tracking emails in CRM from non-primary inboxes...

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- Previous
  - 1
    - Mail stuck in Outbox Hello, We just installed the Outlook CRM client, and immediately, emails that are tracked in CRM are getting stuck in the Outbox. We've tried to drag the emails back to the Drafts box, and then open them and resend them, but they still get stuck in the Outbox. What can I try? We're running CRM 3.0 on a SBS2003 box. Thank you! Chester Tag: tracking emails in CRM from non-primary inboxes... Tag: 97540
  - 2
    - Opportunity Products in 4.0 Is there a bug in 4.0 with regards to the addition of opportunity products to the opportunity? I can't figure this out but I've done all the set up of units, unit groups, price list items just as it was in 3.0, but yet when I try and add a price list to the opportunity in 4.0 the lookup list is empty. It seems hard to believe there's a bug in the product as it worked in 3.0 but then again I've analyzed this from every angle and I cannot see that I'm doing anything wrong in terms of set up. Help is appreciated! Tag: tracking emails in CRM from non-primary inboxes... Tag: 97538
  - 3
    - Data Migration Wizard for Microsoft Office Outlook with Business C Is there anyone, who have experience, in using the "Data Migration Wizard for Microsoft Office Outlook with Business Contact Manager" to import data to Microsoft CRM? My question is primary, if it is simple to use the tool and if all information can be imported? Best Regard CD Tag: tracking emails in CRM from non-primary inboxes... Tag: 97535
  - 4
    - CRM 4.0 Distribute Campaign Activity Button not showing When we go into a Marketing Campaign with a Marketing list of Contacts and create a Campaign Activity be it a Phone Call, Email, Email Merge etc and save it the CRM 4.0 Distribute Campaign Activity Button does not display / is not avalible to click to distribute. We have tried it with the user having the CRM System Administrator Security role but no change. Any ideas? Thanks Tag: tracking emails in CRM from non-primary inboxes... Tag: 97525
  - 5
    - Default value of Pricelist to retail on Opportunity hi I want to default the value of price list to retail on the opportunity form. the price list is a lookup field. how do i go about this please? thanks heaps and regards R Tag: tracking emails in CRM from non-primary inboxes... Tag: 97523
  - 6
    - Root Business Unit Hey everyone, Is there any way to change the name of the root business unit? Thanks! -Gus Tag: tracking emails in CRM from non-primary inboxes... Tag: 97518
  - 7
    - how do i set my filters to only show me Leads with follow-ups? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97517
  - 8
    - CRM 4.0 Data Import/update tool Hi all, Does anyone know why the Codeplex website is no longer available? It seem to have this great import/update tool for CRM 4.0: http://www.codeplex.com/Wiki/View.aspx?ProjectName=MSCRMimport Is there anywhere else we can get this tool? Thanks! Harry Tag: tracking emails in CRM from non-primary inboxes... Tag: 97516
  - 9
    - Hi everyone! Tag: tracking emails in CRM from non-primary inboxes... Tag: 97515
  - 10
    - unable to login to Internet Facing Deployment I've set up a test CRM4 system, and configured IFD using the IFDTool. If I try to connect to the CRM system via Internet Explorer, from a remote network, I see a CRM Forms-based Authentication login screen. However, no credentials appear to work. Regardless of what user account I try, the creds aren't accepted. I've verified that anonymous access is enabled on the website, and that Windows Authentication is checked. I've verifed that the MS CRM Asynchronous Service is running. I've also checked that the IUSR_servername account password is set to never expire, and that account is used for anonymous access. Anybody know what else I can check? Thanks, Steve -- Using Opera's revolutionary e-mail client: http://www.opera.com/mail/ Tag: tracking emails in CRM from non-primary inboxes... Tag: 97514
  - 11
