CRMCustomizer
Mon Mar 14 10:51:05 CST 2005
It is produced by an ISV called Visionary Software - it is listed on the ISV
Vendors list that Microsoft maintained, so they have passed the certification
test. The website on the card they gave out is www.vscrm.com.
And yes , there is a download if you use AWC. And the cost is mostly per
seat based - details on the site.
Good Luck!
"Erik W" wrote:
> Thanks - Couple of Q's for you:
> I did a Google search for Microsoft CRM VAST and didn't find what I was
> looking for. Do you happen to know who writes VAST and is there a place I can
> download a demo? Any idea of cost?
> TIA
>
> "CRM Customizer" wrote:
>
> > Erik,
> > On other option is to use a product called VAST that was being demoed at
> > Convergence. It is an audit tracking system. It tracks everything that is
> > done inside of CRM. You could then query their custom database for the
> > numbers you are looking for.
> >
> > HTH
> >
> > "Erik W" wrote:
> >
> > > Thanks for the response. The purpose of this report is to just get an idea of
> > > the responses per hour, not for comparison of one CSR to another. Our client
> > > requires this information. CRM is being used as an Email response system
> > > instead of just using Outlook. This process of tracking the number of Emails
> > > per hour is currently a manual process performed by the CSR and we would like
> > > this to be a reportable thing. Does CRM time stamp each activity so that a
> > > report like this could be generated?
> > >
> > >
> > > "John O'Donnell" wrote:
> > >
> > > > depends on how you define response. For instance if a user adds 10
> > > > activities to a Case or incident does this make him a better csr than the
> > > > guy who does 5?
> > > >
> > > > In CRM you can either track support inidents or activities against them. The
> > > > incidentbase table will tell you how many incidents they are creating.
> > > > Activitybase allows you to work out how many activities they are creating.
> > > >
> > > > If you load up crystal designer on a workstation with the CRM crystal addon
> > > > loaded on top of it you can open the existing reports and learn how
> > > > microsoft created them then create new ones if needed. Not that crystal also
> > > > allows you to do filters like show incidents create in last month, last week
> > > > etc so there are plenty of options
> > > >
> > > > --
> > > > John O'Donnell
> > > > Microsoft CRM MVP
> > > >
http://www.mscrmfaq.us
> > > >
> > > >
> > > > "Erik W" <ErikW@discussions.microsoft.com> wrote in message
> > > > news:0F371951-BB07-4336-967B-D51BCC9A752B@microsoft.com...
> > > > > I looked through all the reports and didn't find anything close to this.
> > > > Do I
> > > > > need to create a custom report? If so, which fields do I query for the
> > > > info?
> > > > > this would be used in the service standard module of CRM.
> > > > > TIA
> > > > >
> > > > > Erik Woodland, MCSE MBSCP
> > > > > --
> > > > > It'll work. Well, at least in theory...
> > > >
> > > >
> > > >