Upgrade to Vista/Office2007, Outlook Laptop client cannot go offli

User of CRM v3 had XP and Office (Outlook) 2003. Had been able to go offline
before but lots of problems.

New laptop with Vista and Office 2007. Now, he clicks go offline but the
synch gets stuck "Waiting for offline database initialization."

Eventually, Vista says Outlook stopped responding and wants to look on the
internet for a solution, restarts Outlook and nothing is different the next
time.

Any ideas?

Thanks in advance,

Tom Francisco

RobMottram
Thu Mar 27 04:58:01 CDT 2008

For CRM3 to work with vista and office 2007 ensure that you are using the CRM
V3C client which can be download here
http://www.microsoft.com/downloads/details.aspx?FamilyID=740e1b3b-11c3-4aef-b2e3-8309e0cf1bb0&DisplayLang=en

"Tom Francisco" wrote:

> User of CRM v3 had XP and Office (Outlook) 2003. Had been able to go offline
> before but lots of problems.
>
> New laptop with Vista and Office 2007. Now, he clicks go offline but the
> synch gets stuck "Waiting for offline database initialization."
>
> Eventually, Vista says Outlook stopped responding and wants to look on the
> internet for a solution, restarts Outlook and nothing is different the next
> time.
>
> Any ideas?
>
> Thanks in advance,
>
> Tom Francisco

MattPring
Mon May 26 20:00:02 CDT 2008

We are having the same problem using v3 on on XP. Would a re-install or fix
correct this problem for XP versions also?
--
Matt Pring


"Tom Francisco" wrote:

> Yep, he had the V3C client.
>
> After uninstall and re-install he's back in business.
>
> (shrug)
>
> Tom Francisco
>
> "Rob Mottram" wrote:
>
> > For CRM3 to work with vista and office 2007 ensure that you are using the CRM
> > V3C client which can be download here
> > http://www.microsoft.com/downloads/details.aspx?FamilyID=740e1b3b-11c3-4aef-b2e3-8309e0cf1bb0&DisplayLang=en
> >
> > "Tom Francisco" wrote:
> >
> > > User of CRM v3 had XP and Office (Outlook) 2003. Had been able to go offline
> > > before but lots of problems.
> > >
> > > New laptop with Vista and Office 2007. Now, he clicks go offline but the
> > > synch gets stuck "Waiting for offline database initialization."
> > >
> > > Eventually, Vista says Outlook stopped responding and wants to look on the
> > > internet for a solution, restarts Outlook and nothing is different the next
> > > time.
> > >
> > > Any ideas?
> > >
> > > Thanks in advance,
> > >
> > > Tom Francisco