Why can I resolve a case with open activity

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We just upgrade from CRM 1.2 to 3.0

In Crm 1.2 we cannot resolve a case if there is any activity in it.
In my 3.0, I can resolve the case even there is open activity in it.

Can we recreate the same behavior as crm 1.2 and have the crm give us
a message to let us know that the case cannot be resolve because there
still open activity in it.

I check the message is still in the case but it doesnt show up.

Thank.
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Re: Why can I resolve a case with open activity by Derek

Derek
Wed Feb 07 18:13:42 CST 2007

We are on 3.0 and cannot resolve a case if it has an activity open...was
this way out of the box for us...


"ZooLook" <dmichaud@cartierinfo.com> wrote in message
news:1170867123.450692.233630@l53g2000cwa.googlegroups.com...
> We just upgrade from CRM 1.2 to 3.0
>
> In Crm 1.2 we cannot resolve a case if there is any activity in it.
> In my 3.0, I can resolve the case even there is open activity in it.
>
> Can we recreate the same behavior as crm 1.2 and have the crm give us
> a message to let us know that the case cannot be resolve because there
> still open activity in it.
>
> I check the message is still in the case but it doesnt show up.
>
> Thank.
>

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Re: Why can I resolve a case with open activity by ZooLook

ZooLook
Thu Feb 08 10:41:10 CST 2007

On Feb 7, 7:13 pm, "Derek Martin" <argo_mar...@DONTSPAMMEhotmail.com>
wrote:
> We are on 3.0 and cannot resolve a case if it has an activity open...was
> this way out of the box for us...
>
> "ZooLook" <dmich...@cartierinfo.com> wrote in message
>
> news:1170867123.450692.233630@l53g2000cwa.googlegroups.com...
>
>
>
> > We just upgrade from CRM 1.2 to 3.0
>
> > In Crm 1.2 we cannot resolve a case if there is any activity in it.
> > In my 3.0, I can resolve the case even there is open activity in it.
>
> > Can we recreate the same behavior as crm 1.2 and have the crm give us
> > a message to let us know that the case cannot be resolve because there
> > still open activity in it.
>
> > I check the message is still in the case but it doesnt show up.
>
> > Thank.- Hide quoted text -
>
> - Show quoted text -

I know that, but is there a way to fix my issue

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Re: Why can I resolve a case with open activity by Andrea

Andrea
Mon Feb 12 10:10:11 CST 2007

It's not with all activities. Try with just a single
appointment (an activity) or with only a serviceactivity.

You'll notice that you can close cases with just one of
them attached, which I think shouldn't be allowed.

"ZooLook" <dmichaud@cartierinfo.com> schreef in bericht
news:1170952870.476613.263710@k78g2000cwa.googlegroups.com...
> On Feb 7, 7:13 pm, "Derek Martin" <argo_mar...@DONTSPAMMEhotmail.com>
> wrote:
>> We are on 3.0 and cannot resolve a case if it has an activity open...was
>> this way out of the box for us...
>>
>> "ZooLook" <dmich...@cartierinfo.com> wrote in message
>>
>> news:1170867123.450692.233630@l53g2000cwa.googlegroups.com...
>>
>>
>>
>> > We just upgrade from CRM 1.2 to 3.0
>>
>> > In Crm 1.2 we cannot resolve a case if there is any activity in it.
>> > In my 3.0, I can resolve the case even there is open activity in it.
>>
>> > Can we recreate the same behavior as crm 1.2 and have the crm give us
>> > a message to let us know that the case cannot be resolve because there
>> > still open activity in it.
>>
>> > I check the message is still in the case but it doesnt show up.
>>
>> > Thank.- Hide quoted text -
>>
>> - Show quoted text -
>
> I know that, but is there a way to fix my issue
>


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