is anyone using microsoft for order taking in a direct mail catal.

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  - 1
    - Creating case via email I've been reading that a customer can send an email and have a case created and receive an email response back with the case information. We setup a queue and can email into the queue, but cannot figure out how to email directly in to create a case. Does anyone know how to do this or where it is referenced in the documentation? Thanks! Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29734
  - 2
    - Bandwidth usage of MS CRM I am planning to use a CRM web client and have use a web client interface running on 19.2 kbps link. What would be my issues when I have this implemented? How much bytes are beginning for every transaction made using the MS CRM? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29732
  - 3
    - Workflow Process for Opportunities Open past Est Close Date I have been trying to create a Workflow Process that checks the Opportunity Close Date and sends an email out to the User (or User Manager) when the Opportunities are past the due date. Can anyone tell me if this is possible? The problem is recognizing when it is past due. Thank you ahead of time. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29731
  - 4
    - how to apply discount for a company hey all is it possible to apply a discount to a company, lets say that we have a prefered supplier agreement and we wanted to give x company a discount...is it possible to set a discount on the account so when a quote/order is created it applies the discount? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29729
  - 5
    - CRM DC/AD emergency! All of a sudden Domain Users can't print Crystal reports or go offline in SFO. If I log into CRM with a Domain Admin account, Crystal works fine. But if the account has less than domain admin privileges, Crystal won't work. CRM has been working fine up until now. If anybody has had experience with this problem please let me know. Thanks in advance. -- Mike Parks Georgia Institute of Technology Atlanta, Georgia Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29719
  - 6
    - SFO CRM Contacts mapping fields We made some changes to the Account and Contact Form in CRM. For the country Field we made a new Field as a Picklist. When we create a new CRM Contact (With the Button in SFO) now the filled country Field were not synchronized with CRM. This is because we don't have mapped the two fields (Outlook.country --> CRM.countrypicklist). Does anybody now were i can map this like in the Deployment manager? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29711
  - 7
    - copy selected accounts to CRM-Test I have CRM Test and CRM Production running on two different servers. I wish to copy some accounts, which are unique from the others by relationship type. I want to copy these to the CRM test. 1.) Is there a way I could do it in teh Web client itself. 2.) If not, where do they exist in the SQL database. I located the Account Base in the CRM Production, but do not see a column named' Relationship Type'. 3.) How do I copy the selected data in one Database to the other database. Thanks. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29710
  - 8
    - Migration from ACT to CRM via Outlook with Business Contact Manage We have been looking for a straightforward means of migrating ACT to CRM (reasonable cost and reasonable effort). Alternatives include manual reentry, Scribe Insight, CDF / DTS. Is the following migration path technically feasible? Documentation suggests that the following alternative might work: 1. Install Business Contact Manager (BCM) for Outlook. 2. Use the Business Contact Manager's Import wizard to capture Accounts, Contacts, Opportunities, etc., into Outlook with BCM. This would exploit the ACT/ BCM maps in IRIS. 3. Synchronize MS CRM with the BCM database in Outlook. However, documentation occasionally does not mention the devil in the details. Will this work? I do notice that there is no mention of Notes / History migration in this path. Thanks in advance for any information. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29709
  - 9
    - Problem opening e-mail activity - Input string was not in a correct format When I try to open a draft e-mail activity I get the following error: "An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code." The request to the server (query string) is : /Activities/Email/edit.aspxid={CAADD887-4AE1-438A-BE09-9E559205337C} As you can see after edit.aspx there is a "?" missing, i.e. the above line should have been edit.aspx?id={CAADD887-4AE1-438A-BE09-9E559205337C} AND NOT edit.aspxid={CAADD887-4AE1-438A-BE09-9E559205337C} The Stack Trace gives me the following: [FormatException: Input string was not in a correct format.] System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) +0 Microsoft.Crm.Application.Forms.Activities.Party..ctor(String partyXml) Microsoft.Crm.Application.Forms.Activities.Parties.AddPartiesFromXml(String xml) Microsoft.Crm.Application.Forms.Activities.ActivityForm.RetrieveDataParams() Microsoft.Crm.Application.Forms.Activities.EmailActivityForm.RetrieveDataParams() Microsoft.Crm.Application.Forms.EndUserForm.Execute(Entity entity) Microsoft.Crm.Application.Forms.Activities.ActivityForm.Execute(Activity activity) Microsoft.Crm.Application.Forms.Activities.EmailActivityForm.Execute(Email email) Microsoft.Crm.Web.Activities.EmailDetailPage.ConfigureForm() +367 Microsoft.Crm.Application.Controls.AppPage.OnLoad(EventArgs e) System.Web.UI.Control.LoadRecursive() +35 System.Web.UI.Page.ProcessRequestMain() +750 and also the COM Proxy gives "Error loading file - The file may not exist or may be damaged!" Any clues ??? I run out of ideas!!! Thanks Nicos Papaioannou Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29704
