emails in the CRM queue
Hello,
I had eMails in my queue in CRM. I thought, there are only activitys...
Runs there something wrong? In which cases are eMails in the queue?
How can I set a status?
greetings,
Stefan Tag: CRM token Limit Tag: 61210
two copies of every email in crm3
Hi
Whenever a user sends an email message from within a crm3 account as an
activity, two instances of the original message subsequently appear in
"history." how do i ensure that only 1 instance of an email is kept?
many thanks in advance Tag: CRM token Limit Tag: 61209
Cannot upload rdl report to CRM 3.0 with SQL Server 2005 Rep. Serv
Although exisitng reports work fine with the SQL Server 2005 Reporting
Services back-end, attempt to add new ones always fail on "an error occured
while trying to add the report to microsoft crm"
Rdl file has been generated by Visual Studio 2005 own data source.
Accidentally, I tried to modfy existing reports with VS 2005. There are
problems with Data Sources.
As an example, Account Summary's DSAccntSmmryReport was transated with to:
declare @sql as nvarchar(4000)
set @sql = '
SELECT top 10 CAST(accountid as nvarchar(100)) as AccountID,
name, '''' as None
FROM (' + @CRM_FilteredAccount + ') as fa'
exec(@sql)
--------------
This is invalid syntax!
Thanks for help ! Tag: CRM token Limit Tag: 61208
Is Outlook CRM 3.0 PlugIn a joke or is it my failure???
Hi,
after very bad experience with CRM 1.2 I thought I would give CRM 3.0 a
second chance (and they will get a third one too). My first impression was:
Why are the Icons in the tree not the same as they are in the webfrontend!
Okay after this I started working. I thought that email tracking would be
great for me. So I started to add my email (I write them in Outlook) to the
Support Cases.
They were automatically added to the history - great!
I got the response (also added to the history) and answered. So from my
part, I think I am done with this. But CRM still has a new activity in my
queue - the answer from the customer!
Why doesn't CRM recognize that I have answered the email and delete (or
handle in other way) the activity in CRM?
- Next thing is that my Outlook is slow after I installed the CRM Client.
- I am not able to shutdown my computer if Outlook is still running!
I hope that someone can help me with this.
thx in advance
Bjoern Tag: CRM token Limit Tag: 61202
CRM 1.2 -> 3.0 Upgrade failure
Hi,
I am trying to get an install of CRM 1.2 upgraded to 3.0 but am running in
to some issues when I try to.
The installer fails with the following warnings and errors:
Warning: The indexes on the Microsoft CRM database are not consistent with
Microsoft CRM 1.2 indexes.
Warning: Discrepancies were found in the read-only metadata.
Error: Microsoft CRM 1.2 database export failed.
The installer log files has the following line:
14:09:13| Error| Check ExportXmlValidator : Failure: Microsoft CRM 1.2
database export failed.
We have previously been able to upgrade 1.2 to 3.0 successfully in our test
environment. Our database has also had no customizations or 3rd party
applications installed.
We have tried installing over the top of the machine with 1.2 installed and
also tried to install 3.0 on a fresh box pointing to the old 1.2 databases.
The installer finds the databases fine but continues to fail with the above
errors.
Any ideas? Tag: CRM token Limit Tag: 61198
Upgrade to 3.0 with named instance in SQL
So, I've read SQL instances are not supported for 3.0....
Now I am faced with the challenge of moving my SQL databases to another SQL
server using the default server and then moving them back after reinstalling
SQL? Here is my setup:
CRM Server has CRM 1.2 installed along with SQL
DC is seperate from CRM server
Does anyone know of any instructions on doing this? I've looked at the
redeployment tools, but believe they are directing me to start with a
seperate OU in AD?.? Thanks for the help. I would have thought the gurus at
MS would have thought of this.....
Thanks,
James Tag: CRM token Limit Tag: 61195
Sorting by more than one field...
