What are some problems people face with CRM?

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  - 1
    - Trip to Disney GET YOUR TRIP TRIPS TO DESNEY TRIPS TO HAWAII http://travelexpert2004.us http://travelexpert2004.biz http://gotraveling85.us Tag: What are some problems people face with CRM? Tag: 29656
  - 2
    - New CRM Website http://www.mscrmexperts.com Tag: What are some problems people face with CRM? Tag: 29652
  - 3
    - Emails and SFO? Not copying to sent items... Apparently CRM Emails that are sent are not copied to your sent items in outlook. This really seems like a deal breaker to me -- and a real barrier for end users. The biggest reason we are considering using CRM is because of the extensive amount of time our users spend in outlook. I can see the users now bitching because they cannot find emails they sent and work with them in the way they normally would. Any ideas on this? Tag: What are some problems people face with CRM? Tag: 29650
  - 4
    - Sharepoint and SPS, project server and CRM? Am i going to have any problems having these apps installed on the same web application server? Thanks! Tag: What are some problems people face with CRM? Tag: 29649
  - 5
    - Microsoft CRM 1.2 Product Catalog Security I'm trying to customize one CRM installation for multiple Sales Teams. The problem is, as every team members have their own Leads, Accounts, etc... Each team has his own products catalog. Is there is anyway which we can customize the security of the product catalog as we do with other CRM elements? for example, for accounts we can set the security roles to be on OU level. So I did the setup with a Different OU for each sales team. but still the product catalog is shared among all the OU's! Does anyone have a solution for this? is there is a better way to setup multiple sales teams with different product catalogs? Tag: What are some problems people face with CRM? Tag: 29648
  - 6
    - ModifiedOn Date change. Hi, Did anyone notice that if you change a security role and save it, it will change the modified on for all the records asociated with this security roll. It will even change the Modified on for closed records. I have a report for closed cases and the only way to know when a report was closed is to check it's status as resoved and then when it was laset modified, now that i changed a security role all my cases open or resoved have the same modified on date and i can not rut the report any more. Is this a bug? is it known? what runs in the background when you change a security role, can i do something to solve this? Thanks in advance, Ronen Tag: What are some problems people face with CRM? Tag: 29647
  - 7
    - Customize the Outlook CRM ToolBar Can I customize the Outlook CRM tool bar and add a "new quote" button or search an account button? Thanks Rakefet Tag: What are some problems people face with CRM? Tag: 29645
  - 8
    - Reporting Services CRM Feature Pack I am trying to install the Reporting Services CRM Feature Pack on a SBS 2003. I have installed Reporting Services and SP1 for it. Everything installed just fine when I installed Reporting Services. I went to install the Feature Pack for CRM (also installed on the same server) and at the very end of the installation, I get the following error: "Object reference not set to an instance of an object." That is it and then it backs itself out of the installation. Any ideas? I have not been successful researching the error as it is highly generic. Thanks Tag: What are some problems people face with CRM? Tag: 29642
  - 9
    - Performance Enhancements - HTTP Compression and HTTP Headers Thought I'd share some performance tips and tricks with everyone. If you enable HTTP Compression and Custom HTTP header to your CRM web app it really increases the performance. There are a couple of tweaks you can apply (should be very careful) 1.) Enable HTTP Compression - Check out the link http://www.dotnetjunkies.com/HowTo/16267D49-4C6E-4063-AB12-853761D31E66.dcik 2.) Add the following Custom HTTP Headers to CRM directories and files of the following type .gif. .jpg, .htc, and .css (DO NOT apply to .aspx files.) here are the entries you want to use: Customer header name; "Cache-control" Customer header value "post-check=900; precheck=3600" I have deployed to a # of clients and the app is flying. These tweaks along with some SQL tuning really provides a noticeable difference in performance. Hope you find it as useful as I have. Tag: What are some problems people face with CRM? Tag: 29640
  - 10
    - CRM Integration errors I am trying to publish schemas in the settings and configuration tool. I enter the directory to publish to and I receive the following error. Error: Exception from HRESULT: 0x80040E4D. I can not find anything on the knowledge base about this error. Tricia Tag: What are some problems people face with CRM? Tag: 29638
  - 11