    - Need help on setting up users Hello all, I am a complete newbie when it comes to CRM. I finally got it installed and I can log into it now http://ironwood-crm:5555 I go to my url and get prompted for credentials and I put in my user ID and Password which I am domain admin with all privelages. Now I want to set up a few other users so we can get to testing and setup. I go to Settings/Business Unit Settings/Users I see me as the only account. If I try and add my boss for example I get an error. The setup is SBS2003 fully patched with SQL Server 2005 standard edition I think and CRM 3.0 all installed on the same machine. I am not running Exchange server so we are doing this without Exchange. I already had a Server 2003 Enterprise Edition server for my main AD, DNS, Etc.. so when I setup the SBS 2003 Server I had to make it a member server and brought over the appropriate roles for AD administration etc.. SO I have a OU called CRM users but I dont want to have to create seperate login for our employees just to use CRM. I want them to just be able to use there normal Domain logins. how can I got about this? Cheers, Chris Tag: tracking emails in CRM from non-primary inboxes... Tag: 97505
  - 12
    - Email Text in Reports Does anyone know how I can get the Email Text (Activity Description for an Email) to display nicely in a Report or Advanced Find? As it is currently (with all the HTML tags) it is totaly useless. I saw a "suggestion" posted from 2006 to which Microsoft replied that they would look into it, but I am running CRM 4.0 and I can't seem to find that setting. Thanks. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97503
  - 13
    - Email to lead Hi, Is this possible? When I recieve a mail in my queues, can I then some how convert this to a lead, where it automaticly have grabbet the text from the body of the mail in to the company, name, email etc. fields? The email will be sent from a website, so the format will always be the same. Name: "Test name" Email: "Test@email.com" Etc..... Some one out there have an solution? -- Best regards, Anders Jeppesen MCP, MCTS, MPV CRM Gruppen ApS Tag: tracking emails in CRM from non-primary inboxes... Tag: 97502
  - 14
    - CRM 4.0 for the Visually Impaired I heard that CRM 4.0 has some functionality for the visually impaired. Can anyone point me in the right direction to find out more about this? Thanks. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97496
  - 15
    - Critical import issue on Dynamics CRM 4.0 (bug?) Hi guys and ladies, I'm using sdk for data map creation and import. This is the scenario: imported record has one lookup field referencing the entity itself. Let's call this field New_lookup. I have both "system" and "source" lookup mappings set up. The lookup is resolved searching on a String property. Let's call this New_externalid. Now, if I'm importing a record that has a value on New_lookup that references an invalid record, the transformation asyncservice creates an Error Row with the message "cannot resolve lookup". This is right. EXCEPT in case the record I'm importing references a record that's not imported. In this case, the transormation service gives an error "An error has occurred. Try this action again.", but THE RECORD IS IMPORTED. So you have a row with an error that gets imported. Example: New_externalid New_lookup Name 1 Name1 << Ok 2 1 Name2 << This lookup has a valid values. Ok 3 5 Name3 << Invalid values. Failure handled correctly 4 3 Name4 << Reference to a row with an error. FAILURE, BUT THE RECORD IS IMPORTED! The problem wouldn't be so annoying if it would be possible to change lookup values using an update import. But, as far as I know, update imports do not process lookup mappings. They simply ignore them. Please, could someone tell me if I'm doing something wrong? Except using crappy import function, I mean. Any help would be really appreciated. By the way, did anyone tried to map a large (> 100 values) picklist? In my experience, the import gives a Failure without further indications. Someone could confirm? Alberto Chiesa Tag: tracking emails in CRM from non-primary inboxes... Tag: 97495
  - 16
    - Multi-Lingual fields Salutation Hi, I need advice on multi lingual field in CRM. I would like to have all my fields (Salutation - Miss, Mister, ....) in English language. The contacts can be from different countries (UK, Germany, Italy). Then when I decide to send e-mail or mail merge to contacts i would like to decide in which language will be the letter or mail. So when i decide that the letter will be in German language the salutations should be translated to German language (Mister =3D Herr) so that the mail merge will not use English fields but German. How to do some kind of code lists for country for salutations and other field that should be traslated on mail merge? --------- code list for salutation english: Mister german: Herr italian:Signore Thanks for advice and help. Ale=9A Tag: tracking emails in CRM from non-primary inboxes... Tag: 97493
  - 17