Hi
I want to sort 'opportunities' in the 'all opportunities' view by more than
one tab. I.e by Owner and by Account. At present I can only sort by one tab.
Is it possible to sort by more than one as in Outlook?
Thanks Tag: CRM token Limit Tag: 61194
Web Discovery Service
Hi,
I'm having trouble setting up the Web Service on our CRM box. I have tried
to work out the reason why, but cannot find it at
I am able to find the web service @
http://<crmserver>/mscrmservices/2006/crmservice.asmx once I find it I change
the Web Reference Name to: CrmSdk
then Add Reference.
Unable to cast COM object of type 'System.__ComObject' to interface type
'EnvDTE.IVsExtensibility'. This operation failed because the QueryInterface
call on the COM component for the interface with IID
'{3C536122-57B1-46DE-AB34-ACC524140093}' failed due to the following error:
No such interface supported (Exception from HRESULT: 0x80004002
(E_NOINTERFACE)).
Any help would be greatly appreciated. Thanks
Then I get a pop up title:
Web Discovery Service
Unable to download following files from:
http://<crmserver>:5555/mscrmservices/2006/crmservice.asmx?wsdl
Do you want to skip these files and continue?
Obviosuly, if I accept I get just
crmservice.disco
crmservice.discomap
Other things that may or may not be relevant are when clicking on the hyper
links of the service ie. Create.. Update, in the 'Web services found at this
URL:' I get the following message. Tag: CRM token Limit Tag: 61193
Disabling a Tab via Jscript
Hi,
I have a few custom tabs which I would like to disable upon certain
criteria. Is there any way of disabling an entire tab?
I do know you can hide it, but it leaves a huge gap in the tab title when
it's hidden.
Any advise is greatly appreciated.
Thanks. Tag: CRM token Limit Tag: 61192
Creating appointments from workflow
Any ideas on how to handle the issue of not being able to create
appointment activities via workflow ? Is there a reason why Microsoft
has decided not to include such a fundamental and basis feature in the
workflow engine ? Any examples on how to bypass this issue ? Any
third-party products ?
Thanks
Nicos Papaioannou Tag: CRM token Limit Tag: 61187
How to create a filter to see sharing records
Hi,
With standard view you can see My_Active or All_Active records. You can't
assign a record to a team...
How I can see all records that other users share with me?
Seems I can't find anything in the filter related to Sharing...
Simple example: Each sales (user) has individual contacts but also there are
common contacts among them that they would like to see, share and update. How
I can filter contacts assigned to me and shared with me?
Thanks,
Eugene Tag: CRM token Limit Tag: 61186
Opportunity salesstagecode vs. stepname
Hi All,
Iâ??m working with a sales process that sets the Opportunity.salesstagecode
value to the appropriate sales stage as it progresses. This works fine until
the sales reps manually step backward in the sales process. As you know,
this backward step breaks the sales process automation. Therefore, the
salesstagecode value is never again updated by the sales process, which
breaks some reports that weâ??ve developed.
My question has to do with the reason for the salesstagecode picklist in the
first place. Iâ??m not sure I understand why it is there at all if the
stepname attribute is the only one that is accurate (being updated by the
change in sales stages regardless of the sales process automation).
Iâ??m pretty sure that Iâ??m just missing a subtle difference in these fields.
Is the Sales Stage picklist there for backwards compatibility? Is it there
to allow organizations to elect to indicate sales stages by simply selecting
a value instead of using the built in Sales Processes?
Thanks
J Tag: CRM token Limit Tag: 61185
Booking appointments on behalf of others.