  - 10
    - interrested in CRM have some implementation questions Interrested in possibly replacing our sales software (ACT) and our cust service/development Issue tracking stuff with this. Has anyone seen this package used in a software development environment? We write lots of software products some off the shelf some custom, for customers, track internal bugs found by testers, bugs from customers, etc, have a KB, and more. We're very familiar with .NET (ASP.net and VB.NET) as well as SQL server. Is this thing customizable etc? Curious if anyone is doing that or similar. Thanks. The online demo videos at MS didn't provide much of a clue. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29702
  - 11
    - Doubt about the fetch language I want to know if its possible to do querys to the crm database, but using a filter like the "group by in the sql". I want to return the results "group by" some attribute. Anyone can help me? -- Regards, Pedro AirÃ³ Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29687
  - 12
    - Can not send e-mails from CRM web interfacer hi all. we have installed the CRM 1.2 and created the users. there is an domine server, an exchange server and CRM server. we have created the users in the crm server and when we try to send emails from any account, the crm send an error "unexpected error, contact your system administrator" no more explanations. some body knows something about???? thanks for help Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29677
  - 13
    - Installation of Crystal Reports says that 9.2.0 detected, needs 9. Hello, I am in the process of installing CRM 1.2 on a Windows 2003 SBS server. I have gotten to the point of installing the Crystal Reports that comes with CRM onto the server. When I try to install Crystal Reports, it says that it has detected version 9.2.0 on the server and it needs to be upgraded to v9.2.2 before installation of CR can continue. The only copy of CR that I can figure out that is on the server is the copy that came with Visual Studio. I can't figure out how to tell what its version number is.. Its a pretty stripped down copy of CR. Looking at the makers of CR's website, it looks like the copy in Visual Studio is a custom OEM version and has its own separate update files from the rest of the CR. I am thinking about uninstalling Visual Studio which should remove the copy of CR that the installation is complaining about, then installing the copy of CR that comes with CRM and then finally putting back Visual Studio. Does anyone have any comments on this scenerio or problem? Thanks, Bruce Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29675
  - 14
    - how does Office bridge work? Hey there, We are running CRM in an SBS environment, which means I can't test out the Office Bridge yet until they release a patch for it! But I really want to figure out how it works, to see if I can use it for creating quotations for our customers. Can someone describe how it actually works from within Excel for me? Is it possible to link in fields somehow, or how do you use it to populate data in the document? Cheers Gavin Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29665
  - 15
    - Microsoft CRM for Pocket PC with VGA resolution and landscape mode? Does anyone know if the CRM for Pocket PC supports VGA resolution (640x480 pixel) and landscape mode? I' like to buy a Dell Axim X50 wich has got these features. Thanks a lot! Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29662
  - 16
    - Convert automatically several leads in accounts and contacts Hello, I have imported severals prospects, which are, for me, accounts (but no way to import them directly in accounts...). Is there an automatic way to convert them in accounts (through workflow rules prehaps?). Thank you for your help! Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29660
  - 17
    - CRM "multiple instance" Could it be possible to have multiple CRM Instances on the same LAN? if so how would be the email router be configured?! Is it possibe also to have 1 application Server installed on it all Applications instances? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29659
  - 18
    - What are some problems people face with CRM? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29658
  - 19
    - Trip to Disney GET YOUR TRIP TRIPS TO DESNEY TRIPS TO HAWAII http://travelexpert2004.us http://travelexpert2004.biz http://gotraveling85.us Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29656
  - 20
    - New CRM Website http://www.mscrmexperts.com Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29652
  - 21
    - Emails and SFO? Not copying to sent items... Apparently CRM Emails that are sent are not copied to your sent items in outlook. This really seems like a deal breaker to me -- and a real barrier for end users. The biggest reason we are considering using CRM is because of the extensive amount of time our users spend in outlook. I can see the users now bitching because they cannot find emails they sent and work with them in the way they normally would. Any ideas on this? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29650
  - 22
    - Sharepoint and SPS, project server and CRM? Am i going to have any problems having these apps installed on the same web application server? Thanks! Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29649
  - 23
    - Microsoft CRM 1.2 Product Catalog Security I'm trying to customize one CRM installation for multiple Sales Teams. The problem is, as every team members have their own Leads, Accounts, etc... Each team has his own products catalog. Is there is anyway which we can customize the security of the product catalog as we do with other CRM elements? for example, for accounts we can set the security roles to be on OU level. So I did the setup with a Different OU for each sales team. but still the product catalog is shared among all the OU's! Does anyone have a solution for this? is there is a better way to setup multiple sales teams with different product catalogs? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29648