    - Send e-mail for a future day I have a task. I need to receive e-mail reminder 5 days after task is completed. Unfortunatelly MS Dynamics 4.0 does not work properly, because the workflow that should send the e-mail, send it 30 minutes after the task is completed !! In start and actual start date for the e-mail(that should be send from the workflow) I had put down "5 days after task is completed" ! Any suggestions, please. Regards, Omega Tag: tracking emails in CRM from non-primary inboxes... Tag: 97492
  - 18
    - workflows How do you create a workflow if you are using the web client instead of the email client of crm 3.0? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97480
  - 19
    - No Attribute error when trying to save an account with parent acco I tried to add a parent account to an account form. The name of the parent account is displayed correctly in account form, but when I press Save or Save and Close button, I get "No attribute" error on the screen. The information about the parent account is not saved. I have made few customizations, but really donÂ´t think that they cause this problem. ThatÂ´s because as long as I donÂ´t touch the parent account field, save function works correctly. Who can I locate the reason for this problem? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97479
  - 20
    - Migration from Lotus Notes Base CRM to MS CRM Hi, we need to migrate the data for a client who is using Lotus Notes base CRM, to MS CRM. Please provide any information regarding the same. Are there any tools available to do this? Thanks Sunil Tag: tracking emails in CRM from non-primary inboxes... Tag: 97473
  - 21
    - Opportunity - Opp product / error Hello, I have a question/bug(?) concerning opportunities, products and the estimated revenue. For a client of us, we need to default the revenue option to "user provided" and put the field to "read only" so no total revenue ican automatically calculated on the opportunity level. THey always need to enter the total revenue manually. But if I now add a product from the PriceList to an OpportunityProduct, the price_per_unit of this product from the PL is not fetched, and no total_amount is calculated on the Opportunity Product Level. If I now re-open the Opportunity Product, I/the_user sees the error message on top of the screen: "The following error occured: An error occurred during pricing of a detail line item." Results: Product: x ... Unit: Y Price per unit = 0,00 Quantity=100 Amount=0,00 I dont think it should be the case that if on Opportunity Level "user calculated" is provided, that on Opportunity_Product level no total_amounts are being calculated. Am I correct? So is this a normal result of my actions, or is there some sort of a bug? Thanks in advance, kind regards, Sebastiaan Dewolf Tag: tracking emails in CRM from non-primary inboxes... Tag: 97468
  - 22
    - Workflow Rule Failing in 3.0 Hey, So I'm not sure why this "Create" WF rule keeps failing, but I have a picklist in a task that is set by the WF rule, based on entity conditions. If the conditions are met the Picklist is set to "Yes" (the picklist has 3 values, "Yes", "No", and "N/A"). I have some OnLoad code that checks this value, and if the Value is "Yes", a function that captures the Click "Save As Complete" event throws an Alert and prevents the action. Thing is, the Workflow rule doesn't set the field and if I go to the Workflow Monitor, I see this error: Update: [My Field] = Yes | [Date/Time] | Fail | Error code: 80041103. Query Builder Error. No Attribute. I have not altered/added/removed any of the Picklist values after creating this Rule, nor did I change the Display Name, Schema Name, or Lable Name. So what gives?? --MD Tag: tracking emails in CRM from non-primary inboxes... Tag: 97464
  - 23
    - Fax Integration Can anyone pls give some idea on how stable and successful is fax integration in Microsoft CRM ? Of course I will be using the SBS 2003. I have read the documents but just want a general opinion on the 'practical usage' in realtime environment by someone. Thanks Tag: tracking emails in CRM from non-primary inboxes... Tag: 97461
  - 24
    - CRM Web to Lead Question Hi, I have a piece of code that I found through codeplex that creates a Lead whenever an individual fills in a form on a website (found here: http://code.msdn.microsoft.com/CRMWebToLeads/Release/ProjectReleases.aspx?ReleaseId=294). Unfortunately, this code was made for 3.0 and I'm having trouble getting this working for 4.0. Has anyone had any success getting this in for 4.0? Any help would be greatly appreciated. -James Tag: tracking emails in CRM from non-primary inboxes... Tag: 97459