Quite often I book appointments for others. When I do, CRM also books me in
for the appointment as well, even if I change the ownership and assign the
appointment to the proper user. The only way I havbe found to keep CRM from
booking me into the appointment is to remove myself as organizer. I would
like to be able to book appointments for others, and keep myself as the
organizer without CRM booking my time as well. Is this possible? Tag: CRM token Limit Tag: 61184
Reporting on Opportunities
Hi all,
Can someone please tell me how to properly link the following tables :
OpportunityBase
SystemUserBase
BusinessUnitBase
AccountBase
ContactBAse
The goal is to report all opportunities by account (regardless whether the
opportunity is attached to a contact or account)
My problem is that most people attach the opportunities to a contact and
even though the contact is attached to an account I can't get the account
name to display.
For all opportunities that are attached to a contact the account name is
<NULL>.
Here is what I got:
SELECT dbo.BusinessUnitBase.Name AS BusUnit, dbo.SystemUserBase.FullName AS
RepName, dbo.AccountBase.Name AS AccountName, dbo.OpportunityBase.Name AS Opps
FROM dbo.AccountBase RIGHT OUTER JOIN
dbo.ContactBase ON dbo.AccountBase.AccountId =
dbo.ContactBase.AccountId RIGHT OUTER JOIN
dbo.BusinessUnitBase RIGHT OUTER JOIN
dbo.SystemUserBase ON
dbo.BusinessUnitBase.BusinessUnitId = dbo.SystemUserBase.BusinessUnitId RIGHT
OUTER JOIN
dbo.OpportunityBase ON dbo.SystemUserBase.SystemUserId
= dbo.OpportunityBase.OwningUser ON
dbo.ContactBase.ContactId =
dbo.OpportunityBase.ContactId
I am fairly new to CRM and so is the sales team so nobody truly understands
how how the account/contact/opportunity structure works.
Thanks in advance for your help. Tag: CRM token Limit Tag: 61183
Printing or Emailing a Quotation to a Customer
I have created Customers, Accounts, Price Lists, Product Catalog in CRM 3.0.
I create and activate a Quotation.
Now, how do I get this quotation to the customer?
Does Microsoft CRM allow me to define standard quotation templates, and send
them off to the customer?
I have gone through the online documentation, and my CRM books, and I can't
find any reference discussing how a customer gets the quote generated in
Microsoft CRM.
Surely there must be some way of automating the quotation layout & sending.
Thanks, Andrew. Tag: CRM token Limit Tag: 61177
status for custom entity
I need to create a custom entity with status â??Openâ??, â??Completedâ??, â??Cancelledâ??
instead of the default â??Activeâ?? and â??Inactiveâ??. I am not sure whether there
is a way to set those statuses directly. I couldnâ??t find any. So I change
them by modifying the exported XML file. It works but I still only have the
â??Activateâ?? and â??Deactivateâ?? under Actions menu, which change between the
active and inactive states. Is it possible to customize the menu so that my
entity can switch between â??Openâ??, â??Completedâ?? and â??Cancelledâ??? Or maybe
there is another way to solve this problem. Can anyone help me with this?
Thank you very much! Tag: CRM token Limit Tag: 61176
create a incident from a phonecall
Hello
I try to create a incident from a phonecall task. I need some data from de
phonecall.
(eg subject) but i have an error:Object reference not set to an instance of
an object
This is the code:
phonecall llamada = new phonecall();
llamada.activityid = new Key();
llamada.activityid.Value = new
Guid("{1C051B92-06EF-DA11-B02C-000D6155052C}");
string subject = llamada.subject.ToString();
how can i identify a phonecall and his data?
thanks Tag: CRM token Limit Tag: 61172
settings/rights required for report upload?
Hi,
i've just created my first report in the visual studio, using a tutorial.
When i'm uploading the report the following hits the screen:
An error occurred while trying to add the report to Microsoft CRM. Try
adding the report again. If this problem continues, contact your system
administrator.
I'm a system administrator role, the standard from the englisg CRM demo.
(Thats what i'm using within virtual pc 2004 to test CRM report
possibilities. (Restricted acces mode is OFF)
Why do i get this error message, are there more settings i should adjust
someplace?