  - 24
    - ModifiedOn Date change. Hi, Did anyone notice that if you change a security role and save it, it will change the modified on for all the records asociated with this security roll. It will even change the Modified on for closed records. I have a report for closed cases and the only way to know when a report was closed is to check it's status as resoved and then when it was laset modified, now that i changed a security role all my cases open or resoved have the same modified on date and i can not rut the report any more. Is this a bug? is it known? what runs in the background when you change a security role, can i do something to solve this? Thanks in advance, Ronen Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29647
  - 25
    - Customize the Outlook CRM ToolBar Can I customize the Outlook CRM tool bar and add a "new quote" button or search an account button? Thanks Rakefet Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29645
- Next
  - 1
    - Reporting Services CRM Feature Pack I am trying to install the Reporting Services CRM Feature Pack on a SBS 2003. I have installed Reporting Services and SP1 for it. Everything installed just fine when I installed Reporting Services. I went to install the Feature Pack for CRM (also installed on the same server) and at the very end of the installation, I get the following error: "Object reference not set to an instance of an object." That is it and then it backs itself out of the installation. Any ideas? I have not been successful researching the error as it is highly generic. Thanks Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29642
  - 2
    - Performance Enhancements - HTTP Compression and HTTP Headers Thought I'd share some performance tips and tricks with everyone. If you enable HTTP Compression and Custom HTTP header to your CRM web app it really increases the performance. There are a couple of tweaks you can apply (should be very careful) 1.) Enable HTTP Compression - Check out the link http://www.dotnetjunkies.com/HowTo/16267D49-4C6E-4063-AB12-853761D31E66.dcik 2.) Add the following Custom HTTP Headers to CRM directories and files of the following type .gif. .jpg, .htc, and .css (DO NOT apply to .aspx files.) here are the entries you want to use: Customer header name; "Cache-control" Customer header value "post-check=900; precheck=3600" I have deployed to a # of clients and the app is flying. These tweaks along with some SQL tuning really provides a noticeable difference in performance. Hope you find it as useful as I have. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29640
  - 3
    - CRM Integration errors I am trying to publish schemas in the settings and configuration tool. I enter the directory to publish to and I receive the following error. Error: Exception from HRESULT: 0x80040E4D. I can not find anything on the knowledge base about this error. Tricia Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29638
  - 4
    - Data not complete i SFO on newly installed client One of our salespersons got a new PC and everything was installed from scratch without problems. After that only a portion of the content in CRM is showing up in SFO. That is both in off-line and on-line mode. Any suggestions how to solve that? Regards Thomas Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29632
  - 5
    - keep customiasation and clean up data... Is there a way i could clean up the entire data that was entered by the test users and retain the customisation that I have done to the CRM. If so How do i go about it..or would i have to start from scratch... Please remember , i kind of messed up the administrator privilegde and so i need to get back the out of box administration privilegde too...... Any suggestions.. Thanks Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29631
  - 6
    - Custom fields more flexible A (supported) way to make custom fields read-only. Or more generally - finer-grained permissions. My case occurs because we're doing an integration and displaying the sourceid (the changing of which would unlink a crm item from its source). Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29620
  - 7
    - File Repository Server Input is down When trying to run a report the following error is generated: Crystal Report Viewer File Repository Server Input is down restart of the services lets us run a report once before the error reappears, and the second attempt at a report gets the error. any ideas? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29618
  - 8
    - 24 hours display mode When I open an appointment in the Dutch CRM version the start and end time are in PM/AM notation is it possible to change this in a 24 hour format. Client: - Windows XP Pro NL - Outlook 2003 NL - Private settings of user in correct timezone Server: - Windows 2003 EN - Locale settings are Dutch NL - SQL 2000 server set registration language to Dutch - Exchange 2003 EN Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29617
  - 9
    - Image in Knowledge base Hi, Is it possible to add an image in an article of the knowledge base? Thanks for your help Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29614
  - 10
