After upgrading to Win & Exchange 2003, the CRM 1.2 server
install launch brings back an error "Problem with current
Crystal Enterprise Installation". This error message
(80020009) states that the "Setup requires password to be
blank" and to "use CrystalAdmin to reset the password to
blank, then reinstall"

However, CrystalAdmin returns an error "Your password must
be at least 6 characters long".

Any one have any ideas how to upgrade to CRM 1.2 when this
error shows up?

Upgrade to 1.2 - Crystal Error? by Rob

Rob
Mon Jan 05 06:34:38 CST 2004

Hi Darryl

The version of CrystalAdmin that came with v1.0 enforced
this validation, but the version that comes with v1.2
allows it. You can find it on the CRM Server disk, in
E:\PFiles\MSCRM\Tools. The app is now called
Microsoft.Crm.Tools.CrystalAdmin.exe

Rob


>-----Original Message-----
>After upgrading to Win & Exchange 2003, the CRM 1.2
server
>install launch brings back an error "Problem with
current
>Crystal Enterprise Installation". This error message
>(80020009) states that the "Setup requires password to
be
>blank" and to "use CrystalAdmin to reset the password to
>blank, then reinstall"
>
>However, CrystalAdmin returns an error "Your password
must
>be at least 6 characters long".
>
>Any one have any ideas how to upgrade to CRM 1.2 when
this
>error shows up?
>.
>