Question - can a manual workflow save a record before performing other
actions, such as sending an email?

My users enter information into an Account's comment box, and then Apply
Rule to start this workflow. The main action in the workflow is sending an
email containing the account's information. The problem is that they often
forget to save the record before applying the rule, which causes all of their
changes (since the last save) to be lost.

I've tried adding an action to change the Status to Active (which it already
is) but that doesn't help.

Is this issue limited to the ntext field in which they are working, or would
the same behavior occur to strings, picklists, etc?

This is a CRM 1.2 environment.

Thanks in advance,

Stephen Sayler

Re: Workfow action: save? by John

John
Wed Jul 26 23:24:17 CDT 2006

Can I ask why this has to be a manual workflow? If you linked it to one of
the events then it would mean the user does not have to go to manual apply
etc

=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm


"Stephen Sayler" <StephenSayler@discussions.microsoft.com> wrote in message
news:46D33F5D-5632-4A6E-A8FC-AB8EE06D9C62@microsoft.com...
> Question - can a manual workflow save a record before performing other
> actions, such as sending an email?
>
> My users enter information into an Account's comment box, and then Apply
> Rule to start this workflow. The main action in the workflow is sending an
> email containing the account's information. The problem is that they often
> forget to save the record before applying the rule, which causes all of
> their
> changes (since the last save) to be lost.
>
> I've tried adding an action to change the Status to Active (which it
> already
> is) but that doesn't help.
>
> Is this issue limited to the ntext field in which they are working, or
> would
> the same behavior occur to strings, picklists, etc?
>
> This is a CRM 1.2 environment.
>
> Thanks in advance,
>
> Stephen Sayler
>



Re: Workfow action: save? by StephenSayler

StephenSayler
Thu Jul 27 08:36:02 CDT 2006

Since it revolves around a Status Reason change, I could tie it to a Create
event with a Wait For that watches the status reason picklist.

Of course this won't work for any of the accounts that were created before I
start the workflow. Is there any way around this? I can leave the manual
workflow as active but I'm afraid having two options would create some
confusion.


"John O'Donnell" wrote:

> Can I ask why this has to be a manual workflow? If you linked it to one of
> the events then it would mean the user does not have to go to manual apply
> etc
>
> =======================
> John O'Donnell
> Microsoft CRM MVP
> http://codegallery.gotdotnet.com/crm
>
>
> "Stephen Sayler" <StephenSayler@discussions.microsoft.com> wrote in message
> news:46D33F5D-5632-4A6E-A8FC-AB8EE06D9C62@microsoft.com...
> > Question - can a manual workflow save a record before performing other
> > actions, such as sending an email?
> >
> > My users enter information into an Account's comment box, and then Apply
> > Rule to start this workflow. The main action in the workflow is sending an
> > email containing the account's information. The problem is that they often
> > forget to save the record before applying the rule, which causes all of
> > their
> > changes (since the last save) to be lost.
> >
> > I've tried adding an action to change the Status to Active (which it
> > already
> > is) but that doesn't help.
> >
> > Is this issue limited to the ntext field in which they are working, or
> > would
> > the same behavior occur to strings, picklists, etc?
> >
> > This is a CRM 1.2 environment.
> >
> > Thanks in advance,
> >
> > Stephen Sayler
> >
>
>
>

Re: Workfow action: save? by StephenSayler

StephenSayler
Thu Jul 27 08:57:02 CDT 2006

Just figured out that I can apply the new Create rule manually to all of the
existing records, which brings them into the fold.

Thank you, Stephen

"Stephen Sayler" wrote:

> Since it revolves around a Status Reason change, I could tie it to a Create
> event with a Wait For that watches the status reason picklist.
>
> Of course this won't work for any of the accounts that were created before I
> start the workflow. Is there any way around this? I can leave the manual
> workflow as active but I'm afraid having two options would create some
> confusion.
>
>
> "John O'Donnell" wrote:
>
> > Can I ask why this has to be a manual workflow? If you linked it to one of
> > the events then it would mean the user does not have to go to manual apply
> > etc
> >
> > =======================
> > John O'Donnell
> > Microsoft CRM MVP
> > http://codegallery.gotdotnet.com/crm
> >
> >
> > "Stephen Sayler" <StephenSayler@discussions.microsoft.com> wrote in message
> > news:46D33F5D-5632-4A6E-A8FC-AB8EE06D9C62@microsoft.com...
> > > Question - can a manual workflow save a record before performing other
> > > actions, such as sending an email?
> > >
> > > My users enter information into an Account's comment box, and then Apply
> > > Rule to start this workflow. The main action in the workflow is sending an
> > > email containing the account's information. The problem is that they often
> > > forget to save the record before applying the rule, which causes all of
> > > their
> > > changes (since the last save) to be lost.
> > >
> > > I've tried adding an action to change the Status to Active (which it
> > > already
> > > is) but that doesn't help.
> > >
> > > Is this issue limited to the ntext field in which they are working, or
> > > would
> > > the same behavior occur to strings, picklists, etc?
> > >
> > > This is a CRM 1.2 environment.
> > >
> > > Thanks in advance,
> > >
> > > Stephen Sayler
> > >
> >
> >
> >