  - 25
    - CRM Live 4.0 Customizations Import Does any know if CRM Live 4.0 has the ability to import customizations from a hosted environment? I tried importing customizations from a 4.0 RTM VPC to CRM Live and ran into a bunch of errors. Is there a tool I might need to use to get this in? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97458
- Next
  - 1
    - Archiving tracked emails - CRM 3.0 and Outlook 2003/2007 I've been searching for some confirmation on this subject with no luck. I hope I can get some experienced help on this question. What happens to tracked emails in the CRM database when we move the original email off of the Exchange server and into an archive folder? We're trying to develop an archive strategy for our users' mailboxes and we've been led to believe that if we archive the emails out off of the Exchange server, they will then be removed from the CRM database. Does anyone have the answer to this? Thanks in advance, Mike Gschwind Tag: tracking emails in CRM from non-primary inboxes... Tag: 97446
  - 2
    - Email reminders in CRM Is it possible to set up email reminders in CRM if you are not using the Outlook client? I am using the CRM 3.0 web client and I need to send out emails when I get certain information about certain clients. 1 week later I need to email the same people again with another document, and a week after that another document. Any help would be appreciated. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97445
  - 3
    - Service Selection Rule in CRM 3.0 not being obeyed Hello, I've got a strange problem with CRM 3.0. I've got a service selection rule set up to select resources in such a way that it should be the least busy from any site from a resource group. The thing is that the allocation of sessions is definetely not being done to the least busy site. In fact, some sites only get allocated sessions when the rest of the sites are full and have no more available sessions. The facilities in the resource group are identical apart from the site and business unit. Should they all be in the same business unit? Any ideas? TIA Tag: tracking emails in CRM from non-primary inboxes... Tag: 97443
  - 4
    - Struggling with resource allocation and services I'm trying to implement the last stage of our CRM and that's the scheduling of resources. We offer services to clients but the resources vary considerably. I started by defining services and adding specific resources. This works ok but if I try and add an extra resource (like a record deck) I get an error as that resource isn't specified in the service. If I try and make a service with all the possible resources in it and then select specific resources I have the problem that the service has to define either a specific number of resources or all of them. Is there an elegant way of defining a service with selection rules that will let me select any number of the resources linked to it? Thanks Tag: tracking emails in CRM from non-primary inboxes... Tag: 97442
  - 5
    - Purge Workflow Logs Hi, I cannot purge my workflow logs. If I try to purge them from the Workflow Monitor they never go away. I have tried running the SQL script that I found in the Optimizing CRM 3.0 document which purges the workflow logs and it fails. I have run other scripts from this document with success. Does anyone know how to get rid of these? The Optimizing CRM 3.0 document clearly states that letting them continue to grow is not good. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97439
  - 6
    - CRM 4.0 Campaign Activity - Undeliverable Email So here is my dilemma. I have CRM 4.0 and the Exchange E-mail router set up. The exchange e-mail router is set up so that users may use the forwarding mailbox for receiving e-mail or they may use the e-mail router if they supply their credentials. All outgoing mail is configured in the e-mail router to use the Exchange SMTP server. All of this is working fine. Now my overall goal in all this is to allow me to send a Campaign Activity of type e-mail to a marketing list. I want all undeliverable messages (the message is bounced back) to show up in the Failures section rather than having them show up as Sent in the Email Messages Created section of the Campaign Activity. Is this inherit functionality within CRM? Is there a difference in functionality for how undeliverable messages are handled between the email router and forwarding mailbox methods? Could I get a workflow to do this for me? By having undeliverable messages show up as failures I would get better reporting. I would then also be able to export the failures to excel so that I could run updates on those users to remove their e-mail addresses. RAWCRM Tag: tracking emails in CRM from non-primary inboxes... Tag: 97438
