Tracking email turn around time

A client of ours wants to report on the turn around time on emails -
from the time the email arrived to the time a staff member replied to
it. How could you do this? We thought about reporting on the create
date and time of the two emails but there does not seem to be any
association linking the GUID of the inbound email with the GUID of
reply.

Does anyone have any other ideas?

Out of curiosity, would the service module be able to do this through
cases?

Thanks...Graeme

John
Wed Jun 15 23:43:34 CDT 2005

hmmm...well if your in a contact record and send ann email out that email
and the reply is stored in the contacts activity history. You could locate
the email and its response by looking at the subject line however this would
fail i think if you sent out two identical emails



--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"VirtualGraeme" <gjfrew@hotmail.com> wrote in message
news:1118892011.138931.313240@f14g2000cwb.googlegroups.com...
> A client of ours wants to report on the turn around time on emails -
> from the time the email arrived to the time a staff member replied to
> it. How could you do this? We thought about reporting on the create
> date and time of the two emails but there does not seem to be any
> association linking the GUID of the inbound email with the GUID of
> reply.
>
> Does anyone have any other ideas?
>
> Out of curiosity, would the service module be able to do this through
> cases?
>
> Thanks...Graeme
>