CRM v3 and removing emails from "My Work" queue ?

We have upgraded to v3 and using Outlook for emails (ahhh -soooo much better
than 1.2)

Queues are working.

However there is now what appears to be a queue called "My Work" that is
also receiving all personal emails to a user, in addition to the emails
arriving in Outlook. This means all spam etc is also there.

There does not appear to be a way to remove emails from the queue -
legitimate emails or not, there is no "remove from queue" option on the menu
bar or in "activities".

I have tried closing Outlook, just using CRM, and rebooting and just using
CRM and not even starting outlook. Still nothing there. the only option is to
delete the email or assign it to someone (or) and even then I can not do
anything but delete the record from the system.

We must be doing something wrong in our CRM or exchange setup?

Zane

Joem
Sat Jan 28 15:48:36 CST 2006

I've confirmed this is working as designed... kinda 'icky' isn't it?

unlike Outlook, in the web client, you can shift click them & delete them
from the queue without deleting them from CRM.

cheers!

"Zane" <Zane@discussions.microsoft.com> wrote in message
news:6BCC8004-44D2-4E46-8AA0-C411B00BE953@microsoft.com...
> We have upgraded to v3 and using Outlook for emails (ahhh -soooo much
> better
> than 1.2)
>
> Queues are working.
>
> However there is now what appears to be a queue called "My Work" that is
> also receiving all personal emails to a user, in addition to the emails
> arriving in Outlook. This means all spam etc is also there.
>
> There does not appear to be a way to remove emails from the queue -
> legitimate emails or not, there is no "remove from queue" option on the
> menu
> bar or in "activities".
>
> I have tried closing Outlook, just using CRM, and rebooting and just using
> CRM and not even starting outlook. Still nothing there. the only option is
> to
> delete the email or assign it to someone (or) and even then I can not do
> anything but delete the record from the system.
>
> We must be doing something wrong in our CRM or exchange setup?
>
> Zane
>

UrsulaRigg
Mon Oct 29 07:57:02 PDT 2007

Hello,

I understand that there is no way to delete items from the queue without
deleting the activity entirely. My question is, how did they get in the
queue in the first place? We do not use queues at all in our company and yet
I have a dozen emails (and one task) activity im my queue.
--
Ursula R.


"Joem" wrote:

> I've confirmed this is working as designed... kinda 'icky' isn't it?
>
> unlike Outlook, in the web client, you can shift click them & delete them
> from the queue without deleting them from CRM.
>
> cheers!
>
> "Zane" <Zane@discussions.microsoft.com> wrote in message
> news:6BCC8004-44D2-4E46-8AA0-C411B00BE953@microsoft.com...
> > We have upgraded to v3 and using Outlook for emails (ahhh -soooo much
> > better
> > than 1.2)
> >
> > Queues are working.
> >
> > However there is now what appears to be a queue called "My Work" that is
> > also receiving all personal emails to a user, in addition to the emails
> > arriving in Outlook. This means all spam etc is also there.
> >
> > There does not appear to be a way to remove emails from the queue -
> > legitimate emails or not, there is no "remove from queue" option on the
> > menu
> > bar or in "activities".
> >
> > I have tried closing Outlook, just using CRM, and rebooting and just using
> > CRM and not even starting outlook. Still nothing there. the only option is
> > to
> > delete the email or assign it to someone (or) and even then I can not do
> > anything but delete the record from the system.
> >
> > We must be doing something wrong in our CRM or exchange setup?
> >
> > Zane
> >
>
>
>