A first look at the new Office Snapin for MSCRM

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- Previous
  - 1
    - Cannot view CRM Web Page Remotely We just finished installing CRM 3.0. This was a clean installation on a new server. The SQL does not reside on the CRM server. The problem that I am having is that I can bring up the main CRM page at http://Localhost:5555. However, from any other machine I cannot bring up that page. I am logging in with domain admin rights but constantly get a 401.2 Not authorized to view this page. We have tried various methods and checked permissions and also re-installed CRM. Has any had the same issue and have any resolution? Your help would be greatly appreciated ! Tag: A first look at the new Office Snapin for MSCRM Tag: 53352
  - 2
    - Designing Reports for MsCRM 3.0 What is needed to design or modify reports for CRM 3.0 running on SQL 2000? Specifically what versions and components of Visual Studio are required? Thanks Gill Opsis www.opsis.com.au Tag: A first look at the new Office Snapin for MSCRM Tag: 53351
  - 3
    - CRM 3.0 and Server Hardware Specs I am running CRM 3.0 Professional on a W2K3 Dell PE 1650 server, dual PIII 1.13GHZ procs, 3.0 GB memory, 3 - 18 GB hard drives RAID 5. Server processor/bus speed is 133 MHZ however. I am experiencing a lot of what seems like internal latency in CRM, lots of errors saying Server Unavailable, etc. but a retry then works. I looked in the CRM 3.0 Implementation guide but it has no requirements as to internal processor/bus speed for CRM. Are these CRM problems (latency) being caused by the slow internal bus speed of my server? All other server hardware specs are well above minimum hardware requirements for CRM 3.0. Thanks .... Scot Phares Tag: A first look at the new Office Snapin for MSCRM Tag: 53348
  - 4
    - Steps for restoring the CRM 3.0 database Hi I need to have a process for restoring the CRM 3.0 database so that I can run training sessions on the same database. When I Restore the database using Enterprise Manager I ger an error because Exclusive could not be obtained. This happens when All users are logged All CRM services are stopped The CRM web site in IIS is stopped The SQL Agent service is stopped (The above steps were tried sequentially and in various combinations). In Enterprise Manager there are a number of processes running on the MSCRM database, which are probably the cause of the problem, but these processes cannot even be ended using the kill command in SQL Query Analyser. The only solution that I have found is to reboot the server, and to do the restore immediately after that. This problem did not exist in CRM 1.2. Can someone please give me the steps to restore the CRM database (MSCRM database) without rebooting the server. Thanks Gill Opsis www.opsis.com.au Tag: A first look at the new Office Snapin for MSCRM Tag: 53347
  - 5
    - many-to-one relationship with systemuser I would like to create a relationship many-to-one where the systemuser is the main part of the relation, but the Microsoft CRM don't show this entity as available. If I go to the systemuser entity and try to make the relation from there the button to add a one-to-many relation does not appear. I have planned to create many relations from custom entities to the Systemuser entity. Is there any solution to that problem? Thanks. Renato. Tag: A first look at the new Office Snapin for MSCRM Tag: 53346
  - 6
    - Workflow not working - Hi, I have installed v3.0 Release version and created and activated simple workflow but it doesn't work. Is it because I haven't registered the install with microsoft yet? All other previous workflows in 1.2 and Beta worked fine. Is it because I haven't registered the install with microsoft yet? Tag: A first look at the new Office Snapin for MSCRM Tag: 53345
  - 7
    - CRM addin causing outlook messages to hang in outbox I have about 20 different CRM SFO clients installed. Three of these experienced an issue with sending mail. It was not consitant, but it was frequent. When you would send an email it would go the the outbox and would not send out. The email would not be in italic and it had a date of none. No matter what you would do to this email (open it back up and resend, etc.) it would sit in the outbox. If you set your mail to send immediatly it would work, but for my users this was impratical since they are not connected at all times. I had the issue on my laptop and eventually modified the registry key onload behavior key and then restarted outlook. This allowed my mail to go through without any problems, but obviously the CRM client would not work (even though it still showed up) and the add in was no longer in the comaddin list. I readded it modified the key again and everything is working fine now. I suspect that I could have just deleted the add in and then added it back, but as of right now I am not sure if this works. I will be trying it with one of my users after I am confident mine is working ok. I have seen a lot of post about this type of problem and different add ins that cause this issue, but never did see the CRM add in on any of these list. Guessing it should get on the list as a possible cause for this. Has anyone else experienced the same thing? Was there something you did to fix it other than what I mentioned? Tag: A first look at the new Office Snapin for MSCRM Tag: 53342
