multips errors when emailing from CRM 1.2

Since installation, I have received the following 2 errors in my app log on
every email that passes through my exchange server, even it if has nothing
to do with CRM. Now, I cant send any emails at all and I get the last error
here.

1st:
Event Type: Error
Event Source: CrmExchangeQueueService
Event Category: None
Event ID: 5892
Date: 3/1/2004
Time: 2:36:51 PM
User: N/A
Computer: CQFS001
Description:
The message 'CQFS001 - 03-01-2004 20-36-50-937ms' failed to deliver to all
servers

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

and then


Event Type: Warning
Event Source: CrmExchangeQueueService
Event Category: None
Event ID: 5902
Date: 3/1/2004
Time: 2:36:51 PM
User: N/A
Computer: CQFS001
Description:
A platform error message was encountered. Subject: 'CQFS001 - 03-01-2004
20-36-50-937ms' Platform Error Code: 80070057 Platform Error Description:
'The parameter is incorrect.
' Literal SOAP Fault: '<error><code>80070057</code><description>The
parameter is incorrect.
</description></error>'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

now I get this when I attempt to send ANY email from CRM:



Event Type: Error
Event Source: Microsoft CRM
Event Category: None
Event ID: 2
Date: 3/1/2004
Time: 4:27:08 PM
User: N/A
Computer: CQFS001
Description:
MSCRM Platform Error Report:
----------------------------------------------------------------------------
----------------------------
Error: <description>An unexpected error occurred.</description><details>An
error occurred attempting to dispatch the email : HTTP status: 401 Access
Denied.</details><file>D:\crm\Build\3297\src\platform\include\proxy\proxyuti
l.h</file><line>47</line>

Error Message: An unexpected error occurred.

Error Details: An error occurred attempting to dispatch the email : HTTP
status: 401 Access Denied.

Source File: D:\crm\Build\3297\src\platform\include\proxy\proxyutil.h

Line Number: 47

Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain()
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionSte
p.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Michael
Tue Mar 02 02:31:07 CST 2004

> now I get this when I attempt to send ANY email from CRM:
>
>
>
> Event Type: Error
> Event Source: Microsoft CRM
> Event Category: None
> Event ID: 2
> Date: 3/1/2004
> Time: 4:27:08 PM
> User: N/A
> Computer: CQFS001
> Description:
> MSCRM Platform Error Report:
> --------------------------------------------------------------------------
--
> ----------------------------
> Error: <description>An unexpected error occurred.</description><details>An
> error occurred attempting to dispatch the email : HTTP status: 401 Access
>
Denied.</details><file>D:\crm\Build\3297\src\platform\include\proxy\proxyuti
> l.h</file><line>47</line>
>
> Error Message: An unexpected error occurred.
>
> Error Details: An error occurred attempting to dispatch the email : HTTP
> status: 401 Access Denied.
>
> Source File: D:\crm\Build\3297\src\platform\include\proxy\proxyutil.h
>
> Line Number: 47
>
> Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain()
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at
>
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionSte
> p.Execute()
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
> completedSynchronously)
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.

Potential Cause

.srf file mappings are incorrect or not set up on the Exchange Server 2000
machine where the Microsoft CRM Exchange Email Router is installed.

Resolution

To confirm you are able to browse to the .srf file, please do the following:

1. Launch an Internet Explorer Browser (Start | Programs | Internet
Explorer) on the Exchange Server 2000 machine where the Microsoft CRM
Exchange Email Router is installed:

2. In Internet Explorer, go to Tools | Internet Options.

3. Select the Advanced Tab.

4. Un-check the 'Show friendly HTTP error messages' check box and 'enable
3rd party browser extensions' check box.

5. Attempt to browse to the location of the ICRMEmailDispatchSDL.srf file:

http://<nameofyourexchangeserver>/MSCRMConnector/ICrmEmailDispatchSDL.srf

If you cannot browse to this file, you must confirm the mapping to the file
is correct. To do so, please do the following:

On the Exchange Server 2000 machine where the Microsoft CRM Exchange Email
Router is installed:

1. Open Windows Explorer then navigate to the directory containing the .srf
files, which is ...\inetpub\wwwroot\MSCRMConnector\ICRMEmailDispatchSDL.srf

2. Open this file with Notepad (Start | Run | Notepad)

3. Within the .srf file, the path may appear as the following:

..\..\PFILES\Microsoft CRM\MSCRMConnector

4. In this scenario, you need to modify the file to show the following:

"<systemdrive>:\Program Files\Microsoft
CRM\MSCRMConnector\CrmEmailDispatch.dll"

5. Re-register the CrmEmailDispatch.dll

To do so, go to Start | Run and type regsvr32 "<systemdrive>:\Program
Files\Microsoft CRM\MSCRMConnector\CrmEmailDispatch.dll"

6. Restart IIS services on the Exchange Server.

7. Test your email functionality.


--
Ich hoffe, das hilft / I hope, this helps.

Microsoft Business Solutions Support
Michael Schumacher (MS)


(Microsoft kann für die Richtigkeit und Vollständigkeit der Inhalte in
dieser Newsgroup keine Haftung übernehmen. / This posting is provided "AS
IS" with no warranties, and confers no rights. You assume all risk for your
use. © 2003 Microsoft Corporation. All rights reserved.)

G
Tue Mar 02 08:07:52 CST 2004

This part is now fixed. I had some issues with the IUSR anonymous account
and now that is fixed.

Any ideas on the other problems?


Thanks
Greg



"Michael Schumacher (MS)" <michschu@online.microsoft.com> wrote in message
news:udOF3CDAEHA.2432@TK2MSFTNGP11.phx.gbl...
> > now I get this when I attempt to send ANY email from CRM:
> >
> >
> >
> > Event Type: Error
> > Event Source: Microsoft CRM
> > Event Category: None
> > Event ID: 2
> > Date: 3/1/2004
> > Time: 4:27:08 PM
> > User: N/A
> > Computer: CQFS001
> > Description:
> > MSCRM Platform Error Report:
>
> --------------------------------------------------------------------------
> --
> > ----------------------------
> > Error: <description>An unexpected error
occurred.</description><details>An
> > error occurred attempting to dispatch the email :


<snip>

Matt
Tue Mar 02 13:10:30 CST 2004

Greg,

Check the registry under the HKLM\Software\Microsoft\MSCRM key. There
should be an entry for MailServerURL. Check this value and see if it
has both the machine name & the IP address in it. If it does, remove
the IP adress.

If it doesn't, see if you can open that address in an IE window on
your CRM server. You should get an XML SOAP message back.

Matt


On Tue, 2 Mar 2004 08:07:52 -0600, "G Pearson"
<gpearson100@hotmail.com> wrote:

This part is now fixed. I had some issues with the IUSR anonymous
account
and now that is fixed.

Any ideas on the other problems?


Thanks
Greg



"Michael Schumacher (MS)" <michschu@online.microsoft.com> wrote in
message
news:udOF3CDAEHA.2432@TK2MSFTNGP11.phx.gbl...
> > now I get this when I attempt to send ANY email from CRM:
> >
> >
> >
> > Event Type: Error
> > Event Source: Microsoft CRM
> > Event Category: None
> > Event ID: 2
> > Date: 3/1/2004
> > Time: 4:27:08 PM
> > User: N/A
> > Computer: CQFS001
> > Description:
> > MSCRM Platform Error Report:
>
> --------------------------------------------------------------------------
> --
> > ----------------------------
> > Error: <description>An unexpected error
occurred.</description><details>An
> > error occurred attempting to dispatch the email :


<snip>

G
Wed Mar 03 12:39:40 CST 2004

The registry entry looks right. I copy that and paste into browser:

http://CQFS001:80/MSCRMConnector/ICrmEmailDispatch.SRF

and get:

- <SOAP:Envelope xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
- <SOAP:Body>
- <SOAP:Fault>
<faultcode>SOAP:Client</faultcode>
<faultstring>SOAP Invalid Request</faultstring>
<detail />
</SOAP:Fault>
</SOAP:Body>
</SOAP:Envelope>

thanks

Greg

"Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
news:rtm940thcgg3ssbhdjok8m4tppmm32me21@4ax.com...
> Greg,
>
> Check the registry under the HKLM\Software\Microsoft\MSCRM key. There
> should be an entry for MailServerURL. Check this value and see if it
> has both the machine name & the IP address in it. If it does, remove
> the IP adress.
>
> If it doesn't, see if you can open that address in an IE window on
> your CRM server. You should get an XML SOAP message back.
>
> Matt
>
>
> On Tue, 2 Mar 2004 08:07:52 -0600, "G Pearson"
> <gpearson100@hotmail.com> wrote:
>
> This part is now fixed. I had some issues with the IUSR anonymous
> account
> and now that is fixed.
>
> Any ideas on the other problems?
>
>
> Thanks
> Greg
>
>
>
> "Michael Schumacher (MS)" <michschu@online.microsoft.com> wrote in
> message
> news:udOF3CDAEHA.2432@TK2MSFTNGP11.phx.gbl...
> > > now I get this when I attempt to send ANY email from CRM:
> > >
> > >
> > >
> > > Event Type: Error
> > > Event Source: Microsoft CRM
> > > Event Category: None
> > > Event ID: 2
> > > Date: 3/1/2004
> > > Time: 4:27:08 PM
> > > User: N/A
> > > Computer: CQFS001
> > > Description:
> > > MSCRM Platform Error Report:
> >
>
> --------------------------------------------------------------------------
> > --
> > > ----------------------------
> > > Error: <description>An unexpected error
> occurred.</description><details>An
> > > error occurred attempting to dispatch the email :
>
>
> <snip>
>
>

Matt
Wed Mar 03 14:58:41 CST 2004

Try this one....

http://CQFS001:80/MSCRMConnector/ICrmEmailDispatchSDL.SRF

Sometimes the other doesn't work right for some reason....

On Wed, 3 Mar 2004 12:39:40 -0600, "G Pearson"
<gpearson100@hotmail.com> wrote:

The registry entry looks right. I copy that and paste into browser:

http://CQFS001:80/MSCRMConnector/ICrmEmailDispatch.SRF

and get:

- <SOAP:Envelope
xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
- <SOAP:Body>
- <SOAP:Fault>
<faultcode>SOAP:Client</faultcode>
<faultstring>SOAP Invalid Request</faultstring>
<detail />
</SOAP:Fault>
</SOAP:Body>
</SOAP:Envelope>

thanks

Greg

"Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
news:rtm940thcgg3ssbhdjok8m4tppmm32me21@4ax.com...
> Greg,
>
> Check the registry under the HKLM\Software\Microsoft\MSCRM key. There
> should be an entry for MailServerURL. Check this value and see if it
> has both the machine name & the IP address in it. If it does, remove
> the IP adress.
>
> If it doesn't, see if you can open that address in an IE window on
> your CRM server. You should get an XML SOAP message back.
>
> Matt
>
>
> On Tue, 2 Mar 2004 08:07:52 -0600, "G Pearson"
> <gpearson100@hotmail.com> wrote:
>
> This part is now fixed. I had some issues with the IUSR anonymous
> account
> and now that is fixed.
>
> Any ideas on the other problems?
>
>
> Thanks
> Greg
>
>
>
> "Michael Schumacher (MS)" <michschu@online.microsoft.com> wrote in
> message
> news:udOF3CDAEHA.2432@TK2MSFTNGP11.phx.gbl...
> > > now I get this when I attempt to send ANY email from CRM:
> > >
> > >
> > >
> > > Event Type: Error
> > > Event Source: Microsoft CRM
> > > Event Category: None
> > > Event ID: 2
> > > Date: 3/1/2004
> > > Time: 4:27:08 PM
> > > User: N/A
> > > Computer: CQFS001
> > > Description:
> > > MSCRM Platform Error Report:
> >
>
> --------------------------------------------------------------------------
> > --
> > > ----------------------------
> > > Error: <description>An unexpected error
> occurred.</description><details>An
> > > error occurred attempting to dispatch the email :
>
>
> <snip>
>
>