    - Crystal paper size Hi, I have created a customised crystal report to print as a receipt on a 8x6 paper size. But when viewing the report thru CrystalViewer, the paper size always appears as Letter size. And when I change the paper size on the printer, the printout will be on 2 pages. Its seems that the paper size has been fixed internally in the CrystalViewer. Would anyone know if this is true? Is there any place where I can change the paper size? I have already set the paper size in Crystal Designer and it appears correctly if printing direct from Crystal Designer. Thanks in advance for any help. James Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29613
  - 11
    - Activity security question. Hi all, When a user is assigned like party of an activity they have, automaticly, write permission about this activity? Ex.: One user A create an appointment and insert another user B as party. The user B can add data to the activity? Here, when the user B try to put data on activity he get an 0x8004020D error. Thank you for pay attention. []'s Vinícius Pitta Lima de Araújo Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29609
  - 12
    - Open contract grid from Case. Hi, I need help! I would like to open a contract grid from a buttom in the menu bar of case AND that need to be filter by the account I select in Case form. I can create a buttom in isv.config and open the aspx grid contract but I dont know how to pass parameters and every contract is int he same grid. If I use passsparam=1 that will be case parameters and it does'nt work because the contract is link to an Account and not to a Case. And We dont want the contract lookup... It's really important. Did somebody can help me? Thanks, Sylvie Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29606
  - 13
    - CRM workflows do absolutely nothing I have a CRM system with a professional suite license and am trying to set up a number of work flow rules. I can apparently create the rules and workflow manager shows they are created and active. I can create the opportunities on which the workflows depend at which point nothing happens. CRM just behaves as though workflows do not exist. I remember doing this on the CRM customisation course when it seemed to work (albeit rather tempermentally) but when I try it in the office there is no effect whatsoever. I currently have rule something like Object : Opportunity View : Rule Name Description Event Status Test test Create Active And the rule is; When opportunity is created Task : test Where the task is to create an activity which is due immediately. However when I create the opportunity there is no evidence that the workflow exists, i.e. no activities, no tasks, nothing in workflow manager or monitor. Any suggestions as to what I am missing? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29604
  - 14
    - Sending email from MSCRM Hi, We've been experiencing some weird behaviour when sending emails from within MSCRM. Users have complained that emails have been sent from contact records but the email still remains under the activity tab and hence does not appear under the history tab. This leads you to believe that the email has not actually been sent. However, the recipient has received it. Has anyone else experienced this? If so does anyone know of a fix? Thanks Lee Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29602
  - 15
    - Crystal Reports 9.2 Logon Failure on data verification Hi if i try to verify the data on ther CRM Database of our production system i get a Logon failure: 'Logon failed. Details: An error occurred while resolving logged on user IDs through the BizUser service.' On our test system it works well. Crystal Client and Connection account are the same. I have full admin rights on both systems. Test = W2k Server, Production = W2k Advanced Server. I have problems with the crystal backup tool (crystalbackup.exe) for redeployment, too. He tells me 'wrong password' even if i changed it a few minutes befor. Maybe there is a connection? Any idea? Found some trees in here but always without a solution :-( Thanks Mike Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29601
  - 16
    - Service objects in Sales Standard or Professional I'm aware of it that I can't create service objects (e.g. case, contract) while I have only Sales license. But I'm wondering, whether I'll see cases from the record level (in Account record type - Cases side tab) registered by service user ??? And whether I'll even see Cases tab in Account record ??? Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29598
  - 17
    - Automatically go Offline? When our Sales Reps are at the office and are synchronizing the Outlook Client (going online) at the start of the working day, some times they forget to go offline again at the end of the day. Result: The Outlook client cannot be used when working in the field (message: access denied, cannot find server). Is there a way to automaically go offline, when closing Outlook? Would be great if anyone could help. Damon. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29595
  - 18
    - Reading Mail > Access Denied Hi, Some users in my organization are getting an Access Denied error while trying to read an e-mail sent by another internal user. Here's the scenario: - The organization is comprised of multiple business untis, the 2 business units that we're dealing with are the last 2 (Sales and Sales Coporate). None of them is the main business unit and Sales BU is the parent of Sales Corporate BU. - Each user in both BU is assigned a custom salesperson role (salesperson_custom) which restricts the Activity Read access to the user level so that each salesperson can only read his activities and the activities that have been shared or assigned to him. Everything was working quite good till now when a user in the Sales BU with the role salesperson_custom tried to send an e-mail to users (all with salesperson_custom role) from both his BU (Sales) and the child BU (Sales Corporate). In this case, all users in the Sales BU (same BU as the