Does it have anything to do with the fact that i'm making reports on a demo
CRM install (english standard demo server), where some components might be
missing?
thanks
Kas Tag: CRM token Limit Tag: 61171
array in a lookup field
Hello,
I need to select more than one contact from the lookup field, how can i do
that? I think it is with an array but how can i do that? That only alows me
to select one contact...
--
Regards,
Raquel Tag: CRM token Limit Tag: 61166
VAT in CRM 3.0 for non-programmers
Ok, I know this has been done to death over this newsgroup but no-one
has come up with an answer that I can use yet.
What I need is the functionality within CRM to calculate tax as a
percentage instead of a numeric value. We only have two rates at the
moment (17.5% and 0% - UK VAT rates) so it simply needs to be one or
the other. The problem lies in me not being a programmer. I can blindly
insert code that is given to me if I am told where to put it & don't
mind putting in a bit of work to do this.
Also, we are using the SBS CRM software that comes as part of the
Microsoft Action Pack as we are not a hugely high-profit company and so
we can't really afford to shell out large sums of cash to developers to
contract out the work. :(
Can anyone provide a solution that is simple to implement (even if it
is long-winded) and not hugely expensive?
Many thanks,
RobC. Tag: CRM token Limit Tag: 61165
read receipt on crm e-mail
Hi,
How can we make read receipt enbaled in crm e- mail , so that we know
that if the customer has read the e.mail or not? Sometimes we have to
send important contract and we want to make it sure that customers have
read the e-mails.
any help or suggestion?
Aami Tag: CRM token Limit Tag: 61164
Activity view
The activity view whom is in the database from MSCRM 3.0 is not working, the
table activitybase is missing. Is there a solution for this problem, can we
maken the view ourself, and when we do that what is the join structure. Tag: CRM token Limit Tag: 61163
Can one use Microsoft CRM 3.0 SBE in a multi server environment
We are recommending Microsoft CRM 3.0 to a customer who has the SQL
Server database on one box, Exchange on another and the third box will
house the CRM Server. Can this server be SBS Premium with the CRM SBE
CALs?? Is this allowed? Or is it tied to the Win Server 2003? Any ideas
on this one?? Tag: CRM token Limit Tag: 61161
Registration process stops because of authentication issue
Hi,
trying to register a customers version 3 crm server and the
registration ends with an error saying it needs an internet connection
blah, blah, blah.
When looking through the crmreg.log file it specifies:
12:59:36| Error| The underlying connection was closed: Unable to
connect to the remote server.
The remote server returned an error: (407) Proxy Authentication
Required.
It is installed on SBS 2003 and has ISA 2004 running on it.
Any ideas of how to get through the firewall or provide authentication
details as part of the registration process?
Thanks,
Chris Tag: CRM token Limit Tag: 61158
Could not complete Ph calls after upgrade to version 3.0
After upgrading to version 3.0 Could not complete Phone Calls Activities,
When you try to complete it, it comes up with the followin errors.
Any ideas, how we could fix this issues, thanks.
Regards,
Kyaw
Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.
------------------------------------------------------------------------
Server was unable to process request.
Description: An unhandled exception occurred during the execution of the
current web request. Please review the stack trace for more information
about the error and where it originated in the code.
Exception Details: System.Web.Services.Protocols.SoapException: Server was
unable to process request.
Source Error:
An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can
be identified using the exception stack trace below.
