CRM 3.0 e-mail not being distributed

We have installed CRM 3.0 and I have created a campaign and the associated
activities, marketing lists, etc.. Once I distributed the e-mail campaign,
the e-mails showed up under the "E-mail Messages Created" details under the
Campaign Activity. The e-mails have "CRM:000200.." concatenated to the
subject line and have a status of sent but they have not been received. I
sent the test e-mails to my company e-mail account.

The CRM-Exchange E-Mail Router Service is started and we could not find any
errors that were logged.

Any suggestions on how to solve the problem?
--
David Connect

ram
Fri Dec 30 00:36:02 CST 2005

Pls check the marketing List members are marked in their records for Email as
"Do Not Contact". If So, they will be comes under Failure List. More over,
distributing the campaign email activity will not send the email to each
member. It will create the Email List. The user has to choose the email and
click Send.
--
Regards
Ram


"David Connect" wrote:

> We have installed CRM 3.0 and I have created a campaign and the associated
> activities, marketing lists, etc.. Once I distributed the e-mail campaign,
> the e-mails showed up under the "E-mail Messages Created" details under the
> Campaign Activity. The e-mails have "CRM:000200.." concatenated to the
> subject line and have a status of sent but they have not been received. I
> sent the test e-mails to my company e-mail account.
>
> The CRM-Exchange E-Mail Router Service is started and we could not find any
> errors that were logged.
>
> Any suggestions on how to solve the problem?
> --
> David Connect

Matt
Fri Dec 30 15:39:36 CST 2005

When you installed CRM, did you have it ue the default SMTP settings? If
so, then verify that the SMTP service on the CRM server is workign and
routing properly. Otherwise, you can run a "Repair" installation on the
server and choose new SMTP settings (and have it point to yout Exchange
server).

--

Matt Parks
MVP - Microsoft CRM


"David Connect" <david-connect@hotmail.com> wrote in message
news:796AFE77-3555-400F-914B-716A27C2D188@microsoft.com...
We have installed CRM 3.0 and I have created a campaign and the associated
activities, marketing lists, etc.. Once I distributed the e-mail campaign,
the e-mails showed up under the "E-mail Messages Created" details under the
Campaign Activity. The e-mails have "CRM:000200.." concatenated to the
subject line and have a status of sent but they have not been received. I
sent the test e-mails to my company e-mail account.

The CRM-Exchange E-Mail Router Service is started and we could not find any
errors that were logged.

Any suggestions on how to solve the problem?
--
David Connect