G
Thu Mar 04 21:21:58 CST 2004

I can browse to that link you posted okay

When I put it in the reg, the email fails when I send and I get this in the
error log:

.

Event Type: Error
Event Source: Microsoft CRM
Event Category: None
Event ID: 2
Date: 3/4/2004
Time: 6:40:00 PM
User: N/A
Computer: CQFS001
Description:
MSCRM Platform Error Report:
----------------------------------------------------------------------------
----------------------------
Error: <description>An unexpected error occurred.</description><details>An
error occurred attempting to dispatch the email : A parse error occurred.
URL may be
invalid</details><file>D:\crm\Build\3297\src\platform\include\proxy\proxyuti
l.h</file><line>47</line>

Error Message: An unexpected error occurred.

Error Details: An error occurred attempting to dispatch the email : A parse
error occurred. URL may be invalid

Source File: D:\crm\Build\3297\src\platform\include\proxy\proxyutil.h

Line Number: 47

Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain()
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionSte
p.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

"Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
news:8nhc40l04jpfnfj57b9s3gvrog30ndbnvk@4ax.com...
> Try this one....
>
> http://CQFS001:80/MSCRMConnector/ICrmEmailDispatchSDL.SRF
>
> Sometimes the other doesn't work right for some reason....
>
> On Wed, 3 Mar 2004 12:39:40 -0600, "G Pearson"
> <gpearson100@hotmail.com> wrote:
>
> The registry entry looks right. I copy that and paste into browser:
>
> http://CQFS001:80/MSCRMConnector/ICrmEmailDispatch.SRF
>
> and get:
>
> - <SOAP:Envelope
> xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
> - <SOAP:Body>
> - <SOAP:Fault>
> <faultcode>SOAP:Client</faultcode>
> <faultstring>SOAP Invalid Request</faultstring>
> <detail />
> </SOAP:Fault>
> </SOAP:Body>
> </SOAP:Envelope>
>
> thanks
>
> Greg
>
> "Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
> news:rtm940thcgg3ssbhdjok8m4tppmm32me21@4ax.com...
> > Greg,
> >
> > Check the registry under the HKLM\Software\Microsoft\MSCRM key. There
> > should be an entry for MailServerURL. Check this value and see if it
> > has both the machine name & the IP address in it. If it does, remove
> > the IP adress.
> >
> > If it doesn't, see if you can open that address in an IE window on
> > your CRM server. You should get an XML SOAP message back.
> >
> > Matt
> >
> >
> > On Tue, 2 Mar 2004 08:07:52 -0600, "G Pearson"
> > <gpearson100@hotmail.com> wrote:
> >
> > This part is now fixed. I had some issues with the IUSR anonymous
> > account
> > and now that is fixed.
> >
> > Any ideas on the other problems?
> >
> >
> > Thanks
> > Greg
> >
> >
> >
> > "Michael Schumacher (MS)" <michschu@online.microsoft.com> wrote in
> > message
> > news:udOF3CDAEHA.2432@TK2MSFTNGP11.phx.gbl...
> > > > now I get this when I attempt to send ANY email from CRM:
> > > >
> > > >
> > > >
> > > > Event Type: Error
> > > > Event Source: Microsoft CRM
> > > > Event Category: None
> > > > Event ID: 2
> > > > Date: 3/1/2004
> > > > Time: 4:27:08 PM
> > > > User: N/A
> > > > Computer: CQFS001
> > > > Description:
> > > > MSCRM Platform Error Report:
> > >
> >
>
> --------------------------------------------------------------------------
> > > --
> > > > ----------------------------
> > > > Error: <description>An unexpected error
> > occurred.</description><details>An
> > > > error occurred attempting to dispatch the email :
> >
> >
> > <snip>
> >
> >
>
>