    - Data not complete i SFO on newly installed client One of our salespersons got a new PC and everything was installed from scratch without problems. After that only a portion of the content in CRM is showing up in SFO. That is both in off-line and on-line mode. Any suggestions how to solve that? Regards Thomas Tag: What are some problems people face with CRM? Tag: 29632
  - 12
    - keep customiasation and clean up data... Is there a way i could clean up the entire data that was entered by the test users and retain the customisation that I have done to the CRM. If so How do i go about it..or would i have to start from scratch... Please remember , i kind of messed up the administrator privilegde and so i need to get back the out of box administration privilegde too...... Any suggestions.. Thanks Tag: What are some problems people face with CRM? Tag: 29631
  - 13
    - Custom fields more flexible A (supported) way to make custom fields read-only. Or more generally - finer-grained permissions. My case occurs because we're doing an integration and displaying the sourceid (the changing of which would unlink a crm item from its source). Tag: What are some problems people face with CRM? Tag: 29620
  - 14
    - File Repository Server Input is down When trying to run a report the following error is generated: Crystal Report Viewer File Repository Server Input is down restart of the services lets us run a report once before the error reappears, and the second attempt at a report gets the error. any ideas? Tag: What are some problems people face with CRM? Tag: 29618
  - 15
    - 24 hours display mode When I open an appointment in the Dutch CRM version the start and end time are in PM/AM notation is it possible to change this in a 24 hour format. Client: - Windows XP Pro NL - Outlook 2003 NL - Private settings of user in correct timezone Server: - Windows 2003 EN - Locale settings are Dutch NL - SQL 2000 server set registration language to Dutch - Exchange 2003 EN Tag: What are some problems people face with CRM? Tag: 29617
  - 16
    - Image in Knowledge base Hi, Is it possible to add an image in an article of the knowledge base? Thanks for your help Tag: What are some problems people face with CRM? Tag: 29614
  - 17
    - Crystal paper size Hi, I have created a customised crystal report to print as a receipt on a 8x6 paper size. But when viewing the report thru CrystalViewer, the paper size always appears as Letter size. And when I change the paper size on the printer, the printout will be on 2 pages. Its seems that the paper size has been fixed internally in the CrystalViewer. Would anyone know if this is true? Is there any place where I can change the paper size? I have already set the paper size in Crystal Designer and it appears correctly if printing direct from Crystal Designer. Thanks in advance for any help. James Tag: What are some problems people face with CRM? Tag: 29613
  - 18
    - Activity security question. Hi all, When a user is assigned like party of an activity they have, automaticly, write permission about this activity? Ex.: One user A create an appointment and insert another user B as party. The user B can add data to the activity? Here, when the user B try to put data on activity he get an 0x8004020D error. Thank you for pay attention. []'s Vinícius Pitta Lima de Araújo Tag: What are some problems people face with CRM? Tag: 29609
  - 19
    - Open contract grid from Case. Hi, I need help! I would like to open a contract grid from a buttom in the menu bar of case AND that need to be filter by the account I select in Case form. I can create a buttom in isv.config and open the aspx grid contract but I dont know how to pass parameters and every contract is int he same grid. If I use passsparam=1 that will be case parameters and it does'nt work because the contract is link to an Account and not to a Case. And We dont want the contract lookup... It's really important. Did somebody can help me? Thanks, Sylvie Tag: What are some problems people face with CRM? Tag: 29606
  - 20
    - CRM workflows do absolutely nothing I have a CRM system with a professional suite license and am trying to set up a number of work flow rules. I can apparently create the rules and workflow manager shows they are created and active. I can create the opportunities on which the workflows depend at which point nothing happens. CRM just behaves as though workflows do not exist. I remember doing this on the CRM customisation course when it seemed to work (albeit rather tempermentally) but when I try it in the office there is no effect whatsoever. I currently have rule something like Object : Opportunity View : Rule Name Description Event Status Test test Create Active And the rule is; When opportunity is created Task : test Where the task is to create an activity which is due immediately. However when I create the opportunity there is no evidence that the workflow exists, i.e. no activities, no tasks, nothing in workflow manager or monitor. Any suggestions as to what I am missing? Tag: What are some problems people face with CRM? Tag: 29604
  - 21