  - 8
    - CRM addin causing outlook messages to hang in outbox I have about 20 different CRM SFO clients installed. Three of these experienced an issue with sending mail. It was not consitant, but it was frequent. When you would send an email it would go the the outbox and would not send out. The email would not be in italic and it had a date of none. No matter what you would do to this email (open it back up and resend, etc.) it would sit in the outbox. If you set your mail to send immediatly it would work, but for my users this was impratical since they are not connected at all times. I had the issue on my laptop and eventually modified the registry key onload behavior key and then restarted outlook. This allowed my mail to go through without any problems, but obviously the CRM client would not work (even though it still showed up) and the add in was no longer in the comaddin list. I readded it modified the key again and everything is working fine now. I suspect that I could have just deleted the add in and then added it back, but as of right now I am not sure if this works. I will be trying it with one of my users after I am confident mine is working ok. I have seen a lot of post about this type of problem and different add ins that cause this issue, but never did see the CRM add in on any of these list. Guessing it should get on the list as a possible cause for this. Has anyone else experienced the same thing? Was there something you did to fix it other than what I mentioned? Tag: A first look at the new Office Snapin for MSCRM Tag: 53341
  - 9
    - CRM addin causing outlook messages to hang in outbox I have about 20 different CRM SFO clients installed. Three of these experienced an issue with sending mail. It was not consitant, but it was frequent. When you would send an email it would go the the outbox and would not send out. The email would not be in italic and it had a date of none. No matter what you would do to this email (open it back up and resend, etc.) it would sit in the outbox. If you set your mail to send immediatly it would work, but for my users this was impratical since they are not connected at all times. I had the issue on my laptop and eventually modified the registry key onload behavior key and then restarted outlook. This allowed my mail to go through without any problems, but obviously the CRM client would not work (even though it still showed up) and the add in was no longer in the comaddin list. I readded it modified the key again and everything is working fine now. I suspect that I could have just deleted the add in and then added it back, but as of right now I am not sure if this works. I will be trying it with one of my users after I am confident mine is working ok. I have seen a lot of post about this type of problem and different add ins that cause this issue, but never did see the CRM add in on any of these list. Guessing it should get on the list as a possible cause for this. Has anyone else experienced the same thing? Was there something you did to fix it other than what I mentioned? Tag: A first look at the new Office Snapin for MSCRM Tag: 53340
  - 10
    - Microsoft CRM Certfication ver 1.2 Hi I have already passed the installation & configuration , Applicaiton exam for version 1.2. I am planning to prepare for customization course. I had already taken ecourse for customziation about a 6 months back . Now I am trying figure out can I still give version 1.2 exam. If I can when it is expiring. Thanks Nidhi Tag: A first look at the new Office Snapin for MSCRM Tag: 53331
  - 11
    - Create an e-mail in CRM 3.0 Hi, I have been able to make lots of e-mails in CRM 1.2. For the life of me, I cannot seem to figure out how to get them to work in 3.0. Here is my code: activityparty[] activitypartyFrom; activitypartyFrom[0].addressused = HDEmailAddress; activitypartyFrom[0].partyid.name = HDGuid; activitypartyFrom[0].participationtypemask.Value = 1; activityparty[] activitypartyTo; activitypartyTo[0].addressused = HDEmailAddress; activitypartyTo[0].partyid.name = HDGuid; activitypartyTo[0].participationtypemask.Value = 2; email.to = activitypartyTo; email.from = activitypartyFrom; email.subject = "This is a test"; This code will not even compile properly. I have also tried this: activityparty activitypartyFrom; activitypartyFrom.addressused = HDEmailAddress; activitypartyFrom.partyid.name = HDGuid; activitypartyFrom.participationtypemask.Value = 1; activityparty activitypartyTo; activitypartyTo.addressused = HDEmailAddress; activitypartyTo.partyid.name = HDGuid; activitypartyTo.participationtypemask.Value = 2; email.to = activitypartyTo; email.from = activitypartyFrom; email.subject = "This is a test"; AND I have tried this: activityparty activitypartyFrom = new activityparty(); activitypartyFrom.addressused = HDEmailAddress; activitypartyFrom.partyid.name = HDGuid; activitypartyFrom.participationtypemask.Value = 1; activityparty activitypartyTo = new activityparty(); activitypartyTo.addressused = HDEmailAddress; activitypartyTo.partyid.name = HDGuid; activitypartyTo.participationtypemask.Value = 2; email.to = activitypartyTo; email.from = activitypartyFrom; email.subject = "This is a test"; I am getting conversion issues of arraylists and activityparty types. I understand this error, but cannot seem to figure out how to resolve it. Can someone post me an example code of how to create and send an e-mail programmatically in CRM v3.0. Regards, Keener Tag: A first look at the new Office Snapin for MSCRM Tag: 53329