  - 7
    - crmaddin.dll Hi all, still in our pilot test phase for the Outlook Client for CRM 3.0 / Outlook 2003 and have just got another problem. Yet another user who's crmaddin.dll seems to be playing up. I've found this link that talks about the problem a bit but doesn't give me a solution that I can use... http://blogs.msdn.com/mscrmfreak/archive/2006/04/27/584957.aspx We're wanting to roll this client out on approx. 200 pcs. While the unistall CRM client, redo the Windows profile, re-install CRM client method does work, we clearly can't apply the same solution each time one of the users loses the possibility to use the CRM client menu. The Roll Up 2 has been installed on his pc. Apparently this can happen if the CRM client isn't used on a day to day basis. Surely there must be a solution for keeping it stable on a pc? Does anyone have any other ideas, please? The user does not have local admin rights and we won't be able to give them to him and the 200 other users who should have this client installed. Any help will be greatly appreciated. Thanks in advance. Christopher -- Christopher Grove Tag: tracking emails in CRM from non-primary inboxes... Tag: 97437
  - 8
    - Update multiple records I have a custom entity form setup to populate a URL field with the record's URL upon a save event. The problem is that I have over 600 existing records that need the URL to populate. Is there any way to populate this field without having to access and save each record individually? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97435
  - 9
    - CRM v3.0 Security Requirement? Hi, We currently have 'read only' access for all CRM users for all Accounts in CRM. This is what the business required so they can easily check if an account already exists in the systen (ie help avoid duplicates being entered). The business now have another requirement where they wish to keep the above - but - also have want to have a small number of accounts that are only visible by a small number of sales people (ie sensitive accounts). Is it possible to set security up to accomodate this? Any help would be appreciated. Thanks, Tony. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97433
  - 10
    - Want to enable "Direct E-mail via Mail Merge" in MS CRM 3.0 When i push the Direct E-mail via Mail Merge : YES-option in the MS CRM 3.0 system it just goes back to "No" when i refresh!? Rolles and so and are fixed and ready! Is there any other way to change it to "enabled"? Regedit? a config file? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97432
  - 11
    - Error Loggin onto CRM 4.0 Hi, We have an issue bringing up CRM 4.0. We've been building out the Service Scheduling area last week, and now we get this (Dev) error when we attempt to log in: The Key specified to compute a Hash value is expired, only actived keys are valid. Expired Key: CRMKey(Id:...long GUID...) The full stack starts at the Microsoft.Crm.CrmKeyService.ComputeHash(CrmKey key, Guid scaleGroupId, HashParameterBase[] parameters) Has anyone seen this? --MD Tag: tracking emails in CRM from non-primary inboxes... Tag: 97429
  - 12
    - Just upgraded test 3.0 install to 4.0, weird error when opening account? We are working on a full implementation to crm 3.0 in our office. Still working out some of the bug there. So, we decided to upgrade our test box to 4.0, so we can see if any of the bug we are having are worked out in 4.0. It appears that maybe they are... YAY :) But, when i open an account in 4.0, i get an error box that i have to hit OK 4 times, then everything is alright, and i can see the account, and check everything out. here is the error that is in the bottom of the pop up: http://127.0.0.1:5555/companyname/_common/error/dlg_error.aspx?hresult=Not%20available&errmessage= Thanks in advance... this NG has help in more ways than you can imagine!! Tag: tracking emails in CRM from non-primary inboxes... Tag: 97428
  - 13