Stack Trace:
[SoapException: Server was unable to process request.]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapCl
ientMessage message, WebResponse response, Stream responseStream, Boolean
asyncCall) +1496
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters) +218
Microsoft.Crm.Platform.Proxy.PhoneCallWebService.Retrieve(Guid id,
ColumnSetBase columnSet) +100
Microsoft.Crm.Application.SMWrappers.PhoneCall.OMRetrieve(Guid id, ColumnSet
columnSet) +55
Microsoft.Crm.Application.SMWrappers.ObjectBase.OMRetrieve(Guid id)
+34
Microsoft.Crm.Application.SMWrappers.ObjectBase.InternalRetrieve(String
id, String columnSet) +72
Microsoft.Crm.Application.Platform.ActivityBase.InternalRetrieve(String
id, String columnSet) +25
Microsoft.Crm.Application.Platform.Entity.Retrieve(String columnSet)
+126
Microsoft.Crm.Application.Platform.Entity.Retrieve() +23
Microsoft.Crm.Web.Activities.BasicActivityPage.ChangeState(Object
sender, DataEventArgs e) +252
Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId
eventId, FormState state, User user, String objectId, Entity entity)
+176
Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId
eventId) +89
Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity)
+56
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity
entity, String formId, String formType) +83
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity
entity) +13
Microsoft.Crm.Web.Activities.BasicActivityPage.ConfigureForm() +198
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
+30
System.Web.UI.Control.PreRenderRecursiveInternal() +62
System.Web.UI.Page.ProcessRequestMain() +1499 Tag: CRM token Limit Tag: 61152
about SQL Server Reporting Services
when i create a report in Microsoft Visual Studio .NET 2003, named
Report1.rdl, and it's SQL:
SELECT name, price, producturl FROM FilteredProduct
there is many record in database,but it has none record in Report1
what's the matter?
thanks! Tag: CRM token Limit Tag: 61151
Default appointment status CRM Mobile 3.0
Been using CRM 3.0 for a few months now, and started using Mobile last
week. I have noticed that all new appointments created in CRM Mobile
default to "Free" status. In our organisation, where appointments
aren't put in the system until they're confirmed, this will potentially
cause issues with employee scheduling as the Outlook calendar is relied
upon to track employee movements.
Have tried adding the appointment status field through Mobile
Customization, however this only gives the free and tentative options,
despite the customiser indicating that the others should be available.
The schema inside CRM is read only, so unless there's a workaround,
unable to change the default there.
We're setup with VIsual Studio, and I can find my way around an XML
file, but as yet no experience with metadata editing.
If anyone knows of a solution I'm all ears! Tag: CRM token Limit Tag: 61149
Set Date Attribute to Default to Today's Date
I want to have a date field to default to today's date, but for the life of
me, can't figure out how to do that with javascript. Can anyone give me
some insight? Tag: CRM token Limit Tag: 61145
Customize entity
Hello all
I have created new entity and releated it to the form I want. My problem now
is that the field is "look up" window and not open text window. How do I
change it. Tag: CRM token Limit Tag: 61142
Opening closed windows
If you make a mistake something you can go to edit and hit undo. I
accidentally close a open window sometimes and I think you need a undo button
for that. Meaning if you close a window on accident or just need to look at
it again, which if you closed the window you can't. Add a feature that if
you do close the window you can hit say "undo" and it opens the window you
just closed back up.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=cd6ff35b-df91-4fb3-9f5c-0553f5a0e072&dg=microsoft.public.crm Tag: CRM token Limit Tag: 61140
CRM 3.0 on SBS Premiun
I get the following error when installing CRM 3.0 on SBS Premium SQL 2000 SP4
I run through the setup wizard and have the wizard create a web site for
CRM. At the end of the setup process where the wizard checks the
configuration, I get an error web site not found [which of course there
isn't one because I want setup to create one].
I've followed the directions in the White Paper Chapter 14 Installing on
Windows Small Business Server and still can not get CRM 3.0 installed.
Any suggestions. Tag: CRM token Limit Tag: 61129
CRM 3.0 on SBS 2003
We have a SBS 2003 Premium Edition Box we use as a test bed for testing out
programs before we try to sell them to our customers or add the program to
our products base. CRM 3.0 sounded like a great program to add to our product
line, but after about 5 hours of fidding around trying to get the thing
installed following the instructions in Chapter 14 "Installing on Windows SBS
2003" we gave up.