  - 12
    - Business Data Lookup Snap-in Error Hi, Anyone else installed this yet? It works initially (although slow) but after I reboot the machine, the tool bar disappears (I have to re-add it via View > Toolbars) and the two buttons that were there originally with icons are replaced with a single button and no icon. This happens on both the server and a client workstation. Anyone else get this? Alan Tag: A first look at the new Office Snapin for MSCRM Tag: 53327
  - 13
    - Screen size is too small when customizing For some reason, when I try to edit the Account form and customize it, I can't get the entire form to fit on my screen. If I resize the window, it still cuts off the bottom part and there is no scroll bar available to scroll down. I'm runnning a laptop with Win XP with resolution set at 1024x768. Any ideas? Tag: A first look at the new Office Snapin for MSCRM Tag: 53325
  - 14
    - mscrm 3.0 failure in scheduling engine hello all!, My users sometimes have to schedule appointments or phone calls on top of each other. (both from 12:00-12:30) when they attempt to do this, they receive and error message "an error has occurred, contact system admin..." then after they click "ok" an error pops up "General failure in scheduling engine." The ignore and save allows them to save the overlapping appointments, but is there a way or config option to reduce these errors.... thanks.... eric Tag: A first look at the new Office Snapin for MSCRM Tag: 53313
  - 15
    - Nice usability features As a regular user of CRM systems, there are some things I really like about 3.0. One bugbear however is the lack of ability to Complete an activity task and create a Follow Up activity easily - am I missing something? Tag: A first look at the new Office Snapin for MSCRM Tag: 53309
  - 16
    - Outlook Query error I recently created some custom fields under our leads section. All of my users are non domain accounts using the SFO client coming through a VPN. all of my users were able to download the custom changes by going off line and back online. however I have one user who consistantly gets a Query error (he provided very little information on the error) after he is offline and tries to open up a lead. I actually saw this on my pc prior to the sync, but doing the sync corrected the issue. Anyone else experiencing this issue? I have 20 SFO clients 19 of them are going ok Tag: A first look at the new Office Snapin for MSCRM Tag: 53307
  - 17
    - CRM 3.0 Outlook Laptop Client Crashes We are evaluating CRM in connection with the Ourlook Laptop Client. First it worked quite fine, after a while the Client cant go offline anymore. Syncronisation with Outlook works fine, but as I try to go offline, the sync proces workes fine for the first moment, then it tries to connect to the local Offline DB and after a while it crashes. In the event log I get the following entry: An error occurred during Offline Synchronization. Try going offline again, or restart Microsoft Outlook. DoSyncMetabaseIds() failed with exception Microsoft.Crm.CrmException: Failed to start or connect to the offline mode MSDE database. at Microsoft.Crm.Application.Outlook.OfflineSync.CleanUpMsde.TryStartMsde(String connectionString, Boolean synchronize) at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.DoSyncMetabaseIds(). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Does anyone have a clue? Thanks! Benno Tag: A first look at the new Office Snapin for MSCRM Tag: 53306
  - 18
    - Reports with CRM 3.0 Hi all: I have CRM 3.0 installed, and all appears to be working well after a few issues. We are in the process of customization. I need to create reports. I was informed that CRM 3.0 uses SQL 2000 Server Reporting Services. That's all well and good. I have SQL 2000 Server SP4. My questions are as follows: 1. What software do I need to author/customize reports? 2. Did it come with CRM or SQL Server, or dies it cost extra? 3. Why do I get errors when trying to add a report through the UI. I did notice that the pre-supplied reports have a file extension of rdl. I did some examination and now know that they are XML and and a report definition language for MS SQL reporting services. I downloaded some sample ones from a blog somewhere because they had been customized. I went to deploy them thruough the CRM interface, and I got the following error: An error occurred while trying to add the report to Microsoft CRM. Try adding the report again. If the problem continues, contact your system administrator. The doccumentation on reporting is very poor. I have the SDK (latest version) and all it gives me is a style guide about how to make my fonts math the CRM suppied reports. THIS IS THE LEAST OF MY WORRIES. Any guidance you could give would be greatly appreciated. Sincerely, Doug Kirschman (reportless in Seattle) Tag: A first look at the new Office Snapin for MSCRM Tag: 53305