    - CRM 4.0 - Implementing sales process as an opportunity workflow Hi, My customer has very complex sales processes that must be implemented in crm. I've created a workflow on the opportunity but run into several problems. 1) My customer must be able to skip stages (or better, jump to or start the process in a particular stage). I it was possible to skip in the old crm 3 sales process and I've read its possible in CRM 4 but I can't find a way to do this. How do I skip a stage? 2) Is it possible to show what stage they are in without viewing the whole (complex ) workflow under "workflows"? Of course, I can add a field and update it whenever you enter a stage but are there better ways to solve this? 3) The CRM 3 sales process waited until all tasks in a stage was completed before proceeding to the next stage. It also updated the probability of a sale. I can't find this option in CRM 4. Do I really have to create a "(wait for activity to complete OR wait for activity to be cancelled)" for every activity and add a "sett field 'probability' to n%'" in every stage? What happends if the user deletes the activity? Will the whole workflow become corrupted/defunc? 4) Is there a way to skip a step in the workflow? It seems to me the old sales process was far better than the new workflow-approach to sales processes. Am I missing something? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97425
  - 14
    - View using attributes of several tables (entities schemas) Is it possible to set a view that is made of more than one entity in CRM 4.0? This is for display and lookup purposes not for reporting. It requires to have an option to choose in the check boxes attributes of the entity that is in database relationship with the entity that the view is being done from. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97424
  - 15
    - Error while installing languega pack, CRM 4.0 Hello, I installed succesfully the german language pack for crm. When I try to activate this languega pack over the Webinterface i get an error. The application log tells me this: Source: MSCRMWebService Description: MUI Provisioning failed. Error: Thread was being aborted. Any ideas? I searched in previous entrys here, but wasn't able to find a solution. Thanks! Regards Rene Tag: tracking emails in CRM from non-primary inboxes... Tag: 97423
  - 16
    - MSCRMAsyncService eating up all CPU performance Hi, We now have implemented a couple of single server/processor 4.0 installations. But often (on 64bit OS) we see MSCRMAsyncService eating up all CPU and a lot of memory from time to time; making working with CRM impossible. Could not be that the service is bussy on something, because CRM is installed from scratch with no data. Anyone? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97422
  - 17
    - Oppertunity recalculate and estimated revenue issue I have CRM 3.0 and the oppertunity records for booking records for our jobs. Currently we've been attaching them to training courses and automatically having the fee copied into the est revenue field. I'd been ignoring the system or manula calculation option. However I'd noticed that choosing system calculated and clicking recalculate or closing and opening the record was wiping my previous est revenue figure. I've gathered that this function looks at any "products" associated with the booking and places that value in the est rev field. Is it possible to control the scope of this system calculate revenue function to include services or anything else or will it only work for product? Thanks Tag: tracking emails in CRM from non-primary inboxes... Tag: 97421
  - 18
    - email attachment to multiple recipients, CRM 4.0, marketing list email attachment to multiple recipients: Can this be done in CRM 4.0? Using marketing lists should enable sending attachment to multiple recipients. What is the solution, in terms of using the given customization GUI in CRM 4.0? 10x Tag: tracking emails in CRM from non-primary inboxes... Tag: 97420
  - 19
    - Enterprise server with multiple organizations Scenario: Organization has CRM 4.0 Enterprise version with three diffrent organizations. Goal: When CRM user goes to meeting with their client, they want "the big picture" of the customer data from all of three CRM environmets. Question: Is it possible to build report, that gathers data from multiple CRM organizations within one Enterprise server? If so, how many licenses/user is needed? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97419
  - 20
    - Configuration of Microsoft Outlook Client 4.0 Hi every one, I have installed Microsoft CRM outlook Client 4.0 but unable to Configure it. I am confused as to what to specify for Intranet and External Web Address because it gives me the error " Unable to connect to the remote server " So i would like to know what are the steps to performed after installing the Client and before Configuring the Client and what to fill in the Address of Intranet and Web Address. Do we have to make the the server IFD enable? Thanks in Advance Tag: tracking emails in CRM from non-primary inboxes... Tag: 97415