Michael
Fri Mar 05 05:07:18 CST 2004

> I can browse to that link you posted okay
>
> When I put it in the reg, the email fails when I send and I get this in
the
> error log:
>
> .
>
> Event Type: Error
> Event Source: Microsoft CRM
> Event Category: None
> Event ID: 2
> Date: 3/4/2004
> Time: 6:40:00 PM
> User: N/A
> Computer: CQFS001
> Description:
> MSCRM Platform Error Report:
> --------------------------------------------------------------------------
--
> ----------------------------
> Error: <description>An unexpected error occurred.</description><details>An
> error occurred attempting to dispatch the email : A parse error occurred.
> URL may be
>
invalid</details><file>D:\crm\Build\3297\src\platform\include\proxy\proxyuti
> l.h</file><line>47</line>
>
> Error Message: An unexpected error occurred.
>
> Error Details: An error occurred attempting to dispatch the email : A
parse
> error occurred. URL may be invalid
>
> Source File: D:\crm\Build\3297\src\platform\include\proxy\proxyutil.h
>
> Line Number: 47
>
> Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain()
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at
>
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionSte
> p.Execute()
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
> completedSynchronously)
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.


As mentioned previously, please check:

Potential Cause

.srf file mappings are incorrect or not set up on the Exchange Server 2000
machine where the Microsoft CRM Exchange Email Router is installed.

Resolution

To confirm you are able to browse to the .srf file, please do the following:

1. Launch an Internet Explorer Browser (Start | Programs | Internet
Explorer) on the Exchange Server 2000 machine where the Microsoft CRM
Exchange Email Router is installed:

2. In Internet Explorer, go to Tools | Internet Options.

3. Select the Advanced Tab.

4. Un-check the 'Show friendly HTTP error messages' check box and 'enable
3rd party browser extensions' check box.

5. Attempt to browse to the location of the ICRMEmailDispatchSDL.srf file:

http://<nameofyourexchangeserver>/MSCRMConnector/ICrmEmailDispatchSDL.srf

If you cannot browse to this file, you must confirm the mapping to the file
is correct. To do so, please do the following:

On the Exchange Server 2000 machine where the Microsoft CRM Exchange Email
Router is installed:

1. Open Windows Explorer then navigate to the directory containing the .srf
files, which is ...\inetpub\wwwroot\MSCRMConnector\ICRMEmailDispatchSDL.srf

2. Open this file with Notepad (Start | Run | Notepad)

3. Within the .srf file, the path may appear as the following:

..\..\PFILES\Microsoft CRM\MSCRMConnector

4. In this scenario, you need to modify the file to show the following:

"<systemdrive>:\Program Files\Microsoft
CRM\MSCRMConnector\CrmEmailDispatch.dll"

5. Re-register the CrmEmailDispatch.dll

To do so, go to Start | Run and type regsvr32 "<systemdrive>:\Program
Files\Microsoft CRM\MSCRMConnector\CrmEmailDispatch.dll"

6. Restart IIS services on the Exchange Server.

7. Test your email functionality.



--
Ich hoffe, das hilft / I hope, this helps.

Microsoft Business Solutions Support
Michael Schumacher (MS)


(Microsoft kann für die Richtigkeit und Vollständigkeit der Inhalte in
dieser Newsgroup keine Haftung übernehmen. / This posting is provided "AS
IS" with no warranties, and confers no rights. You assume all risk for your
use. © 2003 Microsoft Corporation. All rights reserved.)