  - 19
    - Service Calendar Is there a way to print the Service Calendar? Either by day, week, or month, or in any fashion at all? Why doesn't the Service Calendar show in the Outlook Client? And, if I have the Outlook client loaded and Outlook launched, the Servcie Calendar doesn't show up in the Web client. Thanks! Tag: A first look at the new Office Snapin for MSCRM Tag: 53304
  - 20
    - Print an IFrame Contents Can I print IFrame content? When i press the print button, in Quote Form, the IFrame content (a .jpg) appears in the print preview, but when send the form to the printer, the picture don't appear in the paper. Thanks, Enrique J. Bravo C. CRM Consultant, MekanoAsicom Tag: A first look at the new Office Snapin for MSCRM Tag: 53298
  - 21
    - Publishing CRM with ISA2004 Hello, Has anybody got any experience with publishing CRM 3.0 on a ISA 2004 Server? I can connect, but it keeps asking me for my credentials. It drives us nuts. Anybody got any great ideas, please share them. Thanks in advance, Giovanni Perini Tag: A first look at the new Office Snapin for MSCRM Tag: 53297
  - 22
    - interesting question about workflow Hey guys , Is it possible to get all open activities by single e-mail at 8.30 in the every morning with the help of workflow manager? If no then any alternative solution? regards Aami Tag: A first look at the new Office Snapin for MSCRM Tag: 53295
  - 23
    - Hide or Delete Protected System Fields in Forms Can I hide or delete protected system fields from a form? When i tried to customize a Quote Product form, i found some fields with a padlock. After that, in the attributes section, in the shipto_line2 field specifically, i changed the requirement level properties value from "required" to "no required". Finally, I opened the Quote Product form again, but the padlock still appear. Thanks, Enrique J. Bravo C. CRM Consultant, MekanoAsicom Tag: A first look at the new Office Snapin for MSCRM Tag: 53293
  - 24
    - Hardware Requirements for Demo Server? Hi guys, I'm planning on doing a demo for a client of CRM 3.0. I have a server kicking around with 640MB RAM, 18GB SCSI U160 drive and a 933Mhz PIII processor. I want to install SQL Server 2005 and CRM 3.0 on this box. Q: Will this be sufficient to demo CRM to just a few users at once with a couple hundred account records? Or is it going to be so painfully slow as to affect their evaluation of the product? Robert J. Bullock Upstate Internet Services Tag: A first look at the new Office Snapin for MSCRM Tag: 53291
  - 25
    - Hardware Requirements for Small Scale CRM Demo Hi guys, I want to install SQL Server 2005 and CRM 3.0 on the following hardware: Dell 1400SC, 933Mhz PIII, 640MB RAM, 18GB U160 SCSI Q: Is this hardware going to be sufficient for a small scale demo or is it going to crawl? Robert Tag: A first look at the new Office Snapin for MSCRM Tag: 53290
- Next
  - 1
    - crm email - no longer working V1.2 After a security risk was flagged up to our exchange server I made a very small change to our IIS configuration. Namely removing script mapping to .printer. After running and IISreset to ensure that change was applied we have had problems with CRM email. Namely that when you try to send a CRM email you get an error stating that: "An error has occurred. Please contact your system administrator". A referall to the event viewer reveals nothing of interest. A reboot of both the exchange and the CRM servers makes no difference. nor does applying rollup update 2 (on all of client/server/exchange router). I am guessing that I may need to reinstall the exchange router, but having inherited this system pre-installed, I have never had to do that. Is anyone able to advise on whether or not that is likely to resolve the issue and also how the reinstall is actually done. cheers P Tag: A first look at the new Office Snapin for MSCRM Tag: 53287
  - 2
    - MS CRM 1.2 Register New incident from External source with SDK Hi I am creating a small application which stores the new incidents by using the SDK. I have added the .dll references of the assemblies Microsoft.Crm.Platform.Types, Microsoft.Crm.Platform.proxy and System.Web.Services. When I execute the code are no error messages, but does not register the new incident. This is the code Thanks, Gilbert Robinson the code ======= Imports Microsoft.Crm.Platform.Proxy Imports System.web.services Imports Microsoft.CRM.Flags Imports Microsoft.CRM.Platform.Types Public Class WebForm1 Inherits System.Web.UI.Page Private Sub Page_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load codei() 'Put user code to initialize the page here End Sub Sub codei() ' strServer should be set with the name of the platform Web server Dim strServer As String = "im-dp-flow11" ' virtualDirectory should be set with the name of the Microsoft CRM ' virtual directory on the platform Web server Dim virtualDirectory As String = "MSCRMServices" Dim strDir As String = "http://" + strServer + "/" + virtualDirectory + "/" ' BizUser proxy object Dim bizUser As New Microsoft.Crm.Platform.Proxy.BizUser bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials bizUser.Url = strDir + "BizUser.srf" ' CRMIncident proxy object Dim incident As New Microsoft.Crm.Platform.Proxy.CRMIncident