Sync Phone Calls

Is it possible to sync CRM phone calls in SFO with the Outlook Calendar? In
other words, can a user of SFO create a Phone Call select a time and a date,
then see this scheduled phone call in the Outlook Calendar

Matt
Mon Feb 21 13:16:26 CST 2005

Not with the out of the box functionality.

Matt Parks
MVP - Microsoft CRM

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On Mon, 21 Feb 2005 07:09:07 -0800, "robm" <robm@discussions.microsoft.com>
wrote:

Is it possible to sync CRM phone calls in SFO with the Outlook Calendar? In
other words, can a user of SFO create a Phone Call select a time and a date,
then see this scheduled phone call in the Outlook Calendar

John
Tue Feb 22 00:05:59 CST 2005

only task and appointment activities get syned over to the outlook client as
of course outlook only supports these types. This is a pain of course but
make sure your users do not just keep using these types of activities. If
someone needs a popup reminder to appear that they of course need to use
tasks and appointments but for everything else they should use the
appropriate crm activity type

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"robm" <robm@discussions.microsoft.com> wrote in message
news:A49867D8-677A-428C-A89C-1BBDF8D60A39@microsoft.com...
> Is it possible to sync CRM phone calls in SFO with the Outlook Calendar?
In
> other words, can a user of SFO create a Phone Call select a time and a
date,
> then see this scheduled phone call in the Outlook Calendar