    - Sending email from MSCRM Hi, We've been experiencing some weird behaviour when sending emails from within MSCRM. Users have complained that emails have been sent from contact records but the email still remains under the activity tab and hence does not appear under the history tab. This leads you to believe that the email has not actually been sent. However, the recipient has received it. Has anyone else experienced this? If so does anyone know of a fix? Thanks Lee Tag: What are some problems people face with CRM? Tag: 29602
  - 22
    - Crystal Reports 9.2 Logon Failure on data verification Hi if i try to verify the data on ther CRM Database of our production system i get a Logon failure: 'Logon failed. Details: An error occurred while resolving logged on user IDs through the BizUser service.' On our test system it works well. Crystal Client and Connection account are the same. I have full admin rights on both systems. Test = W2k Server, Production = W2k Advanced Server. I have problems with the crystal backup tool (crystalbackup.exe) for redeployment, too. He tells me 'wrong password' even if i changed it a few minutes befor. Maybe there is a connection? Any idea? Found some trees in here but always without a solution :-( Thanks Mike Tag: What are some problems people face with CRM? Tag: 29601
  - 23
    - Service objects in Sales Standard or Professional I'm aware of it that I can't create service objects (e.g. case, contract) while I have only Sales license. But I'm wondering, whether I'll see cases from the record level (in Account record type - Cases side tab) registered by service user ??? And whether I'll even see Cases tab in Account record ??? Tag: What are some problems people face with CRM? Tag: 29598
  - 24
    - Automatically go Offline? When our Sales Reps are at the office and are synchronizing the Outlook Client (going online) at the start of the working day, some times they forget to go offline again at the end of the day. Result: The Outlook client cannot be used when working in the field (message: access denied, cannot find server). Is there a way to automaically go offline, when closing Outlook? Would be great if anyone could help. Damon. Tag: What are some problems people face with CRM? Tag: 29595
  - 25
    - Reading Mail > Access Denied Hi, Some users in my organization are getting an Access Denied error while trying to read an e-mail sent by another internal user. Here's the scenario: - The organization is comprised of multiple business untis, the 2 business units that we're dealing with are the last 2 (Sales and Sales Coporate). None of them is the main business unit and Sales BU is the parent of Sales Corporate BU. - Each user in both BU is assigned a custom salesperson role (salesperson_custom) which restricts the Activity Read access to the user level so that each salesperson can only read his activities and the activities that have been shared or assigned to him. Everything was working quite good till now when a user in the Sales BU with the role salesperson_custom tried to send an e-mail to users (all with salesperson_custom role) from both his BU (Sales) and the child BU (Sales Corporate). In this case, all users in the Sales BU (same BU as the sender) were able to read the e-mail, but users in the child BU got an Access Denied error while trying to open the received e-mail. That same sender, if he tries to send an e-mail only to one of the users that had the Access Denied error in the previous attempt, the receiving user will be bale to open and read the e-mail. Weird! The problem only happens if mixed users from both the parent and child BU are included in the TO field... Another thing I noticed is the following: If a user that was experiencing the Access Denied error logs in and goes to workplace -> My Work -> E-Mail, he can see the error generating e-mail, but if he goes to: Workplace -> Activities and then choose "View all activities" the erronous e-mail does not appear in the grid! Anybody has a clue of what is causing this issue since it is very frustrating... Thank you, Armand Tag: What are some problems people face with CRM? Tag: 29590
- Next
  - 1
    - GUID is not detected by server .& cannot go offline...SFO. why is the server not detecting the GUID attached to the subject line of email...what could be the problem... Also i am not able to go offline ..I get an error Domain canot be contacted or does not exist... Any sugestions... Thanks a million. Tag: What are some problems people face with CRM? Tag: 29589
  - 2
    - MS CRM retreiving data from an AS/400? I'm curious about interfacing Microsoft CRM to an/any ERP package running on an AS/400, perhaps using MS HIS, but there are other middleware connectors available. I don't necessarily need the link to update AS/400 records from MS CRM, but would like to retrieve account information on-demand from the AS/400 for populating some of the data fields in the client interface of MS CRM. The purpose being to add the MS CRM into an existing AS/400 ERP environment. Any pioneers out there with some experiences to share? Cheers, Bill Kirkpatrick MBA Business Solutions Advisor Group Next Sydney, Australia Tag: What are some problems people face with CRM? Tag: 29586