incident.Credentials = System.Net.CredentialCache.DefaultCredentials incident.Url = strDir + "CRMIncident.srf" Dim strErrorMsg As String Dim strIncidentXml As String Dim strIncidentId As String Dim strAccountId As String = "{1BBD7C7F-9ADE-4972-A307-1181A57A5750}" Dim strCustomerId As String = "{ECF99EF1-3858-4E06-ABD9-EBFE526BF9FF}" Try Dim userAuth As Microsoft.Crm.Platform.Proxy.CUserAuth = bizUser.WhoAmI() ' Set up the XML string for the new incident strIncidentXml = "<incident>" strIncidentXml += "<title>Incident 1</title>" strIncidentXml += "<accountid>" + strAccountId + "</accountid>" strIncidentXml += "<ownerid type=""" + Microsoft.CRM.Platform.Types.ObjectType.otSystemUser.ToString(+""">") strIncidentXml += userAuth.UserId + "</ownerid>" strIncidentXml += "<customerid type=/ " + Microsoft.CRM.Flags.ObjectType.otSystemUser.ToString() + " / " > " ' " 'ToDo: Error processing original source shown below ' ' '------------------------------------------^--- Syntax error: ';' expected strIncidentXml += strCustomerId + "</ownerid>" strIncidentXml += "</incident>" ' Create an incident strIncidentId = incident.Create(userAuth, strIncidentXml) ' 'ToDo: Error processing original source shown below ' ' '-^--- Syntax error: ')' expected Catch err As System.Web.Services.Protocols.SoapException ' Process the platform error here strErrorMsg = "ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source Catch err As Exception ' Process other errors here strErrorMsg = "ErrorMessage: " + err.Message End Try End Sub End Class Tag: A first look at the new Office Snapin for MSCRM Tag: 53283
  - 3
    - Add new incident from external source with SDK Hi I am creating a small application which stores the new incidents by using the SDK. I have added the .dll references of the assemblies Microsoft.Crm.Platform.Types, Microsoft.Crm.Platform.proxy and System.Web.Services. When I execute the code are no error messages, but does not register the new incident. This is the code Thanks, Gilbert Robinson the code ======= Imports Microsoft.Crm.Platform.Proxy Imports System.web.services Imports Microsoft.CRM.Flags Imports Microsoft.CRM.Platform.Types Public Class WebForm1 Inherits System.Web.UI.Page #Region " Web Form Designer Generated Code " 'This call is required by the Web Form Designer. <System.Diagnostics.DebuggerStepThrough()> Private Sub InitializeComponent() End Sub 'NOTE: The following placeholder declaration is required by the Web Form Designer. 'Do not delete or move it. Private designerPlaceholderDeclaration As System.Object Private Sub Page_Init(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Init 'CODEGEN: This method call is required by the Web Form Designer 'Do not modify it using the code editor. InitializeComponent() End Sub #End Region Private Sub Page_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load codei() 'Put user code to initialize the page here End Sub Sub codei() ' strServer should be set with the name of the platform Web server Dim strServer As String = "im-dp-flow11" ' virtualDirectory should be set with the name of the Microsoft CRM ' virtual directory on the platform Web server Dim virtualDirectory As String = "MSCRMServices" Dim strDir As String = "http://" + strServer + "/" + virtualDirectory + "/" ' BizUser proxy object Dim bizUser As New Microsoft.Crm.Platform.Proxy.BizUser bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials bizUser.Url = strDir + "BizUser.srf" ' CRMIncident proxy object Dim incident As New Microsoft.Crm.Platform.Proxy.CRMIncident incident.Credentials = System.Net.CredentialCache.DefaultCredentials incident.Url = strDir + "CRMIncident.srf" Dim strErrorMsg As String Dim strIncidentXml As String Dim strIncidentId As String Dim strAccountId As String = "{1BBD7C7F-9ADE-4972-A307-1181A57A5750}" Dim strCustomerId As String = "{ECF99EF1-3858-4E06-ABD9-EBFE526BF9FF}" Try Dim userAuth As Microsoft.Crm.Platform.Proxy.CUserAuth = bizUser.WhoAmI() ' Set up the XML string for the new incident strIncidentXml = "<incident>" strIncidentXml += "<title>Incident 1</title>" strIncidentXml += "<accountid>" + strAccountId + "</accountid>" strIncidentXml += "<ownerid type=""" + Microsoft.CRM.Platform.Types.ObjectType.otSystemUser.ToString(+""">") strIncidentXml += userAuth.UserId + "</ownerid>" strIncidentXml += "<customerid type=/ " + Microsoft.CRM.Flags.ObjectType.otSystemUser.ToString() + " / " > " ' " 'ToDo: Error processing original source shown below ' ' '------------------------------------------^--- Syntax error: ';' expected strIncidentXml += strCustomerId + "</ownerid>" strIncidentXml += "</incident>" ' Create an incident strIncidentId = incident.Create(userAuth, strIncidentXml) ' 'ToDo: Error processing original source shown below ' ' '-^--- Syntax error: ')' expected Catch err As System.Web.Services.Protocols.SoapException ' Process the platform error here strErrorMsg = "ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source Catch err As Exception ' Process other errors here strErrorMsg = "ErrorMessage: " + err.Message End Try End Sub End Class Tag: A first look at the new Office Snapin for MSCRM Tag: 53282
  - 4