Anyone ever install this on a SBS 2003 Premium box and not have any problems
with it? Can't sell this to customers when the tech time to install costs
more than the product itself because of installation problems. Tag: CRM token Limit Tag: 61128
CRM Outlook Probleme
Hallo NG,
in der Doku steht, man soll CRM User enablen, unsolicited mails zu
empfangen?? Was ist damit gemeint?
Mit dem Regelbereitstellungs-Assistenten habe ich für die CRM User die
Weiterleitungsregel zum CRM-Router-Postfach erstellt. Sie ist im Outlook
auch da, doch wird sie nicht auf eingehende Mails angewendet. Erst, wenn ich
die Regel explizit anwende, werden die entsprechenden Mails als Anhänge
weitergeleitet.
Ich wollte den Desktop Client per GPOs über eine erstellte administrative
Freigabe bereitstellen, doch die Installation brach mit einer Fehlermeldung
ab. Im Internet habe ich weitere Postings gefunden, nachdem die Installation
per GPO nicht funzt. Ich habe dann konventionell installiert, ohne Probleme.
Hat das jemand schon mal per GPO geschafft?
Vielen dank für jede Hilfe
Hans Rechner Tag: CRM token Limit Tag: 61124
Provide an easy way to correct mislinked Regarding fields
Customers need an easy way to correct mislinked email Regarding fields. It
is very easy to accidentally link the Regarding to the wrong Account,
Contact, Case, Opportunity, etc. Customers need an easy way to correct
mistakes they make.
Thanks for your consideration.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=59865ddc-b9ce-4a64-a7ee-427e983eb3c1&dg=microsoft.public.crm Tag: CRM token Limit Tag: 61110
Auto-populate To and Phone Number fields in Lead Tickler workflow
We currently have a Lead workflow set up to generate a tickler Phone Call
activity every time a new Lead is entered and saved. The following fields are
auto-populated in the Phone Call: Subject, Regarding, Due Date, Priority,
Owner, and Description.
However, weâ??d also like the To field and Phone Number field in the Phone
Call be auto-populated from the Lead Record when the workflow is triggered so
that the users donâ??t have rekey this data into the Phone Call. Would we be
able to do this within the workflow configuration or would this require some
development? Tag: CRM token Limit Tag: 61109
CRM 3.0 Tracking Token formatting
Version 3.0 offers significant improvement in the tracking token (no
more 32 char guids!). However, is there a way to move the tracking
token a bit more to the right of the subject line. The tracking token
is appended right next to the subject message and is confusing ..
especially to the recipient. Version 1.2 right justified (to a certain
extent) the token on CRM promoted emails.
Thanks in advance for your assistance,
Rob K
IT Director
Tax Credit Company Tag: CRM token Limit Tag: 61106
Saving CRM Appointment REALLY SLOW
When we try to create appointments using the Outlook form and then use the
"Track in CRM" button and select a "regarding account" . . . it take a LONG
time to save and close that window. And it's not a hardware problem as this
is a newer machine. Is there a better way to do this or a way to increase
performance?
--
Brandon
Presentations Direct - "Document Finishing Solutions"
http://www.presentationsdirect.com Tag: CRM token Limit Tag: 61104
Cidaemon.exe - Application Error
The install of MS CRM 3.0 Outlook offline version requires the action of
indexing services, but this causes problems whereby I get an error message
popping up frequently with
cidaemon.exe - application error
the instruction at "xxxxx..." referenced memory at ")x0000". The memory
could not be written...
I found in some Microsoft site that the same problem has existing in Windows
2000, but nothing relating to Windows XP. In the Windows 2000 case,
Microosoft offers a hotfix.....
Any insight is appreciated Tag: CRM token Limit Tag: 61103
XML Formatting
How is CRM 3.0 expecting the xml files to be formatted?