  - 3
    - Outlook Client functions I installed the CRM Server and it appears to be working. I just installed the first PC with the CRM Sales for Outlook. I can't tell what was installed. Other than it showing up in my add and remove programs, I have no evidence that it's been installed. Can someone tell me what I should be seeing if it installed and is working correctly? I found a KB article that told me to remove and re-add the COM Add-in. But that didn't seem to change anything. Thanks, Gary Tag: What are some problems people face with CRM? Tag: 29577
  - 4
    - MSCRMExperts.com Ok... I have been spending a lot of time over the last month or so working on MSCRMExperts.com. I think I am finished enough to invite people to the site. I am hoping it will grow in the future and provide us all a place to share information and show our wares. I truly believe MSCRM has a big place in the CRM market, and I hope to be able to help that out. So check it out and give me feedback. www.mscrmexperts.com Jake Horn www.mscrmexperts.com Tag: What are some problems people face with CRM? Tag: 29575
  - 5
    - Report Error When attempting to run CRM Reports for the first time we are receiving the error "Information is needed before this report can be processed" I have found documentation that states that this can happen if your server has an underscore. Our server does not it is named ourcompany.server.eeecrm Can the periods have the same effect as the underscore. Or does anyone have another cause? Thank you Tag: What are some problems people face with CRM? Tag: 29574
  - 6
    - Insufficient Permissions message on clients Receiving the message The logged on user does not have the appropriate permissions to view these records. this message occurs on every link i click in the outlook client. Tag: What are some problems people face with CRM? Tag: 29573
  - 7
    - Can not publish customatization I had a field on the new acount form, and then all the sudden it was gone. When I go into the customizations the field is there in all the preview modes, but when I try to publish the change through the DM, I dot an empty Publish Objects window. Could be that I'm very new to this and I am missing a step: 1. change the form through CRM, save and close. 2. go to the deployment manager on the CRM server, right click, publish customization. 3. See empty Publish Objects Windows. Any ideas or hints would be greatly appreciated. -- Voiko @ Digital Seattle Tag: What are some problems people face with CRM? Tag: 29570
  - 8
    - Reporting on Sales Stage duration? Is it possible? We are using the professional version of MSCRM & a workflow driven sales process. Is is possible to report on the number of days an opportunity has been in a series of sales stages over time? For example: Stage 1) Suspect = 25 days Stage 2) Prospect = 16 days Stage 3) Quote = 7 days Stage 4) Negotiation = 3 days Sale closed = Opportunity duration: 51 days I big question I have is about the database storing the stage change dates. Does anyone know if it stores these stage changes with a time/date stamp? If so where, and how do I access them? Assistance is greatly appreciated. Rhett Tag: What are some problems people face with CRM? Tag: 29569
  - 9
    - Can't go back online with Outlook CRM Client I am able to go offline with the CRM client for Outlook. When offline, I can't access any CRM data though. When I try to access CRM data in the "offline" state I get an error that says "An error has occurred. For more information, contact your system administrator." I'd like to know if anyone can tell me what to do to fix that. Plus, when I try to go back online I get an error that says "An unknown error has occurred. Retry the action. If the problem persists, contact your system administrator." Any ideas on what could be the problem? In order to "fix" the problem of not being able to go back online, I have to remove and then re-install the CRM Client for Outlook. Very frustrating. Any help would be greatly appreciated. Regards, Clay Tag: What are some problems people face with CRM? Tag: 29568
  - 10
    - Benchmark performance of CRM I was wondering, I am new to CRM and am in the midst of a CRM pilot. I am getting complaints from my pilot group on performance. I am trying to track down whether it's bandwidth, SQL, CRM, the hardware etc. The one unknown I have is I have nothing to compare to without having experience with other CRM implementations. Can I get some honest feedback on the capabilities of CRM. Should I be seeing a 5 to 10 second delay to refresh a list of accounts for example. If a perfect world does this thing hum along without delays? Thanks in advance for you input Sincerely, Kim Tag: What are some problems people face with CRM? Tag: 29567
  - 11