  - 21
    - microsoft.crm.setup.server.add service accounts to sql access grou Installing CRM 4.0 on a clean machine Win2003 SP2, SQL server 2005 SP2, IIS 6.0 all with default settings. I receive "green checks" but during actual CRM installation it fails with the following error: "microsoft.crm.setup.server.add service accounts to sql access group action" Any ideas? Tag: tracking emails in CRM from non-primary inboxes... Tag: 97406
  - 22
    - Error code 80040204 event on CRM server caused by workflow errors seem to be caused by rules owned by CRM users with Admin rights and invoked by them. What account should run the workflow services? Manual run of these automatic rules seems to work. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97404
  - 23
    - Outlook client not loading Some (but not all) of the Desk Top clients hang when they try to load the CRM Plugin. The process of loading the plug in gets as far as "Propagating Lanuguage" and then it hangs. We have tried to run the diagnostics tool but it fails to run. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97403
  - 24
    - Sending CRM email when outlook has multiple accounts Here is my setup: I have an outlook user (2003) with an exchange (also 2003) account and a pop3 account in their profile. The exchange account is the default account. CRM (ver 4) is set to use outlook as the sender. When email is sent from the CRM web interface it goes out over the exchange account, I need it to go over the POP3 account. If I try this with just the POP3 account it works with out problems, do I have to change the default account to the POP3 account? Is there a work around to tell the CRM which outlook account to use? I would rather not change the email setup as most of the email is still sent via exchange. Tag: tracking emails in CRM from non-primary inboxes... Tag: 97402
  - 25
    - crm outlook client cant go back online I have one outlook client from a CRM 3 to CRM 4 upgrade that was successfully upgraded. The client is an offline client and configured for syncing. The installation and configuration of the outlook client was successful, however, when i went offline for the first time, I could not go back online, and havent been able to get back online since. I get an error message that reads: The Microsoft CRM command bar could not be loaded into Microsoft Outlook. Restart Microsoft Outlook and try again. HR=0x800a01a8. Context=. Function=CAddin::HrInitializeUI. Line=142. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. When i restart Outlook i get the same behavior. I have ran the diagnostics wizard without success. Any suggestions are highly appreciated! Tag: tracking emails in CRM from non-primary inboxes... Tag: 97401

We have some CRM users that are responsible for generic customer care type
issues. They want tracking and email correspondance to come to/from this
"customercare" address instead of their own primary address. Typically,
they receive these emails in a seperate email container (in exchange) that
has an address of customercare@mycompany.com What's the best way to allow
them to track emails from these non-primary inboxes? I do not have any extra
client licenses to create another CRM account, so I don't think that is an
option for me. I'm on CRM 3.0, but plan to move to 4.0 soon. Has this
aspect improved any?

Thanks,
--
Sketchy

Top

Re: tracking emails in CRM from non-primary inboxes... by Peter

Peter
Fri Mar 14 12:00:13 CDT 2008

Why not use email-enabled CRM Queues? Your scenario fit them perfectly, I
think.

The agents would not have to track emails into CRM : the inbound emails
would already be in CRM .

The agents can also send from the Queue address

What do you think?

"sketchy" <sketchy@discussions.microsoft.com> wrote in message
news:D1CDC944-29D5-47D7-9729-1EC911978B35@microsoft.com...
> We have some CRM users that are responsible for generic customer care type
> issues. They want tracking and email correspondance to come to/from this
> "customercare" address instead of their own primary address. Typically,
> they receive these emails in a seperate email container (in exchange) that
> has an address of customercare@mycompany.com What's the best way to allow
> them to track emails from these non-primary inboxes? I do not have any
> extra
> client licenses to create another CRM account, so I don't think that is an
> option for me. I'm on CRM 3.0, but plan to move to 4.0 soon. Has this
> aspect improved any?
>
> Thanks,
> --
> Sketchy

Top