MS CRM vs other products (Act, Goldmine, Siebel)

Hi,

Does anyone having more information about the major different between MS CRM
and other products ?
Thanks for all the information

anonymous
Tue Sep 14 15:25:30 CDT 2004

Hi,

I made a migration (for my customer) from ACT! to MsCRM.
I did'nt use Act! very much but I can told you is not to
bad but really incompleted. MS CRM is very integrated and
very easy to custom and maintain.

Good luck with your choice.



>-----Original Message-----
>Hi,
>
>Does anyone having more information about the major
different between MS CRM
>and other products ?
>Thanks for all the information
>
>
>
>.
>

anonymous
Wed Sep 15 16:26:26 CDT 2004

MS CRM compared to Act! is not a good comparison - they
are not a good alignment to compare feature set.

MS CRM is Microsoft's attempt at a 'customer relationship
management' product (albeit currently incomplete, quite
inflexible and requiring a pretty hefty investment in
setup, etc.) whereas Act! is a contact manager - it is a
tool for sales people w/o the support/service modules and
other things that typically are part of CRM.

Act! has just released a new version that comes in two
falvors - both running on MS SQL server technology.
Depending on the number of users you need, the 'standard'
version list at about $229 and the premium version which
includes MS SQL Server 2000 Standard goes for $399,
supporting up to 50 users.

What you need to do is look at your business needs, the
existing LAN/PC infrastructure, your existing data that
you would migrate, the projected size of the dataset, etc.

Then, once you have a clearer understanding of what you
need, start looking at products, not the other way
around. A successful sales/CRM implementation needs to be
business driven, not technology driven.

If more businesses understood this, Microsoft would do a
better job with their CRM product than they are...

RohitChallu
Thu Nov 11 14:12:02 CST 2004

Refer to the competitve battlecards that come with a MBS partner toolkit

Rohit Challu
CRM Certified
UGM Enterprises

"Taja" wrote:

> Hi,
>
> Does anyone having more information about the major different between MS CRM
> and other products ?
> Thanks for all the information
>
>
>
>

arksales
Tue Dec 07 13:45:02 CST 2004

All of the products you mentioned are differentiated (ACT!, Goldmine,
Siebel)...The product that most closely aligns with a comparison to MSCRM is
SalesLogix assuming you are automating up to 200 users.

SalesLogix has been called "ACT! on Steroids" by former ACT! users. It has
dominated the middle market and are integrated with major accounting packages.

Goldmine is also in the mid tier. The main complaint about Goldmine is its
complex screeens and interface. What the end users have to use daily.

MSCRM seems to be a good fit if the client is using Great Plains, The
company uses Outlook throughout the organization and has a good deal of
infrastructure.

Other products you did not mention are the web based ones such as
Salesforce.com and Salesnet. This are easy to deploy and are award winning.

"anonymous@discussions.microsoft.com" wrote:

> MS CRM compared to Act! is not a good comparison - they
> are not a good alignment to compare feature set.
>
> MS CRM is Microsoft's attempt at a 'customer relationship
> management' product (albeit currently incomplete, quite
> inflexible and requiring a pretty hefty investment in
> setup, etc.) whereas Act! is a contact manager - it is a
> tool for sales people w/o the support/service modules and
> other things that typically are part of CRM.
>
> Act! has just released a new version that comes in two
> falvors - both running on MS SQL server technology.
> Depending on the number of users you need, the 'standard'
> version list at about $229 and the premium version which
> includes MS SQL Server 2000 Standard goes for $399,
> supporting up to 50 users.
>
> What you need to do is look at your business needs, the
> existing LAN/PC infrastructure, your existing data that
> you would migrate, the projected size of the dataset, etc.
>
> Then, once you have a clearer understanding of what you
> need, start looking at products, not the other way
> around. A successful sales/CRM implementation needs to be
> business driven, not technology driven.
>
> If more businesses understood this, Microsoft would do a
> better job with their CRM product than they are...
>