Matt
Fri Mar 05 10:26:22 CST 2004

Change the Reg link back to the other SRF file. The
ICrmEmailDispatchSDL.SRF file is not what should be in there, but can
be used to verify the connectivity between the systems.

At this point, I think you're gonna need to opena ticket with MS. I
can't think of anything else for you to try.

Sorry,
Matt


On Thu, 4 Mar 2004 21:21:58 -0600, "G Pearson"
<gpearson100@hotmail.com> wrote:

I can browse to that link you posted okay

When I put it in the reg, the email fails when I send and I get this
in the
error log:

.

Event Type: Error
Event Source: Microsoft CRM
Event Category: None
Event ID: 2
Date: 3/4/2004
Time: 6:40:00 PM
User: N/A
Computer: CQFS001
Description:
MSCRM Platform Error Report:
----------------------------------------------------------------------------
----------------------------
Error: <description>An unexpected error
occurred.</description><details>An
error occurred attempting to dispatch the email : A parse error
occurred.
URL may be
invalid</details><file>D:\crm\Build\3297\src\platform\include\proxy\proxyuti
l.h</file><line>47</line>

Error Message: An unexpected error occurred.

Error Details: An error occurred attempting to dispatch the email : A
parse
error occurred. URL may be invalid

Source File: D:\crm\Build\3297\src\platform\include\proxy\proxyutil.h

Line Number: 47

Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain()
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionSte
p.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step,
Boolean&
completedSynchronously)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

"Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
news:8nhc40l04jpfnfj57b9s3gvrog30ndbnvk@4ax.com...
> Try this one....
>
> http://CQFS001:80/MSCRMConnector/ICrmEmailDispatchSDL.SRF
>
> Sometimes the other doesn't work right for some reason....
>
> On Wed, 3 Mar 2004 12:39:40 -0600, "G Pearson"
> <gpearson100@hotmail.com> wrote:
>
> The registry entry looks right. I copy that and paste into browser:
>
> http://CQFS001:80/MSCRMConnector/ICrmEmailDispatch.SRF
>
> and get:
>
> - <SOAP:Envelope
> xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
> - <SOAP:Body>
> - <SOAP:Fault>
> <faultcode>SOAP:Client</faultcode>
> <faultstring>SOAP Invalid Request</faultstring>
> <detail />
> </SOAP:Fault>
> </SOAP:Body>
> </SOAP:Envelope>
>
> thanks
>
> Greg
>
> "Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
> news:rtm940thcgg3ssbhdjok8m4tppmm32me21@4ax.com...
> > Greg,
> >
> > Check the registry under the HKLM\Software\Microsoft\MSCRM key. There
> > should be an entry for MailServerURL. Check this value and see if it
> > has both the machine name & the IP address in it. If it does, remove
> > the IP adress.
> >
> > If it doesn't, see if you can open that address in an IE window on
> > your CRM server. You should get an XML SOAP message back.
> >
> > Matt
> >
> >
> > On Tue, 2 Mar 2004 08:07:52 -0600, "G Pearson"
> > <gpearson100@hotmail.com> wrote:
> >
> > This part is now fixed. I had some issues with the IUSR anonymous
> > account
> > and now that is fixed.
> >
> > Any ideas on the other problems?
> >
> >
> > Thanks
> > Greg
> >
> >
> >
> > "Michael Schumacher (MS)" <michschu@online.microsoft.com> wrote in
> > message
> > news:udOF3CDAEHA.2432@TK2MSFTNGP11.phx.gbl...
> > > > now I get this when I attempt to send ANY email from CRM:
> > > >
> > > >
> > > >
> > > > Event Type: Error
> > > > Event Source: Microsoft CRM
> > > > Event Category: None
> > > > Event ID: 2
> > > > Date: 3/1/2004
> > > > Time: 4:27:08 PM
> > > > User: N/A
> > > > Computer: CQFS001
> > > > Description:
> > > > MSCRM Platform Error Report:
> > >
> >
>
> --------------------------------------------------------------------------
> > > --
> > > > ----------------------------
> > > > Error: <description>An unexpected error
> > occurred.</description><details>An
> > > > error occurred attempting to dispatch the email :
> >
> >
> > <snip>
> >
> >
>
>

