John
Sun Jan 25 18:10:25 CST 2004
Arni
The administrator for crystal reports is different from administrator in
CRM. You need to contact MBS support to get a tool to help you troublseshoot
this issue.
"Arni Thor" <arni@im.is> wrote in message
news:eX6KhPz4DHA.984@TK2MSFTNGP11.phx.gbl...
> Hi John
>
> When I try to reset the password I get the message: "Unable to change
> password. Error returned is: Incorrect password" which is consistent with
> the message I get trying to logon to the APS: "Incorrect password".
>
> What tool do I need and how can I get hold of it.
>
> Is "administrator" the only user in the crystal database??
>
> Thanks for your reply
>
> Arni Thor
>
>
> "John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
> message news:eGahLxt4DHA.1672@TK2MSFTNGP12.phx.gbl...
> > What message does it give you. You cannot reset the password without
> > rebuilding the crystal databases and for that you need a tool from
> > Microsoft.
> >
> >
> > "Arni Thor" <arni@im.is> wrote in message
> > news:ugm3NPn4DHA.3548@TK2MSFTNGP11.phx.gbl...
> > > Hi
> > > I'm customizing and creating new reports that I plan to deploy into
the
> > CRM
> > > system. My problem is that I'm unable to logon to the APS as
> > administrator
> > > as the system does not accept the default blank password( can't even
> > change
> > > it in the CrystalAdmin.exe, due to incorrect password!! which to my
best
> > > knowledge, hasn't been changed ).
> > > Unable to reset the administrator password and the system not
> recognizing
> > > any other users I can't save my reports to the CRM folders.
> > >
> > > Is there any way to reset the administrator password without current
> > > password or does anyone know how to create new users to logon to the
> APS?
> > >
> > > Arni Thor
> > >
> > >
> >
> >
>
>