Strange CRM Performance Issue

My company deployed CRM for several months. Performance was quite OK until
two weeks ago, strange things started to happen after we deploy SharePoint
portal. Not sure they are related. CRM has its stand alone web server. but
share the same db server with a number of applications including SharePoint.
It doesn't look like database is the performance bottle neck. But the plan
is to move CRM to it's stand alone db server in the near future.

The symtom is:
1) loading up CRM took a long time, sometimes time out. But sometimes after
it took a long time and still nothing happened, I closed the browser window,
and then opened another browser window, CRM sometimes loaded right away.
2) navigating to different areas of CRM took a long time
3) open a crm record took a long time.
4) updating and save a crm record took a long time, especially actions like
changing owner of a record.
4) Same issues in Outlook client. In addition, promoting an email took a
long time, time out, or received an error. Sending crm email also took a
long time, time out, or received an error.

We monitored performance both on the database server and web server, but the
results were quite acceptable. Is it because the http request took a long
time to get to the web server? However, the web server responded reasonably
fast after the request did get through? No clue yet. Any help will be very
appreciated!

gill
Sun Jul 10 22:08:01 CDT 2005

Check that installing SharePoint has not changed the services. In
particular, check that all services required by MSCRM are starting, and that
they starting quickly enough and in ther appropriate order.

Also check that putting SharePoint onto the same server as MSCRM has not
made a change to the master database (part of SQL Server) that is having an
adverse effect on MSCRM.
--
Hope that this helps.

Thanks

Gill

Opsis
www.opsis.com.au


"Jamie" wrote:

> My company deployed CRM for several months. Performance was quite OK until
> two weeks ago, strange things started to happen after we deploy SharePoint
> portal. Not sure they are related. CRM has its stand alone web server. but
> share the same db server with a number of applications including SharePoint.
> It doesn't look like database is the performance bottle neck. But the plan
> is to move CRM to it's stand alone db server in the near future.
>
> The symtom is:
> 1) loading up CRM took a long time, sometimes time out. But sometimes after
> it took a long time and still nothing happened, I closed the browser window,
> and then opened another browser window, CRM sometimes loaded right away.
> 2) navigating to different areas of CRM took a long time
> 3) open a crm record took a long time.
> 4) updating and save a crm record took a long time, especially actions like
> changing owner of a record.
> 4) Same issues in Outlook client. In addition, promoting an email took a
> long time, time out, or received an error. Sending crm email also took a
> long time, time out, or received an error.
>
> We monitored performance both on the database server and web server, but the
> results were quite acceptable. Is it because the http request took a long
> time to get to the web server? However, the web server responded reasonably
> fast after the request did get through? No clue yet. Any help will be very
> appreciated!