G
Fri Mar 05 21:26:18 CST 2004

Thank you for your reply. I had already done these steps. I can successfully
browse to ICrmEmailDispatch.srf and ICrmEmailDispatchSDL.srf okay while at
the server. When I go to ICrmEmailDispatch.srf I get:
-
<SOAP:Envelope xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">
- <SOAP:Body>
- <SOAP:Fault>
<faultcode>SOAP:Client</faultcode>
<faultstring>SOAP Invalid Request</faultstring>
<detail />
</SOAP:Fault>
</SOAP:Body>
</SOAP:Envelope>
I open the file in notepad and I have:

{{handler
"C:\PROGRA~1\MICROS~3\MSCRMC~1\CrmEmailDispatch.dll"/CrmEmailDispatch}}

I reregistered just for fun and put full path instead of the ~1 stuff on
both files. no good.

Any ideas?

Thanks

Greg



<snip>


> As mentioned previously, please check:
>
> Potential Cause
>
> .srf file mappings are incorrect or not set up on the Exchange Server 2000
> machine where the Microsoft CRM Exchange Email Router is installed.
>
> Resolution
>
> To confirm you are able to browse to the .srf file, please do the
following:
>
> 1. Launch an Internet Explorer Browser (Start | Programs | Internet
> Explorer) on the Exchange Server 2000 machine where the Microsoft CRM
> Exchange Email Router is installed:
>
> 2. In Internet Explorer, go to Tools | Internet Options.
>
> 3. Select the Advanced Tab.
>
> 4. Un-check the 'Show friendly HTTP error messages' check box and 'enable
> 3rd party browser extensions' check box.
>
> 5. Attempt to browse to the location of the ICRMEmailDispatchSDL.srf file:
>
> http://<nameofyourexchangeserver>/MSCRMConnector/ICrmEmailDispatchSDL.srf
>
> If you cannot browse to this file, you must confirm the mapping to the
file
> is correct. To do so, please do the following:
>
> On the Exchange Server 2000 machine where the Microsoft CRM Exchange Email
> Router is installed:
>
> 1. Open Windows Explorer then navigate to the directory containing the
.srf
> files, which is
...\inetpub\wwwroot\MSCRMConnector\ICRMEmailDispatchSDL.srf
>
> 2. Open this file with Notepad (Start | Run | Notepad)
>
> 3. Within the .srf file, the path may appear as the following:
>
> ..\..\PFILES\Microsoft CRM\MSCRMConnector
>
> 4. In this scenario, you need to modify the file to show the following:
>
> "<systemdrive>:\Program Files\Microsoft
> CRM\MSCRMConnector\CrmEmailDispatch.dll"
>
> 5. Re-register the CrmEmailDispatch.dll
>
> To do so, go to Start | Run and type regsvr32 "<systemdrive>:\Program
> Files\Microsoft CRM\MSCRMConnector\CrmEmailDispatch.dll"
>
> 6. Restart IIS services on the Exchange Server.
>
> 7. Test your email functionality.
>
>
>
> --
> Ich hoffe, das hilft / I hope, this helps.
>
> Microsoft Business Solutions Support
> Michael Schumacher (MS)
>
>
> (Microsoft kann für die Richtigkeit und Vollständigkeit der Inhalte in
> dieser Newsgroup keine Haftung übernehmen. / This posting is provided "AS
> IS" with no warranties, and confers no rights. You assume all risk for
your
> use. © 2003 Microsoft Corporation. All rights reserved.)
>
>