    - Work flow manager I am attempting to set up a work flow that will send e-mails and create tasks when an Order is created. I created a field called "CustomerReOrder" which allows us to specify if this is a new order or if this is a new order. Different actions will be taken with each condition. When I look at the SQL server database the only values for this field are "1" is it is a reorder or "Null" if it is a new order. The system always defaults and send the "Thank you for Order" e-mail and tasks even if this is a reorder? Can a workflow condition not be a custom field that I have created? Below is the Rule from the Work flow manager. Thanks When Order is created If Order.CustomerReOrder = 1 then E-mail To:Saling, Tracey;Subject:test Abort and no further Processing else if Order.CustomerReOrder is Null then E-mail Template:Thank You for Your Order Task: Shipping Label Task: Create CD End If Tag: What are some problems people face with CRM? Tag: 29564
  - 12
    - Volume pricing - Discount list Hi, I am trying to set a discount list for volume purchases with no success. The list I need to create is such: 1 item = 100% of price second and third item (the same item) = 50 % (for each ) of the price fourth item and on = 25 % ( for each ) of the price For example, if the price is 100$, than 1 item = 100$ 2 items = 150 $ 3 items = 200$ 4 items = 225 $ 5 items = 250 $ and so on. I tried both the '%' and quantity lists, but with no success. Is it possible? I need directions please. Thank you, Saariko Tag: What are some problems people face with CRM? Tag: 29563
  - 13
    - Error when I try to sing in Microsoft CRM web client When I try to sing in Microsoft CRM web client this error occurs: Extern error: object does'nt exist in the server, check that the object exist in the database and also in the active directory. I think this happen after I installed the service pack 2. If anyone knows how I resolve this problem, and can help me - that would be great! Tag: What are some problems people face with CRM? Tag: 29562
  - 14
    - email missing Hi A reply send to a crm email is not getting logged in the CRM .The GUID Code is present ..what must be the problem..please help. Thanks Tag: What are some problems people face with CRM? Tag: 29558
  - 15
    - MSCRM with word automation Good day, I desperately need help with the folowing. What i ant to do is: I use Microsoft CRM. This can be queryd by webservices. When im in an account record i want to click a button in this page an then somehow i want to get an Word document with information of this account filled in. Does anyone has an example!!? or can point me in the right direction! All help is welcome! Eric van der Niet Tag: What are some problems people face with CRM? Tag: 29556
  - 16
    - manuals Some people have mentioned MS CRM Exam Prep manuals. Where can I get my hands on these? Thanks in advance! Mike Tag: What are some problems people face with CRM? Tag: 29554
  - 17
    - Products required to be in price list? Are products required to be in a price list before they can be added to an order? I notice the system only queries the ProductPriceLevel view to obtain a list of units (required) when adding an item to an order. TIA, Nick Tag: What are some problems people face with CRM? Tag: 29553
  - 18
    - Email Attachments In MS CRM SDK (following section) {Microsoft CRM Version 1.2 SDK} -> {Microsoft CRM Object Model} -> {Sales Force Automation and Marketing} -> {E-mail Management} It is mentioned that SDK supports Attach files to e-mail. The related classes/objects for email functionality are: Microsoft.Crm.Platform.Proxy.CRMEmail Microsoft.Crm.Platform.Proxy.CRMEmailTemplate I am creating an application in VB.NET which needs to create email activities in MS CRM and attach files to the emails. BUT I could not find any method in the SDK which can upload attachments for the email activities. (I am able to create email activities but not able to attach files. I want to attach PDF files.) I would appreciate if anyone can help me on this. Varun Rathi GrapeCity India Tag: What are some problems people face with CRM? Tag: 29550
  - 19
    - Email Attachement In MS CRM SDK (following section) {Microsoft CRM Version 1.2 SDK} -> {Microsoft CRM Object Model} -> {Sales Force Automation and Marketing} -> {E-mail Management} It is mentioned that SDK supports Attach files to e-mail. The related classes/objects for email functionality are: Microsoft.Crm.Platform.Proxy.CRMEmail Microsoft.Crm.Platform.Proxy.CRMEmailTemplate I am creating an application in VB.NET which needs to create email activities in MS CRM and attach files to the emails. BUT I could not find any method in the SDK which can upload attachments for the email activities. (I am able to create email activities but not able to attach files. I want to attach PDF files.) I would appreciate if anyone can help me on this. Varun Rathi GrapeCity India Tag: What are some problems people face with CRM? Tag: 29549
  - 20