    - how to... hi all, using crm 3.0 on 2003 ent. i have added a new tab into the Appointment Form which has some bit and picklist attributes for a survey form. i will be opening more than 3 or more Appointments for the same company and when creating a new Appointment activity , i want to see the last appointment's data on it, this way i will be able to analyze the incrementation beetween appointments For example. i am creating the first Appointment Activity saving and closing it, then after a week later, i am creating a new activity for the same company and the first activities data is already shown, i am changing whatever is needed and saving and closing and so on. couldn't figure out a way. any help? thank you Tag: A first look at the new Office Snapin for MSCRM Tag: 53278
  - 5
    - Mail Merger with Webclient It's possible to do a Mail Merge with the Webclient? I know how it works with the outlook client but no idea how it should work with the webclient. Thank's for some help Michel Tag: A first look at the new Office Snapin for MSCRM Tag: 53277
  - 6
    - Picking up previous lead owner when assigning a lead May not be seeing the wood for the trees here but... I have created a rule which fires off an email when a lead is assigned - however I would like to be able to pick up the id of the person who did the assigning... the fields list in the lead doesn't seem to have this info - any suggestions? Tag: A first look at the new Office Snapin for MSCRM Tag: 53274
  - 7
    - Register an Appointment using the outlook interface and CRM 3.0 I want to make an appointment for myself with one contact of one of my account but these contact does not have any email adress. If I use the outlook interface I put the name of the account on regarding but where can I put the required or attendees persons ? Because thes persons do not have email adress they don't appear in the adress book but I have to mention the name of the person and to link the appointment with this person in the CRM. It seems to be totaly impossible ! It is very frustrating because Microsoft said the the new 3.0 version was better than the 1.2 that we used since last year and that this version was totaly intergated with the CRM It don't seems to be right. Can somebody explain what we have to do to register an appointment via the outlook interface and for that appointment to be correctly linked to CRM ??? Thanks in advance Best Regards Didier Tag: A first look at the new Office Snapin for MSCRM Tag: 53271
  - 8
    - Assign a task using Outllook interface with CRM 3.0 It seem to be impossible to assing a task to another user when you create and manage task within outlook. If I am in outlook and I click ont the task button of the CRM toolbar I can add a regarding (the name of the account for which I have to do the task) and put a subject and a due date But... It is impossible to and a time which is very annoying because the time is used by CRM task It is impossible to use the assing the task to another user with the outlook button "assign task". I receive the message Assigned tasks are not supported in Microsoft CRM. The item will not be linked to Microsoft CRM I am very frustrated with this answer because I thought the integration was better than in the past version (1.2) that we used ! Can somebody tell me how to solve these two problems ??? Thanks in advance Didier Tag: A first look at the new Office Snapin for MSCRM Tag: 53270
  - 9
    - MS CRM - C360 Hi, Can anyone advise on the server spec for running MS CRM for about 1400 cases a day ? I am also experincing problems with mails being held up by MS C-360 any ideas ???? -- Mark Tag: A first look at the new Office Snapin for MSCRM Tag: 53269
  - 10
    - Categorizing email history Hi, Can anyone tell me whether the two fields called "category" and "sub category" can be used when tracking emails to CRM ? It seems that it is not possible to enter anything into these fields. What can they be used for ? Rgds, Partner Tag: A first look at the new Office Snapin for MSCRM Tag: 53268
  - 11
    - Multilanguage Environment A customer needs for his employees in several countries (and different languages!) a central CRM-solution. Can I use different languages on one installation, and where can I define the language - per user, PC, ... ??? I have also to define the labels, helptext for my individual new fields in different language. Tag: A first look at the new Office Snapin for MSCRM Tag: 53266
  - 12
    - subject entity customization seems impossible Hi everybody, I hoped I could change the name of the "subject" entity. However, this entity, as well as other customizable entities does not seem to allow customization of any information that appears on the general tab of the informations menu item. How may I change this name ? I tried another method, namely, "export customization", modify the name in the xml file and then "import customization". However, it seems impossible to publish this customization, so that the entity name quickly reverts to its previous value. Thank you to anyone who can help me achieve this goal. Tag: A first look at the new Office Snapin for MSCRM Tag: 53264
  - 13
    - Reinstalling MSCRM 1.2 failure Hello everybody, I wanted to reinstall MSCRM 1.2 on our SBS 2003 server but I receive the following error message : "Failed to connect to database _MSCRM on <sql_server_name>. hr: 0x80004005" Can anyone help me !!!! Tag: A first look at the new Office Snapin for MSCRM Tag: 53259
