The Scenerio:
I have set a up a workflow for when a case is created to update a custom
field for the case for how long it has been in an active state in hours.
WHen the case is created, a workflow is kicked off. All that workflow does
is call a manual workflow. In the manual workflow, a wait for timer for 1
hour is started, after 1 hour, if the case is active, I add 1 to the field
and then recall my same manual step which will then wait for another hour
and check the status of the case, etc, etc. until it is closed.
The problem:
For all cases that are created (except by me as a system administrator),
fails on the second call to the manual step. It updates the field after the
first hour, but then for the second hour, it fails saying that the security
service is not started, which is obviously not the case.
Second, because of the failures, I have 250 plus process stuck in a paused
state. I want to either resume them or delete them. i can't see anywhere to
do this.
Any tips/suggestions appreciated.
Thanks,
Rick.