CRM. Tag: workflow manager in CRM 3.0 Tag: 87849
  - 2
    - Reset customization Is there a way to reset all customizations made in Microsoft CRM to the default values without having to reinstall the system? A lot of people at my company have tried to customize the system and now it's a mess. The main concern is that 'contacts' now has attributes for an internal employee, not a contact at a customer (as we would like it to be). Tag: workflow manager in CRM 3.0 Tag: 87847
  - 3
    - Wierd CRM Problem I am running CRM 3.0 SBE on SBS 2003 Premium. I have 17 CRM CAL's and 10 Server CAL's. I have 3 names users setup in CRM. Everything worked perfect when I was the only one logging in doing the customizations. I gave another person access to the system for testing purposes. Since then I lose access intermittently. I access through IE 7 and the server comes back as cannot find server. If I access the crm server via IP (192.168.1.XXX:5555), it prompts me for the login. I enter the information and when the first window closes the second window never comes up. If I then go to http://crmserver:5555, I can access with no issue for about 30 minutes, but then for no apparent reason, no more access. I have the server here in my office so I can access any part of it I need to. I have checked the webserver logfiles and don't see anything strange. I checked the EventViewer and nothing funny there either. I am pulling my hair out trying to track this down. Hopefully someone has had a similar problem and can point me in the right direction. Thanks, Brent Tag: workflow manager in CRM 3.0 Tag: 87842
  - 4
    - Custom Contacts Find View Hi experts! I would like to know if I can create a custom view to find filtered contacts... I have create a new entity related to contacts and when the user click on the look up should appear only some contacts that are related to a specify account. Is there any way to do this??? Thanks and regards!! Pablo -- Pablo GÃ³mez Tag: workflow manager in CRM 3.0 Tag: 87841
  - 5
    - Duplicate Emails CRM users are receiving duplicated copies of outlook inbox email messages in their assigned folders. I suspect this has something to do with the CRM exchange router and the rules it has created. I have removed and re-applied the rule numerous times with no effect.... any ideas out there? Tag: workflow manager in CRM 3.0 Tag: 87840
  - 6
    - Setting up services in CRM I am trying to setup a service in CRM whose required services are dynamic - meaning it is not pre-set to 1 - 20. The reason for this is if I go to set up a new activity and the service is set to Quantity 1 but I selct two people (in this case two engineers), it pops up an error. This is pretty irritating. If I set up the service to have two resources and select only one, I get the same irritating error. Bottom line, sometimes I only need one resource and other times I need more. I hate to setup multiple selection rules to avoid getting this error. Any other way to do this? Ethan Tag: workflow manager in CRM 3.0 Tag: 87839
  - 7
    - Hiding "Create Quick Campaign" button Hi, Can anybody help me on hiding the button in Account entity. I want to hide "Create quick Campaign" button in Account Record. Thank You Vinod Tag: workflow manager in CRM 3.0 Tag: 87837
  - 8
    - Hiding "Create Quick Campaign" button Hi, Can anybody help me on hiding the button in Account entity. I want to hide "Create quick Campaign" button in Account Record. Thank You Vinod Tag: workflow manager in CRM 3.0 Tag: 87836
  - 9
    - Hiding "Create Quick Campaign" button Hi, Can anybody help me on hiding the button in Account entity. I want to hide "Create quick Campaign" button in Account Record. Thank You Vinod Tag: workflow manager in CRM 3.0 Tag: 87835
  - 10
    - Data Fields in e-mail templates? Hi, i'm currently writing an app in c# that uses the vsto classes and connects to my crm database in order to implement e-mail funcitonality for custom entities. ie, allowing me to attach and e-mails to my custom, consumer entity. i've come to a slight impasse however when dealing with templates. obviously, i need to incorporate crm templates into the funcitonality and that works fine until i have to interpret the data fields that get added to the template. the structure seems simple enough when the display field is on the view specified, like for instance "systemuser/name" and i can deal with that no problem, but i'm a bit confused as to how to interpret queries in the xsl when it uses a foreign key to another view, ie "incident/prioritycode/@name". since there is no name column on the incident view, i'm wondering how crm interprets this? it's easy enough to locate manually but i need to write code that can be intuitive to all the different structures. any help or a pointer in the right direction would be massively appreciated! nemanja Tag: workflow manager in CRM 3.0 Tag: 87833
  - 11
    - Setting the text color of deactivated fields? By default, the text color in deactivated fields is set to a pale grey color. Could someone please tell me if it's possible to set this color to something else? Thanks. Tag: workflow manager in CRM 3.0 Tag: 87827
  - 12
    - How do I set the color of a section on a form? I am able to set the background color of the whole form with the following code. document.body.style.backgroundColor="#123456"; Does someone know if its possible to set the color of just a section on a form? Thanks. Tag: workflow manager in CRM 3.0 Tag: 87826
  - 13
    - bulk email and fax router serivce The Bulk Email and the Fax Router service stop at the same time everyday, does anyone know why this is, or can i change the time to something out of hours. Tag: workflow manager in CRM 3.0 Tag: 87824
  - 14
    - The new CRM VPC "Cannot display web page" I am attempting to run the new CRM VPC image. I have an internet connection and everything else seems to have downloaded properly, but I can't launch CRM. Neither through Outlook nor Web client. Any suggestions? Thank you! Tag: workflow manager in CRM 3.0 Tag: 87813
  - 15
    - Dynamics CRM-Accounting Pro 2007 Why is there not a connector for CRM to Account Pro 2007? Especially since there is one from CRM to business contact manager?! I thought microsofts big plan was to integrate everything, yet these two softwares, which would seem like a perfect fit to me, do not even talk to each other. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=0a18da38-1396-4dec-af83-2046a334e0b4&dg=microsoft.public.crm Tag: workflow manager in CRM 3.0 Tag: 87811
  - 16
    - Opportunities & Opportunity Products Has anyone found a way to be able to select more than one product at a time under an opportunity? Tag: workflow manager in CRM 3.0 Tag: 87803
  - 17
    - J Script for conditional statement Is there a sample j script out there for a date based on a certain condition? I have no idea about j scripts. Tag: workflow manager in CRM 3.0 Tag: 87801
  - 18
    - Hard code a value in text field Can I hard code a value in the text field with out the user having to fill it out every time? Tag: workflow manager in CRM 3.0 Tag: 87800
  - 19
    - Separate Local data set for Outlook synchronization To avoid duplicate records, we downplay the use of record "ownership' to users, and have an open security model so users within the BU can read and write to all records. However, some of the users would like certain contacts to synch to their Outlook contacts folder and since this is driven by the contact records' owner, the only option is to create a copy of the record owned by each team member that wants to synch. I would love to see Microsoft develop a separate Local Data set that drives only the synchronization to Outlook. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=c4d97af8-6fc1-4adb-b23c-e36412e02c6e&dg=microsoft.public.crm Tag: workflow manager in CRM 3.0 Tag: 87799
  - 20
    - Post uninstall AD Cleanup We lost our CRM 3.0 Server to a drive failure and chose not to recover it. I'm looking at AD to see what needs to be cleaned up. The install created a <domain>CRM OU with a few levels and at least 20 MSCRM* security groups. Can I just delete this stuff out of AD? Tag: workflow manager in CRM 3.0 Tag: 87798
  - 21
    - print quote for customer When I Use the functionality "print quote for customer" for quotes with write in products added the chosen Word template opens but it's impossible to complete the merge because the mail merge wizard doesn't work normally. Furthermore when I go back to the quote form appears the message: "An Error has occurred. For more info contact your System Admin" Can anyone help me? Is it a bug or a mistake of mine? Thank you Tag: workflow manager in CRM 3.0 Tag: 87797
  - 22
    - CRM list web part authentication question We have SharePoint 2007 and CRM 3.0 and would like to install the CRM list web part (http://www.microsoft.com/downloads/details.aspx?FamilyId=BC9B3526-DECF-4057-A530-91840C0D5401&displaylang=en). The problem is that we have NTLM authentication setup and need to keep it that way and the CRM list web part needs to use Kerberos authentication. From what I have read is that you can only have one authentication method per zone. With this in mind I was wondering if it would be possible for me to create a new zone within SP and have it use Kerberos authentication. Iâ??d setup the CRM list web part within this zone and then create a link to it from our default web page. I know this would only work internally and that is fine. I just want to know if this idea would work and if anyone else has tried it. Thanks, Joe Tag: workflow manager in CRM 3.0 Tag: 87796
  - 23
    - Ms CRM 3.0 installation and problem with Reporting Services Hi, I'm trying to install MS CRM 3.0 with Windows 2003 SBS during the installation, in the component check step I see this error: (Reporting Services check) The edition Workgroup Edition of SQL Server specified it is not supported from this installation of SQL Serveur Reporting Services; the supported editions are ENT Edition and STD Edition... How Can I resolve it? Thanks Tag: workflow manager in CRM 3.0 Tag: 87793
  - 24
    - Unable to Create Entities Have an interesting problem. We create attributes on entities without any problems. When trying to create an entity we get the message below: "An error has occured. For more information, contact your system administrator." The installation is on roll-up 2. The user has full access as the user is classified as a System Administrator.Anyone experience this or have any ideas to try? John Tag: workflow manager in CRM 3.0 Tag: 87790
  - 25
    - Convert Campaign Responce and source campaign Hi, I have a problem with source campaign field in the opportunity form. I launched a campaing to a leads marketing list. When I create manually a new contact and a new opportunity from a campaign response by 'convert campaign responce' button the source field in the opportunity form is empty, it it does not contain the campaign name. Why? Is there any ideas for this problem? Regards Tag: workflow manager in CRM 3.0 Tag: 87785