  - 14
    - How to change CRM 3.0 MSDN licence key? We are going to replace the CRM 3.0 MSDN licence key(only 5 users, not enough!) by purchase license key. Thanks! Tag: A first look at the new Office Snapin for MSCRM Tag: 53258
  - 15
    - Updating data in MS CRM from other places Hi all We use relationships extensively but find that when using Advanced Find we can't define the joins necessary to create the set of Contacts required for a marketing list. (I think it would be good if I could save an Advanced Find, and then be able to use that within another Advanced Find - like a sub-query - but that's another matter). Anyway, as a quick solution, I have used queries in MS Access to identify the list of Contacts required. I have customised, adding a new field to the Contact table, and want to be able to set this field from in MS Access on those Contact rows I've identified - I can then use Advanced Find over this field, and build the marketing list I want. However, it won't let me I guess because they're non-updateable filtered views in Access ... Can anyone tell me the easiest/best workaround for this? We have Scribe (although not experienced) and of course I could go to Enterprise Manager and run the UPDATE query in there - want to avoid this if possible. (I also don't want to have to buy/install an add-in). Can anyone help? Many thanks. Matt Tag: A first look at the new Office Snapin for MSCRM Tag: 53257
  - 16
    - Error when using Workflow assembly I created an assembly and added the reference to the workflow.config file. I stopped and started the IIS and the workflow service. Then I created a workflow rule that uses the new assembly. However when the workflow starts to run I generate an error on the workflow monitor saying that the dll appears to be an unsigned assembly which is disabled from executing as specified in workflow.config. Does anyone know what have I done wrong? Tag: A first look at the new Office Snapin for MSCRM Tag: 53254
  - 17
    - 3.0 Laptop Client Install Failing Having a heck of a time getting the Outlook client to install on any of the client machines. Starting with a single notebook, I get the following error when installing from SBS or directly from the CD. An incompatible version of the Microsoft CRM desktop client for Outlook or the Microsoft CRM laptop client for Outlook is already installed on this computer: Product: Microsoft CRM laptop client for Microsoft Office Outlook, Version: 3.0.5300.0, User: . Before continuing the current installation, remove the incompatible version. All other test are green checked. 3.0 is the only version ever to be installed on this notebook. I have never gotten the client to show up in Add Remove Programs. The only CRM reference on the notebook is the MSDE SQL CRM that I have uninstalled/reinstalled numerous times. I also have tried removing all registry lines containing 3.0.5300 in them and those referencing CRM. In addition the Microsoft SQL and Microsoft CRM folder are deleted before each reinstall attempt. I don't know why, even if something was missed in the registry, the program will not allow an overinstall of the same version......? Any help would be appreciated. Hopefully the answer will shed light on the other stations as well. Thanks, John Tag: A first look at the new Office Snapin for MSCRM Tag: 53243
  - 18
    - Outlook client does not stop synchronizing Hi There, I have rolled out CRM 3 on a clients SBS 2003 server without issues, but I am having problems with one of the client machines. There have been 3 clients installed so far without issue, only this machine is causing headaches. The installation goes ahead without issue, but when you open outlook for the first time it appears to hang and becomes non responsive. I let it run for almost two hours only to find by looking at the network card that there has been 4Gb sent and 8Gb received. The database itself has around 5000 records (made up of leads, accounts, contacts,etc...), but the user I am installing for has a mailbox of just over 2Gb (I only do crm for this company, actual IT support is handled by someone else). The laptop is brand new and the user has had it for around a month without having any problems. I will be back on the clients site in a few hours, until then I do not have any log files or anything, just wanted to see if someone else had a similar issue. I can get any log files required when back on site. Any ideas? Tag: A first look at the new Office Snapin for MSCRM Tag: 53226
  - 19
    - Outlook client does not stop synchronizing Hi There, I have rolled out CRM 3 on a clients SBS 2003 server without issues, but I am having problems with one of the client machines. There have been 3 clients installed so far without issue, only this machine is causing headaches. The installation goes ahead without issue, but when you open outlook for the first time it appears to hang and becomes non responsive. I let it run for almost two hours only to find by looking at the network card that there has been 4Gb sent and 8Gb received. The database itself has around 5000 records (made up of leads, accounts, contacts,etc...), but the user I am installing for has a mailbox of just over 2Gb (I only do crm for this company, actual IT support is handled by someone else). The laptop is brand new and the user has had it for around a month without having any problems. I will be back on the clients site in a few hours, until then I do not have any log files or anything, just wanted to see if someone else had a similar issue. I can get any log files required when back on site. Any ideas? Tag: A first look at the new Office Snapin for MSCRM Tag: 53224
