Useful CRM Documentation

Could anyone tell me where I can find useful CRM 1.2 Documentation?
I have downloaded all the documents that Microsoft has and find the content
to be next to useless. I would like to find a Administrators Guide that
actual takes you from Step 1 all the way through and that might include best
practices.

Thanks

Razorback
Wed Jun 15 18:19:07 CDT 2005

The best documentation is the workbook for the 3-day CRM administration and
implementation class. It is a huge manual with very detailed step-by-step
install instructions, troubleshooting, etc. I couldn't have survived without
this manual. To me It was worth the price of the class just to get the
manual. But the class itself was very good as well.
--
Mike Parks
Georgia Institute of Technology
Atlanta, Georgia


"RDRNNR" wrote:

> Could anyone tell me where I can find useful CRM 1.2 Documentation?
> I have downloaded all the documents that Microsoft has and find the content
> to be next to useless. I would like to find a Administrators Guide that
> actual takes you from Step 1 all the way through and that might include best
> practices.
>
> Thanks

John
Wed Jun 15 23:48:33 CDT 2005

you can buy these manuals without attending the classes. Contact your local
MBS reseller for more details.



--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"Razorback" <Razorback@discussions.microsoft.com> wrote in message
news:AF20FB03-3B20-4F81-B3F7-2FCEFE14D13F@microsoft.com...
> The best documentation is the workbook for the 3-day CRM administration
and
> implementation class. It is a huge manual with very detailed step-by-step
> install instructions, troubleshooting, etc. I couldn't have survived
without
> this manual. To me It was worth the price of the class just to get the
> manual. But the class itself was very good as well.
> --
> Mike Parks
> Georgia Institute of Technology
> Atlanta, Georgia
>
>
> "RDRNNR" wrote:
>
> > Could anyone tell me where I can find useful CRM 1.2 Documentation?
> > I have downloaded all the documents that Microsoft has and find the
content
> > to be next to useless. I would like to find a Administrators Guide that
> > actual takes you from Step 1 all the way through and that might include
best
> > practices.
> >
> > Thanks

RDRNNR
Wed Jun 15 23:57:04 CDT 2005

Thanks, do you know if it is possible to just buy the books?



"Razorback" wrote:

> The best documentation is the workbook for the 3-day CRM administration and
> implementation class. It is a huge manual with very detailed step-by-step
> install instructions, troubleshooting, etc. I couldn't have survived without
> this manual. To me It was worth the price of the class just to get the
> manual. But the class itself was very good as well.
> --
> Mike Parks
> Georgia Institute of Technology
> Atlanta, Georgia
>
>
> "RDRNNR" wrote:
>
> > Could anyone tell me where I can find useful CRM 1.2 Documentation?
> > I have downloaded all the documents that Microsoft has and find the content
> > to be next to useless. I would like to find a Administrators Guide that
> > actual takes you from Step 1 all the way through and that might include best
> > practices.
> >
> > Thanks

MikeP
Thu Jun 16 07:10:34 CDT 2005

I believe the only two options are (1) purchase the book through an MBS
partner, or (2) take the class where you will be given a book.