Is it possible to use Workflow Manager to trigger the sending of an e-
mail to certain users if any change is made to an Account?

Re: workflow manager in CRM 3.0 by Larry

Larry
Wed Aug 29 20:18:04 CDT 2007

Workflow does not recognize an Update Event to trigger a workflow. However,
you can create a workflow that will capture the Modified On date (using the
Add Date Time assemblies included with CRM) and waiting for it to change.

"chris.markus@symphonyasset.com" <cmarkus@gmail.com> wrote in message
news:1188430800.418351.103950@l22g2000prc.googlegroups.com...
> Is it possible to use Workflow Manager to trigger the sending of an e-
> mail to certain users if any change is made to an Account?
>

RE: workflow manager in CRM 3.0 by imumar

imumar
Thu Aug 30 02:16:01 PDT 2007

Hi Chris,
Workflow Manager dont give any direct event for update. The workaround is to
create manual workflow and than call it in on create event. In manual
workflow check for change as Larry Lentz is guided.

Another option which is mostly used in such cases is to use update callout
but callout requires programming skills. If you have access to some CRM
developer than its better to get implemented a update callout for account for
sending emails.
--
PLEASE do click on Yes or No button if this post was helpful or not for our
feedback.

uMar Khan
Email for direct contact: imumar at gmail dot com

"chris.markus@symphonyasset.com" wrote:

> Is it possible to use Workflow Manager to trigger the sending of an e-
> mail to certain users if any change is made to an Account?
>
>