crm outlook client

I removed the client from add/remove programs. I deleted
the Microsoft CRM folder and Microsoft SQL folders from
program files. I reinstalled the client - said it was
successful, but when I open outlook all I get is a
Microsoft CRM folder with 2 subfolders - custom forms and
deleted items. Does anyone know what happened here? How
do I get the accounts, contacts, ect. subfolders back?

Thanks for the help,
Jen

martin
Tue Jun 08 09:01:02 CDT 2004

Removing CRM Sales for Outlook is not just a case of Add/Remove Programs. You need to remove entries from the registry in certain cases. See the details below

Determine your Sales for Outlook version

1. Open Microsoft CRM Sales for Outlook

2. Click on CRM Shortcuts and select the CRM (Home Page) link

3. Within the CRM Home view pane click Help and click About Microsoft CRM

4. Verify the version number.

If you are using Microsoft CRM Sales for Outlook version 1.0.3017.1 or version 1.2.3297 use the following steps

1. Click Start, point to Settings, click Control Panel, and then double click Add/Remove Programs

2. Click on Microsoft CRM Sales for Outlook and click Change/Remove. Wait for the wizard to finish

3. Once step 2 is complete click on Microsoft SQL Server Desktop Engine (CRM) and click Change\Remove

4. Close the Add/Remove Programs Window

5. In the Control Panel window opened in step 1 double click Administrative Tools and double click on Services

6. Find the MSSQL$CRM Service

7. Right click on the service and choose Stop.

8. Close the Services Window

9. Right click on Start and click Explore

10. Navigate to C:\Program Files\Microsoft SQL Server

11. Right click on the MSSQL$CRM directory and choose Delete

12. Navigate to C:\Program Files\Microsoft CRM

13. If it exists right click on the Client folder and choose Delete

IMPORTANT This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

14. Click Start, click Run

15. In the Run window on the open line type Regedit and click OK

16. In the registry editor navigate to HKEY_Local_Machine\Software\Microsoft\Microsoft SQL Server

17. Right click on the CRM under the Microsoft SQL Server Key and choose Delete

15. Navigate to HKEY_Local_Machine\Software\Microsoft\MSCRM

16. If the MSCRM key exists, right click on it and choose Delete

17. Close the registry and restart the client machine


If you are using Microsoft CRM Sales for Outlook version 1.0.3017 use the following steps

1. Click Start, point to Settings, click Control Panel, and then double click Add/Remove Programs

2. Click on Microsoft CRM Sales for Outlook and click Change/Remove

3. Wait for the wizard to finish

4. Close the Add/Remove Programs Window

5. In the Control Panel window opened in step 1 double click Administrative Tools and double click on Services

6. Find the MSSQL$CRM Service

7. Right click on the service and choose Stop.

8. Close the Services Window

9. Right click on Start and click Explore

10. Navigate to C:\Program Files\Microsoft SQL Server

11. Right click on the MSSQL$CRM directory and choose Delete

12. Navigate to C:\Program Files\Microsoft CRM

13. If it exists right click on the Client folder and choose Delete

IMPORTANT This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

WARNING If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

14. Click Start, click Run.

15. In the Run window on the open line type Regedit and click OK.

16. In the registry editor navigate to HKEY_Local_Machine\Software\Microsoft\Microsoft SQL Server.

17. Right click on the CRM under the Microsoft SQL Server Key and choose Delete.

15. Navigate to HKEY_Local_Machine\Software\Microsoft\MSCRM.

16. If the MSCRM key exists, right click on it and choose Delete.

17. Close the registry and restart the client machine.

sirwanker915
Thu Jun 10 18:41:48 CDT 2004

Hi Jen,

Before you go through the entire process of un-installing &
re-installing the SFO, you may want to try the following:

SYMPTOMS

The CRM folders and menu bar are missing from the Microsoft CRM Sales
for Outlook Client.

CAUSE

The COM Addin may not be installed correctly in the Sales for Outlook
client.


RESOLUTION

Complete the following steps to correctly display the folder and menu
bar options:

1. Launch Outlook and go to Tools | Options.

2. Select the Other tab and select Advanced Options.

3. Select COM Addins.

4. Highlight Microsoft CRM Outlook Addin and note the location path
below it. (You may want to write this down since you will need it in
step 13)

5. Select Remove to remove the Microsoft CRM Outlook Addin.

6. Select OK to all windows and close Outlook.

7. Launch Outlook and go to Tools | Options.

8. Select the Other Tab and select Advanced Options.

9. Select COM Addins. Select Add.

10. Navigate to the path from step 6 (If there was not one specified
try /Program Files/CRM/Client/Bin/crmaddin.dll)

14. Select OK to all windows. Close and re-launch Outlook.

If the check mark becomes unchecked when you click Ok, the CassiniPort
entry may be missing in the registry. Complete the following steps to
add the CassiniPort entry:




IMPORTANT - This article contains information about modifying the
registry. Before you modify the registry, make sure to back it up and
make sure that you understand how to restore the registry if a problem
occurs. For information about how to back up, restore, and edit the
registry, see Microsoft Knowledge Base Article 256986 - Description of
the Microsoft Windows Registry.

a. Click Start, point to Run and type regedit.



b. Navigate to the following folder, My Computer\
HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\MSCRM.



c. Right click on MSCRM and select New String Value. Type CassiniPort
in the Value name field and press enter.



d. Right click the CassiniPort key and select Modify. Type 2525 in
the Value Data Field, and then click Ok.



e. Close the registry by clicking File on the Menubar and then Exit.



f. Close Microsoft Outlook, re-open and try adding the Microsoft CRM
Outlook Addin.

If your Folder Options and Menu bar still do not display, un-install
and reinstall the Sales for Outlook client. See Techknowledge 27532
for instructions to un-install and reinstall the Sales for Outlook
client.



"Jen Selmeyer" <jselmeyer@racoindustries.com> wrote in message news:<1928e01c44cc5$e8990ff0$a301280a@phx.gbl>...
> I removed the client from add/remove programs. I deleted
> the Microsoft CRM folder and Microsoft SQL folders from
> program files. I reinstalled the client - said it was
> successful, but when I open outlook all I get is a
> Microsoft CRM folder with 2 subfolders - custom forms and
> deleted items. Does anyone know what happened here? How
> do I get the accounts, contacts, ect. subfolders back?
>
> Thanks for the help,
> Jen