snulph
Wed May 25 08:12:21 CDT 2005
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Hi Brett~
Did you create a new table within the CRM database? If so, this could be
the cause of the problem. Adding tables to the CRM database is unsupported
and would cause the error that you are seeing. Please see the following KB
article for more information.
Symptoms Section
When you try to open a custom Crystal Report in Microsoft Business
Solutions Customer Relationship Management (Microsoft CRM), the following
error may be returned:
Failed to load database information. File ReportName .rpt.
Cause Section
The custom Crystal Report is trying to retrieve data from tables that are
not installed during the Microsoft CRM installation.
Resolution Section
This behavior is by design.
Data for Crystal Reports that are accessed in Microsoft CRM can only be
retrieved from tables that are created during the Microsoft CRM
installation. Microsoft CRM does not support access to any database tables
other than the tables created during the Microsoft CRM installation. If
users had access to non-Microsoft CRM tables, the security of the Microsoft
CRM platform would have to be bypassed and users would have unrestricted
access to data in the non-Microsoft CRM tables.
More Information Section
For more information about how to create custom Microsoft CRM reports,
click the following article numbers to view the articles in the Microsoft
Knowledge Base:
834789 Frequently asked questions about Microsoft Business Solutions CRM
1.2 Reports
Regards,
Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.
This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use. © 2005 Microsoft Corporation. All rights
reserved.
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\viewkind4\uc1\pard\f0\fs20 Hi Brett~
\par
\par Did you create a new table within the CRM database? If so, this could be the cause of the problem. Adding tables to the CRM database is unsupported and would cause the error that you are seeing. Please see the following KB article for more information.
\par
\par \b
\par Symptoms Section\b0
\par When you try to open a custom Crystal Report in Microsoft Business Solutions Customer Relationship Management (Microsoft CRM), the following error may be returned:
\par Failed to load database information. File ReportName .rpt.
\par \b
\par Cause Section\b0
\par The custom Crystal Report is trying to retrieve data from tables that are not installed during the Microsoft CRM installation.
\par \b
\par Resolution Section\b0
\par This behavior is by design.
\par
\par Data for Crystal Reports that are accessed in Microsoft CRM can only be retrieved from tables that are created during the Microsoft CRM installation. Microsoft CRM does not support access to any database tables other than the tables created during the Microsoft CRM installation. If users had access to non-Microsoft CRM tables, the security of the Microsoft CRM platform would have to be bypassed and users would have unrestricted access to data in the non-Microsoft CRM tables.
\par
\par \b More Information Section\b0
\par For more information about how to create custom Microsoft CRM reports, click the following article numbers to view the articles in the Microsoft Knowledge Base:
\par
\par 834789 Frequently asked questions about Microsoft Business Solutions CRM 1.2 Reports
\par
\par Regards,
\par
\par Shawn Nulph | Microsoft CRM | Microsoft Business Solutions
\par
\par Microsoft Online Partner Support
\par
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par =====================================================
\par Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.
\par
\par This and other support options are available here:
\par BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
\par Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
\par
\par If you are outside the United States, please visit our International Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
\par =====================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights. You assume all risk for your use. \'a9 2005 Microsoft Corporation. All rights reserved.
\par
\par }
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