RE: How to implement 3rd party support by GrahamSheldonMSFT
GrahamSheldonMSFT
Wed Nov 17 23:09:02 CST 2004
Andre - Can you provide me with a bit more detail about the process you want
to implement? If i understand you correctly, you want to put the case into a
pending state, pass off some data to a 3rd party application, and then close
it when someone from the support desk updates it? It sounds as if workflow
ought to be able to help you do most of this hand off, but for some of this
to work automatically you will need custom integration code with the other
products.
If you can give me more detail about the process, I can give you a better
answer.
"Andre Boyle" wrote:
> Hi all,
>
> Does anyone have any ideas how to approach implementing 3rd party support
> within the CRM service desk. Essentialy I want our support guys to be able
> to 'pass off' a call to software specific support teams for some of our 'off
> the shelf' products. A case would then go into a pending state until we get
> a response.
>
> Thaks for the help and advice.
>
> Dre
>
>
>