Is there a way to add a link to an Exchange Public Folder email to a Support Case description?

I don't see any way to promote an email to a CRM Support Case, and the email
capability in CRM is about as helpful as the old teletype with no rich text,
no ability to paste a message with graphics, charts and other helpful
descriptive material. I am trying to see if I create an Exchange Public
Folder for CRM Cases if I can create links in the case descriptions to the
public folder messages so that as a case is passed through the workflow to
resolve the issue that related emails can be linked and easily reviewed by
clicking on the associated links.

Bill Walter

lindad
Tue Dec 21 11:07:04 CST 2004

You may want to try c360's e-mail to case..

"Bill Walter" wrote:

> I don't see any way to promote an email to a CRM Support Case, and the email
> capability in CRM is about as helpful as the old teletype with no rich text,
> no ability to paste a message with graphics, charts and other helpful
> descriptive material. I am trying to see if I create an Exchange Public
> Folder for CRM Cases if I can create links in the case descriptions to the
> public folder messages so that as a case is passed through the workflow to
> resolve the issue that related emails can be linked and easily reviewed by
> clicking on the associated links.
>
> Bill Walter
>
>
>