Daniel
Sat Sep 30 15:29:01 CDT 2006
c360 provides a solution - this is something we recommend if you're interested:
http://www.c360.com/CustomerPortal.aspx
"Linda Eskin" wrote:
> Thanks John! Good to know there's a way to do it. I think it would be very
> helpful to our customer care folks to be able to scan through the articles
> like that. I'll give your suggestion a try.
>
> Linda
>
> "John O'Donnell" wrote:
>
> > Not in the standard system. You need to build a custom page for this. In
> > fact it would not be hard to build. You could have a two column table on a
> > web page. On the left would be each subject node then on the right would be
> > all articles as hyperlinks for that patricular subject.
> >
> > Its a good idea..just not something that has been written yet.
> >
> > ==============================
> > John O'Donnell
> > Microsoft CRM MVP
> >
http://www.crowechizek.com/microsoft
> >
> >
> > "Linda Eskin" <LindaEskin@discussions.microsoft.com> wrote in message
> > news:EE3EE155-3EA2-4E21-B315-13480BD2F401@microsoft.com...
> > > Is there a way to view a complete listing of knowledge base articles
> > > according to the *expanded* subject tree.
> > >
> > > The only way I see is to poke around through each subject, sub-subject,
> > > and
> > > sub-sub-subject, until you stumble onto an article (or a bunch of empty
> > > subjects).
> > >
> > > I'd like to see something more like a table of contents, where a user
> > > could
> > > see all the available articles at a glance, organized by subject.
> >
> >
> >