emails arriving at a Queue

Hi there!

We have configured a queue in CRM, which will gather all support emails. It
seems to work fine, except that each email comes at least 20 times! As a
result, as soon as we clear the queue, it get filled up with the same emails
again! Any help? Are we missing something here?

Thanks a lot,

Elena

Venkat
Tue May 18 03:58:53 CDT 2004

Hello,

Can you tell me as to how you did it?

I created a queue to receive mails to support. But the
queue is always empty.

Thanks for your time.

Regards,
Venkat

>-----Original Message-----
>Hi there!
>
>We have configured a queue in CRM, which will gather all
support emails. It
>seems to work fine, except that each email comes at least
20 times! As a
>result, as soon as we clear the queue, it get filled up
with the same emails
>again! Any help? Are we missing something here?
>
>Thanks a lot,
>
>Elena
>
>
>
>.
>

SiEBEN
Wed May 19 04:11:48 CDT 2004

Venkat,
1) create a generic user inm AD (the queue-owner)
2) create a mailbox for that id
3) disable the user
4) set an Exchange Custom Attribute to CRMEmailEnabled

Tell me if the email come multiple times, because I haven't fixed it yet...

Regards,
Elena

"Venkat" <venkatb@servion.com> wrote in message
news:e78e01c43cb6$58791060$a601280a@phx.gbl...
> Hello,
>
> Can you tell me as to how you did it?
>
> I created a queue to receive mails to support. But the
> queue is always empty.
>
> Thanks for your time.
>
> Regards,
> Venkat
>
> >-----Original Message-----
> >Hi there!
> >
> >We have configured a queue in CRM, which will gather all
> support emails. It
> >seems to work fine, except that each email comes at least
> 20 times! As a
> >result, as soon as we clear the queue, it get filled up
> with the same emails
> >again! Any help? Are we missing something here?
> >
> >Thanks a lot,
> >
> >Elena
> >
> >
> >
> >.
> >

C
Fri Jul 09 15:38:01 CDT 2004

I configured mine the exact same way and the same thing happens.
I went on the exchange server and navigated

run exchange system manager
|___servers
|___[servername is exchange2003]
|___queues
|-->dblclick "messages queued for deferred delivery"

and found every email sent to every queue user in there. it appears that CRM
is polling the queue users but not emptying them when it has pulled. Shouldnt it
be exchange pushing the emails to crm or does crm pull from exchange?

58 queued messages and climbing.

"SiEBEN Innovative Solutions", is this the same as your issue?

"SiEBEN Innovative Solutions" wrote:

> Venkat,
> 1) create a generic user inm AD (the queue-owner)
> 2) create a mailbox for that id
> 3) disable the user
> 4) set an Exchange Custom Attribute to CRMEmailEnabled
>
> Tell me if the email come multiple times, because I haven't fixed it yet...
>
> Regards,
> Elena
>
> "Venkat" <venkatb@servion.com> wrote in message
> news:e78e01c43cb6$58791060$a601280a@phx.gbl...
> > Hello,
> >
> > Can you tell me as to how you did it?
> >
> > I created a queue to receive mails to support. But the
> > queue is always empty.
> >
> > Thanks for your time.
> >
> > Regards,
> > Venkat
> >
> > >-----Original Message-----
> > >Hi there!
> > >
> > >We have configured a queue in CRM, which will gather all
> > support emails. It
> > >seems to work fine, except that each email comes at least
> > 20 times! As a
> > >result, as soon as we clear the queue, it get filled up
> > with the same emails
> > >again! Any help? Are we missing something here?
> > >
> > >Thanks a lot,
> > >
> > >Elena.