Weird behaviour of crystal reports

Hello,

We have set up CRM quite according to the IG, but experience some weird
behavior with crystal reports. Here is our usage scenario and the symptoms
(not sure, what is relevant and what isn't):

our users use crm mainly via the browser interface while travelling around.
Most of their laptops don't belong to the domain where crm and all its
components are installed. However the users themselves exist in the AD, but
have never logged on to the domain directly. While on the way using the
browser the users cannot access the reports and get the error message:
"Crystal Reports Logon Error. Please verify that you have enough Crystal
lisences." However, if somebody accesses the internal Network (e.g. through
Remote Desktop to some internal PC and using the browser there) and does
absolutely the same he is able to see the Reports. After that he is also able
to see the reports from a remote browser for a limited period of
approximately 15 minutes until the error occurs again.

Does anybody have an idea what is going wrong and how to correct it.

Thanks, Janus

Peter
Wed Apr 06 12:42:11 CDT 2005

How are the users accessing CRM "while travelling around"? For example: VPN,
or HTTP, HTTPS?

"Janus" <Janus@discussions.microsoft.com> wrote in message
news:E5357EE0-1871-468A-9C5D-A2D7E4283412@microsoft.com...
> Hello,
>
> We have set up CRM quite according to the IG, but experience some weird
> behavior with crystal reports. Here is our usage scenario and the symptoms
> (not sure, what is relevant and what isn't):
>
> our users use crm mainly via the browser interface while travelling
> around.
> Most of their laptops don't belong to the domain where crm and all its
> components are installed. However the users themselves exist in the AD,
> but
> have never logged on to the domain directly. While on the way using the
> browser the users cannot access the reports and get the error message:
> "Crystal Reports Logon Error. Please verify that you have enough Crystal
> lisences." However, if somebody accesses the internal Network (e.g.
> through
> Remote Desktop to some internal PC and using the browser there) and does
> absolutely the same he is able to see the Reports. After that he is also
> able
> to see the reports from a remote browser for a limited period of
> approximately 15 minutes until the error occurs again.
>
> Does anybody have an idea what is going wrong and how to correct it.
>
> Thanks, Janus

Janus
Wed Apr 06 15:21:02 CDT 2005

They are using plain HTTP.

Jaanus Krabi

"Peter Lynch" wrote:

> How are the users accessing CRM "while travelling around"? For example: VPN,
> or HTTP, HTTPS?
>
> "Janus" <Janus@discussions.microsoft.com> wrote in message
> news:E5357EE0-1871-468A-9C5D-A2D7E4283412@microsoft.com...
> > Hello,
> >
> > We have set up CRM quite according to the IG, but experience some weird
> > behavior with crystal reports. Here is our usage scenario and the symptoms
> > (not sure, what is relevant and what isn't):
> >
> > our users use crm mainly via the browser interface while travelling
> > around.
> > Most of their laptops don't belong to the domain where crm and all its
> > components are installed. However the users themselves exist in the AD,
> > but
> > have never logged on to the domain directly. While on the way using the
> > browser the users cannot access the reports and get the error message:
> > "Crystal Reports Logon Error. Please verify that you have enough Crystal
> > lisences." However, if somebody accesses the internal Network (e.g.
> > through
> > Remote Desktop to some internal PC and using the browser there) and does
> > absolutely the same he is able to see the Reports. After that he is also
> > able
> > to see the reports from a remote browser for a limited period of
> > approximately 15 minutes until the error occurs again.
> >
> > Does anybody have an idea what is going wrong and how to correct it.
> >
> > Thanks, Janus
>
>
>