  - 20
    - Add a Picklist to a Contact Address form in the metadata attribute I am trying to add a picklist item called country to the contacts address. I have already added it to the entity address. I then went to the attribute table and created two records that follow the format of shipping methods two records. One for the Code Value and the other for the name of the value selected in the picklist. Next I went into the settings and then contact entity and clicked on attributes and found my picklist for country was there. If I double clicked on the picklist it does not have a display name or any values. If I try to add a display name and save it I get an error because I am missing records that attach this picklist with the one in address table. I checked the other tables in the metadata database and there does not seem to be any other table I need to add records to. What other tables do I need to add records to and how can I get my custom picklist on the contact for country to tie to the picklist on the address table. What is the schema layout to support the entities and the forms for these entities? I know what I am wanting to do is unsupported but I need country and state as picklist for the contact and Account. Thanks Mike Tag: A first look at the new Office Snapin for MSCRM Tag: 53222
  - 21
    - Creating new contacts also creates contacts in Outlook Hi, I have a question regarding contacts. I have created a client contact in CRM and when going into my personal contacts in Outlook (My Contacts), the new client contact has been saved in My Contacts area along with my existing personal contacts. Is there a way of preventing the new contact from being saved amongst my personal contacts, or is this how CRM behaves? Thanks, Natalie. Tag: A first look at the new Office Snapin for MSCRM Tag: 53220
  - 22
    - Object refererence & user manager Like many here I've been pulling my hair out trying to get CRM upgraded from 1.2 to 3.0. I'm gettting closer I think but now when I open configuration manager and navigate to the the user manager node, I get an error "Object reference not set to an instance of an object" It appears to happen when the list of configured users is being populated and the list remains blank. When I try to add a user, the progress bar indictaes that 1 of X users is being configured and configuration manager closes altogether. The licenses node indicates that three licenses are installed. When I open the site in IE, I get an authentication error no matter what account I use that was previously configured for 1.2. Is there a way to mnually remove te 3 licenses and their associated users so that maybe user manager will populate properly? All users have first and last names. Any other thoughts? TIA! Tag: A first look at the new Office Snapin for MSCRM Tag: 53218
  - 23
    - Enable Drag and Drop in the Service Scheduling Calendar The Service Scheduling Calendar provides a visual representation of scheduled activities but does not lend itself to real life situations e.g., an engineer has gone off sick and the scheduler has to assign jobs to various other engineers quickly or there has been a traffic holdup and there is a knock on effect. Enabling drag and drop of scheduled activities both in horizontally (date/time) and vertically (resources) would vastly improve the usability. I have had two customers this last week who have told me the Service Scheduling, as it stands, cannot be used in their businesses as it is too inflexible and is not a "scheduler" tool ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=a7bb3aec-4011-4285-9b8d-6cfb99271498&dg=microsoft.public.crm Tag: A first look at the new Office Snapin for MSCRM Tag: 53215
  - 24
    - Ryan Farley's Hiding & Showing Fields at runtime blogg Hi, I tried to hide a field using the following javascript on the OnLoad event for the Case Entitiy form: crmForm.all.contractdetailid_c.style.display = 'hidden'; crmForm.all.contractdetailid_d.style.display = 'hidden'; Apparently there's an error in my javascript Any ideas? I also tried it on a new custom entity, still an error, either my object is null or doesn't exist. Also tried = 'none' AND tried = '' crmForm.all.new_description_c.style.display = 'hidden'; crmForm.all.new_description_d.style.display = 'hidden'; Any corrections graciously accepted, thks Tag: A first look at the new Office Snapin for MSCRM Tag: 53211
  - 25
    - CRM SBE Configuration Wizard Rather than experimenting with each option in order to see what happens, I hoping to find some detailed documentation on this feature... can anyone help? thanx, Joem Tag: A first look at the new Office Snapin for MSCRM Tag: 53209

http://blogs.msdn.com/jstraumann

--
John [MSFT]

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