    - Create new SMTP Sub Domain when i create a new SMTP sub domain, in order not to verify every incoming mail for crm links, specifically for my crm mails, can i then use my existing exchange server to handle this domain? or do i have to install a new exchange server? and if i can use my existing exchange, how do i then configure my router to only verify mails coming in my new crm subdomain (and not all mails coming in my exchange environment)? thx Tag: What are some problems people face with CRM? Tag: 29548
  - 21
    - Install Exchange in Win2000 Environment just a quick verification to be absolutely sure: if i work in a Win2000 AD Domain running in native mode, i must install Exchange 2000, and NOT 2003, right? even i plan to install a new server, running win server 2003, on which i will be installing ms crm 1.2 & sql server 2000. the operating system of my crm server does not determine the exchange version, does it? thx for quick answer as we will be starting installations soon Stefan Tag: What are some problems people face with CRM? Tag: 29547
  - 22
    - Can't Install IBF for MS CRM Dear All I just Install Microsoft.InformationBridge.Framework.Server1.0.msi and Microsoft.InformationBridge.Framework.Client1.0.msi on My CRM Server v.1.2(Windows 2003) and config permission for network service on temp folder and file. After that i tried to installed MOIBF1.0_Solution_CRM1.0.msi on my CRM Server. when i published metabase and clicked next button.it seem to install IBF for MS CRM but after 15 sec. it show error message box "Error : 28000 contact System Administrator". What can i do ? Thank a lot PS. sorry for my terrible Writing. -_-' Tag: What are some problems people face with CRM? Tag: 29546
  - 23
    - View Editor / View Manager view GUIDs I am trying to modify the view for Opportunities -> Contacts associated view. In know that editing of this view is not exposed in the System Customization UI and so one must use the workaround that has been developed in this group to do it which is using this url: http://<crm-server>/tools/viewEditor/viewManager.aspx?id={<GUID>} My questions are: 1. What is the GUID for Opportunities -> Contacts associated view? 2. Where do I find a complete list of these views? This is the list of GUIDs that I compiled from going through the archives of this list: 00000000-0000-0000-00AA-000010001899 My Activities 00000000-0000-0000-00AA-000010001900 Open Activities 00000000-0000-0000-00AA-000010001901 Closed Activities 00000000-0000-0000-00AA-000010001902 All Activities 00000000-0000-0000-00AA-000010001903 Activities Associated View 00000000-0000-0000-00AA-000010001911 Homepage 00000000-0000-0000-00AA-000010001951 Sales Process Activities Subgrid 00000000-0000-0000-00AA-000000666100 Activities Advanced Find View 00000000-0000-0000-00AA-000010002000 Associated View: Notes I know that it is not supported and that it might be broken by CRM 2005 but I need to do it for now anyways. Thanks, Aslam Tag: What are some problems people face with CRM? Tag: 29537
  - 24
    - CRM Mobile Client Hi, We have one server in our organisation running SBS 2k3. The machine also hosts OWA, CRM, companyweb etc. We want to implement CRM Mobile but on page 17 of the CRM Mobile Implementation Guide it states that CRM Mobile does not support: Microsoft CRM installed on a server with multiple Web Sites, when the Web Sites are distinguished by host header names. After checking IIS on my server, I found the following information and just want to confirm that CRM Mobile won't work in our present environment: 5 Websites - companyweb (host header values: companweb & companyweb.<fqdn> - default website (no host header value) - Sharepoint Central Administration (no header value) - MS Sharepoint Administration (no header value) - MS CRM Version 1.2 (host header values: business-crm & business-crm.<fqdn> If the above means that CRM Mobile can't be installed on the server, what are our options? Do we need an additional member server to host CRM & CRM Mobile? Can CRM Mobile be hosted on a seperate machine from CRM and can it be a PC based machine? Any input would be appreciated. Tag: What are some problems people face with CRM? Tag: 29535
  - 25
    - MS CRM - Apache Web Server co-exist??? Does anyone know if there would be problems with this? We have and application (Kronos) that runs through an apache web server to an sql database that is all on one server. We want to install CRM on that same server and still be able to use the other application. My thoughts are to bind another ip address to the NIC, publish that address in dns and bind IIS to that. Then install CRM and use the second address for CRM and the original for the other application. Any thoughts are appreciated. Tag: What are some problems people face with CRM? Tag: 29529

Re: What are some problems people face with CRM? by Merijn

Merijn
Mon Nov 29 10:42:15 CST 2004

Kssmith,

Sometimes people do not want to change the way they work. Especially
when they start using a new application. However an application like
Microsoft CRM is very easy to use.

Regards,

Merijn van Mourik

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