sender) were able to read the e-mail, but users in the child BU got an Access Denied error while trying to open the received e-mail. That same sender, if he tries to send an e-mail only to one of the users that had the Access Denied error in the previous attempt, the receiving user will be bale to open and read the e-mail. Weird! The problem only happens if mixed users from both the parent and child BU are included in the TO field... Another thing I noticed is the following: If a user that was experiencing the Access Denied error logs in and goes to workplace -> My Work -> E-Mail, he can see the error generating e-mail, but if he goes to: Workplace -> Activities and then choose "View all activities" the erronous e-mail does not appear in the grid! Anybody has a clue of what is causing this issue since it is very frustrating... Thank you, Armand Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29590
  - 19
    - GUID is not detected by server .& cannot go offline...SFO. why is the server not detecting the GUID attached to the subject line of email...what could be the problem... Also i am not able to go offline ..I get an error Domain canot be contacted or does not exist... Any sugestions... Thanks a million. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29589
  - 20
    - MS CRM retreiving data from an AS/400? I'm curious about interfacing Microsoft CRM to an/any ERP package running on an AS/400, perhaps using MS HIS, but there are other middleware connectors available. I don't necessarily need the link to update AS/400 records from MS CRM, but would like to retrieve account information on-demand from the AS/400 for populating some of the data fields in the client interface of MS CRM. The purpose being to add the MS CRM into an existing AS/400 ERP environment. Any pioneers out there with some experiences to share? Cheers, Bill Kirkpatrick MBA Business Solutions Advisor Group Next Sydney, Australia Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29586
  - 21
    - Outlook Client functions I installed the CRM Server and it appears to be working. I just installed the first PC with the CRM Sales for Outlook. I can't tell what was installed. Other than it showing up in my add and remove programs, I have no evidence that it's been installed. Can someone tell me what I should be seeing if it installed and is working correctly? I found a KB article that told me to remove and re-add the COM Add-in. But that didn't seem to change anything. Thanks, Gary Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29577
  - 22
    - MSCRMExperts.com Ok... I have been spending a lot of time over the last month or so working on MSCRMExperts.com. I think I am finished enough to invite people to the site. I am hoping it will grow in the future and provide us all a place to share information and show our wares. I truly believe MSCRM has a big place in the CRM market, and I hope to be able to help that out. So check it out and give me feedback. www.mscrmexperts.com Jake Horn www.mscrmexperts.com Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29575
  - 23
    - Report Error When attempting to run CRM Reports for the first time we are receiving the error "Information is needed before this report can be processed" I have found documentation that states that this can happen if your server has an underscore. Our server does not it is named ourcompany.server.eeecrm Can the periods have the same effect as the underscore. Or does anyone have another cause? Thank you Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29574
  - 24
    - Insufficient Permissions message on clients Receiving the message The logged on user does not have the appropriate permissions to view these records. this message occurs on every link i click in the outlook client. Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29573
  - 25
    - Can not publish customatization I had a field on the new acount form, and then all the sudden it was gone. When I go into the customizations the field is there in all the preview modes, but when I try to publish the change through the DM, I dot an empty Publish Objects window. Could be that I'm very new to this and I am missing a step: 1. change the form through CRM, save and close. 2. go to the deployment manager on the CRM server, right click, publish customization. 3. See empty Publish Objects Windows. Any ideas or hints would be greatly appreciated. -- Voiko @ Digital Seattle Tag: is anyone using microsoft for order taking in a direct mail catal. Tag: 29570

I am trying to see if anyone if using crm as a pure order taking function
with a direct mail catalog/online catalog environment. In particuliar, has
anyone modified Microsoft CRM to handle credit card processing via call
center agents, links back to their online store etc.

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Re: is anyone using microsoft for order taking in a direct mail catal. by TonyL>

TonyL>
Wed Dec 01 14:59:00 CST 2004

We have extensive customizations in place to accomplish this functionality.
We use a combination of Great Plains, eConnect, the out-of-the box
Integration, and our own credit card processing product to facilitate order
entry in real time.

This is highly customized to our operation but we do sell development kits
for our credit card processing products. http://www.gosoftware.com

"jrobert" <jrobert@discussions.microsoft.com> wrote in message
news:D51A9824-A8AA-4E51-B62C-35887BF11C8F@microsoft.com...
> I am trying to see if anyone if using crm as a pure order taking function
> with a direct mail catalog/online catalog environment. In particuliar, has
> anyone modified Microsoft CRM to handle credit card processing via call
> center agents, links back to their online store etc.

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