We have a client with a mix of Windows 2000 and Windows XP machines.
All 15 computers have no problem opening and using the web client,
APART from 2 machines, one XP and one 2000.
The entire network is on one domain and runs through one switch.
The problem pc's can use all network resources and log on correctly and
browse the web.
The firewall/pop-up securities are identical on all pc's as they recieve
these settings off the server via a group policy.

When you type the host header 'crm' in the bottom left of the window you see
it referancing http://crm and then it goes out to a search page as it cannot
find it I presume. I dont understand how the others can see it but these two
cant?
It comes up with a 'page cannot be displayed' if you type in http://crm
straight into the browser.

Re: Web client by Matt

Matt
Fri Mar 11 11:46:00 CST 2005

Have you tried to issue a nslookup from the problem machines? Sounds like it
isn't resolving DNS properly.

Matt Parks
MVP - Microsoft CRM

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On Thu, 10 Mar 2005 20:05:07 -0800, "Nathan Warner"
<NathanWarner@discussions.microsoft.com> wrote:

We have a client with a mix of Windows 2000 and Windows XP machines.
All 15 computers have no problem opening and using the web client,
APART from 2 machines, one XP and one 2000.
The entire network is on one domain and runs through one switch.
The problem pc's can use all network resources and log on correctly and
browse the web.
The firewall/pop-up securities are identical on all pc's as they recieve
these settings off the server via a group policy.

When you type the host header 'crm' in the bottom left of the window you see
it referancing http://crm and then it goes out to a search page as it cannot
find it I presume. I dont understand how the others can see it but these two
cant?
It comes up with a 'page cannot be displayed' if you type in http://crm
straight into the browser.


RE: Web client by MattNC

MattNC
Fri Mar 11 18:53:02 CST 2005

I would try two things first: flush dns and register dns from the command
prompt.
(Start>Run, type cmd, type ipconfig /flsuhdns, press Enter, then type
ipconfig /registerdns, Enter). If this doesn't fix it, try running MS
Anti-Spyware and scanning the machines. I've seen this with a number of
clients who get spyware on their machines and their browsers won't resolve
intranet addresses.

Good luck
Matt Wittemann
http://icu-mscrm.blogspot.com


"Nathan Warner" wrote:

> We have a client with a mix of Windows 2000 and Windows XP machines.
> All 15 computers have no problem opening and using the web client,
> APART from 2 machines, one XP and one 2000.
> The entire network is on one domain and runs through one switch.
> The problem pc's can use all network resources and log on correctly and
> browse the web.
> The firewall/pop-up securities are identical on all pc's as they recieve
> these settings off the server via a group policy.
>
> When you type the host header 'crm' in the bottom left of the window you see
> it referancing http://crm and then it goes out to a search page as it cannot
> find it I presume. I dont understand how the others can see it but these two
> cant?
> It comes up with a 'page cannot be displayed' if you type in http://crm
> straight into the browser.
>

RE: Web client by NathanWarner

NathanWarner
Mon Mar 14 22:35:01 CST 2005

Gidday!

Our client went through the steps you guys provided with no resolve, so he
tells me. He then informed me that when checking over all of the computer
settings, he found that the Primary DNS Suffix had a wierd entry and whether
it was enetered by the user or a spyware or virus who knows. It was changed
and log-in worked.
Thank you guys again for your help!

Cheers,
Nathan

"MattNC" wrote:

> I would try two things first: flush dns and register dns from the command
> prompt.
> (Start>Run, type cmd, type ipconfig /flsuhdns, press Enter, then type
> ipconfig /registerdns, Enter). If this doesn't fix it, try running MS
> Anti-Spyware and scanning the machines. I've seen this with a number of
> clients who get spyware on their machines and their browsers won't resolve
> intranet addresses.
>
> Good luck
> Matt Wittemann
> http://icu-mscrm.blogspot.com
>
>
> "Nathan Warner" wrote:
>
> > We have a client with a mix of Windows 2000 and Windows XP machines.
> > All 15 computers have no problem opening and using the web client,
> > APART from 2 machines, one XP and one 2000.
> > The entire network is on one domain and runs through one switch.
> > The problem pc's can use all network resources and log on correctly and
> > browse the web.
> > The firewall/pop-up securities are identical on all pc's as they recieve
> > these settings off the server via a group policy.
> >
> > When you type the host header 'crm' in the bottom left of the window you see
> > it referancing http://crm and then it goes out to a search page as it cannot
> > find it I presume. I dont understand how the others can see it but these two
> > cant?
> > It comes up with a 'page cannot be displayed' if you type in http://crm
> > straight into the browser.
> >