I am trying to import docs from a previous crm and get this error:
The source XML file is not in the expected format and/or contains
syntactical errors.
Verify that the file is well formed XML and is complete, or try
specifying a different file.
Any examples would be of a great help. Tag: CRM token Limit Tag: 61102
Ability to create sub-queues - a queue within a queue
The ability to be able to create a queue within a queue would be really
helpful for organising different areas.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=9f2ab95f-cc50-4f84-9dc8-e16df3033478&dg=microsoft.public.crm Tag: CRM token Limit Tag: 61099
Workflow status active, but not working
Hello,
I have an opportunity that triggered a (sales process )workflow rule on
creation. When I look at the the sales process in the opportunity it shows
that it's active. When I move from sales stage from eg 20% to 50% none of
the workflow activities are kicked off for the 50%. Any ideas?
Thanks in advance, Tag: CRM token Limit Tag: 61097
send out a CRM email on "behalf of" someone else
Hi
do I have the ability to send out a CRM email on "behalf of" someone
else? I have that ability in normal Outlook...will it work if I send as
a CRM email too?
thank you Tag: CRM token Limit Tag: 61096
Report of Activities by Opportunity??
I want to see all the sellers activities for an opportunity.
Can someone tell me if such a report is possible to build... and if possible
how (quick hint)?
Thanx a bunch.
Mehdi Tag: CRM token Limit Tag: 61095
Changing the from on a workflow email
When a lead is disqualified or qualified, I have an email sent to specific
users. The from on the email always selects the owner of the lead. Does
anyone know how to change the from to the actual user that disqualified or
qualified the lead and not the owner of the lead?
Thanks for the help.
Angela Tag: CRM token Limit Tag: 61094
Tracking PST items in CRM
I have a user who wishes to track email that's stored in a PST file on his
computer in CRM. When he clicks the "Track in CRM" button, he gets an error
message about it not being in an active folder or something similar. Is it
possible to track PST items in CRM? Thanks in advance. Tag: CRM token Limit Tag: 61093
CRM Exchange Router
Hello,
I am using CRM 3.0 and installed router services on exchange 2003 machine.
During installation of router i had created crm@domain.com user in AD and
added to crm mailbox
now i want to deploy rule so that router sends incoming mails on
support@domain.com to CRM (and creates activity in crm)
Can anybody guide me, how can i acheive this? I will appreciate any help :-)
thanx & regards, Tag: CRM token Limit Tag: 61089
not quoting through CRM
A decision has been made that we will not be preparing our quotes through
CRM. Is this going to drastically reduce how effective CRm will be for our
company and sales reporting? Tag: CRM token Limit Tag: 61087
Please help with Reassigning Accounts
I am still working to get my arms around this CRM installation I have
just inherited. Today I sat down to reassign a bunch of Accounts that
were owned by sales people that were no longer here.
I found the Accounts I wanted to move in Advanced Find and selected the
Assign button. Put in the new owner and away they went. What I didn't
know was that it was going to reassign everything ever associated with
that account! Resolved Cases, Old Emails, Faxes, Phone Calls,
everything!!!
So I have just essentially wiped out valuable history about all of
these accounts because we now have no record of who actually made those
activites or worked those cases.
Why in the world does it changed the owner on Closed items. This is
very bad for us and ME. Please let me know if this is known problem
and if there are any fixes.
Thanks
Greg Tag: CRM token Limit Tag: 61083
Hello,
the CRM Token is limited (e.g. 0000 - 9999). What happends when I send a
eMail after 9999???
It will start at 1 again. Crm just assumes that by the time it roles over the
conversations have fininished
--
Patrick Verbeeten (MCSD)
Lead Developer
Aviva IT
Web: aviva-it.nl
"Stefan" wrote:
> Hello,
>
> the CRM Token is limited (e.g. 0000 - 9999). What happends when I send a
> eMail after 9999???
>
> greetings,
> Stefan